On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Roomster Reviews Summary
The company, Roomster, exhibits a polarized reputation among its users. Positive feedback highlights the platform's user-friendly interface and a variety of affordable listings, with some customers successfully finding suitable rooms. However, significant concerns overshadow these strengths, including deceptive practices regarding message visibility, a lack of genuine leads, and inadequate customer support. Many users express frustration over payment models that feel exploitative, alongside reports of scams and unresponsive service. Overall, while some appreciate the platform's potential, the prevailing sentiment suggests a need for improved transparency and customer care to enhance user trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I continue to leave messages for the people that are interested in renting a room in my house. No one returns my messages, so I am very frustrated with your services.
I continue to leave messages for the people that are interested in renting a room in my house. No one returns my messages, so I am very frustrated with your services. The quality of the roommate referrals is very terrible. They do not follow up, they are in the wrong areas, and they are very slow to respond if they respond at all.
Am still new here, looking forward to an enjoyable satisfying experience
So far, the site seems to be very user friendly. Looking forward to diving in and seeing what the true functionality is like and the level of success reaching out to potential prospects!
Absolutely not worth the time or $$. 90% of Peoples profile are fake. I recieved inquiry from people looking elsewhere in demographics. The messages are in broken English. This is an app that make the creator of app rich. 2 months on this site & nothing legit.
I like the experience of roomster but I hate the fact that you have to pay in order to contact somebody.
Stupid that you have to pay $11! Should be a free trial or less. That's ridiculous
I purchased a subscription so I can read message responses and when I clicked on messages I still had no access to read my messages. Instead, it stated for me to purchase a mailbox even though it stated I was to have full access. Don't waste your money. They have no phone number to speak with a live person, that's typical of a company who scams others.
It is not free. $12 for a week - and THEN billed monthly if you do NOT cancel. I dislike that plan.
Hi Janet, you may cancel your subscription at any time, even right after you purchase to prevent any future billing. If you cancel your subscription you will have full access to your mail box for the duration of your paid period, but it will not be renewed.
IPad OS app does not respect device rotation settings and is impossible to use when iPad is connected to Magic Keyboard because it's locked in portrait mode.
Overall UI is buggy and difficult to interact with consistently within the app. Prefer to use a web browser for the aforementioned reasons. Frequently see duplicate listings which requires browser refresh.
I have been sent a lot of request to look at rooms but due to not having an upgraded account I could not get to see any of them.
So far I'm liking the site. Still trying to determine if has an adequate amount of users, and if it's going to be beneficial to me without being able to provide a picture.
Many people out of the area are responding. Doesn't make sense
I'm just now able to browse the site so I don't have too much to say right now.
You are vultures preying on people who are in distress.
So far it is easy to swing up. Thats as far as I have been.
Found this site today and so far it seems pretty good
Odd problem with credit card approval, had to go through paypal to get it to go through.
Nevermind I just kind of receive the first message give me a break with you
Paying to see messages just to realize they arent what I am looking for is so dissapointing.
Website is not user friendly. Weird business model. People are reaching out to me that don't meet my criteria. This sucks
From the business
Roomster connects people at all price points, in 192 countries. With 24/7 customer service and an always expanding community of users, Roomster is the best way for people to monetize their extra space and make it available to a membership of authentic...
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Roommate Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account
Hi Michelle, We require a verification process for all accounts in our platform, which means fake accounts are less likely. We have a 24/7 security team. Please email us at [email protected] for further assistance. We'd love to make this right for you.