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Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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People, never ever order stuff here!
I ordered 3 items here and for some reasons they havent delivered to my home.
Ive been wating for three months, i even paid for expess delivere 15 UD more!
I send them a message and they reply after ages and told me to go to warehouse or pay 10UD more for delivery.
When i came to warehouse they say that they have my order but couldnt find it.
Seriously, its just waste of money and time.
SCAM! Nice looking styles, but very very cheap poorly made dresses. My daughter in Home Economics class could do a much better job sewing. I will not wear them.
Dear Amy，
Thank you for notifying us of your complaint.
I want to start by apologizing unreservedly to you for what has happened.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you very much for your understanding.
Yours sincerely,
Rosegal.com Customer Service
I ordered some really nice boots and they were delivered in literally 3 days here is the link to the boots http://www.rosegal.com/boots/simple-style-mid-calf-design-*******.html.
I ordered it again and same thing it took 2 days...
Then I placed an order for 7different items and they took 14 days to send me the "we shipped" email even though the website allow says 3-7 days to ship. I am nervous after seeing all these reviews. But just a reminder to everyone contact your credit card company and do a charge back if there is an issue. Shopping online is safe in that sense.
I would also avoid www.sammydress.com they have cheap cheap cheap knock off's and I would recommend www.gojane.com
Despite all the horrible review on rosegal i actually love it! I ordered a 12 pack of makeup brushes and a watch. Recieved both in 7 days and they look just like the pictures. They were both under 20$ so i wasn't expecting quality products but still. They're excellent and i'm pretty pleased with my order.
NEVER EVER EVER order anything from Rosegal. They take your money - the stuff never arrives. The customer service is terrible - they take ages to reply. They offer a pathetic 50% refund which only goes in a "wallet" you can only spend on their website. So basically you give them money for nothing. That's called FRAUD in my book.
Dear Helen,
Thank you for recent comments.
We very much regret that the issue has occurred.
I have followed up your case and our team will solve it for you. Could you please message us your complete order number?
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.
Yours sincerely,
Rosegal.com Customer Service
I ordered a dress from Rosegal and costumer service was terrible. They were full of scam and very rude! They still haven't refunded me. I ordered a dress and they never shipped it and it's been almost 4 months
Dear Ying,
Thanks for providing your extremely valuable feedback to us.
First, I want to offer my sincerest apologies to you for the issue.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your Rosegal account and answer to us?
Thank you very much for your understanding.
Yours sincerely,
Rosegal.com Customer Service
This site is a sham. Ordered over two months ago and still have NOTHING! Where is the item I ordered? Tracking is a joke as well. Once the item gets to the US, where is the tracking info? Worst waste of money to date.
Dear Tasha,
Thank you for taking your time to write your review.
We are extremely sorry for customers'disappointment.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Yours sincerely,
Rosegal.com Customer Service
Wow I've read so many terrible reviews on here and I am really surprised. I had a great experience and have already placed another order. So far every item I've received has been in good quality especially the jewelry pieces. The prices are low and shipping is free. I have found that they have some very unique pieces and am looking forward to receiving my next order already
I am still waiting for my stuff. I have filed a complaint via PayPal, thank goodness I paid via them or I would be screwed. Its been over a month and still nothing from them. They need to be shut down.
They area trying to make me lie and say I got the products but not as described through paypal and to change my review on here. REALLY. Hell no. AND how did they know it was me through their site that left a complaint here? Very weird, right?
Dear Michelle,
Thank you so much for your important feedback.
I want to extend my sincere apologies for the problems you have experienced.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you very much for your collaboration.
Yours sincerely,
Rosegal.com Customer Service
I placed an order back in September 2015 and it never arrived. After submitting requests for status, I was told to wait 2 months! I did and it still didn't arrive and all communication with them stopped. They are no longer answering help tickets I guess. And of course after two months it is a pain to get your bank to remove the charge. Horrible Horrible to take advantage of consumers. Don't be fooled by their offers
Dear Sharon,
Thank you for notifying us of your complaint.
We are extremely sorry about the situation.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Once again we apologize for any inconveniemce we may have caused.
Yours sincerely,
Rosegal.com Customer Service
Horrible customer service - there is NO response and NO actual phone number to call
I have been waiting a week to return an item with absolutely NO response from their customer service support TICKET (the only way to get a hold of someone)
Dear Brenda,
I want to start by thanking you for notifying us about the issue.
Let me start by apologizing personally for your experience.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your Rosegal account and answer to us?
Thank you for your support and patience.
Yours sincerely,
Rosegal.com Customer Service
None of the things I ordered look like the pictures online. The sizes were all wrong and everything looks so cheap. It took me a month to receive my order. Then, when I tried to contact them about returning the items, I was ignored.
Dear Katie,
Thank you for your important feedback.
I want to start by apologizing unreservedly to you for what has happened.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you for your support and patience.
Yours sincerely,
Rosegal.com Customer Service
Team,
My order number is Z**************. I had placed order now 12 days back and it is still showing as under processing. Read in your guidelines that the max days to process an order is 7 days then why so late here. I do not know now when the product will be dispatched now and when I will receive it if the processing time is only so much. Also as a concerned and worried customer I have raised 2 tickets to which I have received no response yet.
Dear Poonam,
Thank you for recent comments.
We very much regret that the issue has occurred.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.
Yours sincerely,
Rosegal.com Customer Service
I ordered 4 items from rosegal, was charged on my credit card and after 2 months, only one item turn up, write my fustration to the site, and they want me to pay $15+ to re ship these items because they were lost in transit, what a joke! Never never never order from this site, trust me,,, loosing money for nothing.
Dear Marie,
Thank you for providing your extremely valuable feedback to us.
First, I want to offer my sincerest apologies to you for the issue.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your Rosegal account and answer to us?
Thank you very much for your cooperation.
Yours sincerely,
Rosegal.com Customer Service
I made my first order paid for shipping it still took 10 days plus! No packing slip, bothmy jackets were squished into a plastic bag with shipping label! Size is small not accurate, quality is poor. I want a full refund! How? Where? Do I find customer service to help me with their support ticket... another joke! You can't enter all info it just says ticket number incorrect! Not satisfied want my money back or I'm reporting this! Facebook shows similar abd worse reviews!
Dear Audrey,
Thank you for taking your time to write your review.
We wish to let the customer know that we are extremely sorry for their disappointment.
Our team has reviewed your complaint and will offer you a solution. Would you mind messaging us your order number?
Thank you very much for your understanding.
Yours sincerely,
Rosegal.com Customer Service
I ordered a sweatshirt on 11/3. My card was charged and I received confirmation that the order shipped 11/4. However it is now 11/18 and I STILL have not received my order! The tracking number I was given on the order confirmation does not work. I will NEVER order from this site again. I have ordered products from overseas before and I have never had an issue as I am always given a valid tracking number and can track where it is.
Dear Tana,
Thank you so much for your important feedback.
I want to extend my sincere apologies for the problems you have experienced.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Once again we apologize for any inconveniemce we may have caused.
Yours sincerely,
Rosegal.com Customer Service
I paid for a sweatshirt over a month ago and have still not received it. It is crazy to think I paid that long ago and am still waiting for my goods to even arrive. I will never order from this site again. I should have read reviews ahead of time because clearly no one is happy with this company. You guys better get your act together! The supposed China tracking link isn't even a link so I can't even view where my package is.
Dear Ashley,
Thank you for your important feedback.
I want to start by apologizing unreservedly to you for what has happened.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Thank you for your support and patience.
Yours sincerely,
Rosegal.com Customer Service
November16,2015, I paid for my first order on rosegal.com.
November17,2015, I got rosegal.com email, they asked me to send my ID copies or they won't process my order, I refused and asked them to cancel my order. They answered me on the same day and agreed to cancel my order and asked me to check my account for refund.
Novermber18,2015, I tried to send email to them again and asked questions, but it didn't work, I cannot get any more "ticket" for send questions.
November19,2015, now, I write my questions here and hope rosegal.com can give me answer soon.
My questions are: Do you refund my money to my bank account? And when can I get my refund?
Best regards.
November*******
I checked my bank account just now, and found I got the refund.
Rosegal.com made me surprised and even worried because they asked me for my passport or other card's copy before you process my order. But you did have good customer service and you replied quite fast.
Now, I have a question for rosegal.com:
Can you process customers' order without requiring any ID copies, just like other online shopping?
Best regards.
Dear Snowe,
Thank you for your valuable feedback.
We regret any inconvenience or frustration that your experience has caused you.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your Rosegal account and answer to us?
We value your patronage and wish to continue serving you in the best way possible.
Yours sincerely,
Rosegal.com Customer Service
I ordered 2 dresses from rosega and neither on have shown up. That was Sept 12 that I placed order and it's now Nov 18. They won't respond to my email about wanting my money back and they told me before in a previous email that nothing could be done until Nov 12 because I had to wait until the order was expired. This site it bull$#*! and a total scam.
Update: it is now February 1st and I finally got all my money back from this awful website. It took constant nagging and Demanding but I finally got it all back.
Dear Lindsay,
I want to start by thanking you for notifying us about the issue.
Let me start by apologizing personally for your experience.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
Thank you very much for your cooperation.
Yours sincerely,
Rosegal.com Customer Service
I order a pair of pants for my daughter. Paid for it and its still processing. They dont answer there phones and when i tried to put a ticket it in there web site messed up every single time. I just am writing the money off. But sad to say my daughter is extremly dissappointed. Should have check the reviews first.
Dear Janet,
Thank you for notifying us of your complaint.
We are extremely sorry about the situation.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Yours sincerely,
Rosegal.com Customer Service
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Serafima，
Thank you so much for your important feedback.
We very much regret that the issue has occurred.
Our team has reviewed your complaint and will offer you a solution. Could you please message us your order number?
You are a valued customer, and we are committed to providing you with the best service possible.
Yours sincerely,
Rosegal.com Customer Service