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The company, Roomster, exhibits a polarized reputation among its users. Positive feedback highlights the platform's user-friendly interface and a variety of affordable listings, with some customers successfully finding suitable rooms. However, significant concerns overshadow these strengths, including deceptive practices regarding message visibility, a lack of genuine leads, and inadequate customer support. Many users express frustration over payment models that feel exploitative, alongside reports of scams and unresponsive service. Overall, while some appreciate the platform's potential, the prevailing sentiment suggests a need for improved transparency and customer care to enhance user trust and satisfaction.
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It's a bit dumb that you have to pay to see the messages someone has sent you.
Why am I getting so many inquiries that are Spanish only? Do I need to change something somewhere?
The user interface on here is lousy, the requirement not to have any numerical characters in posts is bogus and draconian, and the fact that one must pay in order to view, send, or reply to messages makes this an overall shoddy experience.
It has a good service, if anyone is looking for a room.
I am a Bit Skeptical, as have not had good luck with renting my Room in the Past. We'll see.
The experience so far has been disappointing. I had to go through a secondary service to upgrade my account that does not make me want to tell my friends to use the site. When I asked the support staff no answers were given as to why I couldn't upgrade via CC.
The app is very clunky and loads really slow even on highspeed internet (1GBps) especially for the crazy high price of your service.
I couldn't update several areas of my ad so I can't place it so no one can see what I'm renting out rendering it useless and I needed to pay $8 for two messages. What a rip off.
Please simplify this amp... it's a tad but complex. I like simple apps to easily navigate.
I had to search to find out how to list the room, what I get for free and what I pay for. The website layout should be improved with a clearer landing page, so I wouldn't need to search for the info.
?
After five days I've been scammed six times. I approached customer service and got wishy washy responses.
There needs to be a filter for "private bathroom". This is SUPER BASIC. I could code it in like a day or 2 in PHP & SQL. Come on.
The price is high. Most sites do not even require a payment. If i quickly find a place with a quality roommate then i am willing to change my review how ever because of the high cost of the pay wall I am starting off fairly dissatisfied.
Answer: We do not post on Craigslist and do not spam or send any messages like this.
Answer: Roomster has a 24/7 fully staffed Help Desk. Please login to your account and you will receive excellent customer service.
Answer: Roomster has a 24/7 fully staffed Help Desk. Please login to your account and you will receive excellent customer service.
Answer: These are untrue statements. We have asked our many satisfied customers to post their positive experiences about Roomster to counteract the negative, and mostly untrue statements posted about us. If you notice that Sitejabber has negative reviews of almost every company doing business in the united states. If it was all true, there would be no business left and everyone would be out of work. People never write good reviews, people love to be negative. Its sad.
Answer: Hi Aminah, Roomster did not post that ad on Craigslist, we did not create that link and there fore we can not offer support for it. This looks to be one of our affiliates, who should not be doing this. We will be removing this person from our affiliate program. Thank you for bringing this to our attention.
Answer: That makes little to no sense. Undeleted? What does that even mean? N you want to create an account after you deleted it? Go ahead.
Answer: Roomster has a 24/7 fully staffed Help Desk. Please login to your account and you will receive excellent customer service.
Roomster connects people at all price points, in 192 countries. With 24/7 customer service and an always expanding community of users, Roomster is the best way for people to monetize their extra space and make it available to a membership of authentic...

