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The company exhibits a mixed reputation among customers, with notable strengths in product aesthetics and personalization, often resulting in customer satisfaction when items are received. However, significant weaknesses are evident, particularly regarding shipping delays, inadequate communication, and product quality inconsistencies. Many customers reported frustration over late deliveries, especially for time-sensitive gifts, and a lack of responsive customer service exacerbated their dissatisfaction. Overall, while some customers appreciate the end products, the frequent issues related to service reliability and support indicate a pressing need for improvement in operational efficiency and customer engagement.
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Nice website. Easy to customize items.
A little longer to receive then I wanted, but expected with the customization.
Easy to download and order. Response for questions and change in my order was addressed. Very pleased with the frame.
The product came out fine, but I wish I had gotten to see a preview beforehand. It took an incredibly long time to arrive. I ordered two weeks in advance of a family member's birthday and the gift didn't show up until multiple weeks after that…about 6 weeks after I placed the order. I would have appreciated more transparency about the time frame.
Way smaller than it looked and I had to put it together myself with hot glue. None of that is in the description.
I received it and it's perfect. My wife loved it and that's all that matters. Thank y'all.
My family loved their gifts, and appreciate the very responsive customer service.
Its wonderful but i did not like the delay. Thats why i am thinking twice before ordering again
My tree arrived with one leaf broken and here is what customer support said "Would you please glue it together?"
Product took forever to deliver and then it was falling apart once I took it out of the package.
The buying experience was easy and effortless. The gift was perfect for our anniversary
Straightforward website, but I would've liked to see a sample of what my gift will look like, instead of just a idea of one with other names on it. It took longer than expected to get the package, but otherwise very happy customer!
Straightforward website, but I would've liked to see a sample of what my gift will look like, instead of just a idea of one with other names on it.
I am in the U.S, please be patient with this company in terms of processing your order and shipping because the end result is superb and worth it. I bought an engraved necklace as a gift and it arrived in perfect condition and I am very pleased with the end result!
Commande passée le 24 février pour la fête des grds mères début mars. Nous sommes le 28 mars personne ne sait me dire quand j'aurai le bijou. Sur le site de suivi il est bloqué au 13 mars 2023... c'est une arnaque! Je vais demander un remboursement mais vu les commentaires je vais me le coller sur le front! Ne pas commander ce sont des arnaques! Ah oui on vous répond par mail rapidement mais pour vous dire que ca va arriver! Fuyez ce site!
Waited longer than promised but was very satisfied with the product
Was nice necklace, but photo not to clear, but was ok on the engraving

