RoomsterReviews 4,112

I can't believe they charge you to read your messages! They lure you into thinking theres a so-called "free basic" service, & once you get an email/reply for a potential roommate, they block you from reading it by stating you have to upgrade and pay... I am not going to give these scumbags my information, I can't believe I opened up a profile, so bogus. Worst, some Spammer from Craigslist sent me a link when I posted an Ad for Wanted Roomshare...
DON'T FALL FOR IT, DON'T GIVE THEM YOUR INFORMATION!

As with other customers who have reviewed Roomster, I signed up for a month and ended up paying for three until I noticed and cancelled. Unlike other sites that let you know that if you don't cancel you're subscription you'll automatically be enrolled in monthly payments, there is no such statement on the Roomster payment page.

Finally, the reason I cancelled is that I noticed that I was double-charged for one month. I contacted customer service to dispute the second charge and they basically said that they didn't charge me twice. I offered to send them a copy of my credit card statement, but they just kept insisting they only charged me once. I ended up filing a dispute through my credit card company.

As for the actual services, none of the emails I got matched the filters I set up. I was looking for a very specific rooming situation, and instead I just got blasted by a bunch of people with properties to unload. Craigslist was infinitely more helpful in the roommate search.

To sum it all up: The site will not help you find a roommate, the payment details are shady, and the customer service is basically non-existent. Stay away.

Do not use this "service". All of what you are reading here is true. They are as villianous and shady as any predatory financial lender you've ever heard of. You sign up for a temporary memebership, and are then socked with a $29.95 monthly membership a couple of weeks later. After pleading with customer service regarding my dire financial situation, I received a snarky email from a rep who relished letting me know I "agreed" to this subscription.

STAY CLEAR OF ROOMSTER! The whole website purely revolves around deception and ripping you off, after filling in a huge and mostly pointless form you have to pay to use the service then the real joke is that its worse than all of the free ones like spareroom.com and easyroommate! Absolutely useless website for what it is then on top of that they automatically set you up with a direct debit and charge you double the starting price every month - all without telling you! Don't know about you but i'd call that fraud. You'd be an absolute idiot to use roomster and you'd be guaranteed to be ripped off, this company should be shut down

DO NOT USE ROOMSTER!

As a former user of Roomster, I would strongly suggest that you do NOT join their service. They charge a nominal fee to use their most important tools (namely messaging other users)... which is an ethically dubious practice, considering that Roomster sells advertising on their site. Roomster will also surreptitiously CHARGE A SUBSCRIPTION FEE of approx. $30 without you knowing. Asking for a refund is a hassle; do yourself a favor and don't even sign up. Craigslist works fine without the headaches.

On June 15th, 2011, I signed up for a 2 week subscription to Roomster.com and paid $14.95 for the service. At that time when I signed up there was NO disclaimer about being automatically renewed and charged for a full month if I did not cancel the service myself before the 2 weeks ended. And on the 15th day, my credit card was charged $29.95 for a full month WITHOUT my authorization or email notification. When I contacted Roomster.com (they don't have a phone # for you to call, so it's only through email that they communicate), they stated that there was a disclaimer about being renewed and charged automatically and sent me a doctored "screenshot" that was somehow taken at that time (2 weeks earlier) and of course there is a disclaimer "all of a sudden" way at the bottom of the "screenshot" page. I'm submitting a fraudulent charge through my bank against them, to the Better Business Bureau, and every other website I can find to warn other consumers that Roomster.com practices deceitful business and considers its patrons stupid enough to accept an "after-the-fact, doctored screenshot" as a burden of proof for an unauthorized credit card charge by their company!

I signed in on day 3 of my subscription planning to cancel. When I logged in to find out you had already charged me for 30 more days. Looking at the terms, I was about 3 hours later than 72 hour cut off, all because I didn't get to take care of my personal computing needs in time to cancel before it was automatically renewed. I am a medical student traveling for rotations- I do not have access to a computer to take care of personal matters during the day while I am in clinic. The moment I got home, I tried to take care of this only to see I had already been charged. I have been recommending their site to my peers who also need to travel for rotations. I will no longer do this, and I am going to inform those that I have recommended the site to about your ruthless attitude toward customers. The website is designed to charge unsuspecting consumers for additional memberships and it works because no one ever reads the fine print. This is borderline fraudulent and most certainly unethical. I have found their customer service department to be very rude and short with their responses. Please pay attention to these reviews and do not use this site!