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Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
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I bought a dress on 13 of September and they send the message: was shipping on 18 of September. Today is 08 of December and I still waiting... Never again! I am so absad! I open so many complains. And only receive a email yesterday nearly 3 months They send me a message saying to go the post office the local area of my tow and nothing is there! Don't waist your time and your money!
I would like to apologize to rosegal for any negative review from me as they had a great customer support and refunded my complete money when I didn't want the item... Thanks for your supportive customer service
Dear Ghinwa,
Thank you for your valuable feedback.
Let me start by apologizing personally for your experience.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your Rosegal account and answer to us?
We value your patronage and wish to continue serving you in the best way possible.
Yours sincerely,
Rosegal.com Customer Service
Oh my I ordered a dress in June two months later still hadn't received it, got told they would send another I waited another month contacted them Oh we haven't sent that yet. I asked for a refund they gave me two crap options. I told them no way I will never order from your site again and that I want my money back. They agreed to refund me which after the insurance (ha ha ha) I was getting about $10 back. Contacted them today as I hadn't received anything back have now been told I need to wait 5-10days for approval. Seriously I have been waiting since June. Never never never would I even look at this site again.
Dear Pamela,
I want to start by thanking you for notifying us about the issue.
We regret any inconvenience or frustration that your experience has caused you.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
Thank you for your support and patience.
Yours sincerely,
Rosegal.com Customer Service
I have previously posted regarding my lack of satisfaction with this company and ended up opening a dispute with PayPal. I have to say I am a little less angry with them as they refunded my money 24hrs later without argument. I recommend that if your not happy with them and your order has not been shipped. Do what I did you might stand a chance of not getting bent over
Dear graydon,
Thank you for notifying us of your complaint.
I want to start by apologizing unreservedly to you for what has happened.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Once again we apologize for any inconveniemce we may have caused.
Yours sincerely,
Rosegal.com Customer Service
Oh, I so wish I'd read the reviews of this site before I ordered! I ordered on 10-30 which is the same date they got THEIR money. No word or anything from them, checked the account info on their site and says the order was shipped out on 10-31... from what planet? I am VERY relieved I only spent 35.00 instead of the much larger amounts some others have lost. I will NEVER order from any unknown site again without fully researching them and reading reviews. Lesson learned.
Dear Sallie,
Thank you for taking your time to write your review.
First, I want to offer my sincerest apologies to you for the issue.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your Rosegal account and answer to us?
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.
Yours sincerely,
Rosegal.com Customer Service
Don't buy from them... will take 2 month to receive item... and very small
Dear Celynn，
Thanks for providing your extremely valuable feedback to us.
First, I want to offer my sincerest apologies to you for the issue.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your Rosegal account and answer to us?
Thank you very much for your understanding.
Yours sincerely,
Rosegal.com Customer Service
Just received the shirt I ordered... took 2 months to arrive... shirt is very thin material... shipped from china... you get what you pay for which isn't much... would not recommend this site!
Dear janet，
Thank you for recent comments.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Could you please message us your order number?
Once again we apologize for any inconveniemce we may have caused.
Yours sincerely,
Rosegal.com Customer Service
I have ordered a Sweater for which, you guys are taking forever to deliver. I had the amount deducted from my account. The estimated time for delivery was mentioned 7-10 business days and it's been more than one and half month and I have not received the parcel
Ordered a sweatshirt, took 1 1/2 months to arrive. Came with stitching already coming undone. I have been trying to contact customer support for over a week. They claim to get back to inquires within 24 hours. I've submitted three complaints with no response. I just tried their customer service number and it doesn't work.
Dear Sera,
Thank you for your valuable feedback.
We regret any inconvenience or frustration that your experience has caused you.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
We value your patronage and wish to continue serving you in the best way possible.
Yours sincerely,
Rosegal.com Customer Service
Ordered 3 dresses from Rosegal in September 2015 it is now Dec 2015 and nothing has been delivered to me... they offered me a refund on my paypal account $US20, which has never been credited for... You are SCAMMERS! Never trust a site base in CHINA ever again!...
Dear donna,
I want to start by thanking you for notifying us about the issue.
Let me start by apologizing personally for your experience.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Thank you for your support and patience.
Yours sincerely,
Rosegal.com Customer Service
I've placed order on Sep-20 and the next day received confirmation that the goods were shipped. Tracking history appeared in November only before it I saw just the two first lines.
Shipment Details
Electronic information, receive--22-Sep-2015 07:13 PM
Small package Center, receive--22-Sep-2015 09:13 PM
Parcel centre, sealing--23-Sep-2015 12:13 AM
Small package Center, left--23-Sep-2015 01:47 AM
Exchange Bureau, have been exported to open--24-Sep-2015 09:47 AM
Exchange Bureau, have been exported directly--25-Sep-2015 03:50 AM
Transit Centerleft hand navigation--25-Sep-2015 09:23 AM
UNITED STATES, Arrived --25-Sep-2015 05:23 PM
UNITED STATES, the transfer of customs-- 25-Sep-2015 09:03 PM
I decided to create a support request after which I was asked to wait till Nov-21 ("We shipped on September 21st. Therefore your delivery deadline will expire on November 21st").
On Nov-23 they asked me to choose refund or re-send option. I replied with the 2d.
Today it's Dec-7 and I have no feedback on the progress.
UPDATES: The refund was processed on Dec-12. The support team was very prompt and friendly. Yet I cannot say that it might increase the rate higher than 2 stars.
Dear Marina,
Thank you for notifying us of your complaint.
We are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your Rosegal account and answer to us?
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Yours sincerely,
Rosegal.com Customer Service
Do not order anything from Rosegal. They do not answer there phone number and their mailbox is always full. The shipping took over 2week and was way too small. Their sizes do not just run small but their measuring chart is off. Now I'm stuck with two articles of clothing I can never wear. Ill be donating them.
Dear charlotte,
Thank you so much for your important feedback.
I want to extend my sincere apologies for the problems you have experienced.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
Thank you very much for your collaboration.
Yours sincerely,
Rosegal.com Customer Service
I ordered the jacket on purpose, now I see you guys have scammed me and many others, be prepared to face charges.
Sorry about the incovinionce to all customers your money will be returned!
Dear Dylan,
Thank you for taking your time to write your review.
We wish to let the customer know that we are extremely sorry for their disappointment.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.
Yours sincerely,
Rosegal.com Customer Service
Ordered 4 items Nov 1st expedited shipment, payment taken within 24 hrs, two items arrived, the one piece jumpsuit sooooooo thin/ see through! Almost 3 wks later, then 4 wks later, Dec 1st went to call about the missing 2 items, no phone#, emailed them, no answer now 5 days later!
Dear L,
Thank you for providing your extremely valuable feedback to us.
First, I want to offer my sincerest apologies to you for the issue.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Thank you very much for your understanding.
Yours sincerely,
Rosegal.com Customer Service
I have had similar issues with this company: number support tickets submitted to no avail and called the bogus contact number on their site, which goes to some weird message about "the magic jack customer you have called is unavailable." I ordered one shirt on November 7,2015, and have not received it, nor can I track it. I am also going to try and file a complaint on the better business bureau.
Dear Krista,
Thank you for recent comments.
We very much regret that the issue has occurred.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your Rosegal account and answer to us?
Once again we apologize for any inconveniemce we may have caused.
Yours sincerely,
Rosegal.com Customer Service
The prices are fantastic and the shipping is low considering it's from China but I ordered one dress on November 10th, I got an email saying my item shipped on November 14th. I couldn't track it with the website that was given. I have sent a message to the support team 4 days ago and have still not gotten a message back, I asked either for the truth about shipping or a refund. I ordered a package from dresslily.com on the same day I ordered from Rosegal and I was able to track it and it arrived in the time it said it would.
Dear Ambe,
Thank you for your important feedback.
I want to start by apologizing unreservedly to you for what has happened.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
We value your patronage and wish to continue serving you in the best way possible.
Yours sincerely,
Rosegal.com Customer Service
If i track my order it says it entered the US on NOV. 1st, then nothing else. 5 weeks and i haven't seen my order. Tried to contact Rosegal and the website it not accepting my inquiry. Says i need an account to log in. Such a scam company!
Dear linda,
Thank you for your valuable feedback.
We regret any inconvenience or frustration that your experience has caused you.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you for your support and patience.
Yours sincerely,
Rosegal.com Customer Service
Attention: They are swindlers! Do not buy in this company ever! Pay pal helped me recover half of my money through a dispute! How to steal them is to send an item and not send the rest and keep the money!
Dear jessica,
I want to start by thanking you for notifying us about the issue.
Let me start by apologizing personally for your experience.
I have followed up your case and our team will solve it for you. Would you mind messaging us your order number?
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Yours sincerely,
Rosegal.com Customer Service
Order came in way late and was not even close to what is in the picture. Zero repo se to my request for a refund! Beyond pissed. It's a scam. It's a joke of a site. Do not ever order from them! Horrible!
Dear Marcella,
Thank you for notifying us of your complaint.
We are extremely sorry about the situation.
We have taken care of your complaint and will offer a resolution. Please kindly message us your order number.
Thank you for your support and patience.
Yours sincerely,
Rosegal.com Customer Service
I ordered a bunch of goodies on Oct 2nd, first package shipped Oct 5th. Got a package in the mail just before Halloween... good thing some of this stuff was for Halloween. However I've yet to receive the second part of the shipment. I've been in an ongoing email discussion in broken english... It's Dec 7th and I don't think I'll be getting the next package. It's cheap and unreliable. I've lost trust so I'll skip this site. Now I'd like the ads that keep following me to go away. / Update, I did get the rest of the order and a credit.
Dear Monique,
Thank you so much for your important feedback.
I want to extend my sincere apologies for the problems you have experienced.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.
Yours sincerely,
Rosegal.com Customer Service
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Brigida,
Thank you for your important feedback.
We are extremely sorry about the situation.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you very much for your collaboration.
Yours sincerely,
Rosegal.com Customer Service