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RoseFeels

2.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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RoseFeels Reviews Summary

The company exhibits a mixed reputation among customers, with notable strengths in product aesthetics and personalization, often resulting in customer satisfaction when items are received. However, significant weaknesses are evident, particularly regarding shipping delays, inadequate communication, and product quality inconsistencies. Many customers reported frustration over late deliveries, especially for time-sensitive gifts, and a lack of responsive customer service exacerbated their dissatisfaction. Overall, while some customers appreciate the end products, the frequent issues related to service reliability and support indicate a pressing need for improvement in operational efficiency and customer engagement.

This summary is generated by AI, based on text from customer reviews

service
2,027
value
132
shipping
134
returns
110
quality
1,941
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4,238 reviews

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Wisconsin
1 review
0 helpful votes
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Name board
July 29, 2022

It took too long to receive the product but it was a nice gift.

Date of experience: June 29, 2022
Virginia
1 review
0 helpful votes
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It was okay.
July 29, 2022

It took a pretty long time to get to my address and the payment didn't work the first time. When it arrived, I didn't know what to expect, but it looked amazing. My mother loved it!

Date of experience: June 29, 2022
Texas
1 review
0 helpful votes
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Nice bracelet
June 29, 2022

This bracelet was a gift. When I received it, I loved it instantly.

Date of experience: June 29, 2022
New York
1 review
0 helpful votes
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Awesome!
June 28, 2022

Product was exactly what I wanted and I am very satisfied!

Date of experience: June 28, 2022
California
1 review
0 helpful votes
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Very satisfied
June 27, 2022

It was very nice! I ordered and didn't take very long to get!

Date of experience: June 27, 2022
Australia
1 review
0 helpful votes
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Worst service ever!
July 27, 2022

Almost 4 weeks now and l still haven't received my order. I got a tracking number which links to nothing. Sent emails but they insist the tracking number is correct! I will be lucky if l receive anything in the end. Wish l read reviews before ordering.

Date of experience: June 27, 2022
New York
2 reviews
0 helpful votes
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Satisfied
June 27, 2022

No problem ordering. Product received within stated time.

Date of experience: June 26, 2022
District of Columbia
1 review
0 helpful votes
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Overall good but...
June 26, 2022

Overall, I am satisfied with my order. My husband loved it. I didn't like not receiving an expected delivery date. I didn't receive a date until days before through my own research.

Date of experience: June 26, 2022
Texas
1 review
0 helpful votes
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Too much money
July 26, 2022
Updated review

I ordered the 15 names item. I put N/A in line 15 for not applicable bc I only had 14 names but I could not check out unless I had something in line 15. I also sent an email telling them that there are only 14 names & explained the same reasoning for line 15 as I am here. They still put N/A on one of the hearts. I explained to them that I sent them an email about that & their response was the item was already shipped before getting the email & they would reimburse me 20% of the purchase. I accepted bc I have seen other reviews about their customer service & I wanted to get what little I could. Now for the actual product it is not worth $81.00! It is extremely thin & not very big. The detail is nice but not for $81.00. I got this for my mother in law that has all her grandchildren names. I ended up covering up the the heart that had N/A with a sticker heart & she still loved it. I just want to give everyone a heads up that it's not worth the money they are asking for.

Date of experience: June 26, 2022

Simple and easy
May 29, 2022
Previous review

Simple and easy

Date of experience: May 29, 2022
California
1 review
0 helpful votes
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Happy Tears
June 24, 2022

The site is awesome and the selections are very nice. I bought this as a memory gift for a friend who lost a loved one. The necklace I selected is so appropriate and captures how she is feeling.

Date of experience: June 24, 2022
Colorado
1 review
0 helpful votes
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I wanted something special to give my parents and my inlaws at our wedding that represented the joining of our families. This was perfect and arrived just in time for our special day. Thank you so much!

Date of experience: June 23, 2022
Illinois
1 review
0 helpful votes
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Great!
June 23, 2022

I was a little worried at first, but the product I got was great quality. It took a little while to get it.

Date of experience: June 23, 2022
Ohio
1 review
1 helpful vote
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BEWARE
July 22, 2022

This company is located in China. I ordered a gift for my partner for father's day. The order said shipping was 7-10 days and I ordered it 3 weeks before father's day. It has been a month and it has still not come! When I contacted the company to cancel the order they replied that according to there cancelation policy they would only refund 50% of the order! Very poor business practices! I wish would would have read other peoples reviews of this company. Save your money and order from a domestic company!

Date of experience: June 22, 2022
Canada
1 review
0 helpful votes
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Grad gift
June 22, 2022

The product was definitely what I expected and the sentimental value is appreciated by the person that received the necklace.

Date of experience: June 21, 2022
Minnesota
1 review
0 helpful votes
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Just in Time
June 21, 2022

I placed the order 2 1/2 weeks prior to the date I wanted the piece to be here. Had to check in with Customer Service. Received a response with tracking, and it made it here just in time.

Date of experience: June 21, 2022
New Jersey
1 review
0 helpful votes
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Good product
June 21, 2022

It is just as it was pictured. Looks good. Took just a bit of time to get here but I guess you can expect that from a personalized item. We are happy. Order with time thats all :)

Date of experience: June 21, 2022
Alabama
1 review
0 helpful votes
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Awesome Keepsake!
June 20, 2022

Fast delivery, quality craftsmanship! Very satisfied with purchase!

Date of experience: June 19, 2022
Ohio
3 reviews
0 helpful votes
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Custom made Father's Day gift
June 20, 2022

Ordering was easy. Delivery time was longer than expected but the product is quality though. It was worth the wait

Date of experience: June 19, 2022
New York
1 review
0 helpful votes
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Cardinal necklaces
July 19, 2022

Took a long time to receive them. Writing very small, need a magnifying glass to read them. Would not buy anything with writing on it.

Date of experience: June 19, 2022
GB
1 review
0 helpful votes
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Review
June 19, 2022

The site was easy to navigate. It offered many options and was laid out in a mannerly fashion.

Date of experience: June 19, 2022