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The company, Roomster, exhibits a polarized reputation among its users. Positive feedback highlights the platform's user-friendly interface and a variety of affordable listings, with some customers successfully finding suitable rooms. However, significant concerns overshadow these strengths, including deceptive practices regarding message visibility, a lack of genuine leads, and inadequate customer support. Many users express frustration over payment models that feel exploitative, alongside reports of scams and unresponsive service. Overall, while some appreciate the platform's potential, the prevailing sentiment suggests a need for improved transparency and customer care to enhance user trust and satisfaction.
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Roomster has worked for me in the past. I am hoping it will again. =)
Really dislike having to pay a pricey subscription to use the platform.
This is my second time as a paying member i hope i have better luck then the first then it will be worth it
I have had a pretty decently lucky and good time finding rooms to live in.
If you are allowing me to send messages without a subscription I should be able to view the messages without a subscription.
You showed me a message notification and I thought there is a message from one of the people. It turns out you just cheated me of my money. Thankfully, it wasn't much.
Had a problem on the app trying to bill to a family plan account
Unable to change name to nickname without canceling and starting a new account then being charged twice even though they said they would transfer earlier paid fee. Will address it with my credit card firm when I get the bill. Only gonna pay once.
Cool site, but I feel like it's a scam to have to pay money just to see messages.
Just started so don't really have a positive opinion
Always so difficult to use. Customer Care is worst. Everything also pay. After payment can't use the services. Worst
Very good and amazing. It's been worthwhile. Great people and interesting features
First time here. I am just looking for a room and there are way too many scams on Craig's List so I thought I'd give this site a try.
Kind of confusing at the beginning where and how to post the ad...
Posting pictures is also confusing, as the site randomly posts them if uploaded as a group (despite the files names and order of selection)
Not enough serious prospects and many generic messages.
This needs to do a better job of filtering out alerts to me from people I don't want to be reaching out to me ie: people that don't reach out MY qualifying standards
I could not upload multiple photos despite the site saying you can add more than 1. Every time I attempted to add a 2nd photo it said the max limit is 6mb, even though I was well below the limit. It was also not super intuitive to find where the listing was on my profile to edit it, and it's rather hidden that you have to pay for the messaging service.
Answer: We do not post on Craigslist and do not spam or send any messages like this.
Answer: Roomster has a 24/7 fully staffed Help Desk. Please login to your account and you will receive excellent customer service.
Answer: Roomster has a 24/7 fully staffed Help Desk. Please login to your account and you will receive excellent customer service.
Answer: These are untrue statements. We have asked our many satisfied customers to post their positive experiences about Roomster to counteract the negative, and mostly untrue statements posted about us. If you notice that Sitejabber has negative reviews of almost every company doing business in the united states. If it was all true, there would be no business left and everyone would be out of work. People never write good reviews, people love to be negative. Its sad.
Answer: Hi Aminah, Roomster did not post that ad on Craigslist, we did not create that link and there fore we can not offer support for it. This looks to be one of our affiliates, who should not be doing this. We will be removing this person from our affiliate program. Thank you for bringing this to our attention.
Answer: That makes little to no sense. Undeleted? What does that even mean? N you want to create an account after you deleted it? Go ahead.
Answer: Roomster has a 24/7 fully staffed Help Desk. Please login to your account and you will receive excellent customer service.
Roomster connects people at all price points, in 192 countries. With 24/7 customer service and an always expanding community of users, Roomster is the best way for people to monetize their extra space and make it available to a membership of authentic...

