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Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
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I have ordered several items from this site…in which one item I posted on my social media page of myself wearing it that all of my girlfriends had to know the site. If you read the size charts and don't mind waiting a little longer for shipping and want cute clothing at a discounted price than this site is for you! I have seen numerous comments regarding that many people have ordered the wrong size but the size chart converted into inches is pretty spot on. If their Large says 32 waist and 38 bust and you know your a** is a 36 waist and a 42 bust - don't buy it! It's not children's clothing. Not every brand and every item is made for short, tall, thick etc women.
I ordered 8 watches during checkout in said I'd receive my items in 7-10 days when they sent me an email stating it had shipped it said 10-25 days The tracking # is bogus and so is their "customer" service can't reach them at all! I will be reporting them to the BBB they should be shut down! That'll be the last they get from me! My order # is Z************** I tried every carrier possible and you can't track it!
All my clothing was children size clothing. The clothing did not come to me as it appeared online. The models appeared to be adult models but apparently they were all dummies. My advice is not to order any thing from them.
Dear Brendnette,
Thank you for notifying us of your complaint.
I want to start by apologizing unreservedly to you for what has happened.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
Thank you very much for your cooperation.
Yours sincerely,
Rosegal.com Customer Service
I bouth a few items from this site. 26/10/2015. Today is 09/12/2015 where is my order?
I paid the money. Order number Z**************?
I did not find gmail of this website. But i have my bill.
Dear Ruta,
I want to start by thanking you for notifying us about the issue.
We regret any inconvenience or frustration that your experience has caused you.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.
Yours sincerely,
Rosegal.com Customer Service
I ordered four items! And one pair of jeans was one quantity in shipping it says 2 quantity and one item that was suppose to be a Small is Large! Been sending emails to change that $#*! and I have not received an email to correct your their mistake! If y'all are a scam then it will take seconds for us to get y'all investigated, get our money back, and get new cards! This is America remember that! I want that $#*! corrected before y'all even sent it if you haven't already! By reading all the reviews it seems y'all take forever to even send anything on time!
Dear Raya,
Thank you for your valuable feedback.
Let me start by apologizing personally for your experience.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Thank you for your support and patience.
Yours sincerely,
Rosegal.com Customer Service
Well awhile ago I wrote a complaint about buying 4 items, getting 1 and sent lots of where's my other items with no response except, it's coming. Even though there was a tracking # on 1 of them that was phony as well. After I lodged a dispute with Paypal I am happy to say I have been refunded for the 3 items I didn't receive. So hopefully anyone who uses PP would do the same.
Dear Lynn,
Thank you for your important feedback.
We are extremely sorry about the situation.
We have taken care of your complaint and will offer a resolution. Would you mind messaging us your order number?
We value your patronage and wish to continue serving you in the best way possible.
Yours sincerely,
Rosegal.com Customer Service
The company is great at communicating in efforts to resolve whatever issues you have with them. Jut be mindful of the season to which you're buying from them as international shipping comes with it's complications.
Dear Darius,
Thank you for recent comments.
I want to extend my sincere apologies for the problems you have experienced.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
Thank you very much for your collaboration.
Yours sincerely,
Rosegal.com Customer Service
I have already inquired and created three support tickets but received no response.
Its already more than 20 days and still have not received my order and untraceable on China post.
Why no one is responding to the support ticket neither responding the calls.
Dear gitanjali,
Thank you for providing your extremely valuable feedback to us.
We wish to let the customer know that we are extremely sorry for their disappointment.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Once again we apologize for any inconveniemce we may have caused.
Yours sincerely,
Rosegal.com Customer Service
Items arrived on time, but quality is low and so I've contacted Rosegal 4 times about getting info to make a return. I've gotten 0 responses. Never ordering from them again.
Dear Elizabeth,
Thank you for taking your time to write your review.
First, I want to offer my sincerest apologies to you for the issue.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Thank you very much for your understanding.
Yours sincerely,
Rosegal.com Customer Service
Made purchase, then no item delivered and you give a fake phone number that you can't leave a message on. Cannot submit a help ticket either... it's feeling like a big scam!
Dear Susan,
Thank you so much for your important feedback.
We very much regret that the issue has occurred.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your Rosegal account and answer to us?
We value your patronage and wish to continue serving you in the best way possible.
Yours sincerely,
Rosegal.com Customer Service
You did not Offer me a solution to my problem you are saying that because I went with your company that I need to pay you $15 for crappy service and no merchandise I want nothing to do with you guys I just want all my money back and I will not recommend you to anyone I will put on social media what a fried your company in and any review site I can find I will make sure they know what a fraud you are
Dear gloria,
Thank you for notifying us of your complaint.
I want to start by apologizing unreservedly to you for what has happened.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
Once again we apologize for any inconveniemce we may have caused.
Yours sincerely,
Rosegal.com Customer Service
It takes more than a month to come Then it comes in a bag the size as a envople I will never order from this place.
Dear Kathleen,
I want to start by thanking you for notifying us about the issue.
We regret any inconvenience or frustration that your experience has caused you.
I have followed up your case and our team will solve it for you. Please kindly message us your order number.
Thank you for your support and patience.
Yours sincerely,
Rosegal.com Customer Service
I send 2 messages, bat no respond. I ordered my items before read review. My bad.
Dear LJILJANA，
Thanks for providing your extremely valuable feedback to us.
We are extremely sorry for your disappointment.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you very much for your collaboration.
Yours sincerely,
Rosegal.com Customer Service
I Ordered and paid for the shipment on September 5,2015 and no response as to where my order is. Do not order from them period! I could not sign in with them on the email account that I paid for so I had to open a new account and to date, they have not replied what so ever. Get them off the internet immediately!
Dear Susan,
Thank you for your important feedback.
We are extremely sorry about the situation.
Please kindly note the order number provided is invalid. Please kindly message us your correct order number. We will resolve the issue for you soon.
Thank you for your support and patience.
Yours sincerely,
Rosegal.com Customer Service
I warn you, do not use this site. As soon as I purchased an item, my credit card number got "stolen." This has never happened before and the only odd purchase I made was to this site. It has taken about 5 weeks and I have no yet received my order. This is a terrible site... even though the stuff might be appealing, I promise you you will regret it!
Dear Jennifer,
Thank you for your valuable feedback.
Let me start by apologizing personally for your experience.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your Rosegal account and answer to us?
We value your patronage and wish to continue serving you in the best way possible.
Yours sincerely,
Rosegal.com Customer Service
Items arrived 4 weeks after order. They were way too small for the size they claimed to be, and the materials were very sub-par.
I opened a ticket on their site and have not received a response. I now try at least once a week to get a reply and I get nothing.
I guess their business model is to rip everyone off once and then shut down.
Dear Thomas,
Thank you for notifying us of your complaint.
I want to start by apologizing unreservedly to you for what has happened.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.
Yours sincerely,
Rosegal.com Customer Service
Orders took forever to get here from China and then they did not look like the pictures at all. Bad sizing, differernt materials than the pictures. I think they post pixs from other sites and then make a poor quality knockoff. Feturns are a nightmare b/c you pay the postage to China which is minimun $25.
Update: B/c I wrote this review, Rosegal contacted me and said they would refund my money, which they did on one item... still waiting on the second item to be refunded.
Dear Deitra,
Thank you so much for your important feedback.
We very much regret that the issue has occurred.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Thank you very much for your understanding.
Yours sincerely,
Rosegal.com Customer Service
UPDATE:
Ordered 4 items, only received 2 of 4. Have inquired at least 1/2 dozen times with nothing back.
DO NOT WASTE YOUR MONEY!
I finally rec'd my last 2 items... a cardigan I could read my husband's cell phone through folded in 4! The sweatshirt is NOT a sweatshirt! This is a longsleeve t-shirt. Wow.
Dear Michelle,
Thank you for taking your time to write your review.
First, I want to offer my sincerest apologies to you for the issue.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your Rosegal account and answer to us?
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.
Yours sincerely,
Rosegal.com Customer Service
There has to be another way to contact these thieves! I want my money back! I want to ship these horribly made clothes back! The number says it's magic jack and when i try and file a compliant it says password it wrong. The frustration is off the charts right now. Anyone get through to them?
Dear joZie,
Thank you for providing your extremely valuable feedback to us.
We wish to let the customer know that we are extremely sorry for their disappointment.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
Thank you very much for your understanding.
Yours sincerely,
Rosegal.com Customer Service
I ordered a sweat shirt with my cousins on November 9th, 2015 for the Holidays. Rosegal took my payment immediately! Not one of us received anything yet. I wrote them asking where my order was. They finally responded on December 8th saying it will take 10-25 business days to receive after it's shipped which was on the 23rd of November.
Dear Kelly,
Thank you for recent comments.
I want to extend my sincere apologies for the problems you have experienced.
I have followed up your case and our team will solve it for you. Would you mind messaging us your order number?
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Yours sincerely,
Rosegal.com Customer Service
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Katrina,
Thank you so much for your important feedback.
We very much regret that the issue has occurred.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your Rosegal account and answer to us?
Once again we apologize for any inconveniemce we may have caused.
Yours sincerely,
Rosegal.com Customer Service