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Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Are you kidding with this website. I can't believe they have any satisfied customers. 1. Takes forever. 2. Telephone contact voice mail full... no wonder. 3. Product not as image. 4. Poor quality. Live and learn. Read reviews before ordering from unknown company. If it seems too good to be true, then it is! Needed rating choice lower than one star. Don't order from this bogus company!
I'm amazed that Rosegal is still even a thing. I ordered something on Sept. 5/2015 and still have not received it 5 months later. You can not contact this company in any way, they are here for one reason and one reason only; financial robbery!
Dear Britt,
Thank you so much for your important feedback.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
Our team has reviewed your complaint and will offer you a solution. Could you please message us your order number?
We apologize for the inconvenience this issue has caused.
Yours sincerely,
Rosegal.com Customer Service
Ordered a two piece see through white lace dress. It came alright but nothing like the picture. Material was much harder n it smelled weird, like it's been sitting in the closet for years. I couldn't even try it on because I was so disappointed. I threw it in the trash as soon as I opened it. I wished I would have read the reviews sooner.
Dear Tori,
I want to apologize unreservedly to you for what has happened.
Rosegal offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosegal.com/warranty-return/
We have taken care of your complaint and offered a resolution via the ticket center. Could you please check your Rosegal account and answer to us?
Thank you very much for your cooperation.
Yours sincerely,
Rosegal.com Customer Service
I can't get anyone to tell me where is my order? They gave you a number to call but it is no longer in service. This will be the last time I order here again. Anyone know what the real phone number is?
Dear Amber,
Thank you for notifying us about the issue.
Please understand after we receive your order, normally it will take us some time to prepare the items.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
We are sorry for the frustration this has caused you.
Yours sincerely,
Rosegal.com Customer Service
How can Rosegal sell thigs so diferent than the photos? Everything i got was so diferent from the pictures that you post, the drawings, designs, patterns, fabrics, and even sizes.
I'm feel cheated and I can't return things because they are on sales and they are beachwear.
I can't do anything, just advise everyone not to buy on This site.
I had already a experience with another site like this and i should know by now. This time i learned and every one i know too.
Dear Leonor,
We regret that our service and the items did not meet your expectation.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you for your support and patience.
Yours sincerely,
Rosegal.com Customer Service
I was enticed by the low prices and seduced by the wonderful photos - you get what you pay for. Very badly made garments with seams loose, finishings hanging untrimmed etc. (I bought dresses, jumpers, leggings, socks). Some items were not the colour that I ordered. ALL items were made from materials that were far inferior to what the photo showed or the description indicated. All sizes were much smaller despite me over compensating by buying the larger sizes. Shipping was slow, some items were instructed 'out of stock' only after I had paid for them. I did not attempt to return as the postage would not be worth it - It's all gone to the charity donation box. BUYER BEWARE!
Dear Susannah,
Thank you for your important feedback.
Rosegal offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosegal.com/warranty-return/
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
We are sorry about the situation.
Yours sincerely,
Rosegal.com Customer Service
I recently ordered a maxi dress. It was supposed to be 90% cotton and 10% rayon. I orderd size XL I am a small 14 but knowing the usa sizes I played safe and ordered a larger size. The dress is no more than a siz 10 badly made poor quality material not cotton or rayon as described i wont use this company again
Dear Pauline,
Thank you for recent comments.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
We have taken care of your complaint and will offer a resolution. Would you mind messaging us your order number?
If any question, please email to [email protected] or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
Do not waste your money on Rosegal products! It is poor quality, in proper sizes for North American market- the sweaters i ordered aren't made to fit humans & were made to order-the sewing isn't even complete, GARBAGE!
Dear cyndi,
We regret that our service and the items did not meet your expectation.
I have followed up your case and our team will solve it for you. Please kindly message us your order number.
Thank you very much for your cooperation.
Yours sincerely,
Rosegal.com Customer Service
Paid. The status of my item is "processing" for over 3 weeks. They don't even bother to send it. They don't even bother to answer my ticket. P.S. Got my money back
Dear Olga,
Thank you for taking your time to write your review.
Please understand after we receive your order, normally it will take us some time to prepare the items.
Our team has reviewed your complaint and will offer you a solution.We would be very grateful if you could message us your order number.
If any question, please email to [email protected] or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
DO NOT ORDER FROM THIS COMPANY... poorest quality ever, sizing is a joke. XL fits a 8 year old child... fake reviews on the website... pictured items are not what you receive. Business should be closed down. The good reviews on this page are FAKE too.
Dear Chree,
Thank you so much for your important feedback.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
We apologize for the inconvenience this issue has caused.
Yours sincerely,
Rosegal.com Customer Service
This was by far the biggest mistake I've made. I ordered a little under 100 dollars worth of clothing. It took FOREVER to finally get the clothing and when it did arrive, it was cheap and damaged. I immediately messaged for a refund which required me to send in photographs of the damaged goods. I did, only for them to tell me the snags a holes were not big enough for them to refund. Finally after weeks of going back and forth through emails, they agreed to give me a refund. I shipped back the materials, which ended up costing me $30.00. A few weeks later I received my refund. I was not credited back the 30 dollars so ended up wasting my money on terrible clothing. I am very unsatisfied and wish I would have read the many bad reviews before making my purchase. I will NEVER buy from them again.
Dear Suzanne,
Thank you for recent comments.
Rosegal offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosegal.com/warranty-return/
We have taken care of your complaint and offered a resolution via the ticket center. Could you please check your Rosegal account and answer to us?
We regret the inconvenience that your experience has caused you.
Yours sincerely,
Rosegal.com Customer Service
Dont order from this site total rubbish plus not all your order shipped but they take your money
Dear lynda,
Thanks for providing your feedback to us.
Rather than simply waiting until every item in the order arrives before despatch, we despatch the items that we currently have stock on.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
We are sorry for the frustration this has caused you.
Yours sincerely,
Rosegal.com Customer Service
Ordered 100 dollars in clothes, they were all awful. I do not even have words to describe how upset I was. The clothes were some weird type of fake plastic material when the pics looked like normal cotton and what not. NEVER EVER EVERRRR BUY FROM HERE! THIS WEBSITE SHOULD BE SHUT DOWN! I never write review for anything I am a poor busy college student who thought I was getting some decent clothing. I can not exaggerate more that this website is a total and complete scam.
Dear Gabrielle,
We regret that our service and the items did not meet your expectation.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you very much for your understanding.
Yours sincerely,
Rosegal.com Customer Service
I recently bought a cardigan from Rosegal and it's my favourite. After I ordered it, it came within three weeks which was awesome! This site has tons of great products to choose from for both men and women. The product descriptions are very useful to figure out what size I need and there are pictures to see what the product will look like. Shopping online is tricky business, but it's so easy with Rosegal. The prices are very reasonable and the best part is that there is free shipping! I recommend this site to everyone.
Once upon a time I was sailing the caribbean and we had pirates... actual pirates of the caribbean! They came at night on a high speed rib and asked us for $150 dollars which we gave them. In the morning we spoke to an official at the next marina who said that is what they do, they ask for such a small amount you won't waste your time contacting the police to report it. I believe this is the business model of Resegal. I should have looked up reviews before I ordered or even questioned the price of the items. I thought at the very least what I ordered would resemble clothing or fabric I could recognise. The bathing suit bottoms fell apart when I tried them on and I only tried them on for a laugh. Buy a sewing machine and ask a 10 year old to sew you an outfit out of of rags... or buy something that you will put in a landfill made of material that will never break down.
Dear shawn,
Thank you so much for your important feedback.
Rosegal offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosegal.com/warranty-return/
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
We are sorry about the situation.
Yours sincerely,
Rosegal.com Customer Service
I should have listened when I was told not to buy from this site. The clothes look nothing like the pictures. I ordered a cute sweater when I got it, it was so cheaply made you can see right through it.
Please do not EVER buy from this site. The clothes also run very small. I am not happy at all!
Dear Sharon,
We regret that our service and the items did not meet your expectation.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
We have taken care of your complaint and offered a resolution via the ticket center. Could you please check your Rosegal account and answer to us?
Thank you very much for your cooperation.
Yours sincerely,
Rosegal.com Customer Service
IT HAS BEEN 1 AND 1/2 MONTHS SINCE I ORDERED A DRESS FOR MY GRANDDAUGHTER AND STILL HAVE NOT RECIVIED IT. CAN'T GET IN TOUCH WITH THEM.
Dear PAULINE,
I want to start by thanking you for notifying us about the issue.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
I have followed up your case and our team will solve it for you. Could you please message us your order number?
We are sorry for the frustration this has caused you.
Yours sincerely,
Rosegal.com Customer Service
I ordered in November 2015 and still havent received the dress. Getting in contact with you is impossible and Im sure you dont want customers to contact you to complain and there is alot of disapointed people.
Im not sure how you can be happy with yourselves to selling these products and knowing it is not great quality of the clothing or not great quality of customer service.
Dear Sarina,
I want to extend my sincere apologies for the problems you have experienced.
Some of the items were back-ordered which have delayed the delivery and the precise shipping time can also be affected by many uncontrolled factors.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you for your support and patience.
Yours sincerely,
Rosegal.com Customer Service
I bought two dresses and they were the worst, cheapest material I have ever seen! They even had a rip in! I then paid for a jumper plus faster shipping and paid 28 UK pounds for! And it didn't even arrive in time :( absolutely wounded
Dear Hannah,
Thank you for your important feedback.
Rosegal offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosegal.com/warranty-return/
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
We apologize for the inconvenience this issue has caused.
Yours sincerely,
Rosegal.com Customer Service
I should have done the research before placing an order with this company. Product took weeks to arrive, no communication and sizing was a complete joke. Cheap fabric that belies the picture on the website. I'm a small boned female who never wears anything larger than a size S, but the medium I ordered would barely fit a child. There is no recourse, just grateful I only lost about $20.00 on this scam.
Dear Orly,
We regret that our service and the items did not meet your expectation.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
We have taken care of your complaint and will offer you a resolution. Please message us your order number.
Thank you very much for your collaboration.
Yours sincerely,
Rosegal.com Customer Service
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Myra,
We regret that our service and the items did not meet your expectation.
We have taken care of your complaint and will offer you a resolution. Please message us your order number.
Thank you very much for your understanding.
Yours sincerely,
Rosegal.com Customer Service