RosegalReviews 6,115

I ordered a dress from Rosegal, about a month in advance of my wedding engagement photo shoot. After waiting about a week, I got confirmation of shipment, which is the last I have heard about my package. I submitted a ticket about the tracking number not being valid and asking where my package was. Needless to say, I haven't heard a word back. I don't expect I will see my shipment, and if I do get it, I would assume it's going to be shoddy quality, as is was the case with other reviewers. I only spent $25, but when you are budgeting for a wedding... everything counts! I am really disappointed because the dress was gorgeous. DO NOT WASTE YOUR TIME AND MONEY ON THIS SITE!

If I could give this place a 0, I would. Ordered a dress, and mind you I order ALOT online, but this dress I received is absolutely NOTHING like the picture on their site. It's made worse than anything I've ever seen in my 50 years of life! And, that said, I have ordered directly from China online stores before and haven't had an issue like this though I don't even know where this place is based out of. I've tried to call, email, chat at least 20 times and not received any answers or responses. BUYER BEWARE, THIS IS A HORRIBLE COMPANY!

Dear Rosegal,

Thank you for your non-valuable feedback.

I am extremely saddened about the (thousands of) situations listed above.
Your company has been taking advantage of your customers.

Would you mind offering our money back to us without us having to pay to ship back the worthless pieces of crap that you sent out? We will not stop until all our issues are handles to our satisfaction.

We no longer value your company and wish to let the whole world know that you are a giant scam in the best way possible.

Yours sincerely,
Former Rosegal.com Customer

(Please don't bother responding to this post since you pretty much exhausted the same sentences on every complaint post)

Total, total scam. Waited five weeks for clothes to get here, when they did they weren't ANYTHING like they were in the picture. The most laughable was a dress whose picture showed it to be knee length, and when I tried it on it barely covered my rear. The material is awful, I felt like I was putting on dress up clothes. On one dress I ordered, the cut wasn't even the same; it was smooth and seamless in the picture, and blocky and hemmed in reality. It just seems unreal to me that someone could base a whole company off a lie.

Not to mention there's absolutely no way to get in contact with them. No one picks up the phone, and their voicemail box is full (go figure) so you can't leave a message. "Submitting a ticket" online will tell you it didn't go through everytime, and their "convenient" chat feature is always offline. I heard that if you ever do get in touch with them and they allow you to return it it costs just as much to ship it back as it did to purchase it. Might as well donate to Goodwill for someone's halloween costume...

I ordered multiple items longer than a month ago and just found out that they shipped my items to the wrong postcode. I asked for a refund as I provided the right address details and it was their mistake to send the parcels to the wrong address. Obviously they haven't been delivered and I can't track my items as all of them come from different countries and they have been sent back to the senders and I can't track them at all. I paid £70 in September and I had nothing. The customer service is terrible as I was told I provided the wrong postcode at check out which is not true. I proved them with their auto emails that I provided the right information but they do not care about customers as first thing they do is to blame the customer. I will call paypal to complain and to have a refund asap.

My order hasn't yet arrived (after 2 months), I've actually received answers to my complaints - some lame excuses one more stupid then the next. Apparently bad weather can also postpone the shipment (for 2 months). Maybe they're using pigeon post and the pigeon got electrocuted by a thunderbolt and my package got lost on the way...
However, as I gather from other reviews I can actually consider myself lucky for not receiving their clothes. Apparently in rare cases when the goods you pay for do arrive they're usually very different from what you ordered in terms of size and color and they're also utter $#*! in terms of quality. Complete complete fraud!

I placed two orders with this company for two sweaters back in September 2015. I have sent emails asking them to track the packages because I have not received either order. Their website states they will respond within 24 hours, that is not true, they never responded and I emailed them twice. I finally contacted me bank and my credit issued credits for the merchandise and advised me they will contact the company. Cute stuff if you can get but I will never take that chance again and would not recommend them.

Sure, the pictures look great, but the quality is poor. Also, I ordered what appeared to be a very colorful "tee shirt" in a size Medium and got an ugly cardigan in an XL! There was no paper work in the package. Also, when I went to their website, even to place a "ticket" for an issue, I had to "log in" with my email and password. It is NOT accepting the information and there is NO option for "forgot PW." Nothing. I called the number, no more messages can be left because it's full. Scam folks! Don't buy from here!

DON'T DO IT! CLOTHING IS POORLY MADE, ILL FITTING, MISSING BUTTONS, ETC. AND LOOKS NOTHING LIKE PHOTOS. I HAVE TRIED TO CONTACT THE COMPANY TO ADDRESS THE ISSUES AND THEY HAVE FAILED TO RESPOND. THIS WAS THE 1ST TIME AND LAST I'LL ORDER FROM THEM.

UPDATE: ROSEGAL ASKED THAT I SEND THEM MY ORDER NO., TO LOOK INTO MY COMPLAINT, BUT NO ONE HAS CONTACTED ME SINCE I SENT THE INFO REQUESTED. IT HAS BEEN A MONTH, I AM STILL MISSING HALF OF MY ORDER AND WHAT I RECEIVED I CANNOT WEAR AS IT IS MISSING BUTTONS AND UNFINISHED/DEFECTIVE.

UPDATE2: STILL NOTHING FROM ROSEGAL MONTHS AFTER MY PURCHASE. I RECEIVED THE CLOTHES AND SOME WAS DEFECTIVE AND NON-LOOK LIKE THE PICTURES. NOT EVEN CLOSE. I DID NOT WEAR ANY OF THE CLOTHES. THEY TOOK MY MONEY...