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RoseFeels

2.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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RoseFeels Reviews Summary

The company exhibits a mixed reputation among customers, with notable strengths in product aesthetics and personalization, often resulting in customer satisfaction when items are received. However, significant weaknesses are evident, particularly regarding shipping delays, inadequate communication, and product quality inconsistencies. Many customers reported frustration over late deliveries, especially for time-sensitive gifts, and a lack of responsive customer service exacerbated their dissatisfaction. Overall, while some customers appreciate the end products, the frequent issues related to service reliability and support indicate a pressing need for improvement in operational efficiency and customer engagement.

This summary is generated by AI, based on text from customer reviews

service
2,027
value
132
shipping
134
returns
110
quality
1,941
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4,238 reviews

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South Carolina
2 reviews
0 helpful votes
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Beautiful Artwork
April 5, 2023

Nice website. Easy to customize items.
A little longer to receive then I wanted, but expected with the customization.

Date of experience: April 5, 2023
Indiana
1 review
0 helpful votes
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I was very pleased with my order.
April 5, 2023

Easy to download and order. Response for questions and change in my order was addressed. Very pleased with the frame.

Date of experience: April 4, 2023
Massachusetts
1 review
0 helpful votes
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Wouldn't order again
May 5, 2023

The product came out fine, but I wish I had gotten to see a preview beforehand. It took an incredibly long time to arrive. I ordered two weeks in advance of a family member's birthday and the gift didn't show up until multiple weeks after that…about 6 weeks after I placed the order. I would have appreciated more transparency about the time frame.

Date of experience: April 4, 2023
Florida
1 review
0 helpful votes
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Not what I expected
April 4, 2023

Way smaller than it looked and I had to put it together myself with hot glue. None of that is in the description.

Date of experience: April 4, 2023
Georgia
1 review
0 helpful votes
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Very satisfied
April 4, 2023

I received it and it's perfect. My wife loved it and that's all that matters. Thank y'all.

Date of experience: April 4, 2023
Tennessee
1 review
0 helpful votes
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Poor quality and bad packaging arrived broken in multiple places

Date of experience: April 4, 2023
Wisconsin
1 review
0 helpful votes
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Grandmother's ring
April 3, 2023

Easy to use but a long wait for product...well worth it

Date of experience: April 3, 2023
Illinois
1 review
0 helpful votes
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Wonderful products
April 2, 2023

My family loved their gifts, and appreciate the very responsive customer service.

Date of experience: April 1, 2023
North Carolina
1 review
0 helpful votes
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Beautiful
April 2, 2023

My mom loved her gift good quality and beautiful even though it arrived a little late

Date of experience: April 1, 2023
Texas
1 review
0 helpful votes
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Necklace
March 30, 2023

The necklace was beautiful and exactly as shown. Quality was good and I was very pleased with the end product

Date of experience: March 30, 2023
AE
1 review
0 helpful votes
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Very nice
March 30, 2023

Its wonderful but i did not like the delay. Thats why i am thinking twice before ordering again

Date of experience: March 29, 2023
Maryland
1 review
0 helpful votes
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Cheap crap
April 28, 2023

My tree arrived with one leaf broken and here is what customer support said "Would you please glue it together?"

Date of experience: March 29, 2023
Florida
1 review
0 helpful votes
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Poor Experience never again
April 28, 2023

Product took forever to deliver and then it was falling apart once I took it out of the package.

Date of experience: March 29, 2023
North Carolina
1 review
0 helpful votes
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I received exactly what I expected
March 29, 2023

The buying experience was easy and effortless. The gift was perfect for our anniversary

Date of experience: March 29, 2023
Israel
1 review
0 helpful votes
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Happy customer
March 29, 2023
Updated review

Straightforward website, but I would've liked to see a sample of what my gift will look like, instead of just a idea of one with other names on it. It took longer than expected to get the package, but otherwise very happy customer!

Date of experience: March 29, 2023

Straightforward website, but I would've liked to see...
February 28, 2023
Previous review

Straightforward website, but I would've liked to see a sample of what my gift will look like, instead of just a idea of one with other names on it.

Date of experience: February 28, 2023
Ohio
1 review
0 helpful votes
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Very pleased with end result.
March 28, 2023

I am in the U.S, please be patient with this company in terms of processing your order and shipping because the end result is superb and worth it. I bought an engraved necklace as a gift and it arrived in perfect condition and I am very pleased with the end result!

Date of experience: March 28, 2023
France
1 review
0 helpful votes
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Ne pas commander!
April 27, 2023

Commande passée le 24 février pour la fête des grds mères début mars. Nous sommes le 28 mars personne ne sait me dire quand j'aurai le bijou. Sur le site de suivi il est bloqué au 13 mars 2023... c'est une arnaque! Je vais demander un remboursement mais vu les commentaires je vais me le coller sur le front! Ne pas commander ce sont des arnaques! Ah oui on vous répond par mail rapidement mais pour vous dire que ca va arriver! Fuyez ce site!

Date of experience: March 28, 2023
Indiana
1 review
0 helpful votes
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Satisfied
March 28, 2023

Waited longer than promised but was very satisfied with the product

Date of experience: March 28, 2023
New Mexico
1 review
0 helpful votes
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Overall satisfaction
March 28, 2023

Was nice necklace, but photo not to clear, but was ok on the engraving

Date of experience: March 27, 2023
Minnesota
1 review
0 helpful votes
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Heart necklace
March 27, 2023

Quick and easy necklace was perfect size along with the pendant

Date of experience: March 26, 2023