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RoseFeels

2.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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RoseFeels Reviews Summary

The company exhibits a mixed reputation among customers, with notable strengths in product aesthetics and personalization, often resulting in customer satisfaction when items are received. However, significant weaknesses are evident, particularly regarding shipping delays, inadequate communication, and product quality inconsistencies. Many customers reported frustration over late deliveries, especially for time-sensitive gifts, and a lack of responsive customer service exacerbated their dissatisfaction. Overall, while some customers appreciate the end products, the frequent issues related to service reliability and support indicate a pressing need for improvement in operational efficiency and customer engagement.

This summary is generated by AI, based on text from customer reviews

service
2,027
value
132
shipping
134
returns
110
quality
1,941
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4,238 reviews

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District of Columbia
1 review
0 helpful votes
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Late delivery
July 10, 2022

My bracelet was late to get delivered to my home and i was unhappy because i had to pay for shipping and it wasn't reliable.

Date of experience: July 9, 2022
Ohio
1 review
0 helpful votes
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Key chain review
July 9, 2022

The customized key chain turned out great. My only comment is not being told when it would arrive and it taking so long was frustrating.

Date of experience: July 9, 2022
New York
1 review
0 helpful votes
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Great product
July 9, 2022

Wonderful experience with this company
Will use again

Date of experience: July 9, 2022
Florida
1 review
0 helpful votes
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Cute but could use work
August 8, 2022

I liked the bracelet a lot, but I feel they need to do better with the engraving.

Date of experience: July 8, 2022
California
1 review
0 helpful votes
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Beautiful Keepsake
July 8, 2022

Love the bracelet. Well made & looks great. Great gift idea

Date of experience: July 8, 2022
New York
1 review
0 helpful votes
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Great bracelet
July 8, 2022

Very satisfied with my bracelet. This is the second one I ordered and loved them both.

Date of experience: July 8, 2022
Florida
1 review
0 helpful votes
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Amazing
July 8, 2022

On point with my items that I was looking for father day

Date of experience: July 8, 2022
North Carolina
1 review
0 helpful votes
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Not Worth $65
August 6, 2022

First, it was delayed for 2 weeks, and when I asked, they used an excuse saying it was father's day and "apparently" Omnicron slowed them down. I then had to email a 2nd time, and a few days later, they gave me the tracking. After 3-4 weeks, I got my package. Now in terms of the quality of the sign, I thought it was gonna be a plastic sign and a plastic stand, but nope, all wood. One saber was crooked and some letters were as well. In my opinion, that's not a $60 service.

Date of experience: July 7, 2022
Maine
1 review
1 helpful vote
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Longer shipping, coming apart.
August 6, 2022

The package came way after they said. The glue on layers of wood is releasing. 70 dollars isn't lasting its first week

Date of experience: July 7, 2022
Florida
1 review
0 helpful votes
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Took FOREVER
August 6, 2022

Took over a month to receive and when I finally got it, it was way smaller than I'd thought it would be and the pegs/engravings were loose and easily peeled off and crooked.

Date of experience: July 7, 2022
Georgia
1 review
0 helpful votes
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Review
July 7, 2022

They were cute/in great condition and came in fast

Date of experience: July 7, 2022
Ohio
1 review
0 helpful votes
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Legit Company
July 7, 2022

I am writing this because there were some comments about the legitimacy of RoseFeels. I received exactly what I ordered and it was very well made.

Date of experience: July 7, 2022
California
1 review
0 helpful votes
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Late Delivery
August 6, 2022

I ordered the item for my parents 50th Wedding Anniversary that we were hosting at our house. I paid for expedited shipping but the item still arrived a week later than the event. I dont feel I should pay for expedited shipping being that it did not arrive in time and was ordered well in advance according to the shipping times on the website.

Date of experience: July 7, 2022
Florida
1 review
0 helpful votes
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Silver/chrome Bands are very thin.
August 6, 2022

Because this is a mans bracelet. I was disappointed with the product. The leather bracelet was delicate/thin in material and the engraved silver bands were thin as well. Overall is ok.

Date of experience: July 7, 2022
Illinois
1 review
0 helpful votes
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Easy to order, names spelled correctly:-) and arrived within a month (no additional postage paid) as expected.

Date of experience: July 6, 2022
Florida
1 review
0 helpful votes
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Good experience. My emails were answered right away. That was appreciated very much. I am happy over all and would order from you again.

Date of experience: July 6, 2022
Idaho
1 review
0 helpful votes
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Delivery late
August 5, 2022

The scheduled delivery was late. Other than that no issue at all. The product quality was really good. It was what i expected

Date of experience: July 6, 2022
New York
1 review
0 helpful votes
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Cheap material
August 5, 2022

Was very disappointed with the product. No back to sit up like a picture or hook to hang up. The glue didnt not set right on the blsck frame border causing it to seperate within days.

Date of experience: July 6, 2022
New Jersey
1 review
0 helpful votes
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Father's Day gift
July 6, 2022

The bracelet for my husbands was a perfect fit and a big hit. He loved it. Bracelet is good quality and I would order from there again.

Date of experience: July 6, 2022
Florida
1 review
1 helpful vote
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Late and wrong
August 4, 2022

I first asked them if they could change the word from "their" to "the". Was assured that was no problem. Then it took a month to arrive. Sent emails (some which didnt get a response until I threatened to contest the charge to my bank). The item stand is super flimsy and the product is still spelled wrong. Not worth the time or money

Date of experience: July 5, 2022