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RoseFeels

2.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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RoseFeels Reviews Summary

The company exhibits a mixed reputation among customers, with notable strengths in product aesthetics and personalization, often resulting in customer satisfaction when items are received. However, significant weaknesses are evident, particularly regarding shipping delays, inadequate communication, and product quality inconsistencies. Many customers reported frustration over late deliveries, especially for time-sensitive gifts, and a lack of responsive customer service exacerbated their dissatisfaction. Overall, while some customers appreciate the end products, the frequent issues related to service reliability and support indicate a pressing need for improvement in operational efficiency and customer engagement.

This summary is generated by AI, based on text from customer reviews

service
2,027
value
132
shipping
134
returns
110
quality
1,941
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4,238 reviews

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Illinois
1 review
0 helpful votes
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Took a while
August 5, 2022

It took about a month to get it, but overall I'm quite happy with my purchase.

Date of experience: August 5, 2022
Missouri
1 review
0 helpful votes
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Slow delivery
September 4, 2022

I was told it would take 1-2 weeks it took over a week longer but I loved the product

Date of experience: August 4, 2022
Florida
1 review
0 helpful votes
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Ok product
August 4, 2022

Product looks great just what I wanted. Except for the fact That it started to separate itself and it needs to be glued again.

Date of experience: August 4, 2022
Maryland
1 review
0 helpful votes
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Good product
August 4, 2022

Just wish the shipping was faster but when I received the product, it was worth the wait.

Date of experience: August 4, 2022
Georgia
1 review
0 helpful votes
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Beautiful Necklace
August 4, 2022
Updated review

I found that ordering was easy. The problem was that I never got updates on my order. Once I searched and found that my order had been completed, I never received a shipment notice. I finally sent an email and received a reply regarding the status.

Date of experience: August 4, 2022

Found gift and ordering was easy
July 5, 2022
Previous review

Found gift and ordering was easy.

Date of experience: July 4, 2022
Washington
2 reviews
0 helpful votes
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Nice product... but,
September 3, 2022
Updated review

It's a nice product, but I paid for expedited delivery and it still took longer than it should have and was indicated.

Date of experience: August 4, 2022

Great options
July 7, 2022
Previous review

Great options

Date of experience: July 7, 2022
South Carolina
2 reviews
0 helpful votes
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I wanted to do something special for my wife on our anniversary and it being the first year with our twins. The products was crafted beautifully and delivered within the time frame stated at purchase.

Date of experience: August 3, 2022
Pennsylvania
1 review
1 helpful vote
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Unsatisfactory
September 1, 2022

I bought 2 male bracelets. One was the right size but the other was not. I needed a large instead of a medium. I contacted you but you only offered me a 20% discount if I returned the product and you would send me a coupon to use on placing yet another purchase for another bracelet. I bought them because my brother is dying of pancreatic cancer. I thought perhaps your company would have some class but apparently not. Will never recommend you to anyone. Liked the bracelets too. Too bad. Customer satisfaction doesn't mean anything anymore.

Date of experience: August 2, 2022
Maryland
1 review
0 helpful votes
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Very late delivery
August 31, 2022

I thought this company was a scam.
I bought a necklace. Paid for expedited 3 day shipping and the necklace arrived 24 days late.

Date of experience: August 1, 2022
New Jersey
1 review
0 helpful votes
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Custom ring
August 1, 2022

Easy to order. Arrived as described. Would do business with again. Arrived in a very timely manner.

Date of experience: August 1, 2022
Missouri
1 review
0 helpful votes
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I Couldn't be happier!
August 1, 2022

I received exactly what I expected to receive. I ordered your product for my mother's 80th birthday and am so pleased to find that it is a perfect gift for her. I am looking so forward to presenting it to her on her birthday! It is rare to receive exactly what is expected and I would gladly recommend tour company to my family and friends which is saying a lot because that is something that I almost never do!

Date of experience: July 31, 2022
Georgia
1 review
0 helpful votes
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Father's Day Gift
July 30, 2022

It's just what my father wanted and it was simply gorgeous

Date of experience: July 30, 2022
Ohio
1 review
0 helpful votes
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Family Tree
July 29, 2022

Came out great! Quality work, delivery took a little longer than expected

Date of experience: July 29, 2022
Ohio
1 review
0 helpful votes
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Little bit of whare after 1 month
July 29, 2022

I got the necklaces and I love them at 1st and gave them to my significant other. About a month after wearing it for wearing it for a reasonable amount of time each day I started to notice the plating on the black half heart getting scratched and so now it shows a shiny material on this dark colored plating. It is a little bit worn out all around.

Date of experience: July 28, 2022
Missouri
1 review
0 helpful votes
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Bracelet
July 29, 2022

Was very happy with my purchase it arrived in a timely manner and communication was very quick

Date of experience: July 28, 2022
Pennsylvania
2 reviews
0 helpful votes
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Beautiful Product.
July 28, 2022

The product is amazing. I had a special 'add-on' order to a year old order due to my grandchild being recently born. I had to go through the customer service email. They were not immediate with the responses and a bit confusing, but in the end it worked out and got my order delivered on time for my husband's birthday. The products are reasonable and of good quality.

Date of experience: July 28, 2022
Florida
1 review
0 helpful votes
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Delivery
July 28, 2022

I was satisfied with the product. However, the speed at which items were delivered was slow for selecting expedited shipping.

Date of experience: July 27, 2022
Pennsylvania
1 review
1 helpful vote
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The product was cheaply made and poorly put together with edges that don't align and the names scribed so faintly they aren't legible unless you look closely. I paid $30 for expedited shipping and the item still showed up a week late. When I emailed customer care I got a bull$#*! response with no offer to credit the expedited shipping fee. I will never buy from or recommend this scam if a business again.

Date of experience: July 25, 2022
North Carolina
1 review
0 helpful votes
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Na
July 25, 2022

No thank you I don't usually review…………………………………..

Date of experience: July 25, 2022
Michigan
1 review
0 helpful votes
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Bracket
August 23, 2022

I don't like pay pal. The bracket is small. How do I send it back?

Date of experience: July 24, 2022