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Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Yeah what the? I logged in through facebook and ordered then my package didnt arrive so endevoured to contact them. You cant even get a stupid ticket they say you need to email them its says to log in but does let you or let you create a login. I haven't received my order still i msgd through Facebook no response. The phone is never available. Quite annoyed and disappointed in there set up.
Today it has been 6 weeks since I placed my order and still nothing! The website says 7-25 business days and it has been well over that. I am not happy and want my money back! I should have looked at reviews before I ordered. Ugh.
Dear Taylor,
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
The delivery time of free Flat Rate Shippin will be around 10-25 business days after dispatch if there are no delays.
Please note that the above shipping times are for guidance only.The precise shipping time can also be affected by factors such as:
Remote locations, peak shipping periods, Holidays and Festivals, inclement weather and operational issues impacting the shipping company. Free Flat Rate Shipping
Regarding your order, we have sent you an email and provide the solution, please check it and reply. Hope we can resolve all the issues as soon as possible.
Again, I am sorry for the frustration this has caused you and hope that this will set things right. If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
I just received my order, reading this blog I'm surprised I did. I was so shocked. The boots I ordered smelled like chemicals - The leather (obviously fake) smell like a wet dog. It was packaged very unprofessionally with no paperwork whatsoever. As soon as I saw that I knew. OMG. I'll I can't return a thing. Upon reading the return policy I would have to bite the bullet on anything that I just didn't like. If it was the wrong size I have to put it on the floor and measure it with a measuring tape, I laughed so hard I was crying. Who in the world in a professional business makes you go through all those bells & whistles. A good rule of thumb Ladies, when you see a potential site for great looking clothes always go to the reviews first then decide if you want to order.
Dear Geri,
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Could you please provide the order status to us? Then we will deal with the issue soon then solve it efficiently.
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
I have not received my order and it has been several months. I will be taking legal action if this is not resolved or my money is not refunded to the card I purchased the item on. This is ridiculous and after reading online reviews this company/website is a hoax. Please ship my item or refund my money asap. I had another email from them saying they would be shipping the items and refunding my money and never did either!
Do NOT buy from ROSEGAL!
Dear Kiley,
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We have checked your order and found out you placed the order on September 15, the package was sent out on September 20.
As you selected free Flat Rate Shipping and the delivery time of surface mail will be around 10-25 business days after dispatch if there are no delays.
About more details we have sent an email to you, please check it.
As we have time difference, sometimes we can't respond the phone in time. If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
BUYERS BEWARE! THE QUALITY OF THESE ITEMS IS TERRIBLE... one shirt came with holes (yes, holes!) in it - another one came with the whole seam torn... the clothing has a terrible smell to it (from China) - the quality is truly horrendous... Items are NOT as pictured (at all!) material is super thin... very disappointed. Buyer beware - you REALLY get LESS than you pay for with these items! *HOW DO YOU SHIP A SHIRT WITH HOLES (6 OF THEM) IN A SHIRT! And the one shirt - the entire seam was ripped... I wish I has read reviews before I looked at your site... everything looked so cute! It's horrible quality - I just donated everything to a woman's shelter. Shame on you! You should not be in business! *THE LAME (LATE) APPOLOGY IS ALSO A JOKE... WAITING ALMOST A YEAR FOR A REFUND!*
Dear PERRY,
Firstly, we should have had this set-up correctly, and secondly, we should have responded in a much more timely fashion. For both lapses, we take full responsibility and want to restate our sincere apologies to the customer.
In this case, please kindly provide the order number, then we will provide the solution to solve the problem efficiently.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
Will the super come in the mail box, ups, or fed ex? I need to know. Thank you. I want to give one to my daughter and sister for Christmas...
I ordered several items that looked really nice in the pictures. The quality is AWFUL and CHEAP and unwearable. I think they take pictures from other sites and do knock offs but extremely poorly made versions. Seriously what a waste of money. I guess you get what you pay for... lesson learned.
Dear Nina,
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We are extremely sorry to hear you are dissatisfied with the product.
Regarding your order, we have sent you an email, please check it and we will solve all the issues for you soon.
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right. If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
NOTHING and I mean NOTHING takes 3 months to ship. Unless it's from China. So they claim they are on England but shipping company is from China, therefore we've all been duped to buy cheap clothing from China. What a shame that they are allowed to advertise on Facebook. They're scamming people left and right. I ordered in August and it's now October. I have nothing. I've filed a fraud complaint with my credit card company. STAY AWAY from this "company".
Dear Suzie,
I want to extend my sincere apologies for the problems you have experienced.
After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time approximately 4 business days; however, it can also be affected by the item's stock status. If your order includes popular items experiencing stock availability issues, the order can take between 5-10 business days to process.
The exact shipping time depends on the shipping method you choose. The precise shipping time can also be affected by factors such as:
Remote locations, peak shipping periods, Holidays and Festivals, inclement weather and operational issues impacting the shipping company.
Could you please provide the Order Number to us? We will check the package status then help you solve the problem soon.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
I ordered 3 dresses they took my money and never shipped my dresses :(
Dear Stephanie,
Thank you for your important feedback and for letting us about your experience with us.
Please kindly provide the Order Number, then we could be able to check the order status and resolve all the issues for you.
All this being said, if the customer isn't happy, we aren't happy. We are always looking for ways to make our communication more effective and if there's anything we can learn from this situation, it will help us avoid this issue going forward.
If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
I am very upset with this website. I ordered a dress on 8/25/15 and it is 10/1/15 and I STILL have not received it. I needed this dress for my wedding rehearsal. Disappointed in this website and I recommend you stay away and not purchase anything.
Dear Gina,
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
The delivery time of free Flat Rate Shippin will be around 10-25 business days after dispatch if there are no delays.
Please note that the above shipping times are for guidance only.The precise shipping time can also be affected by factors such as:
Remote locations, peak shipping periods, Holidays and Festivals, inclement weather and operational issues impacting the shipping company. Free Flat Rate Shipping
Regarding your order, we have sent you an email and provided a better solution, please check it and reply.We will deal with all the issues to your satisfaction.
We value your patronage and wish to continue serving you in the best way possible.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
Still waiting for my order over a month later that i paid for!
Dear Rachel,
We regret any inconvenience or frustration that your experience has caused you.
As you selected free Flat Rate Shipping and the delivery time of surface mail will be around 10-25 business days after dispatch if there are no delays.
But there are some external factors which may cause some delay on delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, inclement weather and delay by corresponding customs' operations and express company. Therefore some orders can be delivered up to 45-60 days after their dispatch.
We had sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
Ordered 2 shirts, 2 different times, and both are undersized. First one I ordered I had to give it away because it didn't fit. 2nd shirt, just received a few days ago, I made sure I ordered in a bigger size, definitely not the same as the picture. Will never order from them again. Definitely don't want store credit.
New website is www.nastydress.com
Dear Mary,
First, I want to offer my sincerest apologies to you for the issue.
We offer the detailed measurement chart for each item, maybe you chose your regular size and the size you chose was not fit，for your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
Regarding the issue, we have sent you an email, please check it and reply. We will deal with the issue to your satisfaction.
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
I have bought several items from Rosegal, and am very satisfied. I did buy a dress a while ago, and unfortunately I picked the wrong size, but it looks equally nice as a top with jeans. Very happy, and will continue to shop at Rosegal :)
I ordered a skirt on Aug. 11 and after 6 weeks sent a complaint that I had not received my skirt. I got an electronic "ticket" but no response from Rosegal and still no skirt, so I disputed the charge with my credit card and got a refund. What a waste of time.
Dear Teresa,
Please check the ticket number T15091901310, our collegue has replied the question in this ticket.
Please don't worry, we are glad that your order had been shipped out before. All estimated delivery time are derived from real world data collected from past orders. They are approximate times for reference only.
However, please understand this is an estimate. The shipping speed is outside our control and is dependent on the courier company.
We have sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.
Best Regards
Customer Service
I should have read reviews. Cheap ain't always good. Ordered August 16 and today Sept. 30, still have not gotten items. Submitted a ticket and response was that I would receive Sept. 17. I've already gone on vacation and don't need items now. Requested a refund. I will see how that goes.
Dear gali,
We have receive your ticket T15093014902 and we will fix this for you.
As this is free flat rate shipping, sometimes it will takes a little longer cause the service is provided by the Post office, here are some external factors that will affect your delivery:
- remote locations,
- peak season
- holidays and Festivals (either in your country or in China)
- weather - correspondence delay between customs' operations and post office.
We have sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.
Best Regards
Customer Service
I ordered 3 items from Rosegal.com that I have not seen yet. I should have done my research before I ordered ANYTHING but I failed to do so and now I'm suffering the consequences. But as I read through the reviews and the reply's from Rosegal.com it's all the same! The same complaints with the same responses! "They" DO NOT CARE as far as I am concerned Rosegal.com is fraudulent! Since they claim to be China based, the US website needs to be shut down since they can't meet the expectations of the U.S. customers! Rosegal.com needs to be shut down!
Dear Brittany,
Thank you for taking your time to write your review. We really appreciate the feedback.
We are sorry that 45g64fd6s456d is not the order number and can you please check and provide it again so that we will help to solve the problem.
You can contact us in this link http://www.rosegal.com/contact-us/
Our customer service will be in there to help you in anytime.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Best Regards
Customer Service
So glad I only wasted $8, read recent reviews on the item I purchased and it seems they all have gotten there money's worth. 1 month later and still I'm waiting. Like I said glad I only wasted my money on one thing.
Dear Alexandra,
We wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
You can contact us in this link http://www.rosegal.com/contact-us/
Please provide the order number and our customer service will be in there to help you in anytime.
Thank you again for bringing these matters to our attention.
Best Regards
Customer Service
Where is my order? You have my money...
I wish I'd read these reviews too... frightening that these guys get away with it. I tried posting a "ticket" and became frustrated and then tried to call several times, but you were NEVER open.
Dear Susan,
Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.
Please contact us in this link http://www.rosegal.com/contact-us/
Or you can provide the order number and we can track the package for you.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best Regards
Customer Service
The site has a very good selection of clothing. I have not had the shipping trouble that other people seem to have experienced. I have paid the extra dollar or two for a tracking number for each order and have found they usually arrive within a month. One order I placed did take 6 or 7 weeks, but according to my tracking number, it was held up at customs and I know there is not a lot the seller can do about this. The clothing is decent. I have some pieces that I truly love and wear all the time, but I have been disappointed by one or two purchases. If you are going to order from this website, definitely make sure you take all your measurements. The one's they provide online are quite accurate. I'm sure I will be ordering again.
How long does it takes from netherland to germany? Thats a big $#*! for me! I am waiting now 28 day for my order. And the status is always the same. Do never order there!
Dear Katja,
Thank you so much for informing us about your shopping experience.
We have shipped your order out on September 3.
Please track the shipping status in this link:
https://www.internationalparceltracking.com/#/search
Please contact us in this link if you have any questions
http://www.rosegal.com/contact-us/
We have sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.
Best Regards
Customer Service
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jacky,
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We have checked your order status and sent an e-mail to you about your order, please check it and reply. We will provide a better soluition to resolve the problem.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service