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Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
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It was my first time ordering from Rosegal, and honestly I was a bit nervous, but my experience turned out to be a fantastic one. I ordered a shirt, 2 necklaces, and earrings. And needless to say, I was not let down. The shirt was incredibly soft and similar to the picture. The jewelry was good quality, and quite beautiful. My only con is that the color was a bit off on one of the necklaces, but other than that the customer service was friendly and helpful and I received my package in 2 weeks. I would recommend this website because the prices are reasonable and the products are good.
I ordered a few tanks and dresses from this site at the end of August. It took two weeks to receive, and when I did, nothing fit correctly, the fabrics were very thin and cheap, some things were actually see through. I have been going around in circles for almost a week with their customer service just to return these items. There was no packing slip, and you need a return merchandise form in order to ship the items back, and they don't even provide you an address. Do not order from this company!
I ordered a blouse from this company over 31 days ago. I tried to submit a ticket today but both numbers I was given came back no such number! Really these are the numbers I have in my email from your company. I don't know if I will ever receive my order. However I will follow up with my credit card company and the BBB and advise them how this company does business. Guess there not into repeat business, because you order one time from them and your just done. Numbers I was given that do not work. (Z*******600 and T*******744) If you still decide to order from this company I wish your luck and not the anger I feel right now.
Dear Joyce,
We regret any inconvenience or frustration that your experience has caused you.
As you selected free Flat Rate Shipping and didn't request tracking number during order checkout stage, there will be no tracking number to follow the delivery online.
Although the standard delivery time will be around 10-25 business days after dispatch if there are no delays. But there are some external factors which may cause some delay on delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, inclement weather and delay by corresponding customs' operations and express company.
Regarding your order, we have sent you an email and provided a better solution, please check it and we will solve all the issues for you soon.
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.If you have more question，please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
I placed 2 orders at the end of July. The last item has arrived today. Some of the items are ok but the two skirts I brought were horrible-cheap fabric, badly made, horrible smell. I am only grateful that i didn't spend much on this rubbish as I have no choice but to throw it in the bin as it seems it is pointless trying to get a refund. Customer service has been shoddy to say the least. I was initially told to chase it if it hadn't arrived by the end of August and when I did so, told to do it at the end of September and the ticket was closed!
Please, please don't buy. I do suspect this company is one big scam.
UPDATE 20/10/15: Today Rosegal gave me a full refund for the items I complained about. So I would say, if you persevere, you may be lucky. However, it took me several weeks and they kept asking me to change my rating to 3 stars. Although they have dealt with me politely and have ultimately sorted out my problem, I can't in all conscience do that because I still wouldn't advise anyone to buy from this company since at best it is hit or miss. But as I would have originally scored them o stars if allowed, I can now say that 1 star is a reflection of my current rating.
Dear Natasha,
First, I want to offer my sincerest apologies to you for the issue.
We are extremely sorry to hear you are dissatisfied with the product.
About the quality issue, we had sent an e-mail to you and provided a better solution, please check it and reply.We will resolve the problem to your satisfaction.
We cannot apologize enough for any inconveniences this may have caused you... or any of our customers.If you have more question，please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
Well I ordered a skirt, the reviews for that specific skirt were good. It's been a month now and I still have not received it. I went to the website to email them, file a complaint, etc and the link to contact them won't work! So I called a phone number and it seemed to be the wrong number. Online it says my order has been shipped but idk how long it's going to take. I don't even want the skirt anymore.
Dear Lindsey,
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Could you please provide the Order Number to us? Then we could be able to check the package status then resolve the issue efficiently.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.If you have more question，please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
I had no issues with this company in any aspect. Delivery was quick, customer service was fast in response time, the quality of the clothes were over my expectations. I had no issues with sizing when I followed the chart under each clothing item. Will continue to buy from as they have amazing clothes and great prices.
I ordered a sweater from this company, never received a tracking number, order confirmation or email from the company only a with drawl from my account of $14.90 shortly after the purchase was made. Then when i went back to make a complaint to the companyi needed a tracking number to send in the complaint. DON'T ORDER FROM THIS COMPANY!
Dear Rachel,
First, I want to offer my sincerest apologies to you for the matter.
We would like to resolve this matter for you but before that, we need to know your order number, would you please sign in your account and check it?
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.
Best Regards
Customer Service
I received a conformation saying my packages were on the way for 2 orders. This was 6 weeks ago and have not received anything. What kind of advertising is that? Lousy I would say.
Dear Marietta,
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
Regarding your order, we have sent you an email and provided a better solution, please check it and we will solve all the issues for you as soon as possible.
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.If you have more question，please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
I recently placed an order through Rosegal and purchased several outfits intended for my birthday weekend. I received the order about a week ago and was completely disappointed with what I received. Nothing looked like what I had seen on the pictures online. The material was of the cheapest quality I have never seen. The items didn't even seemed to be a finished product. The dresses had no hem and were so extremely short that they didn't even cover half of my buttocks, the pants didn't have holes for the buttons, there were threads hanging everywhere, I was absolutely disgusted. When I contacted customer support I was told I couldn't return the useless items for a full refund, all I could hope for was to return, shipping at my own cost and have the items replaced which I'm certain would have been for momre uselesss stuff, or to get a store credit which would end up in the same results or return and get 20% credit which in this case was going to be $20 out of $100 I had spent. I told them I demanded a full refund because they misrepresented their products showing pictures that only came close to what they really sell and nothing I received was worth a dime of the money I had paid. They were no help and stopped replying to my messages. I even lost access to the account I had created when placing the ordered. Please do not purchase anything from them, you will be wasting your hard earned dollars on useless crap.
Rosegal's website seems to be the same as dresslilys so I am assuming it is the same one website do your own investigation and you will agreed it also is from China, it has bad clothes they do not look like what is on the website arms turn out to be to small for your size it takes more then a month sometimes for merchandise to arrive I would not buy anything coming from China because more then likely it turns out to be substandard products.
Dear Socorro,
First, I want to offer my sincerest apologies to you for the issue.
Please kindly note we are Rosegal instead of Dresslily. And we found nothing using your name and email in our system.
If you indeed have problem with the order placed on our website, please provide the Order Number. We will deal with the issue for you efficiently.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.If you have more question，please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
I saw this company on Facebook, and ordered BEFORE reading the horror stories. I even went as far as trying to cancel my order because of what I heard. I didn't get to it in time and my sweater came today. I ordered this- Trendy Sweetheart Neck Off-The-Shoulder Solid Color Sweater For Women. I could tell it was supposed to look a little ratty... maybe that is the wrong word. Ummm Like its not dressy and not casual, it can go with jeans. It came today, and fits perfectly. There are strings hanging from it like its cheaply made. I only paid $15 for it. I am afraid to wash it on a regular cycle. It doesn't appear strong enough to hold up in the wash machine. It's like long john material, the cheaper kind of Long Johns. However I wanted to address what I had "heard". Credit card fraud from this place. I used PayPal and didn't experience that. Slow shipping, I didn't experience that at all. Clothes are cheap, yes they are YOU didn't pay much did you? I am not being snarky but come on. We have always been told you get what you pay for haven't we? Its not like you lose thousands. Its a nickle and dime shop. Take it for what its worth. The sweater is cute as all get out though. I am wearing it now. Something worth mentioning, I just tried to go to Rosegal's website and leave a review and it claims I didn't buy this sweater even though I got the order # FROM the same website.
I am beyond enraged with this company. I too have been waiting two months for my items. I don't think I'll ever get them and don't know what to do. I can't believe there are a few good reviews on here. Must be fake profiles because they are a horrible website. Please don't ever buy from here! Wish I would've seen the reviews before ordering.
Dear Yesenia,
I want to extend my sincere apologies for the problems you have experienced.
As you selected free Flat Rate Shipping and the delivery time of surface mail will be around 10-25 business days after dispatch if there are no delays. But there are some external factors which may cause some delay on delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, inclement weather and delay by corresponding customs' operations and express company.
Regarding your order, we have sent you an email and provided a better solution, please check it and we will solve all the issue to your satisfaction.
We cannot apologize enough for any inconveniences this may have caused you... or any of our customers.If you have more question，please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
Overall extremely disappointed with my experience. Horrible service and lost clothing!
Dear Biljana,
First, I want to offer my sincerest apologies to you for the issue.
Your second package was sent on September 15 and the delivery time of surface mail will be around 10-25 business days after dispatch if there are no delays.
About more details, we have sent you an email, please check it and reply. We will resolve yoor problem soon.
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.If you have more question，please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
Love everything i got im so excited and totally ordered more
Clothing all comes from China-poor quality and sizes run SUPER SMALL! Never mind returns-they make it impossible! I never write reviews of any kind but this site is the absolute worst I have ever dealt with!
Dear karen,
We regret any inconvenience or frustration that your experience has caused you.
We offer the detailed measurement chart for each item, maybe you chose your regular size and the size you chose was not fit，for your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
We had sent an e-mail to you and provided a better solution, please check it and reply.We will help you solve the problem soon.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
If you have more question，please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
The worst customer service ever!
I'm trying to return my order one dress had a hole, another item doesn't even look like one on the picture and they wouldn't help. It's a first time when you can't return something! Don't shop here!
Dear Tatiana,
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We have provided solutions about the issue but you didn't reply. Please check the ticket history in your account.
Regarding your order, we have sent you an email to solve the quality problem, please check it and we will solve all the issues to your satisfaction.
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right. If you have more question，please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
Horrible customers service. The quality is disgusting. I didn't expect much for the price but oh it's so bad. I tried contacting about a refund NEVER replied! DO NOT purchase from this site!
Dear Judith,
First, I want to offer my sincerest apologies to you for the issue.
Please kinndly note we have provided the return address for you, but you didn't reply. You can check the ticked history to know more details.
In addition, we had sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
If you have more question，please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
I ordered a dress and it was shipped on August 12, it is now September 19 & I still have not received my package. Do not order from this site. It is a scam!
Dear Lex,
We regret any inconvenience or frustration that your experience has caused you.
Could you please provide the Order Number to us? We will check the package status for you then provide the compensation accordingly.
You are a valued customer, and we are committed to providing you with the best service possible. If you have more question，please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
So its been 60 days since I first ordered from Rosegal. I've sent approx. 20 messages trying to get a refund. I'm not interested in receiving the order any more and have been battling with customer service for weeks.
It has been the WORST experience of online ordering I have ever had and they don't answer any of your questions; I'm currently talking in circles and getting no resolve!
Just give me my money back Rosegal and sort your customer service and return policies out! Very very disappointing!
Dear SARAH,
I want to extend my sincere apologies for the problems you have experienced.
As you selected free Flat Rate Shipping and the standard delivery time will be around 10-25 business days after dispatch if there are no delays. But there are some external factors which may cause some delay on delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, inclement weather and delay by corresponding customs' operations and express company.
In addition, please kindly note we have processed the refund for you.
Regarding your order, we have sent you an email and provided a better soluiton, please check it and we will solve all the issues for you soon.
We cannot apologize enough for any inconveniences this may have caused you... or any of our customers.If you have more question，please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
I've waited almost 50 long days for a dress!
We paid and all! Has anyone actually got anything from this $#*! website?
Dear Teneal,
First, I want to offer my sincerest apologies to you for the issue.
As you selected free Flat Rate Shipping and the delivery time of surface mail will be around 10-25 business days after dispatch if there are no delays. But there are some external factors which may cause some delay on delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, inclement weather and delay by corresponding customs' operations and express company.
Regarding your order, we have sent you an email and offer a compensation, please check it and we will solve all the issues to your satisfaction.
We value your patronage and wish to continue serving you in the best way possible.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jill,
I want to extend my sincere apologies for the problems you have experienced.
Please kindly note we have provided the return address for you, you can check the ticket history.
We had sent an e-mail to you already, please check it and reply, hope we can solve this issue as soon as possible.
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service