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Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Placed my order for one item on November 20,2015. I also paid for the package insurance which I now read that isn't recognized in the United States from this company (I mean to say this 'scam company'). 17 days later... No package! I sent in a complaint to their customer support center and no reply at all. I constantly look in their website to see if the Live Chat is available and it NEVER is. I also have called the U.S. Telephone number on the website (1 *******485) and it rings then says "The Magic Jack customer you're trying to reach in not available at this time!"
So, if you want to constantly worry about your package, never get replies back, not receive your order that YOU ALREADY PAID FOR... Then by all means, look no further, Roaegal is where you want to order from!
All I want is to get my order that I PAID for!
My promise: to NEVER buy from this company ever again and to ALWAYS look at previous customers before I order anything from a company again.
I ordered two dresses for my sisters wedding Decmeber 1st and still have not received them. I ordered way a head because I know it takes a little longer to get here from China. I have sent two complaints to them and still have heard nothing. I also can't track my order. I suggest that no one buy from here. And they don't even deserve one star. Horrible, horrible "store".
Dear Heather,
Thanks for providing your extremely valuable feedback to us.
First, I want to offer my sincerest apologies to you for the issue.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Yours sincerely,
Rosegal.com Customer Service
I ordered almost 3 months ago and have sent emails once a week for the last 2 months asking where my item is. I have not heard from them so I put in another ticket - no response from the team. Absolutely disgusted with this site and the lack of service. After the lack of service I would never use them again. I have now been asking them to contact me asap and still no response. I want a full refund. Can anyone assist me into what can do? Or legal action?
T*******511 and T*******777
Dear Michelle,
Thank you for recent comments.
We very much regret that the issue has occurred.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your Rosegal account and answer to us?
Thank you very much for your understanding.
Yours sincerely,
Rosegal.com Customer Service
A short while ago I had to give this company a really poor rating. I ordered goods on 6 November they arrived 21 December too late for my daughter's birthday unfortunately. Quality fine but would recommend that if you are a UK size 12 you order a size 14. I complained quite strongly about the misleading advice regarding order processing on their website (took a month for my order to be processed and despatched) and suggested they managed their suppliers a little better. I was originally offered a small refund but pushed back and have received a full refund into my bank account now. A lot of hassle and time wasting for me but all thanks to Rada for her customer service delivery.
Dear Ruth,
Thank you for your important feedback.
I want to start by apologizing unreservedly to you for what has happened.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
Once again we apologize for any inconveniemce we may have caused.
Yours sincerely,
Rosegal.com Customer Service
It's been almost a month since I ordered it is still processing. No response to any of my help tickets, first one was sent on 12/02/15. It is Bull that they answer in 24 hours I have received NO response They have seemed to respond faster to this site. I have also opened a dispute with paypal.
Dear Larissa,
I want to start by thanking you for notifying us about the issue.
We regret any inconvenience or frustration that your experience has caused you.
I have followed up your case and our team will solve it for you. Could you please message us your correct order number?
Thank you for your support and patience.
Yours sincerely,
Rosegal.com Customer Service
I ordered over 2months ago and still have not received any THING. I want my damn money back! And I'm reporting you
Dear Dorothy，
Thank you so much for your important feedback.
We very much regret that the issue has occurred.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Once again we apologize for any inconveniemce we may have caused.
Yours sincerely,
Rosegal.com Customer Service
Haven't not received my order and it's been a month. Can't get in contact with anyone. Awful site.
Dear Christen，
Thank you for notifying us of your complaint.
I want to start by apologizing unreservedly to you for what has happened.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Thank you very much for your cooperation.
Yours sincerely,
Rosegal.com Customer Service
I paid for both a tracking number and shipping insurance so that if my package was lost, I could at least get a refund for the clothes. Turns out, the package is NOT insured in the United States because it is an international package (they should have put that on the shipping information, for I would not have ordered). Furthermore, my item has been in Chicago, IL for six days now without any further word from the USPS as to where my package is. Nothing has been updated and it has not been scanned... it just says, "In Transit to the Destination." It should have been here long before now. I have three more days before I can file a formal complaint with rosegal.com but I am very unhappy.
Dear Caroline,
I want to start by thanking you for notifying us about the issue.
We regret any inconvenience or frustration that your experience has caused you.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your Rosegal account and answer to us?
We value your patronage and wish to continue serving you in the best way possible.
Yours sincerely,
Rosegal.com Customer Service
I ordered from rosegal and then noticed a week went by and I looked online at my oder and it was still processing. I was worried I got ripped off. Saw bad reviews. Again worried. It did take almost 5 weeks before I received my items. But I was pleased with the items they are what I ordered. And not trash like some reviews said. It just took solo long. Would I order again? At the low price they offer? Only if I could not find it anywhere else. So no. But it was legit. I really thought I was going to recieve RAGS from the reviews I read. HAPPY I DIDNT. GOOD LUCK
I ordered a bathing suite April 3rd, it was shipped April 14th and I received it in May! 4 weeks for a bathing suit? The quality was absolutely horrible. I threw it away.
Dear Tina,
Thank you for your valuable feedback.
Let me start by apologizing personally for your experience.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
Thank you for your support and patience.
Yours sincerely,
Rosegal.com Customer Service
I ordered a dress for my daughter to wear to the ball and it looked trashy not as all described. I have been trying to return and get my refund and have not received an answer yet. Called the number and they say the Magic Jack customer is unavailable... are you serious not even a company name on machine.
Dear D,
Thank you for your important feedback.
We are extremely sorry about the situation.
Please kindly note we can't find the ticket in our system, could you please message us your order number? Our team will solved it for you.
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.
Yours sincerely,
Rosegal.com Customer Service
Rosegal is a TOTAL FRAUD. DO NOT ORDER FROM THEM! I ordered $185 worth of items. They arrived mashed into balls, stuffed into one envelope busting at the seams. The quality of the material is horrible and the measurements they list are totally incorrect. I "Submitted a Ticket" on Monday, Nov 30th and received their automated "we will respond in 24 hrs". It is now Saturday, 5 days later, still no response, despite my daily messages. I tried calling and got a recording saying "THE MAGIC JACK CUSTOMER CANNOT RESPOND RIGHT NOW AND THEIR MESSAGE BOX IS FULL." They are a fraud and facebook should stop running their damn ads! Contact your credit card company to get your funds back. Also, call Dateline with your story so they can take this company down. Here is a media contact list: http://www.nytix.com/Links/TV/articles/newsmediacontacts.html
Dear Corey,
Thank you for recent comments.
I want to extend my sincere apologies for the problems you have experienced.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you for your support and patience.
Yours sincerely,
Rosegal.com Customer Service
I am not one to really complain but this is something that made me really mad because I ordered my stuff back at the end of October said it shipped and now it's December 5th nothing. They said it was shipped a few days after and they charged my card so there went 40 bucks I couldn't afford to lose considering I'm a college student. DO NOT BUY FROM HERE!
Dear Jessica,
Thanks for providing your extremely valuable feedback to us.
We are extremely sorry for your disappointment.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Yours sincerely,
Rosegal.com Customer Service
I placed an order in October and still have not received it. Rosegal said because I didn't pay for tracking they could not be sure when it would be delivered, but they thought it was due for delivery Nov. 28. It's now December 5, but it still has not been delivered. Is it possible it will NEVER be delivered? I bought the item on October 13 for a birthday gift to give on November 20, which you would think would be plenty of time. Cute clothes, just don't plan on receiving them and their customer support is not really "support".
Dear Lea,
Thank you for taking your time to write your review.
First, I want to offer my sincerest apologies to you for the issue.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your Rosegal account and answer to us?
Thank you very much for your collaboration.
Yours sincerely,
Rosegal.com Customer Service
It took over a month to receive my order of 2 tops. I ordered adult mediums (I'm usually a size 4) and they are so tiny I'm passing them in to my 9 year old niece. It's a waste if money! Wish I read the reviews before I ordered.
Dear Lauren,
Thank you so much for your important feedback.
We very much regret that the issue has occurred.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
We value your patronage and wish to continue serving you in the best way possible.
Yours sincerely,
Rosegal.com Customer Service
This company is a fraud! I purchased a dress in November 2015. Still have not received it! Well over the 25 days they said it would take to get here. Then contacted the company to only get s response I did not pay for tracking not there problem. This company should not be allowed to sell in the United States! I'm Filing a complaint with Attornery General to have there business shut down!
Dear Shannon,
Thank you for notifying us of your complaint.
I want to start by apologizing unreservedly to you for what has happened.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you very much for your understanding.
Yours sincerely,
Rosegal.com Customer Service
Do not purchase from this website! I recently purchased a dress from this website for formal, when i received the dress it looked nothing like the photo that was advertised! THIS IS A SCAM! Do not purchase!
Dear Mele,
I want to start by thanking you for notifying us about the issue.
We regret any inconvenience or frustration that your experience has caused you.
I have followed up your case and our team will solve it for you. Would you mind messaging us your order number?
Once again we apologize for any inconveniemce we may have caused.
Yours sincerely,
Rosegal.com Customer Service
I placed an order for swimwear as thy show lots of variety. Its been more than 2 months and no sign of dress. I opened many tickets and tried to contact but no follow-up, they just close the tickets and inactivate the account ids so we no longer can contact them. No customer service. Please dont buy anything from this web site. They steal people money and cheat people trust... DO NOT BUY ANYTHING FROM ROSEGAL
Dear simar,
Thank you for your valuable feedback.
Let me start by apologizing personally for your experience.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your Rosegal account and answer to us?
Thank you very much for your cooperation.
Yours sincerely,
Rosegal.com Customer Service
The dress ordered is nothing like whar I got. When I tried to contact them about it I had to send pics but they could only be a certain size & phone pics were too large & I did not know how to make them smaller, only had a certain amount of days to get back to them before my lodgement expired. For $20 not worth the hassel but I would have loved the dress I ordered.
Dear michelle,
Thank you for your important feedback.
We are extremely sorry about the situation.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.
Yours sincerely,
Rosegal.com Customer Service
Do not buy from this website check the reviews first which is what i should have done. The clothes are nothing like what they look like in the pictures and everything is see through. Wasted my money!
Dear Vanessa,
Thank you for recent comments.
I want to extend my sincere apologies for the problems you have experienced.
I have followed up your case and our team will solve it for you. Please kindly message us your order number.
Thank you very much for your cooperation.
Yours sincerely,
Rosegal.com Customer Service
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Shanda,
Thank you for taking your time to write your review.
We are extremely sorry for your disappointment.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you very much for your collaboration.
Yours sincerely,
Rosegal.com Customer Service