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Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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DO NOT order from them. It took them weeks to "process" my order. They said they needed to test the clothing before shipping and that is what took weeks... uh no. And then I asked them to make it right and send me the items with expedited shipping. Oh no... the said once shipped it would take the normal 7-10 business days. Ya right. It has been about 20 days since it "shipped." The tracking number reports errors. WTF. I am writing bad reviews for this company every where. I wish I could hack them and shut them down. Such bad service.
I ordered a jumpsuit on 08/20/2015 and have not received it yet but they sure as hell charged my credit card the same freakin day I will never order from this place again! The 1st complaint ticket I send they responded saying it would take 10 to 20 days the 2nd one they responded saying now 20 to 40 days the 3rd one saying 40 to 60 days I sent in the 4th ticket when it reached the 55 working days and I'm just like just give me a freakin refund! But of course now there is no response from there so called help center! I have ordered from other online services and received my merchandise within two weeks this place sucks big time! DO NOT ORDER FROM THIS PLACE!
Dear Maria，
Thank you for your valuable feedback.
We are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Could you please message us your order number?
We value your patronage and wish to continue serving you in the best way possible.
Yours sincerely,
Rosegal.com Customer Service
I ordered a jumper from Rosegal on the 7th October 2015 and now a month later I am still waiting for it, I've logged a ticket and have had no email back from them and no email saying it's even been shipped, they took the cash pretty fast! I've even contacted them on their Facebook page but as a last resort I'm going through PayPal to get a refund! No customer service! Don't order from them there are other more reputable companies out there to buy from.
Dear Loraine，
I want to start by thanking you for notifying us about the issue.
I want to extend my sincere apologies for the problems you have experienced.
We have taken care of your complaint and will offer a resolution.If you could message us your order number, we would be very grateful.
Thank you very much for your understanding.
Yours sincerely,
Rosegal.com Customer Service
So i ordered a skirt, it has been 3 mounths. I have not got it i am about this close to go to nyc to get it my self. Who the hell is so rude they feel they can charge my account with out sending me the skirt. I will see you in court!
Dear Bethony ，
Thank you for notifying us of your complaint.
We are extremely sorry for customers' disappointment.
Our team has reviewed your complaint and will offer you a solution. Please kindly message us your order number.
Once again we apologize for any inconveniemce we may have caused.
Yours sincerely,
Rosegal.com Customer Service
I received my order after two weeks. It's good. Everything was clear and visible on website. I received tracking numbers and I could see what's happened with my order. It's good. But quality of clothes is no good. Some of them was torn and had holes. Some of them was different like picture and too small. But I understand it, this clothes was very cheap. Generally I'm satisfactioned.
I ordered 2 shirts and finally received them a month later and they are of poor quality and don't even fit. I just lost my money on this transaction but learned not to deal with these foreign companies I see on Facebook. This just makes me sick!
Dear Sharon，
Thank you for your valuable feedback.
First, I want to offer my sincerest apologies to you for the issue.
Your case has been taken cared of by our support team.
Would you mind messaging us your order number? We will resolve the issue to your satisfaction.
Thank you for your support and patience.
Yours sincerely,
Rosegal.com Customer Service
Sorry to have to write this but I had to wait 3 months to get my order.
I tried to contact Rosegal but it was so convoluted I gave up, though i think One time I managed to get something sent. I had no reply.
The clothes were appalling quality but I could not face trying to send them back as i doubt i would get any joy, having lost faith with the company.
At least I did eventually receive my order, which I had given up hope of receiving, so it wasn't a scam as I thought.
Dear Alex ，
I want to start by thanking you for notifying us about the issue.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Could you please message us your order number?
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Yours sincerely,
Rosegal.com Customer Service
So I entered a competition hosted by rosegal about 2 weeks ago before Halloween, I got messaged quickly by rosegal claiming that I was the winner and that I couldn't tell anyone... So I kept quite. Haloween came and I was still waiting. I got a message later in the night saying that I was one of the lucky 5. Well hang on a second, I was supposed to win $50 and now I've been told that I was one of the "lucky" 5 who got a $30 gift card... I was okay with that at the time. I was wating for my supposed email with the gift card code. Okay it had been a week and with a response to why it hadn't arrived I was confused. They said to be patient. While wating. I did some research on this review page and today I was furious. (I let rosegal know that) I competed on the picture " DO NOT BUY FROM HERE " within minutes rosegal blocked me. WARNING DO NOT BUY ITEMS FROM HERE IT IS A SCAM - Nevada
I have ordered a wig and it still hasnt come when i went to track my shipping it said wrong shipping number and i asked customer service about my issue they havent responded
Dear Lola，
Thank you for notifying us of your complaint.
I want to start by apologizing unreservedly to you for what has happened.
Our team has reviewed your complaint and will offer you a solution.We would be very grateful if you could message us your order number.
Thank you for your support and patience.
Yours sincerely,
Rosegal.com Customer Service
I bought an item in September. We are now in November. I've sent 3 messages, and still not a word. I'm actually going to write Facebook (which is where I saw the advertisement) and let them know that this place has been taking money and not sending items.
At least have the decency to answer your customers inquiries!
Dear Brenda，
Thank you for taking your time to write your review.
Let me start by apologizing personally for your experience.
I have followed up your case and our team will solve it for you. Would you mind messaging us your order number?
Thank you very much for your cooperation.
Yours sincerely,
Rosegal.com Customer Service
They have the worst service I have ever seen. First off, I bought 2 dresses that didn't fit even though a size M normally always fits. Their size M was more like a teen size than adult size, and I am not exactly a big person. I normally wear size 4 or 6. In addition, when I tried to inquire about how to return the dresses, they never responded. Buyer beware!
Dear Sheri，
Thanks for providing your extremely valuable feedback to us.
We are extremely sorry about the situation.
We have taken care of your complaint and will offer a resolution.We would be very grateful if you could message us your order number.
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.
Yours sincerely,
Rosegal.com Customer Service
Like the Dresslily.com website, I also ordered a blouse in Rosegal.com, now that I cross reference, I think they are owned and operated by the same scammers with same pattern - took money and don't send products. Assigned ordered #s and tracking #s but these info don't exist on their website or on China Post. Anyways, contacted my credit card company to have them deal directly with these scammers.
Dear Lily，
Thank you for recent comments.
Please kindly note we are Rosegal.com instead of other website.
Our team has reviewed your complaint and will offer you a solution.In this case please message us your order number.
Thank you very much for your understanding.
Yours sincerely,
Rosegal.com Customer Service
I'm waiting for my order for nearly two months now. There is no reply to my mails. Don't order on this site. It is either fake or fraudulent!
Dear kakulukiam，
Thank you for your valuable feedback.
First, I want to offer my sincerest apologies to you for the issue.
Your case has been taken cared of by our support team.
Could you please message us your order number? We will resolve the issue for you soon.
We value your patronage and wish to continue serving you in the best way possible.
Yours sincerely,
Rosegal.com Customer Service
I ordered some clothes and it been saying processing you guys are fraud
Dear Antonise，
I want to start by thanking you for notifying us about the issue.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Would you mind messaging us your order number?
Thank you very much for your collaboration.
Yours sincerely,
Rosegal.com Customer Service
Never received it! It has been over 2 month now... DO NOT BUY on this website, they do not answer you when you order doesn't arrive and they don't send your money back!
Dear Marie，
Thank you for notifying us of your complaint.
I want to start by apologizing unreservedly to you for what has happened.
I have followed up your case and our team will solve it for you. Could you please message us your order number?
Once again we apologize for any inconveniemce we may have caused.
Yours sincerely,
Rosegal.com Customer Service
Do not waste your money! I have been trying to find the address to return the items. Even have two tickets in with requesting this info. Says they will contact me in 24 hours. Well it has been well over 24 hours. Try 6 days since my first request. Items smell and are sized way to small.
Dear Kristi，
I want to start by thanking you for notifying us about the issue.
We are extremely sorry about the situation.
We have taken care of your complaint and will offer a resolution.We would be very grateful if you could message us your order number.
Thank you very much for your collaboration.
Yours sincerely,
Rosegal.com Customer Service
What joke this company is. I have order stuff and two of the five items arrived. They arrived several months apart and cheap and dirt. I can't begin to think I would ever wear them. Just rubbish. Oh and the other things I ordered... well still waiting on them. I have sent several emails and just get a reply saying they have been sent. Really! If there was a response lower than one star I'd use it, but sadly no. Never, Never waste your money the stuff is rubbish, at least the ones that arrived.
Dear Lesley，
Thank you for your valuable feedback.
I want to extend my sincere apologies for the problems you have experienced.
Our team has reviewed your complaint and will offer you a solution. Would you mind offering us your order number?
We value your patronage and wish to continue serving you in the best way possible.
Yours sincerely,
Rosegal.com Customer Service
I placed an order, the company charged me immediately for my purchase, 2 weeks later I was still waiting for my items. There was no phone number to contact, only email so I emailed them asking what the delay was. They return an email asking me to send photos of my drivers license and the credit card I used to verify my identity. This is not a normal procedure so I refused to do it, seeing how they had already taken my money why did they need to verify my identity? After refusing to send the photos I received an email saying part of my order had been shipped, 2 hours later I received another email asking for the photos again. The company's response, when I refused this time, was to cancel my order. It took 3 weeks for all of this to happen and in my opinion I feel like they were trying to steal my identity. I have never been asked by any other company I have ever shopped with to take photos. Then to top it all off they said it could be 30 days before my money is returned. It took them a matter of hours to take my money but when they have to give it back it takes 30 days? B. S.! The website also gave the impression this business is in the U.S. but found out from my credit card statement they are really located in China. A WARNING FOR ANYONE OUT THERE THINKING OF PURCHASING FROM THIS COMPANY!
Dear Marisa，
Thank you for recent comments.
We wish to let the customer know that we are extremely sorry for their disappointment.
Your case has been taken cared of by our support team.
Please kindly message us your order number. We will resolve the issue for you soon.
Thank you very much for your understanding.
Yours sincerely,
Rosegal.com Customer Service
I ordered on 24/10/2015 nothing regarding status money taken!, have tried to contact company via there messages as nobody ever on online chat!, still nothing no reply have decided to open a dispute via paypal funny thing they haven't even replied to that! Has now been escalated for a refund via paypal at least I'm covered thank god!, avoid this site scam!
Order number ZZ*******172****]
Dear lisa，
Thanks for providing your extremely valuable feedback to us.
First, I want to offer my sincerest apologies to you for the issue.
I have followed up your case and our team will solve it for you. Would you mind messaging us your order number?
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.
Yours sincerely,
Rosegal.com Customer Service
I ordered 2 shirts, a pair of earrings and a beauty blender make up sponge. 5 months later 1 of my shirts arrive with the earrings. 50$ order and i was ripped off. DO NOT ORDER FROM THESE THIEVES.
Dear Jamie，
Thank you for taking your time to write your review.
We very much regret that the issue has occurred.
We have taken care of your complaint and will offer a resolution. Please kindly message us your order number.
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Yours sincerely,
Rosegal.com Customer Service
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear J，
Thank you for your important feedback.
Let me start by apologizing personally for your experience.
Your case has been taken cared of by our support team.
Would you mind messaging us your order number? We will resolve the issue to your satisfaction.
Thank you very much for your cooperation.
Yours sincerely,
Rosegal.com Customer Service