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RoseFeels

2.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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RoseFeels Reviews Summary

The company exhibits a mixed reputation among customers, with notable strengths in product aesthetics and personalization, often resulting in customer satisfaction when items are received. However, significant weaknesses are evident, particularly regarding shipping delays, inadequate communication, and product quality inconsistencies. Many customers reported frustration over late deliveries, especially for time-sensitive gifts, and a lack of responsive customer service exacerbated their dissatisfaction. Overall, while some customers appreciate the end products, the frequent issues related to service reliability and support indicate a pressing need for improvement in operational efficiency and customer engagement.

This summary is generated by AI, based on text from customer reviews

service
2,027
value
132
shipping
134
returns
110
quality
1,941
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4,238 reviews

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Virginia
1 review
0 helpful votes
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Excellent Artwork
July 22, 2022

Thank you for creating a beautiful display! The wood picture frame captured what I needed perfectly.

Date of experience: July 22, 2022
Nebraska
1 review
0 helpful votes
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It was okay.
August 20, 2022

Shipping took forever and necklace looks like it came from a quarter machine. For $40

Date of experience: July 21, 2022
New York
1 review
0 helpful votes
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Slow to ship
August 20, 2022
Updated review

Easy to navigate. Slow to ship. Tracking showed it was in California for 10 days. Product was nicely done however expensive for the material used.

Date of experience: July 21, 2022

Easy to navigate
June 23, 2022
Previous review

Easy to navigate

Date of experience: June 23, 2022
Massachusetts
1 review
1 helpful vote
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Change your shipping contractor
August 20, 2022
Updated review

Misleading pricing structure but I'm optimistic the final product will be good

Update 7/21: the next time I spend $20 on expedited shipping I better get what I pay for in a timely manner. I was not impressed that my order placed around June 20th and shipped on July 1st did not arrive until July 10th, two days after my anniversary.

Date of experience: July 21, 2022

Misleading pricing structure but I'm optimistic the...
June 23, 2022
Previous review

Misleading pricing structure but I'm optimistic the final product will be good

Date of experience: June 23, 2022
New Jersey
1 review
0 helpful votes
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Its ok could b better
July 20, 2022

To long of wait and hard to track tracking system can be better

Date of experience: July 20, 2022
Oregon
2 reviews
0 helpful votes
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Wedding Gift
July 20, 2022

I was a little worried that the gift would not come in time, but they shipped fast and received it before the wedding. It came and was packed perfectly.

Date of experience: July 20, 2022
Washington
1 review
0 helpful votes
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Perfect gift
July 20, 2022

Came fast and was high quality! I would recommend this gift for any special person in your life

Date of experience: July 19, 2022
Texas
1 review
0 helpful votes
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Really nice
July 20, 2022

Bought for my husband and he loves it! It fits perfectly, the only thing I would change is the clasp.

Date of experience: July 19, 2022
Illinois
1 review
0 helpful votes
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I wish I could the key chain. It's not worth a single dollar and I paid that much. Very cheap

Date of experience: July 19, 2022
Massachusetts
1 review
0 helpful votes
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Good gift
July 19, 2022

Took a little while to get however my wife loved it!

Date of experience: July 19, 2022
California
1 review
0 helpful votes
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Hello
August 17, 2022

It took 3 times longer than it was supposed to even though I paid 27 dollars for fast shipping but the product was fine

Date of experience: July 18, 2022
Pennsylvania
1 review
0 helpful votes
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Beautiful piece took a looong time
August 17, 2022

Ordering our engraved wooden piece was a breeze! Very straight forward! And the piece looked exactly as I imagined it would. The recipient was very pleased! However, it took a month for the piece to arrive. That's a long time in our world of instant gratification. I would order from them again, but I'll be sure to plan more time.

Date of experience: July 18, 2022
Texas
1 review
0 helpful votes
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Generally satisified with product
August 16, 2022

The product took over 16 days to arrive I thought was a long time. I knew I wouldn't have the product by Father's Day given when I ordered it, but after 15 days, I sent an email inquiring of the status. My husband likes the bracelet a lot, however after wearing it for a week, the sleeve is loose and so he stopped wearing it for concern it may fall off. He will take it to a watch store to see if the sleeve could be adjusted to fit more snug.

Date of experience: July 17, 2022
California
1 review
0 helpful votes
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Very good work
July 17, 2022

Great work, packaged well nothing was damaged in shipping.

Date of experience: July 17, 2022
Georgia
1 review
0 helpful votes
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Good
July 16, 2022

There was a slight delay but i got my item and was pleased the the end product

Date of experience: July 16, 2022
Arkansas
1 review
0 helpful votes
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I am extremely dissatisfied with the service. I paid to have it shipped in 2 days and received the materials 3 weeks later.

Date of experience: July 16, 2022
North Carolina
1 review
0 helpful votes
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Nice product.
August 15, 2022

The gift looked awesome, the shipping was a little late. All good though, they responded to me right away when I asked about it.

Date of experience: July 16, 2022
Virginia
1 review
0 helpful votes
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Mothers Birthday
July 16, 2022

My Mom loved it's she states it was the perfect birthday gift! It's hanging on her fireplace

Date of experience: July 16, 2022
California
1 review
0 helpful votes
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Father's Day Gift
July 16, 2022

We ordered a bracelet for my husband for Fathers Day and he loved it! It came out just they way we ordered it, good quality for a great price!

Date of experience: July 16, 2022
Michigan
1 review
0 helpful votes
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Price
August 14, 2022

After I had bought my item I had found the same thing online $80 cheaper

Date of experience: July 15, 2022