On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
So I wish I would have actually read the reviews before ordering. I decided to order two white dresses because my sorority requires them. I paid for expedited shipping. On 2-8-2016, I ordered them both. 2-20-2016 ONE of the dresses was shipped out. 2-24-2016, with only one non-business day there, and I still haven't received my item. I track it like the number on the bottom says I can, and it's whereabouts are unknown.
I order a bikini in an XL it fits somebody that would wear a medium. I contact them about it and they told me that since it's a bikini I can't get an exchange. So I'm stuck with a bikini I can't fit. It takes them forever to reply to my messages and when they did reply they kept giving me the run away saying take pictures and then I sent the pictures and they were like the pictures don't tell whether or not they're too little. So let's just say I'll never be ordering from them again and anybody that wants to order that black high waisted bikini with the fringe top FIND SOMEBODY ELSE, because this website is a huge scam.
Dear Jikaalyn,
Thank you for recent comments.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
We have taken care of your complaint and offered a resolution via the ticket center. Could you please check your Rosegal account and answer to us?
We apologize for the inconvenience this issue has caused.
Yours sincerely,
Rosegal.com Customer Service
I ordered a few tops and all were not at all like the pictures made them seem, one looked like a sweater in the picture, it was a tiny shirt made out of the thinnest cotton/acrylic possible, one was supposed to be a blouse, in came in cheap silk, the other was supposed to be an off the shoulder top, it said one size fits all, xs to m, I am an xs and that top would not fit me if I tried. Everything seems way smaller than the sizing made them out to be, as well as the quality of the clothing is very poor. And on top of that I have never had to pay border fees, as another $25 onto the order. Just ridiculous, and it says they only can offer you store credit. I want nothing more from their store I need my money back.
Dear C,
Thanks for providing your feedback to us.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
We regret that the issue has occurred.
Yours sincerely,
Rosegal.com Customer Service
The clothes are crap. Wrong sizing and wrong material. Looks nothing like pictures.
Dear karen,
I want to extend my sincere apologies for the problems you have experienced.
Rosegal offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosegal.com/warranty-return/
We have taken care of your complaint and will offer a resolution. Could you please message us your order number?
Thank you very much for your understanding.
Yours sincerely,
Rosegal.com Customer Service
My order number ZP************** order from 15-1-2016 and until 24-2-2016 I haven't receive my order. Totally lierrrrr
Dear Mini,
Thank you for your important feedback.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
We apologize for the inconvenience this issue has caused.
Yours sincerely,
Rosegal.com Customer Service
Ordered a cute top I saw on Facebook ad. Took about three weeks to arrive. Came in a plastic bag from Germany. Top was completely wrinkled but worse it smelled like toxic chemicals. Seriously bad that I had to put it in the garage. Emailed rose gal and am still getting the run around. They wanted me to take measurements and sent photos of the damage. How can you send a pic of a smell? They offered me 20% back in store credit. Seriously? Never buy from this rip off company. Crap. Facebook and PayPal should be ashamed to support this scam. They purposely use fb to appear legit. Not.
Update: after filing a complaint with Paypal (only way to get this fixed), Rosegal agreed to refund my money completely. Then they have the nerve to ask me to remove this bad review. If I do they will send me a 'special gift'. Why the hell would I want anything from these scammers? If I could give them a negative number I would.
Dear Donna,
We regret that our service and the items did not meet your expectation.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you very much for your understanding.
Yours sincerely,
Rosegal.com Customer Service
I ordered my sweater almost 3 months ago and have yet to receive my package! I am very disappointed and and very upset that i paid no nothing because I have no even gotten anything. This website needs to shut down immediately.
Dear Hannah,
Thank you so much for your important feedback.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
If any question, please email to [email protected] or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
I ordered something from them on 1/31/16 and it is now 2-22-16. This is horrible. Also I even paid $6.00 more to get it here within 3 days I believe and all together I spent $20.00. I have yet to receive my package, it's a bogus website! They need to be shut down.
Dear Alexus,
Thank you for your important feedback.
Some of the items were back-ordered which have delayed the delivery and the precise shipping time can also be affected by many uncontrolled factors.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
We regret the inconvenience that your experience has caused you.
Yours sincerely,
Rosegal.com Customer Service
They claim to provide FREE shipping. I reviewed everything I ordered but was charged $25 for shipping and handling by the delivery driver. And now I'm being bombarded by mail by the company saying I OWE another $30 for customs charges! ABSOLUTELY RIDICULOUS. NEVER BUY FROM THESE PEOPLE THE CLOTHES ARE FROM CHINA SWEAT SHOPS.
Dear Banana,
I want to start by apologizing unreservedly to you for what has happened.
Please kindly note we have no control over the tax issue which is regulated by the associated government. For more about tax and our service please check http://www.rosewholesale.com/m-article-id-58.html
We have taken care of your complaint and offered a resolution via the ticket center. Could you please check your Rosegal account and answer to us?
Thank you very much for your collaboration.
Yours sincerely,
Rosegal.com Customer Service
DO NOT ORDER ANYTHING FROM THIS WEBSITE! I ordered 2 dresses, 1 came after 3 months looking absolutely horrible, the dress is nothing like the one in the picture. The other dress still did not came(ordered it 4months ago) and they are not even replying my mails..
Dear Lana,
Thanks for providing your feedback to us.
Rosegal offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosegal.com/warranty-return/
I have followed up your case and our team will solve it for you. Could you please message us your order number?
We are sorry about the situation.
Yours sincerely,
Rosegal.com Customer Service
Top came for my husband and was minute. Complained and sent pictures and was offered no replacement. Had to pay to send top back at further cost and they said they would then refund. That was 2 months ago and nothing.
SCAM SCAM SCAM
Dear Zoe,
We regret that our service and the items did not meet your expectation.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you very much for your understanding.
Yours sincerely,
Rosegal.com Customer Service
DONT. BUY. ANYTHING FROM THIS PAGE! Bought a dress from rosegal was my first time ordered something from this website bUd I'm really disappointed the dress looks so cheaaaaaappppp ogly nothing like the pictures! REALLY BAD EXPERIENCE!
Dear Ana,
We regret that our service and the items did not meet your expectation.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your Rosegal account and answer to us?
Thank you very much for your cooperation.
Yours sincerely,
Rosegal.com Customer Service
It says will arrive 10-25 days outside Metro Manila, mine arrived at exactly 25 days. Its not that good quality though as I expected. I was asked to pay additional P112.00 for postal charges. Its ok it was just a trial, to see is too believe.
I bought 2 dresses at Rosegal and its almost 2 months later and didn't receive them. IT IS DISRESPECT WITH CLIENTS AND ABSURD. I WANT A SOLUCION: RECEIVE MY DRESSES OR MY MONEY BACK. I am still waiting for my order and answer from Rosegal!
Dear Rosemary,
Thank you for notifying us about the issue.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
We apologize for the inconvenience this issue has caused.
Yours sincerely,
Rosegal.com Customer Service
My order took ages to come but arrived. Dress fitted fine (Size L though I'm normally size M). Swimming togs way too small (size 8?) and bra same. I keep getting "Thankyou Rosegal support has just received your ticket T..." But that's the end of it. They will not reply to me. My friend recommended this site, so I thought OK to deal with. I suppose I'll have to try to sell in Trademe. Beautiful togs, unusual design, but way too small. KT
Dear kareen,
Thank you for taking your time to write your review.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
I want to extend my sincere apologies for the problems you have experienced.
Yours sincerely,
Rosegal.com Customer Service
Do not- I repeat- do not order from them. Never mind the item never comes you cannot get a response from them. If you gave read some of the other reviews you will see that their responses are all the same except worded differently. Trust me after they tell you there is a ticket waiting there is not one there.
I am going on 6 months waiting for item and or response. Thank god for my credit card company.
Dear Debbie,
I want to apologize unreservedly to you for what has happened.
We are sorry to hear you've had difficulties to reach us. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours.
If you prefer to contact us on the phone, please call us at this number (315) 221-8558 between 7：30-21:30(GMT+8).
I have followed up your case and our team will solve it for you. Would you mind messaging us your order number?
Thank you very much for your collaboration.
Yours sincerely,
Rosegal.com Customer Service
I bought 3 items from rosegal around Christmas time... all three items were too small, one item was sewn inside out... with the seems showing on the outside and the inside... the only way to return the item is in original packaging with tags... well the original packaging is long gone... I don't recommend buying anything from this company! Inferior products, bad sizing! Also they want you to take pictures of measurements on the items if the size is incorrect... BUYER BEWARE!
Dear Robin,
We regret that our service and the items did not meet your expectation.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you very much for your understanding.
Yours sincerely,
Rosegal.com Customer Service
I have to say that my experience with this company has not been totally negative in that they did "attempt" to resolve my complaint in good faith. I would not recommend them however, unless you are okay with waiting several months to have your order fulfilled. I ordered a sweater from Rosegal on January 14,2016 and finally received it today, March 21,2016. Like many of the other reviewers, the sweater that I received does not look like the one that I ordered (other than the fact that it is red).
Dear Nancy,
We are extremely sorry about the situation.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
We have taken care of your complaint and offered a resolution via the ticket center. Could you please check your Rosegal account and answer to us?
Thank you very much for your understanding.
Yours sincerely,
Rosegal.com Customer Service
Dear Lyra,
Thank you for notifying us of your complaint.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Please kindly message us your order number.
If any question, please email to [email protected] or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
I have not received my order. I got a response from them after I wrote my review in SiteJabber, before this, they ignored my message that I sent to them. Now they offered to refund $8.00 only, this is not acceptable, it has been 45 days, I still have not received my order, this is not acceptable and I am requesting them to refund in full payment.
******Update on March 21,2016: After negotiations, Rosegal has finally refund the money to me and I received the refund in two weeks.
Dear Joan,
Thank you for notifying us of your complaint.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
We are sorry for the frustration this has caused you.
Yours sincerely,
Rosegal.com Customer Service
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Discount Clothing Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Justice,
Thank you for taking your time to write your review.
Some of the items were back-ordered which have delayed the delivery and the precise shipping time can also be affected by many uncontrolled factors.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
We apologize for the inconvenience this issue has caused.
Yours sincerely,
Rosegal.com Customer Service