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Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
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I expected much worse when I tested this site out, but I got a dress for 12$ and no shipping, and for what it was and what I expected, I am still very happy with that dress. I got lots of compliments on it, and it is no less than dollar store quality. I also knew sizes would run small, as I learned when I bought two more sweater dresses. That was okay tho. And I love my slippers. But I order this all back in august, the remainder of my order has a fake tracking number and I'll probably never get the rest of my dresses.
Read a lot of the reviews. Wish I had done that before I ordered anything from you. It is a scam and you know it. Items too small. Received a large in one item. Ordered a medium, still didn't fit. You need to be reported to The Better Business Bureal. I plan to do that. Can't get a hold of you. Not going to bother sending back. Will give to someone who really needs clothes.
After I wrote this review I called Pay Pal. I paid through PayPal. I wanted them to check on an order that was placed to Ivan. It seems that Ivan and Rosegal are one in the same. I reported it to them and put in a complaint dispute on each item I have ordered. I probably won't get my $96.42 back but I hope someone catches these guys and puts them out of business and in jail. I really needed the clothes. Especially the jackets.
Dear nancy,
First, I want to offer my sincerest apologies to you for the issue.
We offer the detailed measurement chart for each item, maybe you chose your regular size and the size you chose was not fit，for your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
Could you please provide us the order number? Then we will be able to deal with the issue and provide a better solution for you.
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
First off, I'll preface by saying that I ordered a sweatshirt from Rosegal, and I haven't received it. I really don't ever expect to.
More importantly- the comments below that give this scam 5 stars are obviously either those that work for Rosegal or are affiliated with Rosegal. One commenter says the "clothes and accessories look exactly like authentic designer products." Most who actually received their items noted the clothes were $#*! with bad sewing, and the sizing was off. You can actually look at photos of the clothes customers received in the "Photos" section on this page. So commenter below, Do you also get your "designer" bags from the trunk of a Honda in an alley somewhere? SHUT THEM DOWN.
Dear Kristina,
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
After we receive your order, normally it will take us 3 business days to prepare the items, however, if the items you order are hot sales and having stock issues, the processing time may be delayed to 7-15 business days, please understand that, the exact processing time is not control by us and it depends on the supplier.
We have checked your ticket and found you wan to cancel the order. Now we have cancelled it and refunded the payment for you.
About more information, we had sent an e-mail to you already, please check it and reply, hope we can solve this issue soon
We cannot apologize enough for any inconveniences this may have caused you... or any of our customers.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
I would not order from this company ever again. They have my money and I do not have my product. I ordered a dress back in August andI still have not received it. I have sent three complaints and I just get a automated email message back. I have tried to call them many time, I just get a message saying they are not available and mail box full, so you can not leave a message. Live chat is never available either. I think this company is a scam.
Kathy
Dear kathy,
We regret any inconvenience or frustration that your experience has caused you.
As you selected free Flat Rate Shipping and the delivery time of surface mail will be around 10-25 business days after dispatch if there are no delays. But there are some external factors which may cause some delay on delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, inclement weather and delay by corresponding customs' operations and express company.
Regarding your order, we have sent you an email and provided a better solution, please check it and we will solve all the issues for you soon.
Firstly, we should have had this set-up correctly, and secondly, we should have responded in a much more timely fashion. For both lapses, we take full responsibility and want to restate our sincere apologies to the customer.
If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
I ordered a cardigan on October 12 and received a tracking number. Needless to say after reading the reviews (which I wish I would have done previously) I am not the least bit surprised to find that the tracking number give is not valid. I have a feeling I have been ripped off like MANY others! Lesson well learned!
I ordered a shirt from rosegal about two weeks ago now... I just tracked my order and it is still in Honolulu?! This is absolutely ridiculous, and it's a shame because I was looking at their website earlier this morning and found a lot of cute items that I would have purchased. I don't recommend ordering any articles of clothing from them ever! By far the worst website I have gone through to order clothing!
Dear Katie,
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Please kindly note your order was sent out on October 12 and the The delivery time of Standard Shipping will be around 6-10 business days after dispatch if there are no delays.
We had sent an e-mail to you already, please check it and reply, hope we can solve this issue soon
Again, I am sorry for the frustration this has caused you and hope that this will set things right.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
This company is absolutely the worst on-line company I have ever dealt with. The clothing quality is horrible, the return policy is unfair, and I never received part of my order. You cannot get in touch with anyone there and the website is always down. DO NOT order from this company!
Dear Lorie,
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
We are extremely sorry to hear you are dissatisfied with the product.
Could you please provide the order number? We will resolve the problem to your satisfaction.
You are a valued customer, and we are committed to providing you with the best service possible.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
... DO NOT purchase anything from the website Rosegal.com, they are thieves! They charged my credit card $71.41 for an order that only cost $34.63. To hide their thievery they literally never sent me a confirmation email receipt and when I contacted them and insisted that they give me a receipt all they kept saying was "we see that your order was delivered, did you not receive it?" They kept trying to ignore and avoid my request for a receipt. I did not let up, I insisted and finally they sent me a receipt YESTERDAY after charging my card on September 28th! The receipt they sent me was for a total of $34.63! I have contacted them again and demanded a refund and am still to receive a reply. I should have googled reviews on Rosegal first because I am just one of thousands that they have scammed. Obviously Facebook doesn't care what advertisements are on their site because Rosegal is all over it. After doing further research I found out that most of the other retail companies FB seems to endorse are not only scams but they are connected to Rosegal, basically bull$#*! companies owned by one in China. It's all a scam! My best advice is to Google the company's reviews before you place your order, you will be surprised how many of these retail companies endorsed on FB are not reputable. Here are a few: sammydress, Rosewholesale, Rosegal...!
Dear Barbara,
I want to extend my sincere apologies for the problems you have experienced.
We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
Could you please provide the order number? We will check the payment for you and resolve the issue as soon as possible.
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
Sadly I like thier clothes but i will not be ordering again. Their shipping times say up to 45 days if you read the small print and after 50 days one of my items in the order have still not been shipped. A total waste of time and I ahev escalated a claim through paypal. RUBBISH ewrvice dont bother! They spend all their money on advertising to scam us all!
Dear Debbie O.
Thank you very much for your attention, we are honored to get your reviews.
First, I want to offer my sincerest apologies to you for the issue. Because it is international surface mail and there are some external factors which may cause some delay on delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, inclement weather and delay by corresponding customs' operations and express company. Most orders sent with this service provider can arrive between 10 and 25 working days.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable. We are more than willing and glad to assist the cutomer and we are going to contact him or her, hope we can rosolve the problem together soon!
So please leave the order here and we will try our best to solve your problem.
Kind regards,
Rosegal Customer Service
I ordered two shirts and I accidentally some how ordered two of the same shirt. I immediately wrote them so it wasn't charged and deleted. The owner automatically said it was shipped out and no refund but the two same shirts ordered took over 3 months to get to me and the other shirt was not what I ordered. I disputed this in PayPal and the owner did not adhere to my requests. Because the shirts were cheap I let it drop but I am never and I mean NEVER shopping there again. Both shirts were cheap and I can't even wear one of them at all because you can see through the material which wasn't what it was supposed to look like. Save your money and time. False advertising and a scam!
Dear Brittany W.
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
However, firstly we didn't receive your email of change, secondly, we have contacted you many time times for the reduplicate orders and i'm sorry that we didn't get any reply so we have to ship them out.
We allow the return if there are some problems. http://www.rosegal.com/warranty-return/
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Kind regards,
Rosegal Customer Service
I fell for their scam. Never received my goods, but they charged me. You cannot reach them by phone, its a scam customer service number. You can not reach them through their website.
Dear Renee C.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Your order is on the way, as it’s flat rate shipping with unregistered mail you chose before, the shipping time is slower than other shipping method, please kindly wait for it patiently.
We are waiting for your reply to solve this issue together.
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Kind regards
Rosegal Customer Service
Ordered item September 3, yet to receive. Not happy with company at all. 1 Star was too much in my opinion. I don't like to give bad reviews, but wanted to save the hassle for someone else.
Dear Dorrie H.
Thank you very much for your attention, we are honored to get your reviews.
First, I want to offer my sincerest apologies to you for the issue. Because it is international surface mail and there are some external factors which may cause some delay on delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, inclement weather and delay by corresponding customs' operations and express company. Most orders sent with this service provider can arrive between 10 and 25 working days.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable. We are more than willing and glad to assist the cutomer and we are going to contact him or her, hope we can rosolve the problem together soon!
So please leave the order here and we will try our best to solve your problem.
Kind regards,
Rosegal Customer Service
I cancelled an order 5 minutes after placing it. Of course they shipped it anyway. When I asked why they gave the ridiculous response that they were on holiday and were unable to cancel the order? They were able to ship and charge my credit card while on vacation but not check email. Makes sense. They offered a $5 credit and asked me to keep the order. Ripoff! Do not order! Be careful because they also do business under various names. They also steal pictures from a site called modern girl boutique and amazon
Dear Kelly s.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
Would you mind sending us your valid order number or email address? If we made a mistake, we would like to assist you so much therefore contact information is very important for both of us.
Thank you very much for your kind support in our work in advance!
Kind regards,
Rosegal Customer Service
I wrote a review yesterday about my experience. I forgot to mention that if you don't start an account with them you can't contact customer service. I did not receive any kind of communication from them yet. I have checked my Spam box and there is nothing there. With the last review I provided my Receipt number. Apparently that was the wrong number. All I have is the receipt from the Paypal payment & an invoice number. Please Rosegal rep person, email me directly at *******@gmail.com
Dear Stephanie D.
Thank you for taking your time to write your review. We really appreciate the feedback.
Would you mind providing us your valid order number? Please kindly check your Spam or Junk emails for the order number related to Rosewholesale.com.
Thank you for your feedback again!
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Have a nice day!
Kind regards,
Rosegal Customer Service
I ordered 3 items on Sept 4 and still haven't received anything! This is the worst company to buy from! Spend a little extra on the items and I am sure you will get much better service from someone who actually cares!
Dear Deanna P.
We want to start by thanking you for notifying us about the issue.
We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We note that you did not request a tracking No. During the order checkout stage, therefore we are unable to track the progress/location of the order for you.
Because it is an unregistered parcel, it may be slower than other shipping methods.
We will send you an email about the details, please kindly check in time, hope we can resolve together.
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Kind regards,
Rosegal Customer Service
I am hearing everything runs small, I ordered an XL Sweatshirt, is it going to be XL in American sizes?
Dear Diana B.
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
We also sent you an email before, please check again. Hope we can resolve the problem soon.
Please be assured that your parcel has been shipped out and you could contact us for more details http://support.rosegal.com/
Thank you again for bringing these matters to our attention.
Kind regards,
Rosegal Customer Service
U have terrible reveiws i wish i would have read them before i ordered i want to cancel my order tracy rogers e mail is *******@gmail.com
Dear tracy r.
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
Please note that your order has been shipped out and here is our Suppot Center http://support.rosegal.com/ you could contact us for more information.
In addition, please be assured that we allow return the items to us if there are some problem. Here is our warranty and return policy: http://www.rosegal.com/warranty-return/
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Kind regards,
Rosegal Customer Service
The service with Rosegal is not good at all. I believe they are a china company so you can only contact them by submitting a claim, and they wont get back to you for a day or two. Then they told me it was going to take 2-7 days to process my order, then 2-7 days to package the order then 2-7 days to ship the order. I cant believe it would take this long, unless they truly are from out of country. They then told me on the day the product was supposed to ship that the two items I ordered were on backorder, and with idea on when the product would be back in stock. I will never order from them again. Terrible customer service! I would not recommend ordering from them!
Dear Jacob R.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Due to delays in the delivery date supplier, we can not schedule delivery and we are always changing the stock due to the large amount orders, please be assured that we will be a full refund if there is no items you want.
In addition, we have refunded to you and please check it.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products. Hope we can resolve the problem soon.
We will be more than happy to contact the customer directly to reach an amicable and acceptable solution. We will learn from this experience and ensure that steps are taken to prevent it from happening again.
Kind regards,
Rosegal Customer Service
Not professional at all, checked order from over a week ago, and can not find out anything.
Dear Elaine B.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
First, I want to offer my sincerest apologies to you for the issue.
Please note that we have taken the items back from the shipping company due to your request of changing color and it needs 3-5 business days. Now, we are witting for your future reqest. Please reply us.
We value your patronage and wish to continue serving you in the best way possible.
Kind regards,
Rosegal Customer Service
Poorest quality clothing you will ever see. You can't even call them clothes! Makes walmart clothing look like high end. They argued with me during refund process, asking me to take pictures of the items. I refused. Finally sent me the return address to ship back to. Found out shipping was going to cost $45! Half the price I paid to buy the clothes! They offer 10% refund if you don't ship the clothes back. That's 8 bucks! So I got scammed, clothes are useless and unwearable. Stay away from this site! The pictures of the clothing they post on their website are misleading!
Dear Josey s.
Thank you, we always welcome feedback from our valued customers.
We would like to extend our sincerest apologies to the customer. We want every customer to be happy and clearly this is not the case here.
We fell short of our own standards because the customer is disappointed in us, and, for that, we are extremely sorry. We will work together with the customer to resolve the issue as best as we can and as quickly as possible.
Please leave your order No. Here so that we could contact you and offer you batter solution.
We will be more than happy to contact the customer directly to reach an amicable and acceptable solution. We will learn from this experience and ensure that steps are taken to prevent it from happening again.
Kind regards,
Rosegal Customer Service
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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Dear Lilly,
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please kindly note the item YC0354801 of your orderr was sent out on September 29 via free Flat Rate Shipping without tracking number, there will be no tracking number to follow the delivery online.
The standard delivery time will be around 10-25 business days after dispatch if there are no delays.
About the items you are not satisfied, we have sent an e-mail to you already, please check it and reply. We will resolve all the issues to your satisfaction.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service