Check out our latest communities fighting
AI scams on Reddit and Facebook

website thubmnail of RoseFeels

RoseFeels

2.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate RoseFeels?
grey stargrey stargrey stargrey stargrey star

RoseFeels Reviews Summary

The company exhibits a mixed reputation among customers, with notable strengths in product aesthetics and personalization, often resulting in customer satisfaction when items are received. However, significant weaknesses are evident, particularly regarding shipping delays, inadequate communication, and product quality inconsistencies. Many customers reported frustration over late deliveries, especially for time-sensitive gifts, and a lack of responsive customer service exacerbated their dissatisfaction. Overall, while some customers appreciate the end products, the frequent issues related to service reliability and support indicate a pressing need for improvement in operational efficiency and customer engagement.

This summary is generated by AI, based on text from customer reviews

service
2,027
value
132
shipping
134
returns
110
quality
1,941
This company does not typically respond to reviews

Instant Feedback

4,238 reviews

We monitor reviews for authenticity

Nevada
1 review
0 helpful votes
Follow Torrez W.
Unfollow Torrez W.
Share Review
Report Review

My
April 6, 2023
Updated review

The product was ok it just took almost a month to get it delivered to me

Date of experience: March 6, 2023

Good service
February 6, 2023
Previous review

Good service

Date of experience: February 6, 2023
Mississippi
1 review
0 helpful votes
Follow B.J. A.
Unfollow B.J. A.
Share Review
Report Review

Slow to receive
April 5, 2023

Ordering the product is easy but the time it takes to get it…. Well lets just say it took about 18 days to get to me once it shipped!

Date of experience: March 6, 2023
Ohio
1 review
0 helpful votes
Follow Samantha O.
Unfollow Samantha O.
Share Review
Report Review

Terrible Quality
April 5, 2023

My product looked like I got from the dollar store and I paid over $50 for it. I will never order from this site again.

Date of experience: March 6, 2023
Indiana
1 review
0 helpful votes
Follow Marco H.
Unfollow Marco H.
Share Review
Report Review

Great custom options and easy to use. The picture came out well and good quality material that I'm sure will last for a while.

Date of experience: March 5, 2023
Wisconsin
1 review
0 helpful votes
Follow Langden F.
Unfollow Langden F.
Share Review
Report Review

It was good
April 4, 2023

The product was amazing! It just took almost 3 weeks for me to get the product

Date of experience: March 4, 2023
Virginia
1 review
0 helpful votes
Follow Megan X.
Unfollow Megan X.
Share Review
Report Review

I ordered this product it took 3 weeks to get to me I msged customer service 3 times to ask questions and never received a response. I was about to reject reverse the payment when I finally received shipment notification

Date of experience: March 4, 2023
Connecticut
1 review
0 helpful votes
Follow Nick A.
Unfollow Nick A.
Share Review
Report Review

Mixed Feelings
April 4, 2023

Paid extra for shipping but took a month to receive order. Once I received the order it was damaged in shipping. The product was exactly what I ordered though

Date of experience: March 4, 2023
New York
1 review
0 helpful votes
Follow Moses M.
Unfollow Moses M.
Share Review
Report Review

Review
April 3, 2023

There was nowhere to input the inscription on the ordering site. Then found out after I bought the ring, that inscriptions were not available.

Date of experience: March 4, 2023
Illinois
1 review
0 helpful votes
Follow Juliana T.
Unfollow Juliana T.
Share Review
Report Review

Lego picture heart
April 3, 2023

I just wish the picture was more centered, there was blank space on some of the legos and i didn't love the final look for how long i waited for it. I expected better

Date of experience: March 3, 2023
Virginia
1 review
0 helpful votes
Follow katherine J.
Unfollow katherine J.
Share Review
Report Review

Hi,
I had bought the couples two initial magnetic with initials. I paid the extra fee to get it 4-6 days to get it here before valentines and it didn't make it. It also did not give an option to get a different length size for the male. I got to us late and didn't fit him. I emailed and the customer service was great and honest. The said it would take longer to return and get new and gave me a 20% discount to rebuy. Even though it frustrating, i appreciate the discount and honesty. I look forward to receiving the new set even though now i have 4 instead of two.

Date of experience: March 3, 2023
Pennsylvania
1 review
0 helpful votes
Follow Quinn W.
Unfollow Quinn W.
Share Review
Report Review

Beautiful Necklace
March 3, 2023

I ordered a costum made necklace from RoseFeels and absolutely love it. It's beautifully done and is the perfect length.

Date of experience: March 3, 2023
New York
1 review
0 helpful votes
Follow Brent I.
Unfollow Brent I.
Share Review
Report Review

The product was of good quality. The delivery was a little slower due to backlog due to the holidays, but customer service responded to my questions within a day or two.

Date of experience: March 3, 2023
Illinois
1 review
0 helpful votes
Follow Hector F.
Unfollow Hector F.
Share Review
Report Review

Great product
March 3, 2023

I had to wait a little bit pass valentines but I contacted them the whole time and they always kept me updated on everything i can tell you it was worth the wait and it really was not that much longer after valentines like a week after it came in anyways my girl loves it wears it everyday and night i will defend buy from rosefeels again

Date of experience: March 2, 2023
Wisconsin
1 review
0 helpful votes
Follow Chandra V.
Unfollow Chandra V.
Share Review
Report Review

Amazing
March 2, 2023

It was effective and on time. Great service and always will get more

Date of experience: March 1, 2023
Pennsylvania
1 review
0 helpful votes
Follow Jessica D.
Unfollow Jessica D.
Share Review
Report Review

Shipping
March 2, 2023

Shipping was absolutely ridiculously long! Product is amazing if you don't mind waiting almost two months to receive it! I ordered it for Valentine's Day and just now got it.

Date of experience: March 1, 2023
Arizona
1 review
0 helpful votes
Follow James X.
Unfollow James X.
Share Review
Report Review

Valentines Purchase
March 31, 2023

Overall I'm happy with the product that I received. However when I ordered it was 12 days before Valentine's. I paid for the VIP to speed up the production. I also paid for the 3-day expedited shipping in hopes of receiving before Valentine's Day. I understood delays but it was significantly longer to get it completed. Also my tracking number could not locate the shipment. I emailed the company and a day and half later I got a response and new tracking number. Despite paying for the 3-day expedited delivery my product was shipped via normal shipping and arrived 6-7 days later. I emailed the company again to complain and I was told that they would credit $10 for the extra shipping which at this time I still haven't seen the credit on my card.

Date of experience: March 1, 2023
Florida
1 review
0 helpful votes
Follow Jason J.
Unfollow Jason J.
Share Review
Report Review

Shipping
February 28, 2023

Package should be labeled fragile. Two pieces were broken from being shoved in my mailbox.

Date of experience: February 28, 2023
South Carolina
1 review
0 helpful votes
Follow Patti P.
Unfollow Patti P.
Share Review
Report Review

The service took longer than I had hoped and there was as no response when I emailed customer service.

Date of experience: February 27, 2023
Lithuania
1 review
0 helpful votes
Follow Janae A.
Unfollow Janae A.
Share Review
Report Review

Nice and quick shipping like 2weeks
February 27, 2023

Nice necklace I'm not sure if it's real though but it's pretty and I'll be buying more, this is a trustable website

Date of experience: February 27, 2023
North Carolina
1 review
0 helpful votes
Follow Alexandra V.
Unfollow Alexandra V.
Share Review
Report Review

Mens bracelet
February 27, 2023

Bracelet was a perfect gift for Valentine's Day! I would absolutely shop here again.

Date of experience: February 27, 2023