On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I ordered my clothing 25 days ago and paid extra for 5-7 day shipping. I am still waiting for my Items. I contacted the company and was told that 1 of my items is out of stock. I was offered to spend more money to buy something else that I may never see... I have not recieved or been given a tracking # for the other 2 items. DO NOT ORDER FROM THIS COMPANY!
1 Wish I would have read these reviews before I ordered Actually got my order rather quickly however nothing looked like the pictures online AT ALL! And the materiel was the crappiest, cheapest, worst feeling crap i have ever felt. Also I ordered a size small and what I got appeared to be about a XXS. Trying to get a refund but takes days to get a response from them on what I need to do to get my money back. I am not paying for this crap! DO NOT ORDER FROM ROSEGAL! Scam out of China!
Dear Beth M.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are very pleased to report that we have spoken with this customer and offered an apology and consideration for his inconvenience. The manufacturer actually had a listing/description error.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
Thank you again for bringing these matters to our attention.
Kind regards,
Rosegal Customer Service
I placed my order on 9-9-15... on my ordered page it shows shipped n has shown shipped for over a month... I don't understand why it is taking so long... I really want what I paid for I just wished there was an expedited shipping that I could have paid for!
Dear Ruth A.
Thank you for your important feedback and for letting us about your experience with us.
We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Please be assured that we will contact you for the solution through email and please check it.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Kind regards,
Rosegal Customer Service
IAM still waiting on my clothing I purchased beginning of September. Spending money I worked hard for to get nothing is a slap in the face. My whole order not delivered to my work site & track number is wrong. Devestated as I need them for important things. I have sent email & receive nothing.
So dishearten
Davina Puohotaua
Dear Davina，
First, I want to offer my sincerest apologies to you for the issue.
Please kindly note your order was sent out on September 25. The standard delivery time will be around 10-25 business days after dispatch if there are no delays. But there are some external factors which may cause some delay on delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, inclement weather and delay by corresponding customs' operations and express company.
Regarding your order, we have sent you an email, please check it and we will solve all the issues for you soon.
We cannot apologize enough for any inconveniences this may have caused you... or any of our customers.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
I placed an order in August now October 15th and nothing has arrived,. No one is ever available for live chat and I have sent e mail through the site with questions, never got a reply. My account was debited so they have the money. I'm glad I didn't place a big order. Its bad business and far too long to wait for a product with no way of contacting these people. I will not order again.
Dear Nicola,
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
As you selected free Flat Rate Shipping and the delivery time of surface mail will be around 10-25 business days after dispatch if there are no delays. But there are some external factors which may cause some delay on delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, inclement weather and delay by corresponding customs' operations and express company.
We had sent an e-mail to you and provided a better solution, please check it and reply.We will resolve the issue to your satisfaction.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
Ordered a top paid extra extra for monogram received it with completely different letters offered a 20% refund. Also waited two months to receive it!
Dear Janella,
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are extremely sorry to hear you are dissatisfied with the product.
We are willing to resolve the issue for you, could you please provide your order number?
Again, I am sorry for the frustration this has caused you and hope that this will set things right. If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
Why does it take so long for order. I have not received my order. It has been going on 3 months. I use the tracking number and it never moves. I will never do business with them again.
Dear cristi,
We regret any inconvenience or frustration that your experience has caused you.
The standard delivery time will be around 10-25 business days after dispatch if there are no delays. Please note that the above shipping times are for guidance only.
The precise shipping time can also be affected by factors such as: remote locations, peak shipping periods, Holidays and Festivals, inclement weather and operational issues impacting the shipping company.
Regarding your order, we have sent you an email and offer a compensation, please check it and we will solve all the issues for you soon.
All this being said, if the customer isn't happy, we aren't happy. We are always looking for ways to make our communication more effective and if there's anything we can learn from this situation, it will help us avoid this issue going forward.
If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
Horrible customer service ever, their clothes is ugly, small sizes and bad quality, don't ever buy anything from them, you will be very disappointed, I wish someone would have said something to me before... worst clothe ever.
Dear Fanny,
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We are extremely sorry to hear you are dissatisfied with the product.
We had sent an e-mail to you already, please check it and reply.We will resolve all the issues for you efficiently.
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
Really pissed off by Rosé gal, very irresponsible people, the worst online shopping experience, bought a round neck top, shipped on 8th August, yet waiting to arrive, customer service, doesn't respond when it's time to refund, what a customer service, ripping people off with their scam of cheap clothing, highly recommended, please do not buy from this site. No Stars. I'm still waiting for my stuff 11/25/2015 as I update my review, please stop liking anything from their post on FB so they know that they are big scammers and people know it.
Ordered a cute lace dress... it's blouse length, cannot be comfortable worn without leggings dies not resemble the shown pictures other than color. Lace is fraying and there are loose threads all over it. It's terrible quality. It took 2 months to arrive, and customer service would not respond to inquiries until I filed complaints with PayPal.
Dear Julie,
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
We are extremely sorry to hear you are dissatisfied with the product.
Could you please give us your order number? We will solve the issue to your satisfaction.
Once again, I want to restate our apology to the customer for their experience. We are responsible for this and we will work hard to resolve this issue for them and to prevent it from occuring again in the future.
If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
Yes, I want my money back. This stuff is complete junk and a big ripoff. I agree with everyone else's comments. DO NOT BUY FROM ROSEGAL. A complete joke and false advertisement. Photos look nothing like what you get. And sizes way to small and sheer you can see though it. JUNK
I give it NO Stars!
Dear Ilene,
I want to extend my sincere apologies for the problems you have experienced.
Regarding the quality issue of your order, we have sent you an email, please check it and we will solve all the issues for you soon.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
Stay away. Your items will come with rushed unsophisticated sewing, loose threads everywhere and very unfinished looking, be 3 sizes to small with no maker or care tag, of the poorest material and not a match for online photos, bunched up in a small envelope like they don't care about their product and very, very late. Rosegal.com does not compare on this planet to the quality you will receive from Zulilly (for the wait and price). Their tracking link never worked (a Chinese site) and the Rosegal.com support center functions did not work properly. I spent a half an hour trying to log tickets for an update on my order and the 'prove your human code' was never accepted. I finally chose the option of issuing a complaint and finally got it to work. Follow up was within 24 hours but they asked me to check with the post office before any further resolution could be taken. Address on file was correct. That's about it. Buyer beware.
Dear Shannon,
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
We sincerely apologize about that you are dissatisfied with the product.
About the issue, we had sent an e-mail to you and provided a better solution, please check it and reply.We will deal with the issue efficiently.
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
I recently ordered online and the order was taken through PayPal in name of Ivan. I requested a ticket stating this was incorrect. I haven't been able to get in contact with rosegal and the contact # listed isn't working, the mailbox is full. It's been 4 days now. It also asked me for my cc # and photo ID information. I want to cancel and get my money refunded right away!
Dear KAYLA,
First, I want to offer my sincerest apologies to you for the issue.
As it’s the first and large order on our website, according to our company policy, and in order to protect the benefits of both seller and buyer, we'd like to confirm the payment information first.
Don't worry about it, we just want to make sure that this transaction was indeed made by the card holder, and we won't use it for any other purpose.
In this case please kindly provide the order to us. Then we could be able to cancel your order and process the refund for you.
We fell short of our own standards because the customer is disappointed in us, and, for that, we are extremely sorry. We will work together with the customer to resolve the issue as best as we can and as quickly as possible.
If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
Took 2 months to get the stuff, phone number is disconnected, tracking numbers don't work and they don't answer emails. Buyer beware
Dear Christy，
First, I want to offer my sincerest apologies to you for the issue.
The delivery time of surface mail will be around 10-25 business days after dispatch if there are no delays. But there are some external factors which may cause some delay on delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, inclement weather and delay by corresponding customs' operations and express company.
Regarding your order, we have sent you an email and provided a better solution, please check it and we will solve all the issues for you soon.
We cannot apologize enough for any inconveniences this may have caused you... or any of our customers.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
They are a rip off! I ordered 3 dresses and a blouse. Took 7 weeks and only got 3 items which were a total joke. It was so cheap looking. PLEASE make my error of buying from this company inform you NOT to buy anything from this place.
I threw it all in the trash- not even worth donating
Dear sherry,
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We are extremely sorry to hear you are dissatisfied with the product.
Could you please provide the order number to us? Then we will resolve the problem for you as soon as possible.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
I purchased a blouse back in August, over 2 MONTHS ago, filed a complaint that I hadn't received after 7 weeks and Rosegal replied saying I didn't pay extra for tracking so to check with my post office! They begged me to wait 10 more days which I waited 20 and still nothing! I ordered thru PayPal so I sent in a claim which Rosegal didn't reply to. RIP OFFS
Dear Sylvia,
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
As you selected free Flat Rate Shipping and the standard delivery time will be around 10-25 business days after dispatch if there are no delays. But there are some external factors which may cause some delay on delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, inclement weather and delay by corresponding customs' operations and express company.
In this case please give us your order number.We will then be able to check the package status and deal with the issue efficiently.
Again, I am sorry for the frustration this has caused you and hope that this will set things right. If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
This website is horrible in all aspects. I got my package 2 FULL months after i ordered, after receiving "shipping confirmation" just hours after ordering. I sent two complaint "tickets" and was told that I had "probably put the wrong delivery address" and that since I didn't pay for an upgraded shipping there was really no way of telling where my package could be. When the package did come, I was extremely dissatisfied with the quality and size of both items I ordered. I would return them, but I honestly don't think I would be reimbursed so it doesn't even seem worth it. Don't be fooled by their low prices, this company sucks.
Dear Mollie,
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are extremely sorry to hear you are dissatisfied with the product.
Please kindly note the delivery time of surface mail will be around 10-25 business days after dispatch if there are no delays. But there are some external factors which may cause some delay on delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, inclement weather and delay by corresponding customs' operations and express company.
We had sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
Im going to just say this, i placed two orders, shipped in three seperate parcels, i got partially reimbursed for said orders after complaint, saying that if i received, no further payment was needed. After two months, not one of the three shipments have been received. Unless you opt for a tracking number from their door to yours, i would not order from their sites.
Dear stacy,
We regret any inconvenience or frustration that your experience has caused you.
The delivery time of surface mail will be around 10-25 business days after dispatch if there are no delays. Please note that the above shipping times are for guidance only.
The precise shipping time can also be affected by factors such as: remote locations, peak shipping periods, Holidays and Festivals, inclement weather and operational issues impacting the shipping company.
Regarding your order, we have sent you an email and offer a compensation, please check it and reply.We will solve all the issues to your satisfaction.
All this being said, if the customer isn't happy, we aren't happy. We are always looking for ways to make our communication more effective and if there's anything we can learn from this situation, it will help us avoid this issue going forward.
If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
I'm so mad right now!
Unfortunately I didn't check reviews before, and I bought a bathing suit for my vacations, I ordered this item on sep-6 and I haven't receive nothing I email them to complaint about it! And what happens it's beyond acceptable they hacked my email account! How do I know? They send me an email when they shipped it and I have it all this time, then after I emailed my complaint they send me another one telling me to check my post office, but I can't do that because the tracking number they gave me is for a Chinese post office and the last update was on step-15 saying that just left China to USA! So today I check againg and all the email that I got from them were not in my email! I was like how could tha be then I have the ti Kent number saved so I check againg and it said that number didn't exist! So I go to my email address and I see my recent activity and it shows that somebody log into my account from California on oct11 the day I complaint and then againg on oct12 then just 2 hours ago! I can't not believe that they hack my personal email Acct for $14dlls this is terrible! They delete my trash bin every single msj I got from them!
Dear Roxy,
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
As you selected free Flat Rate Shipping and the standard delivery time will be around 10-25 business days after dispatch if there are no delays. But there are some external factors which may cause some delay on delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, inclement weather and delay by corresponding customs' operations and express company.
We had sent an e-mail to you and provide a better solution, please check it and reply, hope we can solve this issue for you efficiently.
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
Rosegal is just the best.
I have been shopping with them for a long time now and I haven't experienced any problem.
The customer service is just amazing. You get the attention you deserve and the shipping is estimated and delivered just as it is on the website.
I recommend the site for shopping.
It's great.
This is my honest review.
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear r s.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Due to delays in the delivery date supplier, we can not schedule delivery and we are always changing the stock due to the large amount orders, please be assured that we will be a full refund if there is no items you want.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products. Hope we can resolve the problem soon.
We will be more than happy to contact the customer directly to reach an amicable and acceptable solution. We will learn from this experience and ensure that steps are taken to prevent it from happening again.
Kind regards,
Rosegal Customer Service