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Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Placed an order over 1 month ago and still don't have the product. I submit a ticket because that is the only way to get in touch with them. They send you back a generic email that tells you unfortunately your item can't be tracked but rest assure it will be there in 10-45 days! Seriously! Don't waste your time or money on there garbage clothes!
OMG PLEASE DONT WASTE YOUR MONEY ABSOLUTELY APPAULING.
DOES NOT LOOK ANYTHING LIKE THE PHOTOS ON THERE WEBSITE CLOTHING LOOKS LIKE ITS BEEEN SEWING BY A CHILD FABRIC IS SO SEE THRU AND SIZING IS WAY OUT. ONE OF MY DRESSES WAS SUPPOSE TO HAVE BEEN BLACK WITH POCKETS ON THE OUTSIDE CAME IN A NAVY WITH HIDDEN POCKETS.
PLEASE DONT USE THIS COMPANY I HAVE JUST LOST $180 Aus
Dear Varsha,
Thank you for taking your time to write your review.
First, I want to offer my sincerest apologies to you for the issue.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your Rosegal account and answer to us?
Once again we apologize for any inconveniemce we may have caused.
Yours sincerely,
Rosegal.com Customer Service
I have already wrote a review about how terrible this company is, never receiving items or updates, also this company does not respond apparently unless you complain allot. All of my transactions with their customer service has been condensingly polite. Expecting me to be complacent or patient on spending my money on items it apparently takes, well I will let you know when I actually get them. This company commented on a previous review and acted like they I had not responded when in fact I responded the same day. I would suggest buying from anywhere else.
Dear marla,
Thank you so much for your important feedback.
We very much regret that the issue has occurred.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
Thank you very much for your collaboration.
Yours sincerely,
Rosegal.com Customer Service
This is my second review of Rosegal. Rosegal finally contacted me and gave me some options regarding my purchase. I believe it was because PayPal got involved and Rosegal does read these reviews. I decided to get a refund and Rosegal immediately reimbursed me my money. I originally gave Rosegal one star because of the lack of communication and longevity of processing orders. I now give them a two for contacting me and quickly reimbursing my money; however, I will not purchase from them again. I still recommend that customers research companies before ordering from them. Rosegal has a lot of negative reviews. I hope they rethink their business model and honor their customers' expectations in the future.
Dear April，
Thank you for notifying us of your complaint.
I want to start by apologizing unreservedly to you for what has happened.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
We value your patronage and wish to continue serving you in the best way possible.
Yours sincerely,
Rosegal.com Customer Service
I ordered a shirt, they charged my credit card, and it never came. On their "contact us" page there are multiple ways to contact them but none of them work! The phone number leads to a full mailbox no longer accepting messages. There is no live chat ever available. They also have a spot to create a claim ticket which has no active link. Criminals!
Dear Melissa,
I want to start by thanking you for notifying us about the issue.
We regret any inconvenience or frustration that your experience has caused you.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Thank you very much for your understanding.
Yours sincerely,
Rosegal.com Customer Service
Bought a pair of boots, received them today. Everything looked great except they smell like they've been soaking in gasoline for the past 6 months. I can't even stand them in my house or on my feet. They are now tied up in a bag outside.
Dear Lori,
Thank you for your valuable feedback.
Let me start by apologizing personally for your experience.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your Rosegal account and answer to us?
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Yours sincerely,
Rosegal.com Customer Service
I was excited to find a website that had cute clothes at an affordable price. I placed my order on 11/25 and paid extra for expedited shipping. When I went to track my order the # they sent via email was incorrect. I'm leaving for Miami on Sunday and I'm assuming I won't be getting the clothes I paid for in time. I'm very disappointed. I tried calling but there's no answer and the machine is full. I also put in two help tickets and have not received a response. Unless this issue is resolved I will not be ordering again.
Dear Melissa,
Thank you for your important feedback.
We are extremely sorry about the situation.
Our team has reviewed your complaint and will offer you a solution. Could you please message us your order number?
Thank you very much for your cooperation.
Yours sincerely,
Rosegal.com Customer Service
My first order went well. My second order was a disaster. Both items were way too small, despite ordering the right size based on the measurements they provided. No response from customer service yet. I am guessing I won't hear from them, so my only recourse may be to go to PayPal and get them involved. Frustrating!
A note on quality. One dress looked cute online, but was basically a Halloween costume. The other was made of decent material, but was too small.
Update 12/7/15: I received a response (finally) from their customer service. In it, instead of telling me how to return the items, they requested I take PHOTOGRAPHS of the items, presumably with me in them, to show them - well, I'm not sure what. I can't even get into one of the dresses and the other puckers in places that don't look right. I have NEVER been asked to take "measurement pictures." So this what what the Rosegal representative was referring to when he/she indicated that customer service had taken care of my issue. Um, no, it didn't. I am no closer to resolving this than I was before. I did reply on the customer service ticket that I will not send pictures. I just want to return the goods and get my money back.
I agree with others who have posted here. Rosegal is poorly run and feels very much like a scam.
Dear Lisbeth,
Thank you for recent comments.
I want to extend my sincere apologies for the problems you have experienced.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.
Yours sincerely,
Rosegal.com Customer Service
Same as above really, weird material, medium size would fit a child (and I'm usually small). Trying to return but no response to my message. Feeling like I've been ripped off.
Dear emma,
Thank you for providing your extremely valuable feedback to us.
We wish to let the customer know that we are extremely sorry for their disappointment.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Thank you for your support and patience.
Yours sincerely,
Rosegal.com Customer Service
These people are scam artists. They post pictures of nice looking clothes and then when you receive your order, you realize the clothes you get doesn't match up to the website clothes. I received the wrong sweatshirt and they only refunded me $2.80 of my $16. They also took a very long time to respond and to ship. Bad company
Dear Jennie,
Thank you for taking your time to write your review.
First, I want to offer my sincerest apologies to you for the issue.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your Rosegal account and answer to us?
We value your patronage and wish to continue serving you in the best way possible.
Yours sincerely,
Rosegal.com Customer Service
Do not purchase from these criminals. I wish I would've seen the reviews on the Facebook comments before I placed my order. They don't even let you review their pages because they know they're all liars and cheats. Save your money. It's a scam and I have no idea how they get away with it.
Going to the bank tomorrow since they've ignored me on FB... I will dispute this until it's fixed! The tracking info they sent me is even wrong. WTH!?
Dear April,
Thank you so much for your important feedback.
We very much regret that the issue has occurred.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
Thank you very much for your collaboration.
Yours sincerely,
Rosegal.com Customer Service
Order 5 blouses... Received 4... Three of which (ordered as XL) would not even fit my 10 year old grand daughter.
No invoice in package... took almost a month to get the screwed up order.
Rate it a minus 5 on a scale of one to ten
Dear Howard,
Thank you for recent comments.
I wish to start off by telling you that we are extremely sorry about the situation.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Yours sincerely,
Rosegal.com Customer Service
It took me three months to receive my sweater and it doesn't even look like a sweater... can't even explain what kind of material it looks like. The customer service is pathetic. This place is in China... DON'T ORDER FROM THEM. SAVE YOUR MONEY.
Dear RACH,
Thank you for your important feedback.
I want to start by apologizing unreservedly to you for what has happened.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Thank you very much for your cooperation.
Yours sincerely,
Rosegal.com Customer Service
Ordered September 16,2015... still have not received... disputed with PayPal and they closed it without resolve...
Dear Donna,
Thank you for your valuable feedback.
We regret any inconvenience or frustration that your experience has caused you.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your Rosegal account and answer to us?
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.
Yours sincerely,
Rosegal.com Customer Service
Clothes arrived falling apart and stained, I have filed 2 tickets and have yet to hear back. Called their "customer service number" no answer or availability to leave a message. Calling my bank to file a fraudulent claim.
Dear Carrie,
I want to start by thanking you for notifying us about the issue.
Let me start by apologizing personally for your experience.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
Thank you for your support and patience.
Yours sincerely,
Rosegal.com Customer Service
My review reads like all the others. I ordered two items on Halloween after seeing an ad on FB. I still haven't received anything, except and email with two photos of a package. These packages are not trackable. Thankfully the items were inexpensive and I used Paypal to pay. I have completed a ticket with Rosegal, but from the other reviews, I'm not expecting a response.
Dear Jenni,
Thank you for notifying us of your complaint.
We are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Could you please message us your order number?
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Yours sincerely,
Rosegal.com Customer Service
DO NOT ORDER FROM THIS SITE. The clothes are terrible and cheap. The material is thin. I finally got one of two packages about a month after ordering. When I pulled the shirts out, they were so small. I ordered medium and larges but they were really small. My 7 year old could wear them. I am sure to throw them away very shortly because the fabric is so cheap. I have learned my lesson and will not ever order online especially from China. This was 40.00 thrown in the trash.
Dear misty,
Thank you so much for your important feedback.
I want to extend my sincere apologies for the problems you have experienced.
We have taken care of your complaint and will offer a resolution. Would you mind messaging us your order number?
Thank you very much for your collaboration.
Yours sincerely,
Rosegal.com Customer Service
HORRIBLE CUSTOMER SERVICE. Trying to return an item that was delivered THREE WEEKS AGO. I've contacted their returns department THREE TIMES WITH NO RESPONSE. They only allow you 30 days to return, but refuse to let you start a return in the first place. Crappy items, horrible quality, incompetent company. Will never buy from them again.
Dear rebecca,
Thank you for taking your time to write your review.
We wish to let the customer know that we are extremely sorry for their disappointment.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
We value your patronage and wish to continue serving you in the best way possible.
Yours sincerely,
Rosegal.com Customer Service
Sneaky, scamming $#*! fools. Don't send you shipping confirmation. Don't send you your items. Do not buy. I wish I would of read the reviews before buying. Just filed dispute with my bank on them today.
Dear Shannon,
Thank you for providing your extremely valuable feedback to us.
First, I want to offer my sincerest apologies to you for the issue.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
Once again we apologize for any inconveniemce we may have caused.
Yours sincerely,
Rosegal.com Customer Service
They have nit sent my order and the number that was provide keep saying not able to leave message and ni email. Can someone please help me with getting my money back. First time order
Dear Nina,
Thank you for recent comments.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Please kindly message us your order number.
Thank you very much for your understanding.
Yours sincerely,
Rosegal.com Customer Service
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jennifer,
Thank you for providing your extremely valuable feedback to us.
We are extremely sorry for your disappointment.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you for your support and patience.
Yours sincerely,
Rosegal.com Customer Service