RosegalReviews 6,115

I made the huge mistake of ordering from a company in China. It's been 2 months and I haven't recieved my order. I just found out these are the same people who have the Zaful website whom I went round and round with, as what arrived was nothing like what was ordered... finally getting my money back minus shipping insurance because I wrote a bad review. I'm afraid it's gonna be the same story, if and when my things arrive. Please note these guys write favorable reviews for themselves, and if you must order, order via paypal so you can get your money back, although writing a bad review wakes them up in a heartbeat. (Zaful basically tried to bribe me to rewrite my bad review in exchange for returning my money.)
I'll keep you posted on whether or not something happens via this review.

A few days after I posted this and emailed Rosegal they refunded my money. The money was sent to Ivan via paypal for both Rosegal and Zaful; according to others its all the same company. I don't know if the prompt refund was due to the first nightmare with Zaful or if the company is in fact different and separate and simply more responsible. Judging from the other reviews I suspect the first.

I can't comment on the quality of what was sent because it still hasn't arrived, almost 2 mos after ordering.

But, after all is said and done they did refund my money, so thats 1 point, right?

March 2 2016 Update:

Lo and Behold! The 5 belts I ordered from Rosegal actually arrived... and I have to eat my words! They are very nice - I wasn't expecting leather, or super great quality for the price, but these are just fine. I will wear them over the summer for inexpensive summer fun type stuff or dressing up an outfit they are great.

So I'm upping my review to 4 stars, the one missing because the belts took over 2 months to arrive.

Lastly, some companies try to 'buy' a new review by offering goodies. I hate that sh*t. I am not bribable. This is an honest review; for the price the belts (particularly the buckles) are really nice.

To my shame and regret, I didn't learn my lesson the first time I placed an order with these guys. It took over a month to receive my package the first, and it wasn't even worth waiting for, as it wasn't described in the picture. Since then, I've placed two more orders, and in the months following, I have yet to receive them. Worst of all, when I go to their 'Contact Us' page and filled in all the information, I can't get past the page. Clicking the 'Submit' button doesn't actually do anything.

Free shipping or not, that is no way to do business. That's called stealing.

I ordered one shirt on Dec. 28th and I have still never received it. They do not respond to an email, nor do they answer the customer service number. Lesson learned but why on earth they are still allowed to be in business is beyond me!

UPDATE: I received a note from Rosegal after this review saying first for my trouble, they will give me $5.00 right away back in my account. Then they said they were refunding my whole amount I paid and I can keep the shirt as well, and that I would receive the shirt by today, Feb. 29. We will see if that magically happens, however, they also asked if I would go back and change my review to a more positive one. I have never been refunded anything yet and we will see if I get the shirt today. The good reviews are all paid for or a scam.

I don't usually write reviews but this company is beyond ridiculous! I ordered items then received an email to send them a copy of my credit card. I figured, no way and my order would be canceled. Nope, find out that they charged my credit card anyway but still did not receive my order. Sent them an email requesting they refund my account right away, but instead received my order two days later (this is a month after placing the order).

I have been trying to get some sort of label or at least an address to return the items as they have strict guidelines ("Please ship the parcel via registered airmail as per our RMA form instructions ONLY so that your item can reach us easily. DO NOT return the item with expedited shipping methods such DHL, UPS, or Fedex. It will you do so, the item might be delayed in the Chinese Customs. Furthermore, customs fees will be imposed. Since import taxes are usually more expensive than the item itself, we won't be able to receive the package. This is why, we kindly ask to use the standard local postal service in order to receive the item easily and compensate you accordingly"). The items by the way came wrinkled and one item looked as though it's been sitting under a pile of leftovers. Of course getting the run-around and their response keeps sending me back to their "warranty and return policy". I WISH THEY'D JUST SEND ME THE DAMN INFO SO I CAN GET MY REFUND AND BE DONE WITH THEM!
NEVER AGAIN!

Good to hear all of your reviews prior to ordering an item where i was about to though. Truly the items shown in the pictures really looks inviting. MANY THANKS!

God I wish I would have read reviews before. They are a hack. No one to call. They don't respond to email. Clothes are crap quality and you can't return them either. They need to be turned in to consumer agency.

UPDATE!

You respond to this but NOTHING changes. This company is a quack of all quacks. I hope the trade commission shuts you down which I'm sure it's close to doing. Nothing resolved. You are sorry so don't send me that junk saying so. Let me return my items that are too small due to your ridiculous sizing. Stops giving me excuses. Give me an address! I'm taking this further.

Bought 3 swimwears, paid extra amount for the expedited shipping and the items arrived in less than a week. To my horror, different items were on my parcel. I tried to email them so I can return the items and perhaps get my money back because I don't want to stress myself out getting all the items I ordered. I NEVER GOT AN ANSWER TO MY EMAILS and it has been more than a week now that I keep sending them emails. The said site said work will resume Feb 13, but it's already Feb 15 and still no answer. This is just ridiculous and bad service! People are being scammed of their money. DO NOT ORDER ANYTHING FROM THIS SITE! Wish I have read these reviews before buying anything.

UPDATE:
After writing this review I got an immediate mail from Rosegal regarding the wrong items that I got as well as the unshipped item. I got the full refund from my purchase including shipping in about a week and they never bothered me to return the wrong items that I received. This is such a relief to me.

Oh how I wished I had found this site first. I ordered several bathing suits. I thought the ones that don't fit I'll simply return. The first 4 come and were not the size for an American woman. After many attempts to cancel the order that was on back order I couldnt get through. I started researching and came across this site. If only I read it before I placed my order. I still haven't heard anything from them. I'm not going to stress my self out (too much) and I might not get my money back but what I have on my side is social media. And I plan to use it and hopefully save many people from being robbed by RoseGal. Please everyone if it sounds to good to be true then it is! Fight back! Don't let them get away with this! I'll keep you posted if anything comes from this. Fight the Fight!

After several communications, email and complaints, I finally got my money back (most of it) for 3 outfits that I purchased (one of which was never delivered).

The biggest complaint I have with their customer service dept. is that once you get a link to watch the details of your communications, after a few days, the link is disabled totally and you cannot login agian.

If it wasn't for this site, sitejabbber, I would never have been able to get in touch with them.
So for that, I am thankful.