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Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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How do I send back this package for refund... has not been opened but ticket on it says contents is a dress 65% cotton/35%rayon... the dress I ordered was all polyester! I would NEVER order a cotton dress. And it says value $7.91. Which I paid double that! How do I send this back!
Copied and pasted someone else's post and changed a few words because my situation was exactly the same. I ordered two items. The material did not match the description and photos on the website and when I asked to return the items for a refund, they told me I was responsible for shipping costs, which would have cost more to ship than the cost of the items. After contacting them several times, each time receiving the same generic email, I decided to keep the items. As with someone else's post I'll use them for scrap material or rags, I guess. Do not buy from this company or any like it, they all have extremely poor customer service. I would give it zero stars if possible.
Dear M,
Thank you for providing your feedback to us.
We regret that our service and the items did not meet your expectation.
Our team has reviewed your complaint and will offer you a aolution. Could you please message us your order number?
We regret that the issue has occurred.
Yours sincerely,
Rosegal.com Customer Service
I placed my order on Dec. 20th. The sent me an email that it was shipped a couple of weeks later. That was about 6 weeks ago. I keep complaining and they keep adding days to the number of days it takes to get it. At first it was 21 then it was 45. It's a scam! Don't order from here. YOU WILL BE DISAPPOINTED!
Dear T,
We are sorry about the situation.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
We are sorry for the frustration this has caused you.
Best Regards
Rosegal.com Customer Service
This company cannot be legit. They don't have a way to get ahold of them and don't mail orders. But making $10. - $20. Per item, they are making good$$. MY good$$.
Dear Jonni,
Thank you for notifying us of your complaint.
We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
If you have any problem, please message us your order number, then we will provide a solution for you.
If any question, please email to [email protected] or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
I ordered from Rosegal in November, and placed multiple help tickets in December inquiring about my order. I finally recieved an email at the end of December stating my order had shipped. 2.5 months after ordering, and 1.5 months after "being shipped" I have yet to receive my order. Save yourself the time and frustration. Just burn your money in your fireplace. It'll be much quicker.
Giving this company a One Star review is very very generous.
Dear Lisa,
Thank you for notifying us of your complaint.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
We have taken care of your complaint and will offer you a resolution. Could you please message us your order number or email address registered on our website?
We are sorry for the frustration this has caused you.
Yours Sincerely
Rosegal Customer Service
I have been trying to get answers, I want to send my order back, it's awful, I refuse to keep them, I want a full refund back! No excuses, I've asked for address to send back by mail, it cost me 40.00 dollars Canadian for shipping that u said was free! I want some answers!
Dear Jeannie,
Thank you for your important feedback.
Rosegal offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosegal.com/warranty-return/
We have sent you an email and provided a solution, could you kindly check your email?
We are sorry about the situation.
Best Regards
Rosegal Customer Service
Well I sure wished I would have read all the reviews before ordering! I paid extra money to have my item sent earlier and of course I'm still waiting on it! I canceled my debit card as well! Blast this company all over the INTERNET so people will know how dirty they really are!
Dear Tammy,
Thank you for notifying us about the issue.
Please understand after we receive your order, normally it will take us some time to prepare the items.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
We are sorry for the frustration this has caused you.
Yours sincerely,
Rosegal.com Customer Service
I ordered five dresses to be used by my bridesmaids. The dress material did not match the description on the website and when I asked to return the dresses for a refund, they told me I was responsible for shipping costs, which would have cost more to ship than the cost of the dresses, because you can only send returns to China. After contacting them several times, each time receiving the same generic email, I decided to keep the dresses. I'll use them for scrap material for craft projects, I guess. Do not buy from this company or any like it, they all have extremely poor customer service. I would give it zero stars if possible.
Dear Sydney,
We regret that our service and the items did not meet your expectation.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
If any question, please email to [email protected] or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Best Regards
Rosegal.com Customer Service
I wish I could give this company LESS THAN 1 STAR! I have never seen more poor quality clothing. Sizing is way off. It is basically crap material... and that is an understatement. And, the return policy is made to detour you from returning... on top of that they want to give a store credit! I do not want a store credit. I want my money back. Rosegal is misleading in their advertising.
Dear Anjee,
Thank you for providing your feedback to us.
Rosegal offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosegal.com/warranty-return/
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
We apologize for the inconvenience this issue has caused.
Best Regards
Rosegal Customer Service
Wish i had never heard of Rosegal. My package came today, and the beautiful clothes i saw and ordered on website turned out to be horrible: different fabrics, different models, terrible quality! Nothing corresponds to what you see online. Besides, the skirt i ordered is all stained, and the coat disjointed. A totally waste of time and money!
Dear Mae,
We regret that our service and the items did not meet your expectation.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Thank you very much for your understanding.
Best Regards
Rosegal Customer Service
Never order from this site. My item that I ordered is COMPLETELY different to the supposed beautiful dress I ordered. I was going to wear this to a wedding, but can even were it around the house. Sizing all wrong, colours are appalling and nothing like what I expected. Talk about false advertising. Complete scam and will be letting my friends who are also online shoppers the same.
Dear chloe,
Thank you for notifying us of your complaint.
Rosegal offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosegal.com/warranty-return/
We have taken care of your complaint and will offer you a resolution. Could you please message us your order number or email address registered on our website?
We regret the inconvenience that your experience has caused you.
Yours Sincerely
Rosegal Customer Service
What a scam! Don't buy from Rosegal, size M is equivalent to XXS in US, nothing fit and when you submit a claim, they ask you to take pictures of it with a measure tape, to end up telling that if you return the merchandise to China at your own cost, they'll give you a store credit or keep the merchandise and will give you 20% of the value in store credit. They know their sizing is incorrect, you can see that in all the reviews!
Dear Maria,
I want to start by thanking you for notifying us about the issue.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
We regret that the issue has occurred.
Yours sincerely,
Rosegal.com Customer Service
Rosegal what a waste of time and money. Do not buy from this site. Like many on here I didn't read the reviews and trusted. Never again. I received absolute rubbish clothes, you couldn't give them away as another reviewer stated even to the good will. At least I received the rubbish, but wish I didn't. I have received a ticket number for support but have not heard anything g from them except their automatic response, which must be worn out from all customers wanting to return their goods.! Has any one every got their money back?
I dont want the clothes in my house. I feel insulted. Be warned pass the word on.
Dear Lorraine,
We regret that our service and the items did not meet your expectation.
I have followed up your case and our team will solve it for you. Please kindly message us your order number.
Thank you very much for your understanding.
Yours sincerely,
Rosegal.com Customer Service
Ordered over 50 days ago, never received items. Cannot get into account to respond to ticket or contact them, chatted with a rep on line and she said she would give me a temporary password but it does not work either! My original password did not work right after I signed up? WHAT'S GOING ON? Cannot get into site to retrieve my order number so I will leave my ticket number in the space below, although I can't view that either! I WANT MY MONEY BACK!
Dear Peggy,
Thank you for your important feedback.
Let me start by apologizing personally for your experience.We are sorry to hear you've had difficulties to reach us. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours.
If you prefer to contact us on the phone, please call us at this number (315) 221-8558 between 7：30-21:30(GMT+8).
We have taken care of your complaint and offered a resolution via the ticket center. Could you please check your Rosegal account and answer to us?
We are sorry for the frustration this has caused you.
Yours sincerely,
Rosegal.com Customer Service
I ordered a beautiful (at least it was on the picture) cardigan in pink and grey colors. It was supposed to be thick more like wool material, instead it was a cheap polyester see trough rag... Not even similar to the one on the photo which they stole from forever 21 company in USA. The other item I ordered haven't received yet so I don't know how that would look like or IF I would be receiving that, because a lot of people complain that they didn't get something they ordered, especially if they ordered several or more items. Maybe spending 20 dollars on a cardigan is nothing to somebody but in my country 20 dollars is considerable amount of money since the average pay is 300 dollars per month... So go figure. I would love to see those crooks' site shut down because they are nothing but liars.
Dear Martina,
We regret that our service and the items did not meet your expectation.
Our team has reviewed your complaint and will offer you a solution. Could you please message us your order number?
Thank you very much for your cooperation.
Yours sincerely,
Rosegal.com Customer Service
I even paid for expedited shipping to find out that the order will not arrive on time. I paid 93USD. So i requested to cancel the order and they said that cancelling will take 5days and refund will take 25 days. Not even sure if they will really refund it. I told them that i will report them to the bank and after that they said that they just refunded it. Asked my bank and told me no refund posted! No way to call or email them! Im filing a complaint to dispute this
Dear Astrid,
Thank you for notifying us about the issue.
Some of the items were back-ordered which have delayed the delivery and the precise shipping time can also be affected by many uncontrolled factors.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
If any question, please email to [email protected] or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
I paid nearly $100 for the lesson that RoseGal is NOT a trustable seller: They show nice clothes but ship rags and junks. What I received from one order are totally different from what shown on the site: the clothes are made of very cheap material, very poor craftsmanship, awkward shape and size. I ordered 2 coats and received some rags just long enough to cover my belly button, wrinkles at every seams, material is very thin that even the lightest light can shine through. I ordered sweat shirt and got something like a cheap Tshirt. I placed tickets to complain and they did not answer until more than a month later, and this put me into an expired condition. I went to RoseGal site and gave bad review under the items I bought and they deleted my reviews. They even kicked me out on FaceBook for my warning others not to buy.
Dear Hong,
Let me apologize personally for your experience.
Rosegal offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosegal.com/warranty-return/
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Thank you for your support and patience.
Yours sincerely,
Rosegal.com Customer Service
The customer service responded to me in an extremely positive manner. I received my item, a wig, and it is the most beautiful wig I have ever seen in my life! This is high quality. I couldn't be happier!
IT IS IMPOSSIBLE TO LOOK IN THE TICKET OR SEND YOU A MESSAGE IN THE TICKET, THIS IS JUST ANOTHER WAY TO MAKE CONSUMERS THINK YOU CARE OR WILL DO ANYTHING FOR THEM. I HAVE TRIED MULTIPLE TIMES TO DO WHAT YOU HAVE ASKED, YOUR LINKS DO NOT WORK, YOUR "TICKET" DOES NOT WORK, SO MY REVIEW STANDS AS WRITTEN! HORRIBLE COMPANY, HORRIBLE MERCHANDICE, HORRIBLE CUSTOMER SERVICE, SIZES MUCH SMALLER THAN LISTED AS PROVEN BY MY MEASUREMENS AND EMAILS THAT THEY REQUESTED. FORGET A REFUND! SHARE WITH YOUR FRIENDS, READ THE REVIEWS PEOPLE. THE WORD SCAM COMES UP OVER AND OVER!
Dear Lisa,
Thank you for taking your time to write your review.
We are sorry to hear you've had difficulties to reach us. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours.
If you prefer to contact us on the phone, please call us at this number (315) 221-8558 between 7：30-21:30(GMT+8).
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
We apologize for the inconvenience this issue has caused.
Yours sincerely,
Rosegal.com Customer Service
I ordered a dress and haven't seen ANY update omit. When I try to sign in, I'm bumped out. I can't get passed the initial page, then I get bumped. No emails sent to me when I ask for "forgot password" to see if I can get in a different way. They were quick to take their money and then later an international charge... Unexplained. I'm going to talk to the bank to reverse the charge.- I gave it a 1 because there wasn't a 0!
Dear Lucrecia，
Thank you for notifying us of your complaint.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
If any question, please email to [email protected] or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Patty,
Thank you for notifying us of your complaint.
Rosegal offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosegal.com/warranty-return/
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
We apologize for the inconvenience this issue has caused.
Best Regards
Rosegal.com Customer Service