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Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
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Order number-- ZP**************
Why is my order still processing?
I ordered 1- Sweet Hollow Out Lace Spliced Long Sleeve Pullover Sweatshirt For Women Size- Large Color-dark blue as picture.
And
1- Stylish Hooded Long Sleeve Leopard Spliced Hoodie + Drawstring Pants Women's Twinset
Size- Large Color- Deep Grey
It still says its processing. I haven't received any emails from this company. If it's been shipped I have no idea.
After reading all of these horrendous reviews I have been trying to cancel my order, but when I try the links won't work.
I hope nobody else wastes their time & hard earned money on this site.
It's such a shame the clothes are so cute. But everyone on here says the clothes are such bad quality & awful material they wouldn't even dress their used Barbie dolls in these clothes.
This was my FIRST time online shop & it has already proven to be a terrible experience. I hope these people come up with an acceptable fix to this mess. But I have an awful feeling this site is a HUGE SCAM!
I ordered a dress and never got it. Sent an email asking where it was and never got a response. Wow... they are theives!
Dear Pattie,
Thank you so much for your important feedback.
We are extremely sorry for their disappointment.
We have taken care of your complaint and will offer a resolution. Could you please message us your order number?
We cannot apologize enough for any inconveniences this may have caused you.
Yours sincerely,
Rosegal.com Customer Service
The clothes i ordered are not adult sizes. They fit my 9 year old child! I am disappointed in the sizes and the quality. I haven't received all of my items though i'm sure they will not fit either.
Dear l,
Thank you for notifying us of your complaint.
I want to extend my sincere apologies for the problems you have experienced.
I have followed up your case and our team will solve it for you. Would you mind messaging us your order number?
Thank you very much for your understanding.
Yours sincerely,
Rosegal.com Customer Service
I would not plan on getting anything from them in a timely manner. I ordered a cardigan for my birthday on the 8th of October! I paid extra for 2-3 day shipping! I have yet to receive my package or even be notified as to why I havnt received my package and where it is. If I don't receive it soon I'm going to be making some complaints. You also can not contact them they never answer the phone and you cannot contact them on their site!
Dear Devynn,
I want to start by thanking you for notifying us about the issue.
We are extremely sorry about the situation.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Once again we apologize for any inconveniemce we may have caused.
Yours sincerely,
Rosegal.com Customer Service
I wish i had done my research on the company first, I ordered a skirt just one simple $#*!ing skirt, not a big complicated order. They said 5-10 days upon check out, day 14 im wondering where the hell is my skirt. Went online i got the emailed receipt and in tiiiiiiny print at the bottom it says 10-25 days not 5-10 like the website and check out says. Irritated but ok fine small print whatever im patient... DAY 32 STILL NO SKIRT! So i call no answer, i submit a ticket they say actually we lie on the website it can take up to 45 days soooooo pissed but whatever im patient... it day $#*!ing 46 they say sorry for the inconvenience we can refund you or send your skirt again but it will take another 45 days Never got it... im supposed to wait for 6 $#*!ing months for my skirt to show up? $#*! that! Never got my skirt, never got a refund, Never got a hold of anyone! What kind of $#*!ing company operates like that? Im filing a fraud claim on this company and writting a bad review on EVERY SITE I CAN! Such a piece of $#*! company!
Dear BELLA,
Thank you for your valuable feedback.
Let me start by apologizing personally for your experience.
Our team has reviewed your complaint and will offere you a solution.We would be very grateful if you could message us your order number.
Thank you very much for your cooperation.
Yours sincerely,
Rosegal.com Customer Service
I ordered a few items and wish I would read these reviews before placing my order. None of the items I ordered fit - the one blouse has a stain on it. I have sent an email to them asking how to return the items and have not received a response. I am still waiting on the last item to be delivered which I'm sure will be of the same quality. I would not recommend this company to anyone - buyer beware!
Dear Crystal,
Thank you for recent comments.
We regret any inconvenience or frustration that your experience has caused you.
We have taken care of your complaint and will offer a resolution. In this case please message us your order number.
We value your patronage and wish to continue serving you in the best way possible.
Yours sincerely,
Rosegal.com Customer Service
Once I received my items, they were so poorly made and the quality was terrible. I need to send over half of the items back and I have tried submitting a ticket twice over the past week with no response. When you call the customer service number, there is no answer.
Do not order from this website.
Dear Kacy,
Thank you for providing your extremely valuable feedback to us.
I want to start by apologizing unreservedly to you for what has happened.
I have followed up your case and our team will solve it for you.If you could message us your order number, we would be very grateful.
Thank you for your support and patience.
Yours sincerely,
Rosegal.com Customer Service
Hello!
I ordered three items from rosegal on 10/22/2015. First of all it said I was supposed to recieve the package within 5 to 7 business which did not happen. On receiving the package today, it was small package containing only the Sweet Peter Pan Collar 3/4 Sleeve Flounced Blouse For Women. I have not received the other two items which are Fashionable Colorful Striped Cardigan For Women and the Fashionable Colorful Striped Cardigan For Women. I am not sure whether you if i am supposed to get my orders in different packages. I would really appreciate if you could help me with this orders. I have even got in contact with American line (International bridge) and they said they have only received on item. I would like to know whats the status of the other two item.
I submitted a ticket two days ago and I still have not received any reply regarding this issue. Please let me know as soon as possible.
Dear Nawang,
Thank you for recent comments.
We very much regret that the issue has occurred.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Once again we apologize for any inconveniemce we may have caused.
Yours sincerely,
Rosegal.com Customer Service
Rosegal,
I have created two different support tickets sending this issue (not receiving my full order) to you with my order number. Instead of fixing the problem, you have sent a new support ticket with an "urgent personal invitation from rosegal and big gift(600-2400points)!". I do not understand why you are under the assumption your actions displayed to resolve my case would lead me to first buy more products prior to receiving a full order. First and foremost, I do not understand why I haven't received an update with the products you have misplaced. Please help me understand why I haven't received my full order yet as well as when it will be arriving at my door. My order is Z**************.
Thank you,
Anna
Dear Drew,
Thanks for providing your extremely valuable feedback to us.
First, I want to offer my sincerest apologies to you for the issue.
Our team has reviewed your complaint and will offer you a solution. Could you please message us your order number?
Thank you very much for your cooperation.
Yours sincerely,
Rosegal.com Customer Service
Why haven't I received my order? Why can't I get a hold of you. Why don't you respond to my requests? To many why's with this company!
Dear Shel,
Thank you for taking your time to write your review.
We are extremely sorry for customers' disappointment.
We have taken care of your complaint and will offer a resolution. Would you mind messaging us your order number?
We cannot apologize enough for any inconveniences this may have caused you.
Yours sincerely,
Rosegal.com Customer Service
I ordered a dress back in JULY and have not received anything and no one emails you back, this is a complete scam. It was only $11, but it just annoying how much money they are making off people and not sending anything, and if they do half the time is $#*!. DO NOT BUY ANYTHING FROM THIS SITE!
Dear Kristina,
Thank you so much for your important feedback.
I want to extend my sincere apologies for the problems you have experienced.
I have followed up your case and our team will solve it for you.We would be very grateful if you could message us your order number.
Thank you very much for your collaboration.
Yours sincerely,
Rosegal.com Customer Service
I've had the same issue as everyone else. No item and a run around from customer service. If you paid by credit card or paypal you will be covered by the protection scheme of you have not recieved your item. Claim through your bank or PayPal.
Dear Kim,
Thank you for notifying us of your complaint.
We are extremely sorry about the situation.
Your case has been taken cared of by our support team.
We are willing to resolve the issue to your satisfaction.In this case please message us your order number.
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.
Yours sincerely,
Rosegal.com Customer Service
I placed an order a MONTH ago and have not gotten anything in the mail. The shipping service which they "said" was carrying my package doesn't recognize my order and they don't seem t respond to ANY emails submitted through their website.
I want my 17 dollars back, simply based on principal. If I ran my business like this, I would be shut down in a week. Horrible, horrible, horrible.
Send me my package or give me my money back now!
Order number: ZZP**************
Tracking number: NL*******8411
Dear Jackie,
I want to start by thanking you for notifying us about the issue.
Let me start by apologizing personally for your experience.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
Thank you very much for your understanding.
Yours sincerely,
Rosegal.com Customer Service
Well I hear this online shopping place is sh** and as I can see by all these reviews stacking up by second. So I'll tell my friends not to buy from here. Pfft just to think I was going to buy off rosegal.com HAHAHHAHA i would be fooling myself
Dear Reegan,
Thank you for your valuable feedback.
We regret any inconvenience or frustration that your experience has caused you.
If you have any problem, please let us know and message us your order number. We will provide the best solution.
Once again we apologize for any inconveniemce we may have caused.
Yours sincerely,
Rosegal.com Customer Service
I received an email with my order number but I didn't make an online account and it won't let me look at what items I received and which I didn't. I went online to create an account and it says I can't review "someone else's order." IT IS MY ORDER! My credit card can prove it!
I've tried to contact customer service twice and ZERO response. They basically are thieves and I highly doubt they will do anything to resolve the issues. Their packing slips are a joke and basically cover their butts if US customs looks at it. Terrible company. Terrible experience. I will NEVER use them again.
Dear Sarah,
Thank you for recent comments.
I want to start by apologizing unreservedly to you for what has happened.
We have taken care of your complaint and will help you solve the problem soom. Would you mind messaging us your order number?
Thank you for your support and patience.
Yours sincerely,
Rosegal.com Customer Service
I bought a few items from Rosegal and I knew I was taking a bit of a gamble given the costs and the fact that shipping was from China. The quality of the garments is terrible, the similarity to the pictures of those advertising appalling and the sizes ridiculous - I bought an adult cardigan in size S which fits my six year old.
If you're planning on purchasing from Rosegal DON'T save your money and avoid the disappointment
Dear Ruth,
Thank you for providing your extremely valuable feedback to us.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We would be very grateful if you could message us your order number.
We cannot apologize enough for any inconveniences this may have caused you.
Yours sincerely,
Rosegal.com Customer Service
Ordered a dress end of August. 2 months later nothing. No email no response. Complete scam. Very annoyed I didn't google them first. Lesson Learnt. Money chucked away.
Dear Amber,
Thank you for taking your time to write your review.
First, I want to offer my sincerest apologies to you for the issue.
I have followed up your case and our team will solve it for you. Could you please message us your order number?
Thank you very much for your understanding.
Yours sincerely,
Rosegal.com Customer Service
I wish I would have found this review site first! Lesson learned!
Just like all the other reviews... They immediately took my money, but it's been two months and I still haven't received my order. I assume I will never get it, and if I do, it will be junk. They do not answer phone calls or respond to emails.
Bureau of Consumer Protection?
Consumer Affairs?
Dear Abigail,
Thank you so much for your important feedback.
We are extremely sorry for customers' disappointment.
Your case has been taken cared of by our support team.
Would you mind messaging us your order number? We will resolve all the issues to your satisfaction.
Thank you very much for your collaboration.
Yours sincerely,
Rosegal.com Customer Service
Do NOT BUY FROM ROSEGAL!
I ordered some pants that looked quite nice online, after months and months I finally received them and they are terrible! The material is extremely cheap, the sewing is shoddy and I paid $20 for a pair of pants that I will NEVER wear. They are homemade and not in a good way.
The material is old and discoloured and they smell like plastic.
Impossible to contact them.
Disgusting is the only word I have for these people and their "company". Absolutely a scam
Dear BOYCOTT,
Thank you for notifying us of your complaint.
I want to extend my sincere apologies for the problems you have experienced.
Our team has reviewed your complaint and will offer you a solution.In this case please message us your order number.
We value your patronage and wish to continue serving you in the best way possible.
Yours sincerely,
Rosegal.com Customer Service
This is A HUGE SCAM... I haven't received my boots or a jacket I ordered and the clothes I did get I threw out, that bad! I am launching something with Canadian Mounty Police to block this site or shut it down. I encourage everyone else to contact their police station.
Dear Addolorarta,
I want to start by thanking you for notifying us about the issue.
I wish to start off by telling you that we are extremely sorry about the situation.
We have taken care of your complaint and will offer you a resolution. Could you please message us your order number?
Thank you for your support and patience.
Yours sincerely,
Rosegal.com Customer Service
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jessica,
Thank you for taking your time to write your review.
First, I want to offer my sincerest apologies to you for the issue.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
Thank you very much for your collaboration.
Yours sincerely,
Rosegal.com Customer Service