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Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
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The very first order came in good time (i paid for quick shipping.) after that everything went down hill. Next 2 items had serious sizing issues. THEN I ordered a similar item as the very first (as that was a success) but this is when they really started taking the piss! 2 orders made a week a part in Aug STILL TO THIS DAY has not come. Emails bounce back. There's no telephone contact and the stupid ticket things are there SOLELY to waste your time. If you have money to throw away, give it to charity before you give it to these scam artists. They need to be shut down!
Thanks for your reply Nixcy T. I don, t have money to throw away a my hubby is an pensioner and I only do part time work to make ends meet. But thought I would try these cheaper ways to shop sites. Won't fall for that again. Really hate being ripped off but will take this further if I have to.
Dear Elly,
First, I want to offer my sincerest apologies to you for the issue.
The delivery time of Expedited Shipping will be around 3-7 business days after dispatch if there are no delays.
Please note that the above shipping times are for guidance only.The precise shipping time can also be affected by factors such as:
Remote locations, peak shipping periods, Holidays and Festivals, inclement weather and operational issues impacting the shipping company.
We had sent an e-mail to you already, please check it and reply.We will solve the problem for you as soon as possible.
Firstly, we should have had this set-up correctly, and secondly, we should have responded in a much more timely fashion. For both lapses, we take full responsibility and want to restate our sincere apologies to the customer.
If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
DO NOT ORDER from the site. I placed an order and never received it. Tried sending numerous emails to find out where my order was and never got any replies. SCAM SCAM SCAM
Dear Charmaine,
I want to extend my sincere apologies for the problems you have experienced.
As you selected free Flat Rate Shipping and the delivery time will be around 10-25 business days after dispatch if there are no delays. But there are some external factors which may cause some delay on delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, inclement weather and delay by corresponding customs' operations and express company.
Regarding your order, we have sent you an email and provided a better solution, please check it and we will solve all the issues for you efficiently.
We cannot apologize enough for any inconveniences this may have caused you... or any of our customers.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
I placed 4 orders never received two of them, never got my money back. One order all wrong sizes and cheap looking dress. Poor quality, refund fraud, clothes don't fit normal woman, sized for children. Horrible experiemce dealimg with them, never again.
Dear Serena,
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
About 2 orders you haven't received, as you selected free Flat Rate Shipping and the delivery time of surface mail will be around 10-25 business days after dispatch if there are no delays. But there are some external factors which may cause some delay on delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, inclement weather and delay by corresponding customs' operations and express company. Regarding your orderS, we have sent you an email and offered a compensation, please check it and we will solve all the issues for you as soon as possible.
We had sent an e-mail to you and offered a compensation, please check it and reply.We will resolve all the issues to your satisfaction.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
Cancelaron mi orden y me devolvieron el dinero, sin costos.
Dear laila,
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
As it’s the first and large order on our website, according to our company policy, and in order to protect the benefits of both seller and buyer, we'd like to confirm the payment information first.
Don't worry about it, we just want to make sure that this transaction was indeed made by the card holder, and we won't use it for any other purpose.
Usually, to guarantee seller and buyer benefit, our financial department need to confirm the real some necessary identification. If the payment information was not matched with the identification or the Counterparty Status is unverified, this may lead to card fraud, if our customers are not willing to offer us the information, we will full refund to avoid more dispute due to the illegal using others card to pay to protect our real customer benefit.
About more details we have sent you an email, please check it and we will solve all the issues for you soon.
We cannot apologize enough for any inconveniences this may have caused you... or any of our customers.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
I placed 2 orders in August and as of today have not received them. 2 months. I have put a inquiry in twice now and have not heard anything back. Don't order anything. BIG JOKE.
Dear Lisa,
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
The standard delivery time of surface mail will be around 10-25 business days after dispatch if there are no delays.
Please note that the above shipping times are for guidance only.The precise shipping time can also be affected by factors such as:
Remote locations, peak shipping periods, Holidays and Festivals, inclement weather and operational issues impacting the shipping company.
We had sent an e-mail to you and provided a better solution, please check it and reply.We will solve the issue efficiently.
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
Received my order and everything was crap! Sizes were not even close to correct and the clothes were incredibly cheap! Nothing fit correctly at all! After I sent everything back and paid for shipping I asked for a refund and they have yet to give me my money back! I have asked multiple times and no response! DO NOT BUY FROM HERE!
Dear marissa,
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We are extremely sorry to hear you are dissatisfied with the product.
Could you please provide your Order Number to us? Then we could be able to resolve the problem as soon as possible.
Once again, I want to restate our apology to the customer for their experience. We are responsible for this and we will work hard to resolve this issue for them and to prevent it from occuring again in the future.
If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
Wow, wish I had found this site before I ordered, the sizes are a joke, for children, I followed the sizing chart, I am a size 6/M in Womens/Juniors typically, I ordered Larges to be on the side, what a JOKE, they are huge or a midget, no quality is TERRIBLE and now they will not respond to let me return the items. Out over $100 dollars, save your money and time, do not shop here, the clothing is disgusting and cheap, nothing like the pictures.
Dear Andrea,
I want to extend my sincere apologies for the problems you have experienced.
We offer the detailed measurement chart for each item, maybe you chose your regular size and the size you chose was not fit，for your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
Regarding your order, we have sent you an email, please check it and we will solve all the issues for you soon.
All this being said, if the customer isn't happy, we aren't happy. We are always looking for ways to make our communication more effective and if there's anything we can learn from this situation, it will help us avoid this issue going forward.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
I ordered 4 items since August and did just as I have done in the past. I paid for the items. After just over a month I contacted them and their response to me was we don't know where it is and we will refund you only 50% of your $30 you spent. If you want us to resend it send us 50% of the cost. What a $#*!ing scam! Why would I do that. This is bull$#*! and I am pissed as ever. I will NEVER ORDER FROM HERE AGAIN!... THAT IS FOR SURE. What kind of assurance do their customers have if the product was never delivered?
Any other place especially using PayPal gives you that assurance that you can get your money back if they don't produce. Honestly, $30 US is too much money to blow just because my order did not arrive. And I was patient... I waited a $#*!ing long time.
NEVER AGAIN!
Dear Michelle,
We regret any inconvenience or frustration that your experience has caused you.
About your order we have refund full of the payment for you already.
We had sent an e-mail to you about more details of the refund, please check it and reply.We will resolve the problem to your satisfaction.
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
Ordered a 2 items on 26/08/15 but still not received. Contacted support centre on Sunday 4/10/15 which stated reply within 1 business day. It's now Wednesday 7/10/15 and heard nothing.
Dear Holly,
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
As you selected free Flat Rate Shipping and the delivery time of surface mail will be around 10-25 business days after dispatch if there are no delays. But there are some external factors which may cause some delay on delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, inclement weather and delay by corresponding customs' operations and express company.
Regarding your order, we have sent you an email and provide a better solution, please check it and reply. We will resolve all the issues to your satisfaction.
You are a valued customer, and we are committed to providing you with the best service possible.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
Discovering Rosegal.com has been one of my best decisions for shopping online especially as I am a huge bag addict. The bags are out of this world yes out of this world. Classy sexy and makes a statement when I walk out of my door. The product is certainly as seen on the site. To date I've purchased three bags in less than three months. There service is exceptional. I've never ask a question that was not answered. The price people hmmmm if I was rich I would own every bag on this site. My last bag bought was the Sweet Metallic and Bowknot Design Women's Tote Bag and yes I rocked it like i was on the red carpet. Rosegal is my only online shop for all my sexy classy and make a statement bag. Congrats Rosegal
I placed 2 separate orders and both were shipped one day apart. I was informed shipping would take 5-25 business days and that has now lapsed. They are now saying to wait another month. I have passed this information to PayPal and have escalated it to a claim for my money back. Wish me luck
Dear Bob,
Thank you for your important feedback and for letting us about your experience with us.
The delivery time of surface mail will be around 10-25 business days after dispatch if there are no delays.
Please note that the above shipping times are for guidance only.The precise shipping time can also be affected by factors such as:
Remote locations, peak shipping periods, Holidays and Festivals, inclement weather and operational issues impacting the shipping company.
Could you please give us your Order Number? Then we will check the package status and solve your problem as soon as possible.
We fell short of our own standards because the customer is disappointed in us, and, for that, we are extremely sorry. We will work together with the customer to resolve the issue as best as we can and as quickly as possible.
If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
I was placing my order last night, didn't read any reviews wish I had before placing order. But as I was sending my information I said my card was declined and couldn't purchase the items. I wake up this morning, go to the atm to withdrawl and am told that there was an unauthorized purchase and my account was frozen, if I find out they garnished my money I will do whatever I have to do to make sure these people get shut down. The more reviews I read the more upset I get. NO ONE WANTS AN APOLOGY ROSE GAL, DONT SEND ME NO BULL$#*! ABOUT CHECK MY EMAIL WE WILL SEND YOU $#*!. I WANT MY $#*!ING MONEY YOU PIECE OF $#*! AND SO DO THE REST OF THESE INNOCENT PEOPLE. I WILL $#*! YOU UP!
Dear Chelsey,
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We suspect that payment issue is related to your credit card and account.
In this case please provide us the Order Number, then we will contact you and rsolve the issue efficiently.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
They kept my money and never got my purchase!
Tried contacting them and no response!
Dear Pao,
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
As you selected free Flat Rate Shipping and the delivery time of surface mail will be around 10-25 business days after dispatch if there are no delays. But there are some external factors which may cause some delay on delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, inclement weather and delay by corresponding customs' operations and express company.
Regarding your order, we have sent you an email and offer you a compensation, please check it and we will solve all the issues for you soon.
We value your patronage and wish to continue serving you in the best way possible.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
I needed a coupe of nice chunky necklaces for a wedding this weekend I ordered 2 one fell apart in my hand I tried to fix but couldn't the other has 2 black spots on the silver right out front imagine that please don't waste your time or few bucks very disappointed nothing but junk I will never order from them but made in china what did I expect infact I don't believe the site said made in china or the company was in china marlene martin Norfolk va too bad I couldn't give it a zero
Dear marlene,
We regret any inconvenience or frustration that your experience has caused you.
We are extremely sorry to hear you are dissatisfied with the product.
About the quality issue, we had sent an e-mail to you and provided a better solution, please check it and reply.We will resolve the problem to your satisfaction.
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
After receiving useless junk from Rosegal I went to Paypal and they first ask that you deal w/ the seller so I did. Eventually Rosegal said they would give me more than I had asked for if I agreed to that sum. I told them I did and asked when I would get it. They told me that they couldn't pay me till I closed my case w/ Paypal. If I close my case I cannot re-open it again and would no longer have Pay pal's support and then I'd be outa luck. Rosegal knew that and they offer more than they were asked for hoping greed would get you to do as they say and close the Paypal case. Most people don't read the fine print and wouldn't realize what closing the case means. Rosegal are slimey crooks and their merchandise is slimey junk.
Dear Sylvia,
First, I want to offer my sincerest apologies to you for the issue.
We offer the detailed measurement chart for each item, maybe you chose your regular size and the size you chose was not fit，for your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
Regarding your order, we have sent you an email, please check it and we will solve all the issues for you efficiently.
We cannot apologize enough for any inconveniences this may have caused you... or any of our customers.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
I ordered 2 dresses on 4th august was told they had been shipped on 15th august sent e. Mail after e. Mail and kept being told to wait a little longer, was even sent picture of my parcel, but on the date on picture it said 5th sept it had been sent, i think they just wrapped a parcel up and put my name on it then took it off again, just to shut me up, they have even stopped answering my e. Mails, i would never order from them again, shame really as i would have ordered more, i will report this and carry on, do not order from this place, they are bad people
Dear jeanette,
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
As you selected free Flat Rate Shipping and the delivery time of surface mail will be around 10-25 business days after dispatch if there are no delays. But there are some external factors which may cause some delay on delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, inclement weather and delay by corresponding customs' operations and express company.
We had sent an e-mail to you and provided a better solution to solve the problem, please check it and reply, hope we can solve this issue soon.
You are a valued customer, and we are committed to providing you with the best service possible.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
I placed an order on 10/1/15 and it's still being processed. I also paid for EXPEDITED shipping. I spent a lot of money on this site and was hoping to have my clothes by the 14th at the latest. This is very disappointing. It would be nice to hear from someone at the company ASAP.
Dear Rebecca,
We regret any inconvenience or frustration that your experience has caused you.
After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time approximately 4 business days; however, it can also be affected by the item's stock status. If your order includes popular items experiencing stock availability issues, the order can take between 5-10 business days to process.
About more details of your order we had sent an e-mail to you already, please check it and reply.We will solve this issue to your satisfaction.
Again, I am sorry for the frustration this has caused you and hope that this will set things right.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
Never received half my order, received an email from Rosegal, to "reply" with my order number. They sent the email to me from a no-reply email address, and there is no way for me to get in touch with them. So annoying. I wasn't upset at first, but after trying to email/login/make ticket requests for one hour, I'm so frustrated.
Dear Anna,
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We have checked your order and found out one of the rest items has been sent out already. But another one stops production.
Regarding your order, we have sent you an email and offer a compensation, please check it and we will solve all the issues for you soon.
We value your patronage and wish to continue serving you in the best way possible.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
Customer service has responded to my inquiry / complaint and resolved the missing shipment to my satisfaction. A refund was made and I must commend them for taking this corrective action.
Dear Lisa,
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
As you selected free Flat Rate Shipping and the delivery time of surface mail will be around 10-25 business days after dispatch if there are no delays. But there are some external factors which may cause some delay on delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, inclement weather and delay by corresponding customs' operations and express company.
We had sent an e-mail to you already and provided a better solution, please check it and reply.We will solve the problem to your satisfaction.
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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Dear Nixcy,
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
The delivery time of surface mail will be around 10-25 business days after dispatch if there are no delays.
Please note that the above shipping times are for guidance only.The precise shipping time can also be affected by factors such as:
Remote locations, peak shipping periods, Holidays and Festivals, inclement weather and operational issues impacting the shipping company.
We had sent an e-mail to you and offered a better compensation, please check it and reply.We will resolve the issue for you as soon as possible.
You are a valued customer, and we are committed to providing you with the best service possible.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service