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Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
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I'm starting to get concerned. I placed an order for a homecoming dress September 4th and I'm still waiting for it. The 25th day of the shipping length will be this Thursday but homecoming is Saturday! Please tell me my dress will be here in time! I'm in desperate need of this dress and I will be very upset if it doesn't come in time.
I was literally 5 seconds away from placing my order but something told me to READ THE REVIEWS! Thank god I did, I knew something didn't feel right.
Dear Kim,
First, I want to offer my sincerest apologies to you for the issue.
We respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
Those who read our reviews will note that while we are not perfect, we strive to be. As such, feedback like this is critical to us. If a system or process is broken, we fix it... and try our best to fix the relationship with any affected customer.
If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
Certainly glad I read the reviews before making a purchase rosegal should be ashamed of what they're doing to customers. Not making a purchase AT ALL thank u kind people and very sorry for what rosegal has done to u all
Do not buy from this company, I placed an order in August, they took money immediately but never received my order. They are making a huge amount of $ from us trusting Americans. The company is in Beijing, China calls to company company come back please call later. Buy American!
Dear Evelyn,
We are sorry that we have shipped your order on August 31.
There may have some delay because this is a free rate shipping.
We had sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best Regards
Customer Service
This is an update to my first review. Rose gal emailed me a message and offered to refund my payment and then when I receive my order I will resend payment. I agreed to this and I checked my PayPal account and they did what they said - they refunded my money. I am very pleased with what they have done... if I ever do receive the order I will send payment again. Thank you.
Dear Linda,
We are truly sorry for the problems with this order.
We have shipped your order out on August 25.
Sorry to hear that you didn't receive the package now.
We had sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.
Once again, we wish to apologize to you for any inconvenience. We hope you can receive the package soon.
Best Regards
Customer Service
This is a scam! I placed an order on 9/19. It's now 10/4 and it still says processing! I have emailed them 2x and keep getting a generic response! This is a rip off! My money was taken out of my account the same day though! I will be contacting the better business company to file a legit complaint!
Dear Debbie,
Please check the ticket T15100110411 and T15092505278, our collegue has replied your questions.
We are really sorry that this item is back ordered due to the reason of supplier.
We will try our best to ship out the package as soon as possible.
We had sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Customer Service
If I could give this company a negative score I would. 8 weeks and the item is still not here. Every time I send an email I get the same generic email. This company is a total scam. I have reported them to consumer affairs and I have taken up a dispute with my credit card company.
They are nothing but liars and rip of merchants. I wish I had of read the reviews before I wasted my money.
This company makes up lies. Refusing to give me my money back. Tell me to check my address and details. Of course I put the right address.
They are scammers. Do not waste your money. This company should be shut down!
Stop lying Rosegal
You are all thieves. Stealing our money. So dishonest. I rubbish company.
They write this crap response. Rosegal you are frauds, scammers and THEIVES! I am
Letting the bank and my credit card company sort your lies out. Your are so dishonest
DO NOT GIVE THEM ANY MONEY
Why should I only get 50% of my Money back in store credit when I can't even get what I paid for!
Dear Cara,
Thank you so much for your order.
We have shipped your order out on August 11.
This is a free flat rate shipping and takes a little longer to delivered.
Please check the ticket T15100377428, our collegue is processing this issue for you.
We will be in touch with you to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best Regards
Customer Service
VERY DISHONEST. THEY ARE ADVERTISING ONE THING AND THEN SENDING SOMETHING ELSE. OMG I can't even believe the skirt that they sent me. The skirt I ordered was long and flowing and very full. This one is a complete knock off. There isn't even enough material to cover my rear. The material is more like something from a dinky kids costume. There is literally about 1/16 of the material in the skirt I received compared to the one pictured in the item that I paid for. TOOK FOREVER TOO. This has got to be illegal. I ordered pants as well that said they were low waisted and loose. They are HIGH waisted leggings. DO NOT ORDER FROM HERE. THEY ARE LYING TO US ADVERTISING ONE THING AND SENDING ANOTHER. I'M CONTACTING THE BBB IMMEDIATELY! AS SOON AS I GET A CHANCE I'M GOING TO POST PICS AT THE DIFFERENCE IN THE ITEM RECEIVED COMPARED TO THE ITEM I PAID FOR. You will not believe it! What a joke! I WILL POST A HORRIBLE REVIEW ON EVERYTHING THAT I CAN POSSIBLY FIND UNTIL I'M REFUNDED EVERY CENT FROM MY ORDER! I'M CALLING "CALL CURTIS" IN THE MORNING, OUR LOCAL NEWS STATION WHO ANNOUNCES DISHONEST COMPANIES LIKE THIS ON THE NEWS.
Too bad I didn't see all of these horrible reviews before I ordered. I'll clog everything up with horrible reviews.
Dear Nancy,
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We will issue this situation to our supplier and we will try our best to our service.
We had sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.
Thank you again for bringing these matters to our attention.
Please contact us in this link
http://www.rosegal.com/contact-us/
We would love to fix anything you need.
Best Regards
Customer Service
I was going to order a bunch of stuff but I'm glad I checked the reviews first! Nothing but bad reviews and rose gal staff making the same excuses.
Wish I had what a bunch of thieves these people were before I ordered my shirt which they got paid for but says still needs payment to place order. Cant send complaint because invaild order # which they gave me and forget about trying to call can never get through or leave message. If you really want a good review from fix your mistake and send my shirt. Heres the order # you emailed me on 9-19-15 zp**************. My email is *******@gmail.com
Dear laura，
Thank you for taking your time to write your review. We really appreciate the feedback. First, we want to offer our sincerest apologies to you for the issue.
After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time approximately 4 business days; however, it can also be affected by the item's stock status. If your order includes popular items experiencing stock availability issues, the order can take between 5-10 business days to process.
We have sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.
Thank you again for bringing these matters to our attention.We will be in touch with you to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
If you have more question，please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
I first bought a sweater, around two months ago, I still haven't gotten it. I also bought a dress and a watch. That dress and watch took 1 month to get here, and they suck! The material they used was crap, and they were like cheap copies! The size of the dress was bigger than expected too.
Dear Melissa,
We regret any inconvenience or frustration that your experience has caused you.
Could you please provide us the Order Number？We will check the package status for you and resolve the quality issue to your satisfaction.
You are a valued customer, and we are committed to providing you with the best service possible. If you have more question，please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
Boy! I wish I had read some of the many negative reviews about you. I certainly would not have placed an order if I had. I placed my order on Oct. 2nd and received an email that it had been shipped on Oct. 3rd. So, we'll see how long it takes to get here if at all.
Dear Melissa,
We regret any inconvenience or frustration that your experience has caused you.
Please kindly provide your Order Number to us.We will then be able to check the order status and provide estimated delivery date for you.
We cannot apologize enough for any inconveniences this may have caused you... or any of our customers.If you have more question，please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
This is a 1 start review! It would be 0 if I could. I ordered a sweater on September 18 and I have yet to get it. According to thr reviews it looks like I'll never get it either.
Dear Amber,
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time approximately 4 business days; however, it can also be affected by the item's stock status. If your order includes popular items experiencing stock availability issues, the order can take between 5-10 business days to process.
Regarding your order, we have sent you an email and provided solutions, please check it and we will solve all the issues for you efficiently.
We value your patronage and wish to continue serving you in the best way possible.If you have more question，please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
Hello! I have a problem with my order!
6 days ago I ordered two phones, payment was made!
But it has not yet become the mission, ((Processing))!
EMAIL sent many times but got no answer!
Dear li,
First, I want to offer my sincerest apologies to you for the issue.
Please kindly note the order number you provided is not available on our website.
If you indeed have problem about the order on our website, please provide the correct order number.We will help you solve all the issues soon.
Again, I am sorry for the frustration this has caused you and hope that this will set things right.If you have more question，please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
Worst business ever! Ordered 5 weeks ago. Never got item or answer after contacting 3 times. Do not order from here!
Dear Diane,
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
As you selected free Flat Rate Shipping and the delivery time of surface mail will be around 10-25 business days after dispatch if there are no delays. But there are some external factors which may cause some delay on delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, inclement weather and delay by corresponding customs' operations and express company.
We had sent an e-mail to you and provided a better solution, please check it and reply, hope we can solve this issue soon.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.If you have more question，please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
It's been over a month already since I ordered two sweaters from this site, and I've yet to receive the items, I tried tracking the package with the number sent to me by email from the site and the number doesn't even work -___- apart from that I tried to get a hold of customer service and I've yet to hear back from them, I'm so dissapointed I've never had to wait this long for something to be delivered. You can't get your money back and you don't even get the items.
Dear Lilo,
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
The delivery time of surface mail will be around 10-25 business days after dispatch if there are no delays.
Please note that the above shipping times are for guidance only.The precise shipping time can also be affected by factors such as:
Remote locations, peak shipping periods, Holidays and Festivals, inclement weather and operational issues impacting the shipping company.
Regarding your order, we have sent you an email, please check it and we will solve all the issues for you soon.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
If you have more question，please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
I ordered a cardigan 28/8/2015 and they said it would get delivered 10-25 working days well its over 25 days and still havnt recieved anything. I did email them and they keep saying to confirm my address which is right and to check with post office about my tracking order but post office dont recognise it. The live chat is never active to ask them anything. I will try ringing them.
Dear Punam,
We regret any inconvenience or frustration that your experience has caused you.
The delivery time of surface mail will be around 10-25 business days after dispatch if there are no delays.
Please note that the above shipping times are for guidance only.The precise shipping time can also be affected by factors such as:
Remote locations, peak shipping periods, Holidays and Festivals, inclement weather and operational issues impacting the shipping company.
Regarding your order, we have sent you an email, please check it and we will solve all the issues for you soon.
You are a valued customer, and we are committed to providing you with the best service possible. If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
I ordered 2 months ago. I have given you my order numbers twice, your company is so unprofessional! I better not have a charge on my bank statement and better get my orders. I have spoke to Better Business Bureau and gotten help on what I can do if you do not send my order. Also DRESSLILLY------I have ordered with them, same problem.
Dear nancy,
I want to extend my sincere apologies for the problems you have experienced.
Please kindly note the order number you provided is not valid on our company. And our company is "Rosegal" insted of "Dresslily".
If you indeed have problem of the order placed on our website, please provide the correct order number. Then we will check it then resolve the issue for you.
Thank you again for bringing these matters to our attention.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
I ordered a dress for my daughter to wear to homecoming. The order was placed 8/28/15 and I still haven't received the dress. Homecoming is tomorrow, 10/3/15. I was excited to find a good deal... guess I should have read the reviews first.
Dear Sunshine,
First, I want to offer my sincerest apologies to you for the issue.
As you selected free Flat Rate Shipping and the delivery time of surface mail will be around 10-25 business days after dispatch if there are no delays.
Please note that the above shipping times are for guidance only.The precise shipping time can also be affected by factors such as:
Remote locations, peak shipping periods, Holidays and Festivals, inclement weather and operational issues impacting the shipping company. Free Flat Rate Shipping
We had sent an e-mail to you already, please check it and reply. We will deal with all the issues to your satisfaction.
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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Dear C. K,
Thank you again for bringing these matters to our attention.
Please contact us in this link
http://www.rosegal.com/contact-us/
Or please provide the order number to us and we will solve this issue together.
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Best Regards
Customer Service