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Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
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I ordered a swimsuit in August, 2015. It is now October and nothing! I have submitted two "trouble tickets" on their website. I got a reply on the first one, saying it shipped, so sit tight (basically). I believe this company to be a scam. Don't bother!
I ordered two dresses for a wedding at the beginning of July. Still don't have them. They were sure eager to process my credit card though. I will never ever order from here again. If anyone has had success in getting ahold of them, I would be interested to know how. I have tried all the numbers and my tracking number is bogus. I will also report to BBB.
Dear Ahne,
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
It's possible you selected free Flat Rate Shipping and didn't request tracking number during order checkout stage, there will be no tracking number to follow the delivery online.
Please kindly provide us the Order Number, then we will solve the problem to your satisfaction soon.
We cannot apologize enough for any inconveniences this may have caused you... or any of our customers.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
THESE PEOPLE SUCK THEY HAVE MY MONEY AND NO ORDER AND THERE IS NEVER ANYONE THERE TO ANSWER THE DAMN PHONE AFTER OCT 8 I LOSE MY MONEY WITHOUT MY ORDER DONT DO IT PEOPLE DONT DO IT> THE CLOTHES ARE CRAP TOOOOOO THEY FALL APART
Dear Marie,
We regret any inconvenience or frustration that your experience has caused you.
Unfortunately, I regret that we didn't find the ticket in our system.
Please check your ticket number then provide the Order Number directly. Then we could be able to solve the problem for you soon.
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right. If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
I ordered a dress for Halloween back in August. A dress just came today, and I am completely appalled and disgusted that this site can legally stay in business.
My dress was supposed to be a woman's blue gingham cotton maxi. Off the shoulder, quarter long sleeves, a sash to tie around the waist, and pockets on either side. I mean, the dress is literally called "Sweet Slash Collar 3/4 Sleeve Pocket Design Women's Maxi Dress".
What I received was a child's blue polyester / spandex-y piece of crap. The seams are in complete shambles, the sleeves come up above the elbow, there is no sash, and definitely no pockets. I could have hand sown a better dress, and I only had one 6 weeks of sewing in high school... over 10 years ago!
I was the most worried about the size and whether or not it would fit me, but size is the least of the problems. Literally everything about this dress is wrong. Not to mention I had to wait over 2 months for this piece of garbage.
I hope you all are really proud of yourselves for completely ripping me off. Use your money wisely because you won't get another cent from me, and certainly not much more of it with this kind of false advertising.
Scammer jerks.
Dear Rebecca,
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We are extremely sorry to hear you are dissatisfied with the product.
Regarding your order, we have sent you an email, please check it and we will solve all the issues for you soon.
We fell short of our own standards because the customer is disappointed in us, and, for that, we are extremely sorry. We will work together with the customer to resolve the issue as best as we can and as quickly as possible.
If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
Ordered in july, still nothing, I am getting the run around too.
Dear kimberly,
First, I want to offer my sincerest apologies to you for the issue.
As you selected free Flat Rate Shipping and the delivery time of surface mail will be around 10-25 business days after dispatch if there are no delays. But there are some external factors which may cause some delay on delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, inclement weather and delay by corresponding customs' operations and express company.
We had sent an e-mail to you already and provided a better solution, please check it and reply, hope we can solve this issue efficiently.
You are a valued customer, and we are committed to providing you with the best service possible.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
I have been calling but # doesn't work live chat doesn't work and no one emails me back about my order. Its a BIG FAT SCAM. IM GONNA GET THEM REPORTED AND SHUT DOWN THIS IS BULL. NOT HAPPY AT ALL.
Dear Heather,
First, I want to offer my sincerest apologies to you for the issue.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
http://www.rosegal.com/contact-us/
There are thousands of phone calls and online chat on line we need to pick them up, sometimes it will fail, please try again.
We have provided you with an e-mail to you, please check it and reply in time so that we can solve this issue ASAP.
Thank you again for bringing these matters to our attention.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Rosegal.com Customer Service
ROSEGAL, PHONE DISCONNECTED< LIVE CHAT DOESN'T"T WORK, been waiting since AUGUST! SCAM!
Ordered in Aug! Ordered 3 dresses! DO NOT order fro m the!****: SCAM:******************! Site, lots of peopels didn't get what the ordered! I am spreading this!
Rosegal 8/7/2015
White dress $11.59
Z**************
Blue dress $16.68
You have plenty of time, took my money, and now u need to do right! I trusted u with 3 dresses... Other order numbers: z************** or z**************
8/7/2015
White and blue dress $16.68 sku *******
Z**************
8/18/2o15
Black dress
8/7/2001
$20.58
Dear Beverli,
We want to say thank you for providing us with important information about your situation.
First, we want to offer my sincerest apologies to you for the issue.
The order number you ahve sent us are incorrect ones, would you please send us another ones so that we can check it for you and solve the problem soon?
We cannot apologize enough for any inconveniences this may have caused you... or any of our customers.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Best Regards
Rosegal.com Customer Service
Ordered a dress August 17th 2015 for a wedding that was held Sept. 19th 2015 and it is now Oct. 5th 2015 and still no friggin dress! Scam scam scam!
Rosegalr
Rosegal r. [Rosegal Rep] Dear Natasha,
Thank you for taking your time to write your review. We really appreciate the feedback.
Firstly, we should have had this set-up correctly, and secondly, we should have responded in a much more timely fashion. For both lapses, we take full responsibility and want to restate our sincere apologies to the customer.
We have sent you an e-mail, please check it and reply in time so that we can solve this issue ASAP.
As you selected free Flat Rate Shipping and the delivery time of surface mail will be around 10-25 business days after dispatch if there are no delays. But there are some external factors which may cause some delay on delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, inclement weather and delay by corresponding customs' operations and express company.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
Thank you again for bringing these matters to our attention.
Best Regards
Rosegal.com Customer Service
Be careful with this site! They use you credit card information and purchase stuff without your knowledge. I just talked to my bank and they've been using my credit card and hey spent over 2000 dollars. I am taking legal actions in this matter.
Dear Estefania，
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time approximately 4 business days; however, it can also be affected by the item's stock status. If your order includes popular items experiencing stock availability issues, the order can take between 5-10 business days to process.
We have provided you with an e-mail to you, please check it and reply in time so that we can solve this issue ASAP.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
Best Regards
Rosegal.com Customer Service
I placed and order August 27th. It is now two months later and I still have not received anything. I'm fed up and when you call the number provided it goes straight to voicemail. They had no problem taking my money right away but have not sent my merchandise to me. This website is a scam! Do not order from them!
[Rosegal Rep] Dear Olivia，
We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
We are delighted to tell you that your parcel has been shipped out.
As you selected free Flat Rate Shipping and the delivery time of surface mail will be around 10-25 business days after dispatch if there are no delays. But there are some external factors which may cause some delay on delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, inclement weather and delay by corresponding customs' operations and express company.
We have sent you an e-mail, please check it and reply in time so that we can solve this issue ASAP.
Thank you again for bringing these matters to our attention.
Best Regards
Rosegal.com Customer Service
This website is s scam. I ordered my clothes a month ago and have yet to receive them. The worst part is, my money has been taken out of my bank account. I have tried everything to get my money back or my clothes! When I call the service line I get a message saying "leave a message... sorry our guest box is full" and then my call ended. I do not know were to go from here. Please help!
Rosegal r. [Rosegal Rep] Dear kendall，
We want to say thank you for providing us with important information about your situation.
We are delighted to tell you that your parcel has been shipped out on 2015-09-10.
Cause you choose the free Flat Rate Shipping, which is slower than other shipping means.
We have provided you with an e-mail to you, please check it and reply in time so that we can send you details ASAP.
Thank you again for bringing these matters to our attention.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best Regards
Rosegal.com Customer Service
DO NOT ORDER FROM THIS SITE! ***ZERO STARS*** I placed my order for my swimsuit 20th of August. Here it is two days before my vacation 10/7 AND NO SWIMSUIT... the email states that it will arrive 10-25 days after being shipped. Now they are telling me that a total of 45 days before they can refund me... I want my refund NOW this is absolutely horrible! Nothing takes this long to receive a package! I've order from free shipping before. So that excuse is irrelevant. I've ordered from China to get hair extensions and it took a week turn around time so do not say festivals or weather or whatever I want my money back! Don't worry, everyone is notified on Facebook, instragram and twitter to NEVER order from you and it is still spreading now..
Rosegal r. [Rosegal Rep] Dear dana，
Thank you for your important feedback and for letting us about your experience with us.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We found out that the shipping mean you have chosen is free Flat Rate Shipping, which is slower than other shipping means. For the actual shipping time,
There are some external factors which may cause some delay on delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, inclement weather and delay by corresponding customs' operations and express company.
We have sent you an e-mail, please check it and reply in time so that we can solve this issue ASAP.
Thank you again for bringing these matters to our attention.
Best Regards
Rosegal.com Customer Service
I ordered some shoes from rosegal last night and i forgot to put in the shoes size so they have me as a size 6 and i need a size 8 1/2
Dear princess,
First, I want to offer my sincerest apologies to you for the issue.
We have checked your order and found out you ordered wrong size of the shoes then asked us to cancel your order.
Now the order has been cancelled as your requirement and we have refunded the payment for you on October 6.
About mote details we had sent an e-mail to you already, please check it and reply, hope we can solve this issue soon
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
Unfortunately it seems when something seems too good to be true it generally is. The stunning clothes in the pictures are far from what I actually received. Cheap imitations using horrible materials and looking like I made it myself. Not happy, not tried to work out how to send it back yet.
Also last item has still not arrived.
Do not order from this company!
Rip off!
They said it would take 10-25 business days for delivery... two months later and no dress. I've followed up with them 3 times and I get only excuses.
Pathetic.
Dear Angie,
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
The standard delivery time will be around 10-25 business days after dispatch if there are no delays.
Please note that the above shipping times are for guidance only.The precise shipping time can also be affected by factors such as:
Remote locations, peak shipping periods, Holidays and Festivals, inclement weather and operational issues impacting the shipping company.
Could you please provide your Order Number? Then we will check the package status and solve your problem as soon as possible.
We cannot apologize enough for any inconveniences this may have caused you... or any of our customers.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
If u look on other China websites to buy anything. It really takes about 90 days for anyone to receive their package for free shipping and to receive it in 7 to 10 days it takes quite a bit of money from China. Rosegal should be completely honest about the shipping prices and would probably receive better reviews. Most people know that products from China are usually cheaply made so should expect that. C'mon people do your research... they really have great pricing better than most but what's the old saying " when something is too good to be true, it usually is!" Im just asking please be realistic
I HAVE GIVEN YOU ENOUGH TIME TO SEND MY HOODIE, NOW I WANT IT IN EXTRA LARGE, 2 TIMES YOU RIPPED ME OFF, YOU NEED TO SEND MY HOODIE NOW EXTRA LARGE, YOU HAVE MY ORDER NUMBER ALREADY, I AM ONE MAD BUYER, I WILL TAKE ACTION IF NEEDED, SEND MY RIGHT SIZE HOODIE, AND DO NOT TELL ME YOU ARE SORRY,
Dear Kathy,
I want to extend my sincere apologies for the problems you have experienced.
Although the delivery time of surface mail will be around 10-25 business days after dispatch if there are no delays. But there are some external factors which may cause some delay on delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, inclement weather and delay by corresponding customs' operations and express company.
In this case please give us your order number, we will then be able to help you solve the problem efficiently.
We fell short of our own standards because the customer is disappointed in us, and, for that, we are extremely sorry. We will work together with the customer to resolve the issue as best as we can and as quickly as possible.
If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
Am absolutely fed up and extremely frustrated with this company. I will be warning everyone I know about their complete lack of service and LIES about delivery time. Rosegal: you should be ashamed of yourselves for ripping people off. Will be taking this further.
Dear shannon,
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
As you selected free Flat Rate Shipping and the delivery time of surface mail will be around 10-25 business days after dispatch if there are no delays.
Please note that the above shipping times are for guidance only.The precise shipping time can also be affected by factors such as:
Remote locations, peak shipping periods, Holidays and Festivals, inclement weather and operational issues impacting the shipping company.
Regarding your order, we have sent you an email and provided a better solution, please check it and reply.We will solve all the issues to your satisfaction.
We value your patronage and wish to continue serving you in the best way possible.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
The jacket has holes that are too small for the buttons to go through. Seems are miss matched.
Handbag stinks of plastic threads haven't been tied off, zip stuck.
Watches are cheap and nasty.
Dear julie,
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
We are extremely sorry to hear you are dissatisfied with the product.
About the quality issue, we had sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.
Again, I am sorry for the frustration this has caused you and hope that this will set things right.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Christi,
I want to extend my sincere apologies for the problems you have experienced.
The standard delivery time will be around 10-25 business days after dispatch if there are no delays.
Please note that the above shipping times are for guidance only.The precise shipping time can also be affected by factors such as:
Remote locations, peak shipping periods, Holidays and Festivals, inclement weather and operational issues impacting the shipping company.
Regarding your order, we have sent you an email and provided a compensation, please check it and we will solve all the issues for you soon.
You are a valued customer, and we are committed to providing you with the best service possible.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service