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Roomster

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Roomster Reviews Summary

The company, Roomster, exhibits a polarized reputation among its users. Positive feedback highlights the platform's user-friendly interface and a variety of affordable listings, with some customers successfully finding suitable rooms. However, significant concerns overshadow these strengths, including deceptive practices regarding message visibility, a lack of genuine leads, and inadequate customer support. Many users express frustration over payment models that feel exploitative, alongside reports of scams and unresponsive service. Overall, while some appreciate the platform's potential, the prevailing sentiment suggests a need for improved transparency and customer care to enhance user trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
368
value
341
shipping
168
returns
236
quality
424

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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It's a bit dumb that you have to pay to see the messages someone has sent you.

Date of experience: February 5, 2021
Texas
1 review
0 helpful votes
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Why am I getting so many inquiries that are Spanish only? Do I need to change something somewhere?

Date of experience: February 4, 2021
Colorado
1 review
0 helpful votes
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The user interface on here is lousy, the requirement not to have any numerical characters in posts is bogus and draconian, and the fact that one must pay in order to view, send, or reply to messages makes this an overall shoddy experience.

Date of experience: February 4, 2021
California
1 review
0 helpful votes
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.
February 5, 2021

.

Date of experience: February 4, 2021
Illinois
1 review
0 helpful votes
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It has a good service, if anyone is looking for a room.

Date of experience: February 4, 2021
Texas
1 review
0 helpful votes
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I am a Bit Skeptical, as have not had good luck with renting my Room in the Past. We'll see.

Date of experience: February 4, 2021
Ohio
1 review
0 helpful votes
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Wish it would have been more upfront that id need to pay to actually use this site

Date of experience: February 3, 2021
New Jersey
1 review
0 helpful votes
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The experience so far has been disappointing. I had to go through a secondary service to upgrade my account that does not make me want to tell my friends to use the site. When I asked the support staff no answers were given as to why I couldn't upgrade via CC.

Date of experience: February 2, 2021
Georgia
1 review
0 helpful votes
Follow Christopher F.
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I don't like paying $25 to see a message that may not even be meaningful.

Date of experience: February 1, 2021
Colorado
1 review
0 helpful votes
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The app is very clunky and loads really slow even on highspeed internet (1GBps) especially for the crazy high price of your service.

Roomster attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 1, 2021
California
1 review
0 helpful votes
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I couldn't update several areas of my ad so I can't place it so no one can see what I'm renting out rendering it useless and I needed to pay $8 for two messages. What a rip off.

Date of experience: January 31, 2021
Massachusetts
2 reviews
0 helpful votes
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Making people pay to view messages by the day isn't a sustainable method for ensuring long-term use.

Date of experience: January 31, 2021
Virginia
1 review
0 helpful votes
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Please simplify this amp...
March 2, 2021

Please simplify this amp... it's a tad but complex. I like simple apps to easily navigate.

Date of experience: January 30, 2021
California
1 review
0 helpful votes
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I'm literally just getting started and you're hitting me with a survey.

Date of experience: January 30, 2021
Texas
1 review
0 helpful votes
Follow Fernando D.
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Es un buena ayuda, pero los mensajes no sólo se enfocan en el objetivo que se persigue.

Date of experience: January 30, 2021
New York
1 review
0 helpful votes
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I had to search to find out how to list the room, what I get for free and what I pay for. The website layout should be improved with a clearer landing page, so I wouldn't need to search for the info.

Date of experience: January 29, 2021
Utah
1 review
0 helpful votes
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?
January 29, 2021

?

Date of experience: January 29, 2021
New Jersey
1 review
0 helpful votes
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After five days I've been scammed six times. I approached customer service and got wishy washy responses.

Roomster attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 29, 2021
California
1 review
0 helpful votes
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There needs to be a filter for "private bathroom". This is SUPER BASIC. I could code it in like a day or 2 in PHP & SQL. Come on.

Date of experience: January 28, 2021
GB
1 review
0 helpful votes
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The price is high
February 27, 2021

The price is high. Most sites do not even require a payment. If i quickly find a place with a quality roommate then i am willing to change my review how ever because of the high cost of the pay wall I am starting off fairly dissatisfied.

Date of experience: January 28, 2021

From the business

Roomster connects people at all price points, in 192 countries. With 24/7 customer service and an always expanding community of users, Roomster is the best way for people to monetize their extra space and make it available to a membership of authentic...


roomster.com
Founded in 2003
Miami Beach, FL