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Roomster

2.7

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Roomster Reviews Summary

The company, Roomster, exhibits a polarized reputation among its users. Positive feedback highlights the platform's user-friendly interface and a variety of affordable listings, with some customers successfully finding suitable rooms. However, significant concerns overshadow these strengths, including deceptive practices regarding message visibility, a lack of genuine leads, and inadequate customer support. Many users express frustration over payment models that feel exploitative, alongside reports of scams and unresponsive service. Overall, while some appreciate the platform's potential, the prevailing sentiment suggests a need for improved transparency and customer care to enhance user trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
368
value
341
shipping
168
returns
236
quality
424

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Roomster has worked for me in the past
February 14, 2021

Roomster has worked for me in the past. I am hoping it will again. =)

Date of experience: February 14, 2021
Minnesota
1 review
0 helpful votes
Follow Leonardo Z.
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There are those who are false accounts who try to steal and commit fraud on others.

Date of experience: February 14, 2021
California
1 review
0 helpful votes
Follow Natalie T.
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Really dislike having to pay a pricey subscription to use the platform.

Date of experience: February 12, 2021
New York
1 review
0 helpful votes
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This is my second time as a paying member i hope i have better luck then the first then it will be worth it

Date of experience: February 12, 2021
Maryland
1 review
0 helpful votes
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I have had a pretty decently lucky and good time finding rooms to live in.

Date of experience: February 11, 2021
Michigan
1 review
0 helpful votes
Follow Angie C.
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If you are allowing me to send messages without a subscription I should be able to view the messages without a subscription.

Date of experience: February 11, 2021
India
1 review
0 helpful votes
Follow Nikhil A.
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You showed me a message notification and I thought there is a message from one of the people. It turns out you just cheated me of my money. Thankfully, it wasn't much.

Date of experience: February 11, 2021
Georgia
1 review
0 helpful votes
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Had a problem on the app trying to bill to a family plan account

Date of experience: February 10, 2021
Florida
1 review
1 helpful vote
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Unable to change name to nickname without canceling and starting a new account then being charged twice even though they said they would transfer earlier paid fee. Will address it with my credit card firm when I get the bill. Only gonna pay once.

Date of experience: February 10, 2021
GB
2 reviews
0 helpful votes
Follow Elizabeth D.
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It's funny that I only ever get messages when my subscription runs out so that I then have to pay.

Date of experience: February 10, 2021
California
1 review
0 helpful votes
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Cool site, but I feel like it's a scam to have to pay money just to see messages.

Date of experience: February 10, 2021
North Carolina
1 review
0 helpful votes
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Just started so don't really have a positive opinion

Date of experience: February 10, 2021
Singapore
1 review
0 helpful votes
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Always so difficult to use
March 12, 2021

Always so difficult to use. Customer Care is worst. Everything also pay. After payment can't use the services. Worst

Date of experience: February 9, 2021
Arizona
1 review
0 helpful votes
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Very good and amazing
February 9, 2021

Very good and amazing. It's been worthwhile. Great people and interesting features

Date of experience: February 9, 2021
Virginia
1 review
0 helpful votes
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New Member
March 11, 2021
Updated review

First time here. I am just looking for a room and there are way too many scams on Craig's List so I thought I'd give this site a try.

Date of experience: February 9, 2021

First time here
March 9, 2021
Previous review

First time here.

Date of experience: February 7, 2021
Canada
1 review
0 helpful votes
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Kind of confusing at the beginning where and how to post the ad...
Posting pictures is also confusing, as the site randomly posts them if uploaded as a group (despite the files names and order of selection)

Date of experience: February 8, 2021
Oregon
1 review
0 helpful votes
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Not enough serious prospects and many generic messages.

Date of experience: February 8, 2021
California
1 review
0 helpful votes
Follow Alejandro A.
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This needs to do a better job of filtering out alerts to me from people I don't want to be reaching out to me ie: people that don't reach out MY qualifying standards

Date of experience: February 8, 2021
California
1 review
0 helpful votes
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Everything is free then they suprise you with a fee if you actually want to ask a question

Date of experience: February 7, 2021
Connecticut
1 review
0 helpful votes
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I could not upload multiple photos despite the site saying you can add more than 1. Every time I attempted to add a 2nd photo it said the max limit is 6mb, even though I was well below the limit. It was also not super intuitive to find where the listing was on my profile to edit it, and it's rather hidden that you have to pay for the messaging service.

Date of experience: February 5, 2021

From the business

Roomster connects people at all price points, in 192 countries. With 24/7 customer service and an always expanding community of users, Roomster is the best way for people to monetize their extra space and make it available to a membership of authentic...


roomster.com
Founded in 2003
Miami Beach, FL