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Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Rosegal seems to be one of those "if it sounds too good to be true then it probably is". I placed an order in Sept, it is now Nov 29 and I still have yet to see it. I have submitted 2 customer support tickets without a single response.
I'm sure I will not receive the order and I have taken the issue up with my credit card company to report them as fraud.
Ok, so stupidly I should've looked on here first before purchasing anything from Rosegal but just assumed the reviews on the actual website were legit and didn't find any negative feedback posts. I ordered about 7 products in total and was satisfied with 3 (hence the 2 stars, and not 1) The 'company' obviously spend large amounts of money on marketing, advertising and know how to bull$#*! the consumers, but just know that the price you pay for the items are dirt cheap anyway so if you're going to order something, order away but don't expect to receive a product identical to what you see, and I mean the colours, size, shape and material of the fabric! The 'company' is Chinese, so naturally you should know that Chinese manufacturers make smaller sized garments. Choose your sizes wisely! I was pretty happy like I said with 3 out of the 7 products i purchased, the material, size, design and colour were true to form and the rest were absolute junk. I delivery time wasn't too bad, I waited 2 weeks tops but I am still waiting on my last order to come through but I don't have any expectations or even want the product anymore, it could get lost in transit for all I care. Hope this info helps!
Dear Fiona，
Thank you for notifying us of your complaint.
We are extremely sorry about the situation.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you very much for your cooperation.
Yours sincerely,
Rosegal.com Customer Service
Order took very long to get. Then they are very very small. They will not answer emails to help me return stuff.
Dear Darlene，
I want to start by thanking you for notifying us about the issue.
Let me start by apologizing personally for your experience.
Our team has reviewed your complaint and will offer you a solution. Could you please message us your order number?
We value your patronage and wish to continue serving you in the best way possible.
Yours sincerely,
Rosegal.com Customer Service
This company lies on their website, they censor bad product reviews and don't respond to customer service inquiries until after you've trashed them online.
Dear Amanda,
Thank you for your valuable feedback.
We regret any inconvenience or frustration that your experience has caused you.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your site_name account and answer to us?
Thank you for your support and patience.
Yours sincerely,
Rosegal.com Customer Service
Ordered a sweatshirt. After receiving nothing for 3 weeks I looked into the company and read reviews. So I wanted to cancel my order since it has not shipped. I sent multiple emails with no response. Even though they say the respond in 24 hours. Finally after a month I received the item. It it complete junk. Smells like chemicals and very stiff fabric. Will never wear it. Then a week after the came I got the return email that was an automated response that dos not address my issue I looked into returning the item. Looks like you only can if defective and for an exchange. They products are horrible. I don't want another item. Just want my money back and then out of business.
Dear Rebecca,
Thank you for your important feedback.
I want to start by apologizing unreservedly to you for what has happened.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Yours sincerely,
Rosegal.com Customer Service
These people are nothing but crooks looking for your money. I ordered a long sleeve shirt that looks like a child made. IT LOOKS NOTHING LIKE THE PICTURE. The fabric is cheap, it has threads hanging all over it and is literally so ugly I would not even wear it for Halloween. Good thing I paid money for this piece of junk and waited 3 months for it to arrive...
Dear Michelle,
Thanks for providing your extremely valuable feedback to us.
First, I want to offer my sincerest apologies to you for the issue.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.
Yours sincerely,
Rosegal.com Customer Service
DO NOT USE! WORDS ON SHIRT WERE NOT EVEN PRINTED IN ENGLISH! NO CUSTOMER SERVICE RESPONSE! NO REFUND!
I FINALLY GOT A RESPONSE AND MY MONEY WAS CREDITED. IT IS A REALLY GREAT WEBSITE IF THEY CAN GET THEIR ACT TOGETHER AND HAVE BETTER CUSTOMER SERVICE AND PERHAPS A PHONE NUMBER FOR AMERICANS TO CALL.
Dear SS,
Thank you for taking your time to write your review.
We wish to let the customer know that we are extremely sorry for their disappointment.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your site_name account and answer to us?
Once again we apologize for any inconveniemce we may have caused.
Yours sincerely,
Rosegal.com Customer Service
Well here it is, Jan. 4,2016. I see Rosegal posted a response to my complaint on Sitejabber... But... I have still Never recivied any feedback from them on my order dated back on Aug. 20,2015. As of now I have tried over 11 times. Still, no response, no refund, no order. Save your money and time. I probably had a better chance buying a lotto ticket with the money I lost...
Dear Patricia,
Thank you so much for your important feedback.
I want to extend my sincere apologies for the problems you have experienced.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Thank you very much for your understanding.
Yours sincerely,
Rosegal.com Customer Service
The quality of the clothes is terrible! The Dollar store has nicer things! Clothes look nothing like the pictures! Do not order from this company!
Dear Bonnie,
Thank you for notifying us of your complaint.
We are extremely sorry about the situation.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
We value your patronage and wish to continue serving you in the best way possible.
Yours sincerely,
Rosegal.com Customer Service
I ordered an xl blouse and it was so tight in the sleeves I could hardly get it on. I gave away to a friend that wears xs to s. I first tried to return it but did not get a response other than an automatic reply. No other contact came with in the 24 hours. Not a happy customer will not buy or recommend.
Dear teresa,
I want to start by thanking you for notifying us about the issue.
Let me start by apologizing personally for your experience.
Our team has reviewed your complaint and will offer you a solution. Would you mind offering your order number?
Thank you very much for your cooperation.
Yours sincerely,
Rosegal.com Customer Service
I feel the need to comment on a good experience with Rosegal. I recently ordered 2 items which were reasonably priced. I received them in the advised time and they are of good quality for the price paid.
I placed two orders three months ago and have not received anything! I submitted two tickets and got no responses to either one. Do not order from this websight!
Dear Brenda,
Thank you for your valuable feedback.
We regret any inconvenience or frustration that your experience has caused you.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your site_name account and answer to us?
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Yours sincerely,
Rosegal.com Customer Service
I placed my order on October 31 and received the rest of my order yesterday November 27th. I love their clothes. If you measure yourself correctly you won't be disappointed. I love the fringed grey asymmetrical top I just got. It is now my favorite piece. The quality of clothes are no different than Forever 21. If you need an item before a certain date then you need to order sooner than later.
Ordered 3 items mid September 2015 - sent off a few emails enquiring about delivery... After finally tracking the order down it arrived in Australia over six weeks ago but has not been delivered to me! After sending rosegal the copy of the tracking note, I asked them to resend all the items again. Answer was they are not available... even though I could go on the website now and order them, as they are still being advertised! When I stated this they the decided to give me a refund ( which will take up to 15 days) and then had the cheek tonsuggest I reorder them once I have received the refund!
Will never use this company again! Steer clear ladies - waste of money and time!
Dear Karen,
Thank you for recent comments.
We very much regret that the issue has occurred.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Once again we apologize for any inconveniemce we may have caused.
Yours sincerely,
Rosegal.com Customer Service
I ordered a few items that are popularly shown on Facebook and over a week after ordering I received 3 of my items. Horrible quality! They are Cheap, Poorly made and not what is shown online. I then received the jacket I ordered over a week after the first shipment (ordered at the same time) and it is more cheap than the rest of the items, thread bunched in places and hanging out, too small... the sizes are all different (ordered the same size) DO NOT ORDER FROM THIS SITE!
Dear Veronica,
Thank you for providing your extremely valuable feedback to us.
First, I want to offer my sincerest apologies to you for the issue.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.
Yours sincerely,
Rosegal.com Customer Service
I ordered 3 months ago, going back and forth with them. They will not reship unless I pay more money. They give me a stupid ''Wallet credit'‘which I clearly do not want. DO NOT ORDER FROM THEM. There are far better sites with the same stuff available and trustworthy. To them Canada is a remote country. Well if this is the case, do not offer shipping there!
NEVER AGAIN
Dear Chantal,
Thank you for recent comments.
I want to extend my sincere apologies for the problems you have experienced.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Once again we apologize for any inconveniemce we may have caused.
Yours sincerely,
Rosegal.com Customer Service
I ordered 2 shirts, got 1 today just 2 months later. The quality is poor and it's just an overall bad experience.
Dear Mickey,
Thank you for your important feedback.
We are extremely sorry about the situation.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you for your support and patience.
Yours sincerely,
Rosegal.com Customer Service
I order an item a month ago and still haven't received it! There isn't any way to track it due to Chinese stuff on the tracking site... really?
Just send my money back. If you are even a real company!
Dear Kim,
Thanks for providing your extremely valuable feedback to us.
We are extremely sorry for your disappointment.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your site_name account and answer to us?
Thank you very much for your collaboration.
Yours sincerely,
Rosegal.com Customer Service
Loll they tell me to change my negative review!? Loll nope. I need my money that's what! I'm not lying for this company... it's a scam and I tel it how it is! Don't like it? To bad! I need my money back NOW. I will be letting other persons know also
Dear janeisma,
Thank you for your valuable feedback.
Let me start by apologizing personally for your experience.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Yours sincerely,
Rosegal.com Customer Service
I ordered 3 sweatshirts over 3 months ago, haven't received ANYTHING! I've submitted 3 tickets asking when and where my shipment is They replied 2 weeks later not 24hrs later like they said they would. This was their reply "Since the goods were temporarily seized by customs, the freight forwarder is negotiating with them.
When they give us the reply we will notice you immediately." SERIOUSLY!
I've asked for a full refund. Haven't heard a thing. I too will do everything in my power to expose this money stealing scamming website! GET WITH IT rosegal.com!
Dear Jill,
I want to start by thanking you for notifying us about the issue.
We regret any inconvenience or frustration that your experience has caused you.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your site_name account and answer to us?
Thank you very much for your cooperation.
Yours sincerely,
Rosegal.com Customer Service
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Dawn,
Thank you for your important feedback.
I wish to start off by telling you that we are extremely sorry about the situation.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your site_name account and answer to us?
Thank you for your support and patience.
Yours sincerely,
Rosegal.com Customer Service