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RoseFeels Reviews Summary
The company exhibits a mixed reputation among customers, with notable strengths in product aesthetics and personalization, often resulting in customer satisfaction when items are received. However, significant weaknesses are evident, particularly regarding shipping delays, inadequate communication, and product quality inconsistencies. Many customers reported frustration over late deliveries, especially for time-sensitive gifts, and a lack of responsive customer service exacerbated their dissatisfaction. Overall, while some customers appreciate the end products, the frequent issues related to service reliability and support indicate a pressing need for improvement in operational efficiency and customer engagement.
This summary is generated by AI, based on text from customer reviews
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Really sad I ordered a mommy and me bracelet for my daughter for her first day of school she was starting a new school and I wanted to give her this to think of me if she got nervous ordered in July it's now October and never received
Paid extra for expedited shipping. Order placed 9/3 received 9/24 by regular mail. Thought I was getting a US made crafts but not. The gift was nice.
I had to email about delivery. Did not receive update on delivery like promised.
Overall all was good. My only complaint is that there were a couple of errors. One with the speeding and the other was out of the 3 payment options on the sign I ordered, 2 were the same (PayPal & zelle) so I'll have to print my own code to cover that up.
Product is great, shipping experience was not great. 1 month to receive order. After reaching out to them because I didn't receive the shipping email after 10 days I thought maybe this was a scam and began to worry so I emailed them. When I finally receive the "out for delivery" email it didn't include the tracking number had to reach out to them again!
Product good, shipping not so much
Missed my wife's birthday and I ordered it early. I figured over two weeks was more than enough time however the item is very nice.
The order came from China took a long time to be delivered, and once I got the item and tried it on it was too small and there is no option anywhere for returns or exchanges.
Order was placed and expedited service was paid for. Received the product 3 weeks after order was placed. Customer Service could not fully track were the order. When the item did arrive one of the names was not spelled correctly and I never received a call or email asking about a possible mistake. Koda was the pet name and what arrived on the tag is Kids. I'm disappointed in the process, shipping and customer service but the product is nice.
The ordering process was efficient and easy. However, the overall product quality is poor. The frame is already coming apart after only a few weeks.
Took awhile to get the order. Didn't arrive on time because it came from China was made quick but customs slowed it down.
When I got my item in it was absolutely beautiful and beyond my expectations. My only complaint was delivery was a bit slow and the tracking system did not work very well. You do have to remember, thou that the item is coming from over seas and anything can happen. I would definitely do business with this company again.
The product looks very cheap for the price and took way longer to come than stated at the time of purchase
The color of the bracelet I received is not at all the color I expected it to be when ordering.
I really enjoyed shopping for our youngest daughter's Family Tree. Using RoseFeels' site was easy to navigate and the final product was even better quality wood and craftsmanship than I expected! I think her Family Tree may become an heirloom.
I purchased a family tree for my parents 55th wedding anniversary. It has their children and all of their grandchildren on the tree. It's the most beautiful gift that they received!
It came out exactly as I pictured. Was the perfect size! It was annoying that I paid a lot for shipping to have it within 10 days and it still took over 3 weeks to deliver.
Product quality was sub par and materials were lower quality than listed in the description.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members