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RoseFeels

2.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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RoseFeels Reviews Summary

The company exhibits a mixed reputation among customers, with notable strengths in product aesthetics and personalization, often resulting in customer satisfaction when items are received. However, significant weaknesses are evident, particularly regarding shipping delays, inadequate communication, and product quality inconsistencies. Many customers reported frustration over late deliveries, especially for time-sensitive gifts, and a lack of responsive customer service exacerbated their dissatisfaction. Overall, while some customers appreciate the end products, the frequent issues related to service reliability and support indicate a pressing need for improvement in operational efficiency and customer engagement.

This summary is generated by AI, based on text from customer reviews

service
2,027
value
132
shipping
134
returns
110
quality
1,941
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4,238 reviews

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Tennessee
1 review
0 helpful votes
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Wonderful gift
July 15, 2022

Easy to order and when it arrives it was exactly what I had been looking for. Keep the shipping estimates in mind when ordering though. It truly took the full estimated shipping time, but worth it!

Date of experience: July 14, 2022
Indiana
1 review
0 helpful votes
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Nice
July 15, 2022

I got my gift and it was very cool and we loved it

Date of experience: July 14, 2022
Minnesota
1 review
0 helpful votes
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Took forever
August 12, 2022

I ordered this before Father's Day, paid expedited shipping, and was told I would receive the week of Father's Day. I got notified that it wasn't shipped until July 5th and would arrive in 2 days because I paid expedited shipping. It did not arrive until July 12th. Clearly nowhere near Father's Day or expedited 2-day shipping. I explained my concern to the company and asked for a refund on the expedited shipping which was expensive. They only offered me $10 back after my sending several emails back and forth about my concern.

Date of experience: July 13, 2022
Illinois
1 review
0 helpful votes
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Unique gift
July 13, 2022

The item we purchased was perfect! My husband loved it. Only down side is it took over a month to receive. Other than that super happy with our purchase.

Date of experience: July 13, 2022
Arizona
1 review
0 helpful votes
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It was alright
August 12, 2022

It took a lot longer than I thought and all of the words were crooked.

Date of experience: July 12, 2022
North Dakota
1 review
1 helpful vote
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Good product slow shipping
August 12, 2022

Very happy with the product. However, paid for expedited shipping and received the package approximately three weeks later.

Date of experience: July 12, 2022
Arizona
1 review
0 helpful votes
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Overall a good experience! Bracelet was a special gift.

Date of experience: July 12, 2022
Ohio
1 review
0 helpful votes
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Review
August 11, 2022
Updated review

It was okay, it took way longer than expected for it to arrive and was late for father's day

Date of experience: July 12, 2022

Good and was efficient
June 11, 2022
Previous review

Good and was efficient

Date of experience: June 10, 2022
California
1 review
0 helpful votes
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I like the design
July 12, 2022

Cool design, especially for my dad who likes Star Wars. The only thing I'd say is the design is smaller than I thought it would be and the lightsaber was slightly off, didn't seem to be pushed into place enough. But it's handmade so totally understandable. Overall really enjoy my product.

Date of experience: July 11, 2022
Pennsylvania
1 review
0 helpful votes
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Nice ring
July 12, 2022

Shipping was a bit hard to follow but it came early so I can't complain. Creating it was easy and quick all in all a good experience

Date of experience: July 11, 2022
Virginia
1 review
0 helpful votes
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Love the product quality
July 12, 2022

Very good. Prompt delivery tracking information. Fair pricing, good quality.

Date of experience: July 11, 2022
Michigan
1 review
0 helpful votes
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Leather Man's Bracelet
July 11, 2022

I'm very happy how fast I received this order for a custom made piece. Really nice workmanship and quality.

Date of experience: July 11, 2022
Louisiana
1 review
0 helpful votes
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Very delayed!
August 10, 2022
Updated review

I loved the products I received, however it took over a month to even receive shipping info, and then get them in the mail! But definitely happy with the products I bought for my husband for Father's Day!

Date of experience: July 11, 2022

Very easy!
June 8, 2022
Previous review

Very easy!

Date of experience: June 8, 2022
South Dakota
1 review
0 helpful votes
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Loved the bracelet
July 11, 2022

My daughter in law loved the bracelet! It's beautiful. The only thing that could be improved would be shipping notification and tracking. I had no feedback until it showed up at my house.

Date of experience: July 11, 2022
Texas
1 review
0 helpful votes
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Good expirience
July 11, 2022

I had a good experience with my order; I got what I ordered. It took longer than expected but I was not happy about the packing. I got 3 bracelets and they all came in different type of box and one of the boxes was broken

Date of experience: July 11, 2022
Illinois
1 review
0 helpful votes
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Spelling the wrong name
August 10, 2022

When they print the name they made a mistake on it.

Date of experience: July 10, 2022
Kansas
1 review
0 helpful votes
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So-So
August 10, 2022

Ordered one with 6 birth stones and there were 9 total stones. The engraving on the inside was very very hard to read

Date of experience: July 10, 2022
Ohio
1 review
1 helpful vote
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One month to receive order
August 9, 2022

It was not clear that it was going to take 4 weeks to shop the order. I purchased something that was on sale for Father's day, so I was expecting to receive it around that time. However, I finally received the product 1 month after ordering. If the lead time is that long, it should be explicitly stated. That being said, the item was exactly what I ordered, came in good condition, and was very nice.

Date of experience: July 10, 2022
Tennessee
1 review
0 helpful votes
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It was okay
August 9, 2022

It took quite a long time to arrive and was smaller then desired but person still loved the gift.

Date of experience: July 10, 2022
Oregon
1 review
0 helpful votes
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Bracelet for dad
July 10, 2022

Beautiful bracelet! Very handsome and my husband loves it! I will order from this company again.

Date of experience: July 10, 2022