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Roomster Reviews Summary
The company, Roomster, exhibits a polarized reputation among its users. Positive feedback highlights the platform's user-friendly interface and a variety of affordable listings, with some customers successfully finding suitable rooms. However, significant concerns overshadow these strengths, including deceptive practices regarding message visibility, a lack of genuine leads, and inadequate customer support. Many users express frustration over payment models that feel exploitative, alongside reports of scams and unresponsive service. Overall, while some appreciate the platform's potential, the prevailing sentiment suggests a need for improved transparency and customer care to enhance user trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Most of the listings are fake listings and scams. The legit ones they cherry pick with everybody so housing discrimination is prevalent
Moat of the listings are fake listings and scams
Automatically renewing a subscription for a monthly charge after signing up for 1-week is a slimy policy.
Finley O, You may cancel your subscription at any time, even right after you purchase to prevent any future billing. If you cancel your subscription you will have full access to your mail box for the duration of your paid period, but it will not be renewed. When your paid time period is up, you will be prompted to upgrade again. I canceled our subscription on your behalf so it won't renew.
I have gotten zero useful leads and zero responses to messages. However, I get bombarded by messages from users that don't fit my search preferences.
Nicholas, I am sorry that you haven't found what you are looking for at roomster. Have you filtered your messages by using megaphone and its filters? This way you can choose who to reach out based on your preferences.
Your service doesn't clearly delineate how to upload pictures how to make sure your listing is open to the public. You could do better really
I see you have successfully uploaded pictures and your listing is live. I wish you contact our support team first before rating us 1 star.
Terrible that i need a subscription to view my messages
I just started using the website last night. Very user friendly. A lot of clicks are not required. Wonderful interface. Small complaints: a lot of duplicate ads and I think all posters with rooms or places to rent should be required to upload photos.
The app is very user friendly, but the price in order to find a roommate is a bit pricey. This should not cost what a dating app should as I am not looking to hook up for dinner. People that are on here are looking to save money the best way they can. Too steep for what it is in my opinion. Drop it by half a yway and you would have way more people join.
Easy to navigate would refer to friends if they were looking.
I had trouble trying to get ID verified. And when I tried leaving a message in the chat, I couldn't for some reason.
This is absolutely the worst experience I've had. I've never been blocked for posting pics - Gaby Day
I need a short-term furnished rental at a reasonable price in ahigh-rent area, San Diego. I found several suitable options.
This site is difficult to use.
It has not updated its functionality in years.
Very painful user experience.
Hi, I am sorry that you are experiencing this issue Ratzburg. Please contact our support team from within your roomster account for further assistance.
I was not able to pay with paypal unless it drew from my checking account.
I'm going to try. This again I was very happy before I was very trusting in roommates here
Every time I login, I get asked about upgrade and no chance to check my profile or listings
I've been using Roomster for many years. It's a very dependable source.
Your site makes it seem like you can communicate with potential roommates via email rather than through your messages; however, that's a bait and switch. You should make your terms much clearer.
Hi David C, I am sorry if there is anything that may cause misunderstanding in our terms and conditions. We will definitely review and update it if there is any statements that may cause misunderstanding.
Misleading by making people sign up with belief this is free service and then charge them money to access mailbox
Tyler B, I am sorry to hear that you are disappointed with our service. There is no hidden charge. We charge for our services. Our subscription fees are located right on our app page. I'm happy to give you a full refund with service continuation so you will still have access to your paid features after we issue a full refund.
My experience with the roomster app has been extremely easy to follow.
It's a bit confusing at times whether you're entering self information or future roommie preferences
From the business
Roomster connects people at all price points, in 192 countries. With 24/7 customer service and an always expanding community of users, Roomster is the best way for people to monetize their extra space and make it available to a membership of authentic...
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Paul M, First, Paul M, First, I am sorry that you have encountered scam artists on our platform. We take customer safety very seriously. We require a verification process for their accounts, which means fraud is less likely. We have a 24/7 security team that reviews every profile. But as you may appreciate, there is no way of blocking all of the fake accounts instantly in such an online society of a social connection age.