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Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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My initial review is below but since then I have been refunded my money due to my disappointment. I am grateful that they realized that I was unhappy and rectified the situation. Thank you.
I wouldn't recommend this site to anyone! It took 3 months for me to receive my order. I ordered a skirt and when I FINALLY received it I was so disappointed! It looks nothing at all like the picture they have on their site. They fool people into ordering by using different photos of product and then send you something else. Don't shop here if you value your money! I never will again!
Ordered two dresses and a pair of leggings. When I received them, the dresses looked nothing like the photos advertising the garments. The fit was horrible and the leggings were poorly made and looked nothing like the photo. PLEASE DO NOT ORDER FROM THIS PLACE! WAST OF MONEY!
Dear Elana,
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are extremely sorry to hear you are dissatisfied with the product.
Regarding your order, we have sent you an email, please check it and reply. Hope we can solve the problem to your satisfaction.
We fell short of our own standards because the customer is disappointed in us, and, for that, we are extremely sorry. We will work together with the customer to resolve the issue as best as we can and as quickly as possible.
If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
I thought for $15 it was a great deal and good quality. All seams good, no strings. Label said made in Turkey-- not China. Colors were as picture depicted. I opted for "Free Shipping." It took about 6 weeks to arrive so be patient. I contacted them and they got back immediately. They may run a little small -- I order a small and it fit perfectly, but I only weigh 106. I would probably order a medium next time, to allow for washing. Labels state % of fabric, but not if fabric has been pre-shrunk. Next time I will probably pony up for shipping cost -- this was a test. They passed. Not Neiman's, but not Neimans prices either, but cute good quality for casual wear. Will try them again.
It has been over 2 months since I placed my order and I never got my items.
Dear heather,
First, I want to offer my sincerest apologies to you for the issue.
As you selected free Flat Rate Shipping and the delivery time of surface mail will be around 10-25 business days after dispatch if there are no delays. But there are some external factors which may cause some delay on delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, inclement weather and delay by corresponding customs' operations and express company.
Regarding your order, we have sent you an email and provided a better solution, please check it and we will solve all the issues for you soon.
Firstly, we should have had this set-up correctly, and secondly, we should have responded in a much more timely fashion. For both lapses, we take full responsibility and want to restate our sincere apologies to the customer.
If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
So I ordered over a month ago and it is still processing. I have not got any response. Wish I saw this site before I ordered anything. Worst waste of money.
Dear Genevieve,
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time approximately 4 business days; however, it can also be affected by the item's stock status. If your order includes popular items experiencing stock availability issues, the order can take between 5-10 business days to process.
Could you please provide the order number to us? Then we will check the order status for you and resolve the problem efficiently.
We cannot apologize enough for any inconveniences this may have caused you... or any of our customers.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
I ordered several shirts from Rosegal.com on 09/14/15. Even though the charges have been processed, I did not receive anything from then company. The phone number listed on their website has been disconnected and I have not had any success with reaching them through email. My invoice number is: ZZ************** and my transaction number is: 1FM*******M*******. I would recommend NOT ordering from this company
Dear J,
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Please kindly note your order was sent out seperately on September 16 and September 24.And the delivery time of surface mail will be around 10-25 business days after dispatch if there are no delays.
Regarding your order, we have sent you an email and apply an extra compensation, please check it and reply. We will solve all the issues to your satisfaction.
Again, I am sorry for the frustration this has caused you and hope that this will set things right. If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
I ordered a dress on 08/24/15 and still haven't received it yet. When I contacted them in after 20 days they said "since I didn't pay extra for tracking it would take another week for me to get my dress". The week came and gone and still no dress! Its been a month and a half, they totally ripped me off!
Dear Ginny,
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
As you selected free Flat Rate Shipping and the delivery time of surface mail will be around 10-25 business days after dispatch if there are no delays.
Please note that the above shipping times are for guidance only.The precise shipping time can also be affected by factors such as:
Remote locations, peak shipping periods, Holidays and Festivals, inclement weather and operational issues impacting the shipping company.
We had sent an e-mail to you and provided a better solution, please check it and reply, hope we can solve this issue efficiently.
We value your patronage and wish to continue serving you in the best way possible.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
I placed my order Aug 27 and have yet to receive anything. The tracking says it was in the US on Sept. 1 then nothing. In order to get in touch with the company you have to log in but it won't let me do that. I just want my dress or my money back.
Dear Corey,
I want to extend my sincere apologies for the problems you have experienced.
As you selected free Flat Rate Shipping and didn't request tracking number during order checkout stage, there will be no tracking number to follow the delivery online.
Although the standard delivery time will be around 10-25 business days after dispatch if there are no delays. But there are some external factors which may cause some delay on delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, inclement weather and delay by corresponding customs' operations and express company.
Regarding your order, we have sent you an email and provided a better solution, please check it and reply. We will solve all the issues to your satisfaction.
All this being said, if the customer isn't happy, we aren't happy. We are always looking for ways to make our communication more effective and if there's anything we can learn from this situation, it will help us avoid this issue going forward.
If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
I too order a pair of pants from this company on August 8th and never rec'd the item nor got my money back! What a scam and they are still aloud to advertise! THEY ARE RIPPING PEOPLE OFF! SHUT THEM DOWN!
Dear Caridad,
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
The standard delivery time will be around 10-25 business days after dispatch if there are no delays.
Please note that the above shipping times are for guidance only. The precise shipping time can also be affected by factors such as:
Remote locations, peak shipping periods, Holidays and Festivals, inclement weather and operational issues impacting the shipping company.
We had sent an e-mail to you already, please check it and reply.We will deal with the issue for you efficiently.
You are a valued customer, and we are committed to providing you with the best service possible.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
On the 3rd of September I ordered two dresses! I am still yet to receive these dresses which I really looked forward to wearing to a special event that I had a week ago! The money was taken out of my account very quickly.
Last week a sent in a trouble ticket on the Rose Gal site and it said to allow for 24 hours for a response and I'm still waiting.
I am extremely disappointed in this site and will never order from it again! I enjoy online shopping and any other site I have ever ordered from has never been this untrustworthy. I will most definitely stick to the sites I know from now on!
I would really like to hear back from them as I still want my DRESSES or ALL MY MONEY BACK!
Dear Laura,
First, I want to offer my sincerest apologies to you for the issue.
The delivery time of surface mail will be around 10-25 business days after dispatch if there are no delays. But there are some external factors which may cause some delay on delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, inclement weather and delay by corresponding customs' operations and express company.
Regarding your order, we have sent you an email and offer a compensation, please check it and we will solve all the issues for you soon.
We cannot apologize enough for any inconveniences this may have caused you... or any of our customers.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
I am still waiting for my order from September 11th. They give all sorts of excuses. The best one is it will take 45 days to ship to you. They don't say what year and that you will "never" receive the merchandise or your money back. If I had read the reviews they never would have gotten my money. Whatever you do, don't order from them. I'm surprised they are still in business with such crooked practices. Cheating people
Dear Paulette,
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
As you selected free Flat Rate Shipping and the delivery time of surface mail will be around 10-25 business days after dispatch if there are no delays. But there are some external factors which may cause some delay on delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, inclement weather and delay by corresponding customs' operations and express company.
Could you please give us the order number? We will then be able to check the package status then resolve the issue for you soon.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
I purchased two items, was given a tracking number through china post and then after two months when the delivery deadline had expired and my items still hadn't arrived, I sent an email asking why the tracking number no longer worked and what type of compensation I could receive for my missing items. I was offered a 50% refund or told that I could have my items reshipped if I paid 50% of what I had paid originally for the items. Very disappointing to say the least.
Dear Tahnee,
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
The delivery time of surface mail will be around 10-25 business days after dispatch if there are no delays. Please note that the above shipping times are for guidance only.
The precise shipping time can also be affected by factors such as: remote locations, peak shipping periods, Holidays and Festivals, inclement weather and operational issues impacting the shipping company.
We had sent an e-mail to you and provided a better solution, please check it and reply.We will resolve the issue for you as soon as possible.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
In ordered a beautiful T-shirt from Rose-gal. Fist they sent me a tracking number that didn't work. When I told them the tracking number didn't work, they just said that it would arrive in 10 to 25 days. I knew that, but I wanted to track the package. They shouldn't even give out a tracking number if it doesn't even work.
The worst thing that happened is that they sent me the wrong order. I waited expectantly for this beautiful t-shirt that I saw on the website. I received a hideous shirt that was an entirely different print and silky fabric, not a t-shirt. It was all scrunched in a tiny bag.
It really didn't take a long time for a product to arrive, but it wasn't what I ordered. I am so disappointed. I could not wear cute clothes for years, and I see the cutest t-shirt ever and was so happy to be able to purchase it... and what do I get!?!?!
Dear Katy,
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
As you selected free Flat Rate Shipping and the delivery time of surface mail will be around 10-25 business days after dispatch if there are no delays. But there are some external factors which may cause some delay on delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, inclement weather and delay by corresponding customs' operations and express company.
We had sent an e-mail to you to solve the problem of your order, please check it and reply.We will deal with the issue efficiently.
We cannot apologize enough for any inconveniences this may have caused you... or any of our customers.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
I placed an order on 9/29 and have received nothing except a super quick charge on my card. I know things take time, but not this much time. My order is still "processing" as well as my Support Center ticket. I am pretty close to disputing the charges and recommending EVERYONE stay away from Rosegal.
Dear Catherine,
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time approximately 4 business days; however, it can also be affected by the item's stock status. If your order includes popular items experiencing stock availability issues, the order can take between 5-10 business days to process.
About the status of your order, we have sent you an email, please check it and we will solve all the issues for you soon.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
I received half of my purchase today (8 day wait in total, pretty great) however the other four idems are still processing? Not okay. I called and emailed. No luck. Tell me something soon rosegal
Dear Nunu,
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time approximately 4 business days; however, it can also be affected by the item's stock status. If your order includes popular items experiencing stock availability issues, the order can take between 5-10 business days to process.
Regarding your order, we have sent you an email, please check it and we will solve all the issues to your satisfaction.
We fell short of our own standards because the customer is disappointed in us, and, for that, we are extremely sorry. We will work together with the customer to resolve the issue as best as we can and as quickly as possible.
If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
Ordered a top and necklace, never came. Wish I read the reviews before I ordered from this awful scam website. So mad, I'll be disputing the charges.
Dear Alexandra,
We regret any inconvenience or frustration that your experience has caused you.
Please kindly note your order was sent out on September 17 and the delivery time of surface mail will be around 10-25 business days after dispatch if there are no delays.
We had sent an e-mail to you and provided a better solution, please check it and reply.We will resolve the issue for you as soon as possible.
Again, I am sorry for the frustration this has caused you and hope that this will set things right.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
Have never recieved items... going on 5 weeks... just get automated responses from ticket submittals... and they have a magic jack phone that they never answer! SCAM
Dear Audra,
First, I want to offer my sincerest apologies to you for the issue.
The standard delivery time will be around 10-25 business days after dispatch if there are no delays.
Please note that the above shipping times are for guidance only.The precise shipping time can also be affected by factors such as:
Remote locations, peak shipping periods, Holidays and Festivals, inclement weather and operational issues impacting the shipping company.
Could you please check your order number then correct it? We will then be able to check the package status then help you solve the problem soon.
All this being said, if the customer isn't happy, we aren't happy. We are always looking for ways to make our communication more effective and if there's anything we can learn from this situation, it will help us avoid this issue going forward.
If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
I have been waiting since August 27th for my order. I just wish I had read the reviews before I ordered.
Dear Shannon,
We regret any inconvenience or frustration that your experience has caused you.
Although the standard delivery time will be around 10-25 business days after dispatch if there are no delays. But there are some external factors which may cause some delay on delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, inclement weather and delay by corresponding customs' operations and express company.
In this case please kindly provide the order number to us.We will check the package status and provide a better compensation for you.
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
I was offered $22 off my "wholesale" order of $1,116 and like a foul I agreed. No one told me there would be more fees to come! After a couple weeks of not receiving my package I realized I should look into what was going on. After getting a tracking number realized it had been sitting in transport for a week not moving because dues were owed which I was never informed about. I asked the lady at DHL what would happen if I hadn't called and she responded "we send it back to the seller or destroy it"! I could have lost my entire investment if I had waited to long to look into the situation. As a busy business owner it is easy to forget about things for awhile and I feel lucky this time that I hadn't waited to long and lost everything! Now I have clothes that I paid more money then listed on the site that they sell to everyone who wants to buy. Some "wholesale" deal! I feel like I've been scammed! Wholesalers don't waste your time! I would also like to add once I received my order all the pants fit slightly short and had a huge area for the crotch which looks super weird on every lady I have seen try them on so far :( Terrible terrible investment. I will NEVER order from these people again and I suggest you do not either!
Dear Morgan，
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Please kindly note regarding the issue of tariff and customs taxes, this is dependent on the specific local customs policies and regulations.
Some countries have very strict and tight regulations regarding import goods while other countries are much more relaxed.
Moreover, as you can appreciate, we have no control over issues such as tariff rates and payments as these are issues regulated by the associated government; these policies can also change from time to time.
In addition, we have tracked the logistics information and found out the package is received.
About more details of your order, we had sent an e-mail to you already, please check it and reply, hope we can solve this issue as soon as possible.
You are a valued customer, and we are committed to providing you with the best service possible.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
I place an order and they sent an email saying that my order was shipped and that the receipt is a picture that somebody took of a package that allegedly was sent to me. The track number was from a Chinese postal service. After about 2 months, no delivery! Try to contact Rosegal's costumer service, it never goes through.
Got my money back by disputing the charges with my credit card.
Definitely I don't recommend buy from them.
Dear Bianca,
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
As you selected free Flat Rate Shipping and the delivery time of surface mail will be around 10-25 business days after dispatch if there are no delays. But there are some external factors which may cause some delay on delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, inclement weather and delay by corresponding customs' operations and express company.
Regarding your order, we have sent you an email and provided a better solution, please check it and we will solve all the issues for you soon.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Diane,
I want to extend my sincere apologies for the problems you have experienced.
The standard delivery time will be around 10-25 business days after dispatch if there are no delays. But there are some external factors which may cause some delay on delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, inclement weather and delay by corresponding customs' operations and express company.
Please kindly note you reflected that you didn't received the order to us then we resend the item for free on October 5.
About the quality issue, we have sent you an email, please check it and reply. We will solve all the issues for you efficiently.
We cannot apologize enough for any inconveniences this may have caused you... or any of our customers.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service