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Roomster

2.7

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Roomster Reviews Summary

The company, Roomster, exhibits a polarized reputation among its users. Positive feedback highlights the platform's user-friendly interface and a variety of affordable listings, with some customers successfully finding suitable rooms. However, significant concerns overshadow these strengths, including deceptive practices regarding message visibility, a lack of genuine leads, and inadequate customer support. Many users express frustration over payment models that feel exploitative, alongside reports of scams and unresponsive service. Overall, while some appreciate the platform's potential, the prevailing sentiment suggests a need for improved transparency and customer care to enhance user trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
368
value
341
shipping
168
returns
236
quality
424

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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Even though I paid for the service, I cannot reply to message which is very frustrating

Date of experience: February 23, 2021
Zimbabwe
1 review
0 helpful votes
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Not yet received feedback within the promised time

Date of experience: February 22, 2021
Minnesota
1 review
0 helpful votes
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I couldnt even get a place because you want me to pay you more than you deserve for 5 days. Cruel.

Date of experience: February 22, 2021
Pennsylvania
1 review
0 helpful votes
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Very misleading that I was able to create a posting and then had to pay to be apart of this.

Date of experience: February 21, 2021
Louisiana
1 review
0 helpful votes
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It's easy to navigate, but there should be a criteria for the room photos

Date of experience: February 21, 2021
California
1 review
0 helpful votes
Follow Angelica V.
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I want to be able to see my messages without paying $25 per month!

Date of experience: February 19, 2021
District of Columbia
1 review
0 helpful votes
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I don't know what the charges are really going to look like yet

Date of experience: February 19, 2021
South Carolina
1 review
0 helpful votes
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Not many matches due to LGBTQ+ lifestyle. Also a lot of ads are only looking for women roommate only.

Date of experience: February 19, 2021
Colorado
1 review
0 helpful votes
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Getting a fair number of inquiries from nice people.

Date of experience: February 18, 2021
Texas
1 review
0 helpful votes
Follow Michii G.
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Paying to view message is ridiculous. Charge the people who post their listings.

Date of experience: February 18, 2021
District of Columbia
1 review
0 helpful votes
Follow Teddy G.
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I get a ton of messages in my inbox but they're not actually directed to me. They're just general messages. Most of them aren't. Even interested in living in my part of town and can't afford my room for rent. This feels disingenuous.

Roomster attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 18, 2021
Texas
1 review
0 helpful votes
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I always have find the right roomates in this website. Base on the Question this website ask. And. By adding the description of my perfect roomate

Date of experience: February 17, 2021
Oregon
1 review
0 helpful votes
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So So
March 19, 2021

So So. Not enough useful information in rental ads. Users should not have to pay for messaging, this should be funded by the entity listing the ad. More search criteria should be added. Rental amenities should be required in ads ie: parking, bathroom (private vs. shared), laundry, etc.,

Date of experience: February 17, 2021
Colorado
1 review
0 helpful votes
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So Far I am enjoying the experience
February 16, 2021

So Far I am enjoying the experience.

Thank you all

Date of experience: February 16, 2021
Australia
1 review
0 helpful votes
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I have not have many return a message back to me or turn up when they say

Date of experience: February 16, 2021
Arizona
2 reviews
0 helpful votes
Follow Jacqui N.
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I keep getting texts from scammers who found me in this website, all day long now

Date of experience: February 15, 2021
California
1 review
0 helpful votes
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I've had at least 2 responses from apparent scammers & I've repeatedly requested help, but have not heard back from anyone.

Date of experience: February 15, 2021
Canada
1 review
0 helpful votes
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Seems to work, does what its supposed to.
Could be ways to better vet applicants though or get rated as a roomie

Date of experience: February 15, 2021
Virginia
1 review
0 helpful votes
Follow Dene B.
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Have good kitchen skills, good customer service with good communication, and I also have good office experience. For my work experience, I work as a professional with no drama with others. Volunteering and fundraising, Competitions, Entrepreneurship, Part-time jobs, Full-time jobs, teamwork, problem-solving, motivation, and time management; are all soft skills that are essential to have in the workplace and are highly valued by employers. Prepare students for the demands and expectations of the working world. Help students make informed career decisions by assessing their aptitudes and interests and exploring potential careers. Improve students' maturity, confidence, and self-reliance. A quick way to determine if a job is considered a professional one is the level of learning required. If the job customarily requires a bachelor's, master's degree, or Ph. D., it's considered a professional job. Professional jobs include teachers.

Date of experience: February 15, 2021
Washington
1 review
0 helpful votes
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I appreciate the convenience your website provides for finding a place to stay.

Date of experience: February 15, 2021

From the business

Roomster connects people at all price points, in 192 countries. With 24/7 customer service and an always expanding community of users, Roomster is the best way for people to monetize their extra space and make it available to a membership of authentic...


roomster.com
Founded in 2003
Miami Beach, FL