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Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I ordered 2 sweater back on October 1st 2015, I received one ( really poor quality mind you) I am still waiting for my other sweater and it's now December 3rd. I filled out a ticket form on Decemeber 1st, and they haven't responded even though it says they will respond in 24hours.
You call the number for customer service and it's a magic jack number with no room for messages.
WORST COMPANY! Never order from them, It's a scam!
Worst company and products ever! I had a gut feeling when I ordered from this company that it may be a total scam, which it is. The company is located in China. Their clothing looks really nice in the pictures and the prices are really low... and you get what you pay for... The items will take about 1 to 2 months to arrive. Neither of the ordered items looked anywhere close in quality and color as it does on the pictures. The return process is impossible and their customer service is trained to stall the process. If you leave a negative review of the item on their website they wont post it. I just hope they don't steal and sell my credit card info... I'm disappointed that Facebook will let this company advertise on their site.
Dear Stefanie,
Thank you for your valuable feedback.
We regret any inconvenience or frustration that your experience has caused you.
We have taken care of your complaint and will offer a resolution.We would be very grateful if you message us your order number.
Thank you very much for your cooperation.
Yours sincerely,
Rosegal.com Customer Service
Placed my order on 10/12, and as of 12/03, I have received nothing! I questioned them two weeks ago and the said that it had been shipped but could give no tracking # since I opted for the free shipping. I am going to file a complaint with paypal about this company!
Dear Lisa,
I want to start by thanking you for notifying us about the issue.
Let me start by apologizing personally for your experience.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
We value your patronage and wish to continue serving you in the best way possible.
Yours sincerely,
Rosegal.com Customer Service
I ordered 10-13-15, it's now 12-3-15 and I have yet to receive either of the two items. I am so upset I didn't read reviews before I ordered. I can't believe Facebook advertises for them. I hate when I've been scammed! Its a terrible foolish feeling!
Dear Lucy,
Thank you for notifying us of your complaint.
We are extremely sorry about the situation.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
Thank you for your support and patience.
Yours sincerely,
Rosegal.com Customer Service
I ordered 2 hoodies in the same style just in different colors. The first one arrived 8 weeks later from CHINA and looked NOTHING like the photo. The second arrived a week after that and didn't match the photo OR the first hoodie.
I'm sticking to MADE IN AMERICA from now on.
Dear Jasmine,
Thank you so much for your important feedback.
I want to extend my sincere apologies for the problems you have experienced.
I have followed up your case and our team will solve it for you. Could you please message us your order number?
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Yours sincerely,
Rosegal.com Customer Service
Over a month later, I never received my 3 items. I will never order from them again and am currently trying to get a refund on my order
Dear Jackie,
Thank you for taking your time to write your review.
We wish to let the customer know that we are extremely sorry for their disappointment.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your Rosegal account and answer to us?
Thank you for your support and patience.
Yours sincerely,
Rosegal.com Customer Service
I paid for many items and after 2months yet to receive them! When I finally did, theres 2 items missing which I paid for and I cant access their help or contact us line! Total rip off! I will be telling everyone not to shop at rose gal.
Dear Rebecca,
Thanks for providing your extremely valuable feedback to us.
First, I want to offer my sincerest apologies to you for the issue.
Our team has reviewed your complaint and will offer you a solution. Would you mind messaging us your order number?
Once again we apologize for any inconveniemce we may have caused.
Yours sincerely,
Rosegal.com Customer Service
You know the saying..."If it seems too good to be true, it probably is." Well I should have listened to that but I learned the hard way.
My first order with RoseGal was on 8/9/15,12 items for $155.39. I received 8 of the items within 2 weeks, then 6 weeks later 2 items came. After filing many tickets and getting the cut and past responses to wait, I finally received a refund on my PayPal account 11 weeks later for one item that was discontinued and 16 weeks later for an item they shipped by China Post but I never received.
My second order was on 9/16/15,2 items for $27.01. They shipped them by China Post and I have never received these items. I have filed many tickets and once again received the cut and past responses asking questions that I have already answered. I have asked them to resend the items with a different carrier other than China Post or a refund to my PayPal account but they have stopped responding.
My third order was placed on 9/21/15,4 items for $54.62. I requested a different carrier other than China Post and I received all 4 items within 2 weeks.
My fourth oder was placed on 10/16/15,4 items for $55.62. Once again, I requested a different carrier other than China Post. Two weeks later my order had not been sent so I had to file a ticket to find out the items were on back order. A month later I received 2 of the items and 6 weeks later the other 2 items.
Needless to say, I will not be placing a fifth order.
12/24/15
After filing a claim with PayPal, I have since received my refund.
Dear Denise,
Thank you for recent comments.
We very much regret that the issue has occurred.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you very much for your collaboration.
Yours sincerely,
Rosegal.com Customer Service
After reading these review, I cancel my order but they sent order already after my cancellation email. I am sure I can't receive item or If I receive it will be rubbish.
Dear Manijeh,
Thank you for your important feedback.
I want to start by apologizing unreservedly to you for what has happened.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.
Yours sincerely,
Rosegal.com Customer Service
I am turning you people in. I deserve to know where my orders are I have not received my purchases and I Am taking action unless you so kindly reply and send me what I purchased thank you
Dear Samantha,
Thank you for your valuable feedback.
We regret any inconvenience or frustration that your experience has caused you.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your Rosegal account and answer to us?
Thank you very much for your understanding.
Yours sincerely,
Rosegal.com Customer Service
I still haven't received anything! They don't respond to you either! Worst company ever!
Dear Jocelyn,
I want to start by thanking you for notifying us about the issue.
Let me start by apologizing personally for your experience.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
Once again we apologize for any inconveniemce we may have caused.
Yours sincerely,
Rosegal.com Customer Service
Very disappointed in quality and nothing like written description nor pics... I guess you get what you pay for... cheap crap.
Dear Amanda，
Thank you for taking your time to write your review.
First, I want to offer my sincerest apologies to you for the issue.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
Once again we apologize for any inconveniemce we may have caused.
Yours sincerely,
Rosegal.com Customer Service
Not worth the cheap prices. Save your money. Nothing looks remotely as good as the photos. Had many items arrive defective and they will not reply to my complaints.
Dear Julie，
Thank you so much for your important feedback.
We very much regret that the issue has occurred。
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you very much for your understanding.
Yours sincerely,
Rosegal.com Customer Service
Do NOT buy ANYTHING from this HORRIBLE company! I, like so many others on here, ordered just one item at the beginning of November and it is STILL not here! HORRIBLE, HORRIBLE customer service! I ordered a sweater from an ad on Facebook. I hope that FB removes them from their "feeds". Shame on FB for not doing a better job at looking at what types of companies advertise. I, (again like so many others on here), wish that I would have read these reviews first! AAAAGGGGHHHH! I'm so ANGRY!
Dear Stacy,
I want to start by thanking you for notifying us about the issue.
We regret any inconvenience or frustration that your experience has caused you.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your Rosegal account and answer to us?
Thank you very much for your cooperation.
Yours sincerely,
Rosegal.com Customer Service
It took over a month and half I still haven't received my other item I ordered a faux leather clear also can't get a response for a return for an item that fits my 9 year old
Dear Aleisha,
Thank you for your valuable feedback.
Let me start by apologizing personally for your experience.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.
Yours sincerely,
Rosegal.com Customer Service
Ordered lace jeans 11/6/2015 same day I ordered the cardà gan sweater and haven't received them
Dear Frances,
Thank you for your important feedback.
I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Could you please message us your correct order number?
Thank you for your support and patience.
Yours sincerely,
Rosegal.com Customer Service
I ordered three tops on this site and while one of them fits and is cute, the other two are a mess. One arrived ripped all the way up the arm and the third one says it is a large and I can not even get it over my head it is so small. ( I wear a size 10 so a large should be no problem). I created a ticket with them with the promise of a 24 hour response lead time. Two weeks later I have heard NOTHING! I even made another ticket and NO RESPONSE! Then I read the reviews and MAN am I mad! This company is totally operating illegally and I intend to report them to the BBB.
Dear heather,
Thank you for recent comments.
I want to extend my sincere apologies for the problems you have experienced.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Yours sincerely,
Rosegal.com Customer Service
If there was a rating of 0 that's what I'd give them. I ordered 3 items November 4th, it's now Dec. 2nd still nothing. The tracking number I had for DHL said my package should've arrived Nov 24th. I called DHL on the 29th and they said they never received package from Rosegal so to call them and ask. Call the "phone number" and it's just some regular magic jack phone number with a full voice mail box. Emails go unanswered. Now the phone is not in service. Terrible waste of my money. SCAM SCAM SCAM! DO NOT, I REPEAT DO NOT BUY FROM THIS SHAM OF A COMPANY. I wish I had read the reviews before buying. Smh.
Dear Zakiya,
Thanks for providing your extremely valuable feedback to us.
We wish to let the customer know that we are extremely sorry for their disappointment.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your Rosegal account and answer to us?
Thank you very much for your collaboration.
Yours sincerely,
Rosegal.com Customer Service
One month later I still don't have my total purchased items. The one item they sent looks, completely different than the website picture. A very poor quality and make, it Looks like an item from a dollar store. I have written them several times to inquire about the rest of my shipment however there has been no reply from them, although their website indicates they will get back to us after one or two business day. I guess that is the way they make their money as most customers will give up getting their items or send them back their poor quality items. I will stick to my Amazon orders from now on. Their higher price worth the convenience, the trust and the service they provide.
Dear Irani，
Thank you for notifying us of your complaint.
I want to start by apologizing unreservedly to you for what has happened.
I have followed up your case and our team will solve it for you. Please kindly message us your order number.
We value your patronage and wish to continue serving you in the best way possible.
Yours sincerely,
Rosegal.com Customer Service
After waiting a month and half waiting for my order, I received an item that did looked nothing like the picture and was way too small and far beyond bad.
Shame on me for not checking into the reviews before I ordered. I will eat this one up as experience as not going to waste money and more of my time trying to return.
Dear Nancy,
Thank you for taking your time to write your review.
First, I want to offer my sincerest apologies to you for the issue.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
Once again we apologize for any inconveniemce we may have caused.
Yours sincerely,
Rosegal.com Customer Service
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sarah,
Thank you for your important feedback.
I want to start by apologizing unreservedly to you for what has happened.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.
Yours sincerely,
Rosegal.com Customer Service