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Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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DO NOT BUY FROM ROSEGAL! I bought two dresses; one looks nothing like the photo they showed, and the second fits more like a shirt than a dress. Cheapest material I've ever felt, both items smelt horrible.
I bought 2 dresses, and a pair of jeans from this website.
The jeans look NOTHING like the picture, the material is the worst material in the world, there was pulls everywhere, there was a hole in the butt of the jeans, and loose stitching everywhere, I bought them in a small and they were like an EXTRA LARGE on me.
Then one of the dresses wasn't even sown properly, half the dress was sown up and half of it was hanging, nothing like the picture and literally no where close to what I ordered.
THEN the second dress I bought was the worst material in the world, once again looked NOTHING like the picture.
WORST customer service in the world, I told them my problem and even sent them pictures of THERE mistake and their reply WEEKS later, was that IF I wanted my refund then I would have to pay for shipping for them sending it to me, and me sending it back to them WITH TAGS? The products didn't even come with tags on them. Or I don't send them back and they give me 4USD back when I paid over $100 for this order? I'm from Canadian and 4USD in CAD is not even $2.00... This company is completely garbage, customer service is terrible, staff is VERY rude and non understanding.
The shipping was long as hell, and terrible, the packages smelt like $#*!. I waited almost 2 months for my order to arrive, then I only received 2 of my items and the other took another 2 weeks.
I would NEVER order from them again, cheapest $#*!tiest material, and WORST service, nothing gets worse then this.
Dear victoria,
We're very sorry for your concerns and the issues you have raised.
We had sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.
We sincerely apologize for any inconvenience that may have been caused.
Best Regards
Customer Service
Never received my order! Obviously it's all a con by look of other reviews!
Dear Felicity,
Thank you for bring this issue to us.
We have shipped your order out on August 17.
As this is free flat rate shipping, it may cause a little longer to delivery.
We had sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Customer Service
Up date on my last coment. Rose gal emailed me and said they would give me a full refund and to check my account later. This was 3days ago and it's still not there
Dear amanda,
Thank you for taking your time to write your review. We really appreciate the feedback.
Please provide the order number to us and we can handle this issue for you.
Or please contact us in this link
http://www.rosegal.com/contact-us/
Our financial department is working on it and please contact us to check the refund.
Best Regards
Customer Service
Worst company ever! Do not order from them. The clothes look nothing like what is on the website. They are cheap and overall terrible quality. I ordered a jumpsuit and it wasn't sheer/see-through on the website but when i received it, it was completely sheer. I also received jeans that didn't have a hole for the button and man items were the wrong size. The clothes literally looked like a 4 year old made them. Bad business practices as well. I tried returning items that were faulty and they refused. They request that you send photos and detail all of the item numbers with sizes, etc. They make it impossible for you to return anything. They essentially stole 185 dollars from me. I hope their business is shut down becuase they are a complete scam.
Dear Erica,
Thank you for bring this issue to us.
Please check the ticket T15091612090, our collegue is handling this for you.
We are NOT a scam. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
Please replied in the ticket so we can solve this problem for you.
Best Regards
Customer Service
I ordered shirts on August 14th they said that they shipped them out but it's now the end of September and I still have nothing... I WANT MY MONEY REFUNDED
Dear Tasha,
Thank you for your feedback.
Please contact us in this link to track the shipping status
http://www.rosegal.com/contact-us/
We had sent an e-mail to you already, please check it and reply, hope we can solve this issue soon
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
Best Regards
Customer Service
They continue to advertise 'sale item's but dont even have it in stock and don't let you know. I had to chase them to find out the don't have it, only to be given another date and still not in stock.
Dear Rebecca,
Thank you for your important feedback and for letting us about your experience with us.
Please contact us in this link to change the item or ask for refund.
http://www.rosegal.com/contact-us/
We regret any inconvenience or frustration that your experience has caused you.
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
Best Regards
Customer Service
Wish I had read these reviews before ordering quite a few items from them. I ordered 2 months ago, money was taken immediately, status says item shipped... two months later, I still have no order. No response from inquiries. BBB needs to shut this place down. Don't waste your time or money!
Dear Lindsey,
We have shipped your order out on August 17.
This is a free flat shipping and it takes a little longer to delivery.
Please contact us in this link to track the shipping.
http://www.rosegal.com/contact-us/
We had sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.
Best Regards
Customer Service
It's been 4 months since I ordered 2 items. Never got them. I am keep sending them emails and they promised me a full refund 1 month ago and still nothing. The company is poor and I guess this is how they make money. Never buy anything!
Dear Maya,
We are sorry that E15091600764 is not the order number.
Can you please check again and tell us the order number to fix this for you?
Please contact us in this link to track the shipping.
http://www.rosegal.com/contact-us/
We will always to help you for any problems.
Best Regards
Customer Service
I am unable to track my order. My order was placed on Aug. 03/15 and was told it was on its way. It is now Sept. 26/15. How much longer do I have to wait. In this day and age, one should not have to wait this long with planes travelling a mile a minute.
Order#zz**************. Ticket is T*******210 I am anticipating a favourable answer sometime in the near future.
Thank you
Dear joy,
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Please don't worry, we are glad that your order had been shipped out before.
All estimated delivery time are derived from real world data collected from past orders. They are approximate times for reference only. However, please understand this is an estimate. The shipping speed is outside our control and is dependent on the courier company.
We had sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.
Best Regards
Customer Service
I found out today Rosegal.com has used my debit card details to charge me AGAIN for goods that I already paid for - and shouldn't have since they were not the ones I saw on the website and ordered
Dear claudia,
We are sorry that this order is waiting for payment.
Please contact us in this link to if you need something help.
http://www.rosegal.com/contact-us/
Best Regards
Customer Service
I have an overal completely bad customer service! Multiple back-and-forth time-consuming messages, pictures and steps to go through anti-fraud check as demanded for them to finally tell me these procedures aren't good enough and I need to change from Paypal to Western Union for the online payment. What a waste of my precious time! Never have I experienced difficulties with online payments before and now after almost 1 month delay and near 300$ worth of items charged, my order as been cancelled! I cannot stress on how much the customer service was BAD! Can't comment on the items since I never even received them but I DO NOT RECOMMENDED this site for anybody that don't need useless waste of time and frustrations in their lives!
Dear Meagan,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
Firstly, we need to clarify that:
As it’s the first and large order on our website, according to our company policy, and in order to protect the benefits of both seller and buyer, we'd like to confirm the payment information first.
Don't worry about it, we just want to make sure that this transaction was indeed made by the card holder, and we won't use it for any other purpose.
This order has been cancelled and please wait for the refund.
Best Regards
Customer Service
Never order from this site. They will rip you off. Waited 3 weeks to get my items and then they didn't even send it all. And I can't get a response.
Dear kimm,
Please check the T15092510068 our collegue is handling this issue for you.
We have shipped your order out on September 17.
Orders are occasionally split for the simple reason that some items are out of stock and waiting to be resolved. Rather than simply waiting until every item in the order arrives before despatch, we despatch the items that we currently have stock on. This is to ensure that customers do not wait an excessively long period of time before before receiving their goods. We apologize if the customer was not perfectly clear on this. Our communication fell short of the usual standard and, for that, we sincerely apologize.
We had sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.
Best Regards
Customer Service
Ordered two pairs of pants from them took 6 weeks to get here and then they do not fit at least 2 sizes to small, all stitching coming loose, and legs to short, what a scam, my Granny with her old sewing machine at 90 years old could make a better product.
Dear Sha,
Thank you for your important feedback and for letting us about your experience with us.
We regret any inconvenience or frustration that your experience has caused you.
We had sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.
Best Regards
Customer Service
Just received part of my order. I was stupid thinking you could get quality for this cheap.
The fabric is awful synthetic garbage. Nothing fits and the pictures are nothing like the actual items. I just tried to find out how to return it and read you cannot get a refund only store credit. What good is that for, everything is garbage.
When the package came I still had to pay customs and fees, made the shipping NOT FREE as advertised and again wasted my money.
What a scam. Beware people. COMPLETE GARBAGE!
Dear Dawn,
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We are extremely sorry to hear you are dissatisfied with the product. About the unship items we have refunded the product value to you.
About more details of the refund and the quality issue, we have sent you an email, please check it and we will help you solve the issue efficiently.
We cannot apologize enough for any inconveniences this may have caused you... or any of our customers.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
I received a partial shipment of my order for my daughter today. I could probably find better quality at my local WalMart. My daughter wears a small but the items I received will likely fit my 5 year old grand daughter better. I am dismayed to read that I will not experience much luck getting my money back. Why should I send pictures of THEIR merchandise. Don't they know what they sell or send to customers. I think Pay pal will reimburse me for a faulty purchase but it is AWFUL. I will NOT purchase from a foreign company ever. Again. I also will be sure to give unfavorable reviews of this website unless I get full refund of my money.
Dear Kim,
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We offer the detailed measurement chart for each item, maybe you chose your regular size and the size you chose was not fit，for your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
Regarding your order, we have sent you an email, please check it and reply.We hope we can resolve all the issues to your satisfaction.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
Although I wasn't happy with my order and wish I could have returned the items, the customer service made every effort to help me. Even allowing me to keep my items and applying a refund for the goods (less the shipping amount I paid). I see that others are happy with their items and unhappy witht he time it took - I paid the extra 8 dollars for faster shipping and it came on time.
Dear Vee,
First, I want to offer my sincerest apologies to you for the issue.
Please check http://www.rosegal.com/tax/. According to our website's policy import taxes are solely customer’s responsibility.And axes are charged by their local Customs Office and country regulations that is beyond our control.
We had sent an e-mail to you and provided a better solution to solve the problem, please check it and reply, hope we can deal with this issue soon.
Again, I am sorry for the frustration this has caused you and hope that this will set things right.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
IM CANT BELIEVE THIS IS HAPPENING AGAIN I ORDER A DRESS WELL 30DAYS AGO ITEM BJ*******3006 A PRETTY BLUE DRESS WHICH I NEVER RECEIVED NOW ROSEGAL WONT EVEN RESPONE TO E-MAIL. IVE WORKED THINGS OUT ON ANOTHER ORDER S IN GOOD FAITH BUT THIS TIME THEY EVEN RESPONSE TO ME **** OH BEFORE I FORGET I DID FOR TRACKING THE ITEMS BUT THEY DID EVEN APPLY TO THIS ITEM.****** ITS REALLY DISAPPOINTING I REALLY LIKE TO COMPANY TILL THE LAST TO ORDERS I PLACE
Dear Wanda,
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
As you selected free Flat Rate Shipping the delivery time of surface mail will be around 10-25 business days after dispatch if there are no delays.
Please note that the above shipping times are for guidance only.The precise shipping time can also be affected by factors such as:
Remote locations, peak shipping periods, Holidays and Festivals, inclement weather and operational issues impacting the shipping company.
Regarding your order, we have sent you an email and offer a better solution, please check it and reply. We will help you solve the problem efficiently.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
Do NOT order from this company. If it ever even arrives the sizing will be so off that even a child can't wear it and the shoes are about two sizes too small. After SEVENTEEN emails, they still won't send me an address to return this awful crap to, or refund my money.
ONE OF THE MOST AWFUL ONLINE EXPERIENCES EVER.
AND DIRECTLY TO ROSEGAL...
I SHOULDN'T HAVE TO WASTE MY TIME PHOTOGRAPHING THE GARMENTS OR SHOES NEXT TO A RULER, TO LET YOU KNOW THAT A EUROPEAN 39 IS NOT A SIZE 7 SHOE. COMPLETE THIEVES.
Dear Sweetness,
We regret any inconvenience or frustration that your experience has caused you.
We offer the detailed measurement chart for each item, maybe you chose your regular size and the size you chose was not fit，for your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
About the issue, we had sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
Seriously. How is this company even in business? I ordered a swimsuit and cute coverup back in MARCH. Still has not arrived. Went through all their hoops to complain. No help. No refund.
UPDATE: After posting this, I was actually contacted and refunded. I was not expecting anything from this review so I would say I appreciate that at least my money was returned to me.
Dear Shoshanna,
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Regarding your order, we have sent you an email and provided a better solution, please check it and we will solve all the issues to your satisfaction.
You are a valued customer, and we are committed to providing you with the best service possible.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Rachel,
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Please provide the order number to us and we can handle this issue for you.
Or please contact us in this link
http://www.rosegal.com/contact-us/
We are very pleased to report that we have spoken with this customer and offered an apology and consideration for his inconvenience. The manufacturer actually had a description error.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Customer Service