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Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Ordered 2 items on the 13th August it's now the 13th October with nothing delivered, two emails later to be told the order has been lost in the post and that they can only refund me 50% of what I paid. I have contacted my solicitor today regarding this issue as rosegal can not be bothered to help one of their customers.
I ordered two sweatshirts 12 days ago with expedited shipping. Received a confirmation of order email and noticed the payment was deducted from my bank account. Checked my Rosegal account the other day and order is still being processed. Really? It's taking over a week to find the two items, shove them into a box, and ship to me? I gave you my money, now do your part. This site will be shut down if you continue to receive horrendous reviews. I am, along with dozens of other clients, beyond disappointed. I submitted a ticket regarding the status of my order. They returned with, "sorry to hear you want to cancel your order." I just wanted to know when I would be expecting my items. I submitted a reply. And if I do not receive a direct response from Rosegal about the status of my order or soon to be return, then I will file a complaint with the Bureau of Consumer Protection.
Also, notice how the customer service rep from Rosegal is so quick and polite to respond to our reviews... how about you spend that time shipping us our gosh-darn items.
Dear Kay,
I want to extend my sincere apologies for the problems you have experienced.
Please refer http://www.rosegal.com/sweatshirts-hoodies/stylish-hooded-long-sleeve-pocket-209269.html, the item will be ship within 7-15 business days. It's reasonable that your order wasn't sent out yet.
About more information of your order, we have sent you an email and provide solutions, please check it and we will solve all the issues for you soon.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
I recently ordered about $70 worth of Rosegal clothing just to give it a shot. The clothes look nothing like they do online. A large shirt arrived that could have fit my 8 year old. The smell coming from the package was so strong and gross that I am tossing the clothes (in fear that if I donated them, someone would fall ill). They must be trying to poison their customers. I'm not that sensitive, but holy moly... my eyes are still watering 15 minutes after trying on a few shirts. Buyer Beware! I googled China clothing to try to figure out what they doused the clothing in. It is sickening! Save your time and money. They don't allow returns.
Dear Katie,
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
We are extremely sorry to hear you are dissatisfied with the product.
Could you please provide the order number to us? Then we will resolve all the issues for you soon.
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
I submitted my order on 9/17, its 10/13 and I've heard nothing from RoseGal. I've tried multiple times to track my order but am required to log into the site to do so. I've tried and I keep getting an error message stating my log on in is invalid. I tried the 'forgot my password' link and it asks for the verification code ( the ones that sites give you on the log in pages ex:@wtb etc). I enter it just as it shows and it tells me that I'm entering it wrong! I tried this at least 10 times on different computers. I used the 'contact us' link at the bottom of the page and it requires you to log in! Well that's my problem-I cant log in! I tried the US phone number provided on the site and I get a 'Phone Jack' voice message that states the mailbox is full. Nothing that identifies the phone number as belonging to RoseGal! At this point I do feel as if this is a scam and that I'll never get my money or product. At this point I would just like my money back and am considering contacting PayPall and identifying this site as fraud! If I could give them zero stars I would!
Dear R,
First, I want to offer my sincerest apologies to you for the issue.
Please refer http://www.rosegal.com/bohemian-dresses/bohemian-slash-neck-long-sleeves-157535.html.
Normally it will take us 3 business days to prepare the items, however, if the items you order are hot sales and having stock issues, the processing time may be delayed to 7-15 business days, please understand that, the exact processing time is not control by us and it depends on the supplier.
Regarding your order, we have sent you an email, please check it and reply. We will solve all the issues for you soon.
We fell short of our own standards because the customer is disappointed in us, and, for that, we are extremely sorry. We will work together with the customer to resolve the issue as best as we can and as quickly as possible.
If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
I had a full cart and was about to place my order and thought I better double check some reviews since I'd never heard of this place. So thankful to all of you for telling the world your experience. 25 day shipping is completely unacceptable! And for many of you it seems like it's been double that or more and you still haven't gotten your orders. I'll pass on you Rosegal. I'd rather spend double what I would be spending with you and actually get my clothing! Sounds like you've got quite the scam going on.
Dear Concerned,
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Please kindly check http://www.rosegal.com/shipping/ and note the exact shipping time depends on the shipping method you choose.
We cannot apologize enough for any inconveniences this may have caused you... or any of our customers.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
I ordered from RoseGal on August 25 2015. I didn't receive my order UNTIL OCTOBER 13,2015. I wrote them several complaints. They were good about contacting me back. That is the only positive here. Once I received my clothing, I was completely disgusted with the material. It literally looked like halloween costume material. Not only that, it basically looked like a cheap sew job and a cheap knock off from the picture I saw on the site. I ordered a white set (crop top and high waist skirt). The skirt looked nothing like the picture on the site and the sewing was coming undone. NEVER AGAIN.
Dear Lola,
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
We are extremely sorry to hear you are dissatisfied with the product.
As you selected free Flat Rate Shipping and the standard delivery time will be around 10-25 business days after dispatch if there are no delays. But there are some external factors which may cause some delay on delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, inclement weather and delay by corresponding customs' operations and express company.
Could you please let us know the order number? We will resolve the problem to your satisfaction.
You are a valued customer, and we are committed to providing you with the best service possible.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
I ordered my packages a month ago and they never came in. Still waiting and spend almost $200. I'm a teenager who doesn't make much money and was VERY excited for these to come in, none of them ever did.
Dear Morgan,
I want to extend my sincere apologies for the problems you have experienced.
The delivery time of surface mail will be around 10-25 business days after dispatch if there are no delays. Please note that the above shipping times are for guidance only.
The precise shipping time can also be affected by factors such as: remote locations, peak shipping periods, Holidays and Festivals, inclement weather and operational issues impacting the shipping company.
In this case please provide the order number, we will resolve all the issues for you efficiently.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
I order from this company in August. It is now October and the summer clothes I ordered are nowhere to be found and now it is 47 degrees outside. I have contacted the company twice and have no solution. DO NOT GET SCAMMED LIKE I DID! File a complaint at www.econsumer.gov
UPDATE! I let Rosegal know that I filed complaints here and at econsumer.go. They offered me 1/2 of my money back. I replied stating that I did not want half of my money back on an order I NEVER RECEIVED! They responded saying they would give me all of my money back! I am watching my PayPal account and will let you know if that actually happens!
Another update! Full refund issued Oct 17th. Order still never arrived.
Dear Stacey,
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
As you selected free Flat Rate Shipping and the delivery time of surface mail will be around 10-25 business days after dispatch if there are no delays. But there are some external factors which may cause some delay on delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, inclement weather and delay by corresponding customs' operations and express company.
Regarding your order, we have sent you an email and provided a better solution, please check it and we will solve all the issues for you soon.
We value your patronage and wish to continue serving you in the best way possible.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
Very disappointed. Ordered 2 skirts, straight away the money was deducted from my account. And still waiting for the skirts going on 2 months now. This site needs to be shut down. Perhaps people need to go LEGAL. I'm for one doing it..
Dear Michelle,
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Please kindly note the delivery time of surface mail will be around 10-25 business days after dispatch if there are no delays. Please note that the above shipping times are for guidance only.
The precise shipping time can also be affected by factors such as: remote locations, peak shipping periods, Holidays and Festivals, inclement weather and operational issues impacting the shipping company.
We had sent an e-mail to you and apply a compensation, please check it and reply.We will deal with the issue as soon as possible.
We cannot apologize enough for any inconveniences this may have caused you... or any of our customers.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
I was told I would get refunded for my last purchase and never saw anything. I want my money back immediately or I will be reporting Rosegal to the Better Business Bureau. You have 1 week.
Dear Charlotte,
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please kindly note you placed the order on September 1 and the package was sent out on September 2.
Although the standard delivery time will be around 10-25 business days after dispatch if there are no delays. But there are some external factors which may cause some delay on delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, inclement weather and delay by corresponding customs' operations and express company.
Regarding your order, we have sent you an email and provided a better solution, please check it and reply.We will resolve all the issues for you efficiently.
You are a valued customer, and we are committed to providing you with the best service possible.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
I purchased two hooded sweatshirts for myself and a friend. The money had already been taken from my account, and I received an email saying thank you for your order. Fast forward to 2 weeks later, and I had yet to receive an email regarding my tracking info, so I opened a trouble ticket. I asked for an update regarding my order, and I was told that it would be "three weeks before the order was prepared well". The estimated date of the ordered being ready is October 22nd. So I requested a refund for the expedited shipping I paid for, and they told me no since they are still shipping it expedited, just three weeks after it should've arrived. I then asked, why was I not informed about the items being on back order prior to my contacting them one week after I originally placed my order, and how this is very poor customer service, but the representative, Melissa, did not respond. They asked if I want to change my order, but after reading everyone's reviews and seeing the quality of their products, I WILL BE REQUESTING A FULL REFUND! Also, I was charged an international fee that I was not informed of prior to my purchase, nor after. I learned this when I received my statement.
Dear julia,
First, I want to offer my sincerest apologies to you for the issue.
After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time approximately 4 business days; however, it can also be affected by the item's stock status. If your order includes popular items experiencing stock availability issues, the order can take between 5-10 business days to process.
Could you please provide the order number to us? We will cancel the order and process the refund for you. In addition, we will apply for axtra compensation to you.
We fell short of our own standards because the customer is disappointed in us, and, for that, we are extremely sorry. We will work together with the customer to resolve the issue as best as we can and as quickly as possible.
If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
I recently order some items. After reading the reviews I took a chance. First off for all the complainers out there, you should no better to order a larger size. It is a well known fact the better quality the clothing the smaller the size. I normally take a s/m and I ordered a large. Secondly, what do you expect with these prices, you should know, you get what you pay for, these items are easily 3 times the price in the malls. I ordered only $75 worth and if they last more than a season well that would be a bonus. If they smell, then sanitize in your wash. Obviously its overseas with the prices, so do your research and order American made clothing and pay the price... I fully expect to wait for these items, and if you can't afford a $75 loss then don't order, I can easily donate these items and write them off on my taxed... STOP COMPLAINING PEOPLE!
I have been trying for 4 months now to get my money back. I tried to do it through PayPal, but they can't do anything. This company F'ing SUCKS. DO NOT ORDER ANYTHING FROM THEM. They smelled like formaldehyde and were absolutely crappy material. THIS COMPANY IS A SCAM.
Dear Sara,
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We are extremely sorry to hear you are dissatisfied with the product.
Regarding your order, we have sent you an email and provided a better solution, please check it and reply. We will solve all the issues for you soon.
Again, I am sorry for the frustration this has caused you and hope that this will set things right.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
I was absolutely flabbergasted to discover a website in Rosegal which had clothes and accessories which looked exactly like authentic designer products, especially the handbags which I have a particular penchant for! I bought my second one today the prices are outrageously affordable for what the products look like and feel like and I will only buy my handbags here in future!
Ordered more than 150$ of clothes and jewellery.
90% of that was absolutely not like in pictures or not respected the normal standard of size (I ordered M as I always do and it fits like an extra small!)
I asked for refund and after few days they finally answered that they could send some different size for me (not only some of the size were wrong but the biggest problem was that they weren't looking as they were in pictures!)
I'm an usual customer of online shops and this one is absolutely the worst! Too slow to answer at any questions, veeeery long timing to ship and to receive the package back (still waiting for a refund)
I ordered the 1st of august 2015, the package arrived a month and half after, I manage to finally get all the informations that I needed to send back the clothes in 2 weeks, and still we are the 12th of October and APPARENTLY they didn't get the package?!?!...
Very unhappy and absolutely not good costumer service!
Also the quality of the products is totally not satisfying.
DO NOT SHOP ON THIS WEBSITE
Dear GIADA,
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We offer the detailed measurement chart for each item, maybe you chose your regular size and the size you chose was not fit，for your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
About more details of the order we have sent an email to you, please check it and reply. We will resolve the issue for you as soon as possible.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
Do not use this website i order my goods back in August still waiting and they do not respond. After several emails they say sorry but 13 October we can give you a refund. I just wanted to know where my order was. Its China for gods sake we ship stuff in and out of China daily. Is a complete rort and not worth the angst given how long it takes and still waiting...
Dear Amanda,
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
As you selected free Flat Rate Shipping and the delivery time of surface mail will be around 10-25 business days after dispatch if there are no delays. But there are some external factors which may cause some delay on delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, inclement weather and delay by corresponding customs' operations and express company.
Could you please provide the order number to us? We will check the package status and provide a extra compensation for you.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
If only I had read these reviews first! I have never seen so many bad reviews in my life and for the same issue it seems like. I ordered my stuff over a month ago and it has yet to ship. From the previous reviews, ill be lucky if I even get my merchandise. Rosegal should be put out of business. No sense in waiting this long for a product. I will happily take my business elsewhere where I can actually get a product in a timely manner.
Dear Bre,
We regret any inconvenience or frustration that your experience has caused you.
After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time approximately 4 business days; however, it can also be affected by the item's stock status. If your order includes popular items experiencing stock availability issues, the order can take between 5-10 business days to process.
Regarding your order, we have sent you an email, please check it and reply.We will solve all the issues for you as soon as possible.
We value your patronage and wish to continue serving you in the best way possible.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
I order it for my Birthday on Aug 18 2015. Oct 11 2015. TODAY I received what I order at RoseGal.com it was a Tank Top it looked so cute on the model and I compared my body with hers because it said one size so I order it. It cost me 8.59 total but when I received the package it said the cost was 4.95 what? Being in shock already my son opened it for me and what he shows me is shocking even more The Tank Top was so small it fit my 4 year old son, and I couldn't even fit my head Through.The cloth is very bad quality it looks like I can get it From the 99¢ store. Never buying online ever again, bad experience for my first time buying online.
Dear Erica,
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
Although the delivery time of surface mail will be around 10-25 business days after dispatch if there are no delays. But there are some external factors which may cause some delay on delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, inclement weather and delay by corresponding customs' operations and express company.
We offer the detailed measurement chart for each item, maybe you chose your regular size and the size you chose was not fit，for your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
Could you please provide the order number? Then we could be able to resolve the problem to your satisfaction.
Again, I am sorry for the frustration this has caused you and hope that this will set things right.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
The tankini swimsuit I ordered took two months to get here and when it finally did it looked nothing like the picture and the waist size for an XL was 26"! I guess in China that's extra large...
Dear Pam,
First, I want to offer my sincerest apologies to you for the issue.
We offer the detailed measurement chart for each item, maybe you chose your regular size and the size you chose was not fit，for your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
The standard delivery time will be around 10-25 business days after dispatch if there are no delays.
Please note that the above shipping times are for guidance only.The precise shipping time can also be affected by factors such as:
Remote locations, peak shipping periods, Holidays and Festivals, inclement weather and operational issues impacting the shipping company.
In this case please give us the order number, we will then be able to resolve the issue for you soon.
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
I order something a couple of days ago and normally a website tells you when your estimated time of delivery is and it did not. I should have read the reviews. I'm terrified I won't get any of my items and lost my money.
Dear Caitlyn,
I want to extend my sincere apologies for the problems you have experienced.
After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time approximately 4 business days; however, it can also be affected by the item's stock status. If your order includes popular items experiencing stock availability issues, the order can take between 5-10 business days to process.
We had sent an e-mail to you about your order, please check it and reply, hope we can solve this issue to your satisfaction.
All this being said, if the customer isn't happy, we aren't happy. We are always looking for ways to make our communication more effective and if there's anything we can learn from this situation, it will help us avoid this issue going forward.
If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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Dear Laura,
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
We are extremely sorry that you didn't received the package. Please kindly note we have process full refund to you.
About more details of the refund, we have sent you an email, please check it and we will solve all the issues for you soon.
Once again, I want to restate our apology to the customer for their experience. We are responsible for this and we will work hard to resolve this issue for them and to prevent it from occuring again in the future.
If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service