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Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
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I ordered some bathing suits from the Rosegal site as they had a large selection and really good prices with no shipping charges. After I had already placed my order and the money had been taken from my account - I decided to check out the reviews - I know, wrong order of operations. Anyway, I would just like to say that the product arrived fairly quickly, there was no additional shipping charges and the product itself I found to be very good. (much to my surprise after reading reviews) However, the sizes were way way off. An extra large was probably what we would call in Canada a medium. My daughter wears a small to medium size and the suit just barely fit her. However, she loves it. I would definitely order from here again, but just keep in mind, you should probably order up by about 2-3 sizes. I am usually an XL, so I will order 3XL next time.
I am so pissed off at the site. Ordered 2 shirts paid for expedited shipping took almost every WeeKs to arrive and then to top it off the tops wouldn't have fit a toddler. Absolutely ridiculous and they need to be stopped!
Order took forever to arrive and when it did it was completely different to the image shown. I thought I'd take a chance with Internet shopping, this has confirmed to me why I shouldn't shop on Internet and will not ever again!
Dear Emma,
We regret that our service and the items did not meet your expectation.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
Thank you for your support and patience.
Yours sincerely,
Rosegal.com Customer Service
Ordered an item mid january 2016. Told me to wait for item to be made in a size 10 until the 28th of January and they would send me a shipment notification. Ha. What a joke. Never again.
Dont even have my order number as I cannot be bothered to do all the work as they havent.
Thanks for taking the money out so quickly you scamming b#######. You should be ashamed of yourselves
Dear karen,
Thank you for your important feedback.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
We have taken care of your complaint and will offer a resolution. Please kindly provide us your order number.
We regret that the issue has occurred.
Yours sincerely,
Rosegal.com Customer Service
Rosegal just will not stop its efforts to make it appear they will make good on their. Shoddy goods and dismal service. Donot be fooled.
Dear Kathleen,
Thank you so much for your important feedback.
Rosegal offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosegal.com/warranty-return/
We have taken care of your complaint and will offer a resolution. Would you mind messaging us your order number?
We apologize for the inconvenience this issue has caused.
Yours sincerely,
Rosegal.com Customer Service
I never received my items. They sent me a bogus shipping/tracking number and all of their customer service is unavailable. It keeps transferring you to other sites. It has been over 6 weeks since I placed the order and I haven't received anything. They are in Bejing and are a complete scam.
Dear yolanda,
Thank you for recent comments.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
We have taken care of your complaint and offered a resolution via the ticket center. Could you please check your Rosegal account and answer to us?
If any question, please email to [email protected] or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
UPDATE: So not only are they terrible with customer service, they continually contact trying to persuade one to change their review, and continually update SiteJabber with ridiculous information. This company keeps digging deeper into the need to lose customers. Stay away.
My wife took a chance and ordered 2 shirts. After taking forever to arrive, both shirts were big enough for a hamster, and one had a huge stain right in the middle of the chest.
I contacted customer service by email and they told me that they would credit me 20% and to 'wash the shirt yourself'. I've never in my life had a company say something like that.
For the sizes, I'm not sure if they are for Chinese women, but they surely don't match standard sizes we are used to in the states.
This company is a scam and should be avoided at all costs. I would give negative stars if possible.
Dear Johnathan,
We regret that our service and the items did not meet your expectation.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Thank you very much for your understanding.
Yours sincerely,
Rosegal.com Customer Service
I just read review from other... Ohh sh**
I can not tracking number
It is a joke or what?
Ps. I shouldn't order
Dear Fuku,
We are sorry about the situation.
As you selected free Flat Rate Shipping and didn't request tracking number during order checkout stage, there was no tracking number to follow the delivery online.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you very much for your cooperation.
Yours sincerely,
Rosegal.com Customer Service
Do not order from this place. My clothing had a hole in the dress when it arrived at my home and it looked as it had been worn. I tried calling customer service and they would not speak to me. I had to email back and forth only for them to tell me that they were not going to give me my money back. Worse experience ever. Please do not order from this site.
Dear Lanet,
Thank you for your important feedback.
Rosegal offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosegal.com/warranty-return/
We have taken care of your complaint and will offer a resolution.We would be very grateful if you could message us your order number.
We are sorry for the frustration this has caused you.
Yours sincerely,
Rosegal.com Customer Service
Update, March/12/2016
Finally. Purchased on Dec 1. Received the merchandise today.
4 months. 2 weeks after. My purchase I received the goods.
Kindly enough customer service gave me a refund and allowed me to keep the jacket, the refund is processing at this time.
So I would place service as a 4 as they do check what is going on.
But that doesn't change the fact that I had to wait almost half a year for my item.
So, good customer service, everything else still not acceptable.
Less pissed off, at them, maybe next time I will purchase in January so I Can receive it by Christmas.
No... who am I kidding. I'm not buying anything from here again...
-----------
February 25/2016, ordered on DECEMBER 1st 2015
So far no package, no jacket.
3 tickets to support, and lame response is to wait.
1 request. Please wait: "Ships within 5-10 business days
Recommendation wait or... get store credit... yeah. Right...
11 days later, order shipped. Actually more than that December 30th
(from first attempt to get the order bought to the actual shipment 30 days...)
12/30/15 shipped. By F*ING! Surface mail. 3- 6 months to get your shipment...
This is the last reply I got from support:
Your order was sent by surface mail which can not be tracked online. The delivery will generally take around 10-45 business days(due to peak season). Please rest assured your parcel is on its way.
Learn more about shipping: http://www.rosegal.com/shipping/
You want to fix it. Please travel back in time and send my jacket within the time range you advertised.
--
Dear Gilberto,
Thank you for your valuable feedback.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
We regret the frustration that your experience has caused you.
Yours sincerely,
Rosegal.com Customer Service
These clothes are terrible. They could fit my seven year old sister. The quality is horrendous. False advertisement for sure and the biggest waste of my money.
Dear Isabel,
We regret that our service and the items did not meet your expectation.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Thank you very much for your cooperation.
Yours sincerely,
Rosegal.com Customer Service
The clothing is nothing like the photos. Don't waste your time and money ordering anything. The items are horrible quality and nothing like I expected but were so cheap it isn't worth the cost to ship them back. Pretty sure this is the onl; y way they stay in business.
Dear Kate,
Let me start by apologizing personally for your experience.
Rosegal offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosegal.com/warranty-return/
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
Thank you for your support and patience.
Yours sincerely,
Rosegal.com Customer Service
I ordered one of their "nice looking" sweater tunics... after four weeks the order finally came and it was the size for a very small teenager! The quality was horrible. I tried to return it... and you have to find a shipper who will ship to China! Almost impossible. Therefore... do not buy from this company... very bad.
Dear Jacqueline,
We regret that our service and the items did not meet your expectation.
We have taken care of your complaint and offered a resolution via the ticket center. Could you please check your Rosegal account and answer to us?
If any question, please email to [email protected] or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
I put in a order January 06 2016 I have not recived it yet I am still whiting for it they have yet to sent me any thing no email and won't take my calls
Dear Sheila,
We are sorry about the situation.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Thank you very much for your collaboration.
Yours sincerely,
Rosegal.com Customer Service
I received the dress, and couldn't believe I ordered it. Then I compared it to the picture on the website and was stunned to realize how different and ugly the item that I received was, compared to the advertisement.
Dear Lola,
We regret that our service and the items did not meet your expectation.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Could you please message us your correct order number?
Thank you for your support and patience.
Yours sincerely,
Rosegal.com Customer Service
I had a problem with sizing and shipping. WOW Did they ever fix it... and fast. They took care of everything. I would totally purchase from this company again.
Just know that the plus sizes run super small. If you keep that in mind, you will be fine.
First of all, my credit card had unauthorized charges shortly after ordering from Rosegal. Had to cancel credit card. Placed 2 orders. Neither one has showed up or been trackable. Had one sent "expedited" delivery. What a joke. Save yourselves the headache.
Dear Mary，
Thank you for notifying us of your complaint.
We are extremely sorry about the situation.
We have taken care of your complaint and offered a resolution via the ticket center. Could you please check your Rosegal account and answer to us?
If any question, please email to [email protected] or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
I have ordered two times and have never received my order even after 2 months. Filed a claim with Paypal and so far have I have received my money back for one of my orders.
Dear tricia，
I want to start by thanking you for notifying us about the issue.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
I have followed up your case and our team will solve it for you. Please kindly message us your order number.
We are sorry for the frustration this has caused you.
Yours sincerely,
Rosegal.com Customer Service
If you notice the price is cheap well it's because it is cheap.
I ordered cute black boots for this winter. For one it took too long to get to me.
A boot had a nail in the right heel. I contacted the company over and over and finally got a reply. They said take a picture... yeah like a nail is going to show up in a all black boot... So I did. Never got a response back. The other items I ordered are cheap as well and didn't last long. I couldn't give this site a star! I guess that's what I get for ordering from a company that's product line comes from a sweat shop
Dear trinity,
We regret that our service and the items did not meet your expectation.
Our team has reviewed your complaint and will offer you a solution.We would be very grateful if you could message us your order number.
Thank you very much for your cooperation.
Yours sincerely,
Rosegal.com Customer Service
I placed an order recieved an email telling me it was shipped out 2/13/16 after a week I tried to track my order using the number they provided. Said my tracking number and my order number were invalid. Oh but did not discover this before I placed yet another order. So I decided to check on this order big surprise my order number was invalid! Now Im out $150 and after reading theses reviews I see that this whole site is a scam! Ive reported it to my banks fraud department and am in the process of filing a complaint and reporting them to the BBB! I wish I would have done my research and saw theses reviews before I ordered. Im going to do everything I can to put this site out of business. They are crooks and it is all a scam to get your money! Very Upset Christian E.
Dear Christian,
Thank you for providing your feedback to us.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
If any question, please email to [email protected] or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jessica,
I want to apologize unreservedly to you for what has happened.
Some of the items were back-ordered which have delayed the delivery and the precise shipping time can also be affected by many uncontrolled factors.
I have followed up your case and our team will solve it for you. Could you please message us your order number?
Thank you very much for your collaboration.
Yours sincerely,
Rosegal.com Customer Service