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RoseFeels Reviews Summary
The company exhibits a mixed reputation among customers, with notable strengths in product aesthetics and personalization, often resulting in customer satisfaction when items are received. However, significant weaknesses are evident, particularly regarding shipping delays, inadequate communication, and product quality inconsistencies. Many customers reported frustration over late deliveries, especially for time-sensitive gifts, and a lack of responsive customer service exacerbated their dissatisfaction. Overall, while some customers appreciate the end products, the frequent issues related to service reliability and support indicate a pressing need for improvement in operational efficiency and customer engagement.
This summary is generated by AI, based on text from customer reviews
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I never received the product I ordered. Its been a month now.
Paid additional $25 for 3 day shipping. Product arrived 3 weeks later. Product was smaller and more delicate than expected. Product was not as pictured with metal inlay name tags. Asked for money back on shipping but they refused. Gave me $10 off. Pretty disappointed in the experience.
I placed my order for a beautiful framed piece and it was received damaged. I reached out to the company and included pictures of the damage. Instead of sending me a new item, they asked me to "try to fix it" and they would credit me 20%. This is unacceptable. The frame and plexiglass cover are broken and it also cause damage to the print. I have replied to their email and explained that this is not fixable and am waiting for their response. At this point, I can't give a higher review until I have a usable product.
I have yet to receive the item and it has been a month. 2 weeks since I saw shipping notification but the link to track it goes nowhere.
Looks very nice, we'll made. I was expecting the engraving to be a little larger, it was quite small on the hanging charm piece but I know it's there and I'm pretty satisfied overall.
I placed my order 1 month prior to the date needed. I still have not received my order and I paid for expedited shipping. Very dissatisfied with this experience.
The item was exactly as expected, very nice. But the shipping really did take a while... Plan ahead.
It took almost 4 weeks to receive the bracelets even thought shipping was supposed to be 8-10 business days. And, the bracelets were identical, instead of one being for an adult and one being for a child. While the bracelet is adjustable, the thread is so big on my child it sticks out several inches on both sides.
Rosefeels was impossible to reach. They gave no tracking number and apparently dont care to let you know when your package should be expected. 80 dollars for a cheap looking product.
Color contrast did not look like the display. The company finally replied and I sent them a picture of the product I received and I am still waiting for them to get back to me. My order was placed in August and now we are in October
I paid for this item over a month ago and have yet to receive it.
Terrible customer service, can't easily get in touch with anyone. Paid $35 for 3 day shipping and it's been over 45 days now. I DO NOT RECOMMEND BUYING FROM THIS COMPANY!
Horrible service
A cheap product
Could not have been worse
When I received my order it has a Crack all the way through the back across the whole thing!
The product is nice. I didn't totally love the chain the necklace was on but I love everything else!
It's good and easy search but I WANTED IT IN 3 DAYS AND THATS THE REASON I PUED 25$ MORE BUT THAT WAS A ERRIBLE MISSLEAD AS I RECIEVED IT AFTER A MONTH AND MISSED TO GIVE TO MY FRIEND ON HER BDAY WHICH REALLY DISAPPOINTED ME
Paid extra for 3 business day shipping for my product. It took 2 weeks to get to me. Emailing the customer support wasn't helpful at all, as they just apologized for the tardiness. No offers to compensate for my wasted money on expedited shipping, nothing. I will never order anything from RoseFeels again!
My order shipped and I got a confirmation that didn't have any info. Luckily for me, I subscribe to the USPS Informed Daily Digest and that was good enough tracking for me to not feel like I got scammed.
I like the bracelets and they are good quality but the engraving is a little iffy
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members