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RoseFeels Reviews Summary
The company exhibits a mixed reputation among customers, with notable strengths in product aesthetics and personalization, often resulting in customer satisfaction when items are received. However, significant weaknesses are evident, particularly regarding shipping delays, inadequate communication, and product quality inconsistencies. Many customers reported frustration over late deliveries, especially for time-sensitive gifts, and a lack of responsive customer service exacerbated their dissatisfaction. Overall, while some customers appreciate the end products, the frequent issues related to service reliability and support indicate a pressing need for improvement in operational efficiency and customer engagement.
This summary is generated by AI, based on text from customer reviews
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It was a great product, very happy with it. Had some trouble with the shipping.
It's been more then a month and I didn't get the order, and didn't get any answers about it.
As of today, I still have not received my item. Have been told it was still in production.
Ordered a "Family Tree" placque. Accuracy of names was correct and front looked great. Disappointed that a heavier piece of word was not used for the price paid. Back of product could have been finished with stain to match the front. Also don't recall seeing that product was coming from China which took a long time to get to me.
Never received item ordered, even after contacting customer service!
Ordered end of September arrived 4-5 weeks later at end of October. I specified 4 hearts with 4 names, item arrived with 6 hearts/names some redundant. Shipped by USPS, Packing was minimal. No hook or support to hang. Overall did not meet expectations for $60
Product is great and beautiful! Honestly
But it takes forever for them to process it and it's coming from China and they can't help that nothing they can do about it so it takes a long time... but product itself it's very nice. You just have to think wayyyyyyy ahead to order this if you want for special event.
It has been a month and still waiting. Got no updates until I asked 11 days ago, was asked to wait longer. Also paid for expedited shipping (3 business days) and item has been sitting in "shipped" status for over a week now.
I still did not get my order and have been waiting over a month this horrible and there is no one to contact.
I ordered a birthstone ring for my Mom's birthday. I ordered it Sept. 28th. Her bday was Oct 12th. On 19th I got an email from them (which was a reply to MY email) that says. You're item just left production but I don't have a tracking number for you because our system hasn't updated yet. Today is Oct 22nd and I still have heard nothing. I think this company is either a scam or they have people working there that really drop the ball on how to handle customer service issues. I am beyond mad and at this point I just want my money back! I will not use them again and I don't recommend them to anyone!
Paid extra money to make sure I got my package in time and I did not. I had to repeatedly ask for a refund to only be told they could give me some of it because the shipping is a 3rd party.
I ordered a gift on 9/16 and it is now 10/21 and I still have yet to get my money back or the product.
My order never came and I ordered a necklace for my mother for her birthday a month ago. They take long to email you back. I will never going to order from them again. I asked for refund they didn't give me my money back
I paid for vip and was supposed to have this item by 10/13/22 and it is now 10/21/22 and I still don't have it. It was a Birthday gift as well
I ordered an item for my mother's birthday on Oct 7th. Today is Oct 21st and I still have not received the item. I emailed the company on Oct 13th and they gave me a shipping number. The USPS shipping number only states a shipping label was created on Oct 13th, no further tracking info. I emailed them again on Oct 20th but have yet to hear back.
My item arrived broken in pieces and completely destroyed. It was a delicate wooden piece of artwork wrapped in paper and put in a plastic bag for shipping. Why would a delicate piece of art be wrapped in only paper and then a plastic bag for shipping.
I informed customer service of the damaged product and they offered me a 10% discount. I said no and asked for a full refund and they offered a 20% discount. I said no and asked for a full refund and they agreed only to do so if I ship the broken and damaged item back to China.
It has been a nightmare of an experience and I would never buy anything from them again and I suggest anyone thinking of buying something from them to look elsewhere.
Thanks for ruining my anniversary gift.
Ordered this for my dad's birthday a month in advance. Came way too late. Product was good though.
The order came in as expected and my wife loved it. The only thing that I didn't realize was how small it was. It is beautiful but I wish I would have gotten a bigger version.
I loved how delicate the engraving was on the necklace. Just beautiful.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members