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RoseFeels

2.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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RoseFeels Reviews Summary

The company exhibits a mixed reputation among customers, with notable strengths in product aesthetics and personalization, often resulting in customer satisfaction when items are received. However, significant weaknesses are evident, particularly regarding shipping delays, inadequate communication, and product quality inconsistencies. Many customers reported frustration over late deliveries, especially for time-sensitive gifts, and a lack of responsive customer service exacerbated their dissatisfaction. Overall, while some customers appreciate the end products, the frequent issues related to service reliability and support indicate a pressing need for improvement in operational efficiency and customer engagement.

This summary is generated by AI, based on text from customer reviews

service
2,027
value
132
shipping
134
returns
110
quality
1,941
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4,238 reviews

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Florida
1 review
0 helpful votes
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Customer service
July 5, 2022

Customer service is amazing! My ring was damaged a few days after I received it and they replaced it without any hassle. I love my ring!

Date of experience: July 5, 2022
Georgia
1 review
0 helpful votes
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Fathers Day bracelet
August 4, 2022

I ordered a bracelet weeks in advance for Father's day. I even added the VIP and rusher shipping both of which were a waste of money. I received my order nearly two weeks after Father's day.

Date of experience: July 5, 2022
Colorado
1 review
0 helpful votes
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Good I appreciate the e-mail notification when the item was shipped and then delivered

Date of experience: July 5, 2022
New York
1 review
0 helpful votes
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Beautiful Keepsake
July 5, 2022

Necklace is beautiful keepsake of my Dad, will always wear it

Date of experience: July 5, 2022
Utah
1 review
0 helpful votes
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Review
August 4, 2022

The word "by" was missing, i did not want to send it back because it took along time getting it the first time.

Date of experience: July 4, 2022
Nebraska
1 review
0 helpful votes
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Mens bracelet
July 4, 2022

Ordering was really easy and received it much faster than I thought I would and my husband loves the bracelet! Nice quality item.

Date of experience: July 4, 2022
Tennessee
1 review
1 helpful vote
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Won't order again
August 3, 2022

I needed my item in time for an adoption, so I paid the extra cost for expedited shipping. The item was still not arrived 10 days after I had paid for, but when I contacted customer service they told me to "wait patiently". After another week, I did finally get them to refund me $7 (which wasn't even the cost of shipping). The item finally arrived 2 weeks later. I did like the item, however I would never order from this company again.

Date of experience: July 4, 2022
Oregon
1 review
0 helpful votes
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Product is as advertised but..
July 4, 2022

The product is as advertised but I paid 9$ For the extra gift bag and it looks like it was just put in a grey Norman delivery packaging. I guess I just expected different for 9$. Otherwise it was good

Date of experience: July 3, 2022
Pennsylvania
1 review
0 helpful votes
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Thank you!
July 4, 2022

Great gift for my anniversary! Thank you very much!

Date of experience: July 3, 2022
Pennsylvania
1 review
0 helpful votes
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Necklace
July 3, 2022

This product was a heart shaped necklace with two halves, one black one white each engraved with an initial. I really liked this.

Date of experience: July 3, 2022
Georgia
1 review
0 helpful votes
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Great quality
July 3, 2022

Purchase an engraved bracelet for my husband on Father's Day and he absolutely loved it. I would have liked more updates on shipping however it arrived exactly on the date originally given at purchase! Overall a great experience and purchase. Thank you!

Date of experience: July 3, 2022
Illinois
1 review
0 helpful votes
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Perfect Gift
July 3, 2022

Purchased bracelet for my husband for Father's Day. Great Style options and Quality for the price.

Date of experience: July 2, 2022
California
1 review
0 helpful votes
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Terrible company
August 1, 2022
Updated review

As long as it is not coming from overseas, the experience was horrible

Date of experience: July 2, 2022

As long as it is not coming from overseas
June 4, 2022
Previous review

As long as it is not coming from overseas

Date of experience: June 4, 2022
California
1 review
0 helpful votes
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Disappointed
August 1, 2022

To turn your own time was too long. Didn't receive in time.

Date of experience: July 1, 2022
Nevada
1 review
0 helpful votes
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Everything was wrong SMH
August 1, 2022

All my user names are in the incorrect spot. I was so exited but not I just don't want to use it.

Date of experience: July 1, 2022
Utah
3 reviews
0 helpful votes
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Excellent!
July 1, 2022

Beautiful! My mom cried, she loved it so much! 9 names fit perfectly on a 15" frame. Worth the money and worth the wait! I will be buying one for myself!

Date of experience: July 1, 2022
Florida
1 review
0 helpful votes
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Custom Bracelet
July 1, 2022

My custom bracelet didn't come in time but overall, it was nice. It was a perfect gifted and I would buy another one!

Date of experience: June 30, 2022
Colorado
1 review
0 helpful votes
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Placed my order on June 1 and finally on June 17 inquired via email when the item would be shipped since my card had already been charged. Received an ema that item was shipped on June 18. Received the item and it is too small. Medium man's wrist size and it barely fits on my small wrist. Disappointed.

Date of experience: June 30, 2022
New York
1 review
0 helpful votes
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ID Bracelet.
July 31, 2022

Bracelet is good quality and well made. Disappointed that it took almost a month to receive.

Date of experience: June 30, 2022
Massachusetts
1 review
0 helpful votes
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Was honestly so long that forgot that i had even gotten it

Date of experience: June 29, 2022