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Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Just updating everyone, I posted a review yesterday about not receiving my product I ordered. Do not let these scam artists rob us of our hard earned money! To whoever used a debit/credit card for their purchase contact your bank, file a dispute and they will refund your money. I advise everyone to read the reviews before making a purchase. Do not order from rosegal.com!
Everything I ordered was very cheaply made. I kept two items out of 9 and I never got my money back. Horrible company.
Dear Brianna,
We are extremely sorry to hear you are dissatisfied with the product.
About more information of the order, we had sent an e-mail and provide a better solution for you, please check it and reply, hope we can solve this issue soon.
We cannot apologize enough for any inconveniences this may have caused you... or any of our customers.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
It is now 3 and a half months since I ordered a purse through rosegal! I have complained and complained with no response! PLEASE either send product or put money back in my account! Otherwise you are stealing! What don't they understand about that! I'm sick and tired of this! I hate thieves!
Dear laura,
First, I want to offer my sincerest apologies to you for the issue.
The delivery time of surface mail will be around 10-25 business days after dispatch if there are no delays. But there are some external factors which may cause some delay.
We had sent an e-mail to you already, please check it and reply, hope we can solve this issue soon
Again, I am sorry for the frustration this has caused you and hope that this will set things right.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
I ordered 2 items the beginning of Aug an have not received any thing except an email saying it was sent out a week after I ordered. Such crap...
Dear Ronda,
I want to start by apologizing unreservedly to you for what has happened.
The delivery time of surface mail will be around 10-25 business days after dispatch if there are no delays. The precise shipping time can also be affected by many factors.
We are willing to resolve the problem for you. Could you please provide the order number?
We sincerely apologize for the additional inconvenience. If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
So I just ordered from Rosegal on October 4th, and then after I placed my order I read all of these horrific reviews. All of the reviews stated that people didn't receive their order, but the people that did receive their order were dissatisfied because it either 1. Was WAY to small 2. Was horrible quality / had holes in it 3. It took 3 months or so to get there or 4. It smelled horrible like chemicals. So i was really extremely worried that my order wouldn't fit, would stink, fall apart, or possibly even never show up. But my order came in 12 days, fits perfectly, doesn't stink, and looks just like the picture. I bought a pair of shoes though, i don't know if this makes a difference, but they were these http://www.rosegal.com/boots/party-joker-solid-color-and-*******.html. I love them, and i am amazed that i got them so fast and that they look good. So since I had a good experience, I'm going to describe everything i did. I didn't buy clothes (I don't know if that makes a difference, but it might considering all of the bad reviews are about the clothes.) My order was 38.00 bucks or so. This might have a difference because cheap might mean poor quality, you get what you pay for. So I spent 36 bucks using a rosegal coupon I found online. I also bought a tracking number which was about a dollar extra, but i had regular shipping. My tracking number worked suprisingly and I tracked it the whole way. It "shipped" in one day and they sent me an email with a photo of the package confirming it, but it didn't actually make it to america until the 11th. I don't know, but overall I personally had a good experience so I just figured I would give them atleast one good review that isn't Rosegal employees. But I would highly advise not to order from this company considering all of the other bad complaints. Unless if you want to buy those exact shoes I guess.
I followed tracking number to the US then it just stopped. I will never order from them again
Dear Sherry,
We wish to take this opportunity to apologize to you for any inconvenience caused.
As you selected free Flat Rate Shipping and didn't request tracking number during order checkout stage, there will be no tracking number to follow the delivery online.
Regarding your order, we have sent you an email, please check it and we will solve all the issues for you soon.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products. If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
Uh Hello! They don't ship any garments, but you can bet they deduct from your card. They are a scam.
I think this is the same company as Sammy dress. I placed an order from Sammy dress last January, it took almost 5 months to get my order (I had to harass them through email and threaten to report them). When I finally received my order it was super low quality materials, like the kind companies use to make grocerie store Halloween costumes! This company gets terrible reviews and then starts another online store under a different name. Bottom line - save your money and purchase from an actual store you can try stuff on... and even return it if its defective!
Dear lisa,
We regret any inconvenience or frustration that your experience has caused you.
Please kindly note we are Rosegal.com instead of any other companies.
If you have any problem with the order on our website, please provide the order number. We are willing to resolve all the issues for you.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
I will never order from this company again. I only hope that they refund my money. I have ordered plenty of things from China and on line and I have never had a problem. Beware of this site
Dear Stephanie,
I want to apologize unreservedly to you for what has happened.
The delivery time of surface mail will be around 10-25 business days, but there are some external factors which may cause some delay.
Please kindly note we have refunded the payment to you, about more details we have sent an email to you. Please check it and reply.
Once again, I want to restate our apology to the customer for their experience.
Best Regards
Rosegal.com Customer Service
Tried to contact the company and they wouldn't send my information through citing incorrect email and password. Haven't received my order to date and it's been a while.
My order number was ZZ**************. Very frustrating. Wanted to get an update on location.
Dear Kerry,
We regret about the issue and are committed to resolving it to your satisfaction.
The delivery time of Flat Rate Shipping will be around 10-25 business days, but there are some external factors which may cause some delay.
Regarding your order, we have sent you an email and offer an extra compensation, please check it and reply.
Again, I am extremely sorry for the frustration this has caused you.
Best Regards
Rosegal.com Customer Service
THEY STOLE MY MONEY! They even blocked me on facebook! I have FBI, and software developers tracking them so we can get them locked up and ripped apart! $#*! YOU ROSEGAL! I hate you guys!
Dear Brit,
First, I want to offer my sincerest apologies to you for the issue.
Please kindly note your order has been sent out on September 14.
We had sent an e-mail to you and provided a better solution, please check it and reply.
We sincerely apologize for the additional inconvenience.
Best Regards
Rosegal.com Customer Service
I love this website! They have great clothes for great prices. It does take a while for the items to arrive, but that makes sense because they are coming from across the world. The clothing is great and the jewelry is durable. I will be shopping here in the near future.
I made a rather large purchase from them and they not only took my money but then canceled my order. And KEPT MY MONEY. They are the WORST company in the WORLD, by FAR! I will never order from them again and neither should anyone else. We all should make sure that no one orders from them because they will just be another victim, we need to get these people put in prison!
Dear Cory,
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
As it’s the first and large order on our website, according to our company policy, and in order to protect the benefits of both seller and buyer, we'd like to confirm the payment information first.
Don't worry about it, we just want to make sure that this transaction was indeed made by the card holder, and we won't use it for any other purpose.
Could you please provide the order number? We will be able to check your order and offer am extra compensation for you.
We cannot apologize enough for any inconveniences this may have caused you... or any of our customers.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
I should have read the reviews before placing my order! I placed my order on the 4th of October and have yet to receive any confirmation of it being shipped. But of course my payment has already been pulled from my bank account.
I tried submitting a "trouble ticket", but was told my order number was invalid, so it would not submit it for me. I also tried calling the customer service number, but as all other reviews have been saying, their mailbox is FULL. I am beyond dissatisfied with this HORRIBLE "company".
This company is nothing but stealing our money!
Dear Kyra,
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Fter we receive your order, normally it will take us 3 business days to prepare the items, however, if the items you order are hot sales and having stock issues, the processing time may be delayed to 7-15 business days, please understand that, the exact processing time is not control by us and it depends on the supplier.
We had sent an e-mail to you and provide a better solution, please check it and reply.We will resolve the issue to your satisfaction.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
I ordered 3 tops from this site, and received all them within a few weeks. Throughout the process, I received shipping update emails along with their tracking #'s (real tracking #'s). Items fit well and were as in the photograph - very cute.
Now I'm nervous to order again from there after reading all of these reviews.:(
The company did not pay me to post this review.
I placed a small order two days ago and was going to order more today. I thought I'd better check some reviews first. I'm glad I did. I've placed a stop payment on my first order. I just want rosegal to know that people read these reviews and they lose potential business. Figure out how to do business right, or get out of business before you face legal problems.
It's been two months since I placed my order.
I have received nothing. They have No customer
Support number. I sent a 'ticket' with a promise of response within 24 hours it's been a week and nothing.
How can this site be allowed to stay in business? It's just wrong.
Dear Sharon,
We regret any inconvenience or frustration that your experience has caused you.
As you selected free Flat Rate Shipping and the delivery time of surface mail will be around 10-25 business days after dispatch if there are no delays. But there are some external factors which may cause some delay on delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, inclement weather and delay by corresponding customs' operations and express company.
Regarding your order, we have sent you an email and provided a better solution, please check it and we will solve all the issues for you soon.
Again, I am sorry for the frustration this has caused you and hope that this will set things right.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
This is A scam! I ordered my TWO items.not ten. TWO items.and haven't recieved not one thing, the phone number is fake the email is fAke, they tell me what i ordered is not in stock, well why do u have it to be available? This is sooooooo wrong! Somethin needs to be done! Seriously this is just wrong! Were all spending our money, And either not recieving our items, or something is missing or wrong, or the clothes are cheap(wash them once and they rip)bc the fabric is so cheap! I guess they make this by hand and steal pics from other ppl and then put rosegal on the pictures their selves! I just cannot believ this i am beyond upset!
Dear Brittany,
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Fter we receive your order, normally it will take us 3 business days to prepare the items, however, if the items you order are hot sales and having stock issues, the processing time may be delayed to 7-15 business days, please understand that, the exact processing time is not control by us and it depends on the supplier.
We had sent an e-mail to you already, please check it and reply, hope we can solve this issue soon
All this being said, if the customer isn't happy, we aren't happy. We are always looking for ways to make our communication more effective and if there's anything we can learn from this situation, it will help us avoid this issue going forward.
If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
My email confirmation says one quote and my paypal bill says another. The picture was purple- the item was red when it arrived. It didn't get mailed until a week after I ordered the item. It took over two weeks to get here, not the 3-7 days I was quoted. Also, the package didn't come with a recipient or paperwork. This is a really sketchy operation.
Dear L,
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
After we receive your order, normally it will take us 3 business days to prepare the items, however, if the items you order are hot sales and having stock issues, the processing time may be delayed to 7-15 business days, please understand that, the exact processing time is not control by us and it depends on the supplier.
It's reasonable that you placed the order on October 2 and it was sent out on October 8.
We are extremely sorry to hear you are dissatisfied with the product.
Regarding your order, we have sent you an email, please check it and reply.We will deal with issue for you efficiently.
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
I guess I should've read reviews... I ordered over 2 weeks ago and am yet to hear anything about my order. I should've known when I placed my order and almost instantly I received an email saying seller IVAN received my order. This is their contact info:'
Aosen
**************
*******@gmail.com
Really? And I can't sign into my account because it keeps saying my email address is invalid! Geesh! Oh and let's talk about contacting them. IMPOSSIBLE! The website is a dead end. I'm curious to see that some people got their orders and I've never heard anything from IVAN since I placed mine :/
Dear Ashley,
I want to extend my sincere apologies for the problems you have experienced.
Please click http://www.rosegal.com/coats/stylish-turn-down-collar-print-201850.html and note the item will be sent out in 7-15 business days. Please understand that, the exact processing time is not control by us and it depends on the supplier.
We had sent an e-mail to you and provided a better solution, please check it and reply, hope we can solve this issue soon.
Once again, I want to restate our apology to the customer for their experience. We are responsible for this and we will work hard to resolve this issue for them and to prevent it from occuring again in the future.
If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jennifer,
I want to extend my sincere apologies for the problems you have experienced.
The delivery time of surface mail will be around 10-25 business days after dispatch if there are no delay and there are some external factors which may cause some delay.
We had sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.
We want to extend our apologies to you regarding your issue.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service