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Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I ordered two things on 9/8/15 that cost $23.79. It is 9/30/15 and I still have not received an email regarding shipment or the actual shipment. I am not able to call the company because they are "unavailable".
Worst company online - asked for my Drivers licence and card details to be emailed so I asked for refund and after 10 days received my funds. Then i ordered again via paypal and this is still not good enough.
Who will give them a copy of of the identification.
Dear Pushpa,
Thank you for telling this situation for us.
1：Firstly, we need to clarify that:
As it’s the first and large order on our website, according to our company policy, and in order to protect the benefits of both seller and buyer, we'd like to confirm the payment information first.
Don't worry about it, we just want to make sure that this transaction was indeed made by the card holder, and we won't use it for any other purpose.
2：Usually, to guarantee seller and buyer benefit, our financial department need to confirm the real some necessary identification. If the payment information was not matched with the identification or the Counterparty Status is unverified, this may lead to card fraud, if our customers are not willing to offer us the information, we will full refund to avoid more dispute due to the illegal using others card to pay to protect our real customer benefit.
Please provide the new order number and we can handle this for you.
Best Regards
Customer Service
I bought a white dress for my girlfriend on august 28th and until this day which is September 29th has not arrived yet. I received an email from them telling me the package is on its way from China. When I look at the website for tracking only shows that it was shipped from China. When I send emails to Rose Gal I received failure notification that emails never go through. I am figuring out that all those very few great reviews are from the same Scammers of course. Never buy there!
Dear Ivan，
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
As you selected free Flat Rate Shipping and the delivery time of surface mail will be around 10-25 business days after dispatch if there are no delays.
Please note that the above shipping times are for guidance only.The precise shipping time can also be affected by factors such as:
Remote locations, peak shipping periods, Holidays and Festivals, inclement weather and operational issues impacting the shipping company.
Regarding your order, we have sent you an email and provided a better solution, please check it and we will solve all the issues for you soon.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
I wish I saw these reviews before placing my order. DO NOT... I REPEAT DO NOT ORDER FROM THESE PEOPLE! The dress I received was made of very cheap material. It looked NOTHING like the dress in the photo. Also, they do not pay for return shipping. It's free for them to ship to you, but the cost for shipping back is waaaaaaay more expensive! Just STAY AWAY from these people!
Dear Laquitta,
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Please kindly note the order number you provided is not valid in our system, you could refer http://user.rosegal.com/m-users-a-orderinfo-n-JJ1509162045444653.html?type=1 to know more details.
Could you please check the order number then correct it? Then we could be able to resolve the issue efficiently.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
THEY DO NOT DESERVE EVEN ONE STAR. I ORDERED LAST AUGUST, 2015. IT IS NOW MAY 2016... MY PACKAGE HAS NOT ARRIVED. THEY SENT A NOTE BUT DO NOT PROVIDE A WAY TO CONTACT THEM. THEY ASKED ME TO WAIT WHEN THE NOTE WAS EMAILED IN JANUARY. WELL THEY HAVE MY MONEY AND I HAVE NOTHING.
Dear Patricia,
We regret any inconvenience or frustration that your experience has caused you.
Your order has been sent out on September 7.As you selected free Flat Rate Shipping and didn't request tracking number during order checkout stage, there will be no tracking number to follow the delivery online.
The standard delivery time will be around 10-25 business days after dispatch if there are no delays. Therefore please wait a little more for the package.
About more information of your order, we have sent an email to you, please check it.
In addition, because we have time differece, sometimes we can't respond the phone in time.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
Update: Received the blouse almost 50 days after payment. Actually very nice. Still made from polyester type material, but nicely made. Rosegal said the blouse I ordered should be here no later than October 17th (25 days after they received payment)... well... they were wrong... The first order I placed was for 6 items, received 4 (gave the stuff away), poor quality material... cheap polyester or Halloween costume material... I complained about remaining two items that were still not shipped out 4 weeks later and they finally refunded my money on paypal. Rosegal has asked me several times to update my review now that they have refunded my money. This is the update... received a refund for the first ordered items not received. Haven't received 2nd item ordered 25 days ago and will never order from them again. Even though I received blouse (2nd item), will not order from them again... they need a business manager to handle business with the USA...
Dear Sheri,
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We have checked your order and found out as your payment was frozen by paypal, we can't arrange the refund for the unship items.
About more information, we have sent an email to you, please check it and reply, hope we can solve this issue soon.
In addition, about the package BJ14429545286449, as you selected free Flat Rate Shipping and didn't request tracking number during order checkout stage, there will be no tracking number to follow the delivery online.
Please kindly wait a little more for the product.
Again, I am sorry for the frustration this has caused you and hope that this will set things right.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
My comment is similar to previous ones. Ordered a dress flat rate, free shipping. Delivery was stated about 10 - 25 days. So far it's been 40 and guess what? That's right - no dress. Are they borrowing my and others' money and investing it before/if they refund it? I'm not happy.
UPDATE: I received a refund for the dress that I ordered. I eventually received the dress about 3 months after I placed the order. It had no tags with washing instructions, fiber content, or size identification. The facing around the neckline will have to be tacked down (by me) as it does not stay tucked under. It is too small, but women's clothes don't fit consistently from brand to brand. I'm not happy with the quality of the garment, but I am happy with the customer service department that tried on their end to make it right, so I am upgrading it to 2 stars. I would not order from any of these on-line discount clothing companies that seem to have the same or similar clothing. If it seems too good...
Dear Susan,
We regret any inconvenience or frustration that your experience has caused you.
As you selected free Flat Rate Shipping and the delivery time of surface will be around 10-25 business days after
Dispatch if there are no delays.
Please note that the above shipping times are for guidance only.The precise shipping time can also be affected by factors such as:
Remote locations, peak shipping periods, Holidays and Festivals, inclement weather and operational issues impacting the shipping company.
Regarding your order, we have sent you an email and provided a better solution, please check it and we will solve all the issues for you soon.
We value your patronage and wish to continue serving you in the best way possible.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
Still waiting after 5 weeks for two jumpers. Tried to submit a ticket to their 'support centre' but they seem to have found a way to ensure nothing goes through-'wrong order number (i didn't give a number), wrong verify code (it wasn't wrong). So frustrating.The worst of it is they already have my money and seem to be making damn sure they don't have to refund.
Dear patricia,
First, I want to offer my sincerest apologies to you for the issue.
We have checked your order and found you placed the order on September 15.
After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time approximately 4 business days; however, it can also be affected by the item's stock status. If your order includes popular items experiencing stock availability issues, the order can take between 5-10 business days to process.
Now the item of your order has been sent out. About more details we have send you an email, please check it and we will deal with all the issues for you.
We cannot apologize enough for any inconveniences this may have caused you... or any of our customers.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
"Very good customer service. The page is very easy to navigate and the products are just like they advertise in the pictures! Overall I'm super happy and I plan on shopping again with them."
I ordered an ADORABLE dress from Rosegal. Affordable (cheap!), great design - from what I could see, and a few clicks away, right? Wrong. I placed my order August 10th. It's now September 29th. The day before my anniversary, which would have been great to wear this for, but after August 22nd when it tracked to "sorting facility departs to US" - absolutely NOTHING.
Dear Dani,
We regret any inconvenience or frustration that your experience has caused you.
As you selected free Flat Rate Shipping and the delivery time of surface will be around 10-25 business days after dispatch if there are no delays.
Please note that the above shipping times are for guidance only.The precise shipping time can also be affected by factors such as:
Remote locations, peak shipping periods, Holidays and Festivals, inclement weather and operational issues impacting the shipping company.
We had sent an e-mail to you and provide a better soluiton to resolve the issue, please check it and reply.We will solve the proble to your satisfaction.
Once again, I want to restate our apology to the customer for their experience. We are responsible for this and we will work hard to resolve this issue for them and to prevent it from occuring again in the future.
If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
After not receiving my order for 2 months an contacting rosegal they confirmed that my order had been lost. Its upsetting that instead of them keeping up with my order an letting me know wayyyy ahead of time that it was lost, I had to contact them in order for them to tell me. The only good thing I can say is that they gave me my money back quicker than the 15-30 day quote they told me originally. When it's all said an done NO I will probably not shop with them again due to so much hassel from the company. Very disappointing!
Dear Tiara,
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Although the standard delivery time will be around 10-25 business days after dispatch if there are no delays. But there are some external factors which may cause some delay on delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, inclement weather and delay by corresponding customs' operations and express company. Therefore some orders can be delivered later.
Regarding your order, we have sent you an email, please check it and we will solve all the issues efficiently.
We value your patronage and wish to continue serving you in the best way possible.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
I bought a few sweaters from them, because they looked really nice in the picture and the shipping was free. It took over two months to get them. They looked suspiciously old and smelled stale, without any labels. The stitching was horrible (making me think they use child labour to make them!). I tried to write a review for the sweaters on their website, and guess what - it was a one star like this, and they never published it. Products on their site seem to have great reviews - as if! I would not buy from them.
Dear Julie,
First, I want to offer my sincerest apologies to you for the issue.
Please kindly note the order number you provided is not available on our website. Please check and correct it.
If our products indeed have quality issue, we are willing to provide the compensation accordingly.
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right. If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
I love the clothes on Rosegal, so I ordered 4 tops and a down jacket. I ordered them in size Large or XL to be sure they fit. Well, every single item I got fits like a size SMALL. Their sizes are totally incorrect. I reordered another jacket in a 2XL. Stupid, stupid me! Guess what? It fits like a size SMALL too. Lesson learned. Don't waste your money unless you are truly a size small or smaller! As for shipping, I did get the orders in a very reasonable amount of time. The quality was not bad. It was about what I expected for $13 tops.
Dear Kim,
I want to extend my sincere apologies for the problems you have experienced.
We offer the detailed measurement chart for each item, maybe you chose your regular size and the size you chose was not fit，for your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
Regarding your order, we have sent you an email, please check it and we will solve all the issues for you soon.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
It looked too good to be true, and it was. Do NOT waste your money and your patience buying from this site. And believe me, you won't get your money back when you complain about the rubbish you receive.
Dear Alison,
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We have checked the order number you provided in our system and found out it's not valid. Please correct it.
After receiving the correct order number, we will resolve all the issues to your satisfaction.
We cannot apologize enough for any inconveniences this may have caused you... or any of our customers.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
Rosegal is the worst and dey thrift people money. I order stuff and never get it and they took my money
Dear melissa,
We regret any inconvenience or frustration that your experience has caused you.
We have checked your order and found that your payment has not been confirmed from our end. Now the order has been cancelled automatically by system.
About more information of the order we have sent you you an email, please check it and we will solve all the issues for you soon.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
I ordered a dress from rosegal and it took weeks for me to get it and when i did i was expecting a pretty long red dress instead i got a hot pink dress looked nothing like the one i ordered. I am demanding for my money back. Please do not order from this site!
Dear Alejandra,
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
We have checked your order and found out the colour of the dress is "Red" instead of "Pink". You can check it in your account.
About the issue, we had sent an e-mail to you already, please check it and reply, hope we can solve this problem soon.
Again, I am sorry for the frustration this has caused you and hope that this will set things right. If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
Just what the stars rating says "doesn't get any worse than this. Stay away!"
I ordered clothes off of this website and waited for 3 months to receive them. They never came all I got was a message saying one of the 6 items was out of stock yet they never sent the others or refunded me. Upon trying to contact rose gal (due to the 170 $ charge on my credit card) I received no definite answer nor did I get a refund still! I would never recommend this website to anyone! It is a scam!
Dear Hannah,
I want to extend my sincere apologies for the problems you have experienced.
We have checked your order and found out most items of your order have been sent out already. About the unship item we have refunded full of the product value for you.
Regarding your order, we have sent you an email, please check it and we will solve all the issues for you to yoursatisfaction.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
OMG. It's been more than 2 months since this order and I still haven't received it, I would recommend that you visit Sammydress or rosewholesale or jollychic over this pathetic website, i will be lodging a claim against them very soon via paypal
Dear Sarah,
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
As you selected free Flat Rate Shipping and the delivery time of surface mail will be around 10-25 business days after dispatch if there are no delays.
Please note that the above shipping times are for guidance only.The precise shipping time can also be affected by factors such as:
Remote locations, peak shipping periods, Holidays and Festivals, inclement weather and operational issues impacting the shipping company.
We had sent an e-mail to you and provided a better solution to resolve the problem, please check it and reply.
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
No one should ever order from this website. I ordered two shirts about 2 and a half months ago and I received one about a month ago and nothing was wrong with it which made me excited to get my other one. Once i finally got it TODAY September 28th when ordered probably the middle of July in the mail I opened it and it was a child size shirt. Which is complete ridiculous because this isn't a site for children so why do you send child sized clothing. I will never order from this website again I'm just glad the shirt was only $10.
Dear Casey,
We regret any inconvenience or frustration that your experience has caused you.
We offer the detailed measurement chart for each item, maybe you chose your regular size and the size you chose was not fit，for your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
Regarding your order, we have sent you an email, please check it and we will solve all the issues for you efficiently.
You are a valued customer, and we are committed to providing you with the best service possible.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
I love Rosegal, they have great looking and good quality items for a great price. I get complemented on my items all the time and asked about where I got my items constantly. I'll of my items were what I expected and I had a great shopping experience overall
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Lisa,
We're extremely grateful for your constructive feedback.
Please check in this ticket T15093006591, our collegue has replied the question you asked.
We have shipped your order out on September 9.
This is a free flat rate shipping and it takes 10-25 business days to deliver as usual.
We have sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.
Best Regards
Customer Service