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Roomster

2.7

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Roomster Reviews Summary

The company, Roomster, exhibits a polarized reputation among its users. Positive feedback highlights the platform's user-friendly interface and a variety of affordable listings, with some customers successfully finding suitable rooms. However, significant concerns overshadow these strengths, including deceptive practices regarding message visibility, a lack of genuine leads, and inadequate customer support. Many users express frustration over payment models that feel exploitative, alongside reports of scams and unresponsive service. Overall, while some appreciate the platform's potential, the prevailing sentiment suggests a need for improved transparency and customer care to enhance user trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
368
value
341
shipping
168
returns
236
quality
424

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
Follow Scott N.
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It feels greedy to offer a crippled interface that does not allow for communication without pay.

Date of experience: March 1, 2021
Minnesota
1 review
0 helpful votes
Follow Jessica B.
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Wish was less conning about to become homeless with property throw out now trying to get fast rent and can't read replied message until I pay. And the location view sucks can't

Date of experience: February 28, 2021
California
1 review
0 helpful votes
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I find it pretty weird that during my subscription I get a few messages but once it runs out there are 3-4 messages. Odd.

Follow up to make sure I'm satisfied? Right. Doesn't seem like you're really that interested in satisfied only $$.

Date of experience: February 28, 2021
Pennsylvania
1 review
0 helpful votes
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Most of the messages I get are from people looking in other cities.

Date of experience: February 28, 2021
Illinois
2 reviews
0 helpful votes
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?
March 30, 2021

?

Date of experience: February 28, 2021
Georgia
1 review
0 helpful votes
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Too expensive
March 30, 2021

Too expensive. It's deceiving where it seems you can use site to search for places and at least read messages.

Date of experience: February 27, 2021
Texas
1 review
0 helpful votes
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I just started using the website, so I cannot really give a rating.

Date of experience: February 27, 2021
Florida
1 review
0 helpful votes
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Great website!
February 27, 2021

Great website! Awesome app! What is there else to say? But I love it!

Date of experience: February 27, 2021
Pennsylvania
1 review
0 helpful votes
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I think it's absolutely ridiculous that anyone should have to pay to read a message anyone sent them. It's predatory and takes advantage of people seeking housing.

Date of experience: February 27, 2021
Virginia
1 review
0 helpful votes
Follow Debra L.
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I don't like that this is a membership that continues automatically.

Date of experience: February 26, 2021
California
1 review
0 helpful votes
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I don't even know why I have to pay so much for 5 days. I understand those who are listing properties but not the ones looking for a place to stay.

Date of experience: February 26, 2021
New York
1 review
0 helpful votes
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I dont like that i take the time to make a listing and then AFTER the fact I find out I have to pay to receive messages, not cool. Also the search function for finding roommates is weak, I can't narrow down who would be a good candidate, the location under each roommate - I dont even know if that is where they are now or where they want to live, it is not clear. Also the questionnaire for setting up a listing is poor, for instance is asks if i am male or female when actually in my apartment there is one of each gender and there is no option to choose that. Weird.

Date of experience: February 25, 2021
Texas
1 review
0 helpful votes
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.
March 27, 2021

.

Date of experience: February 25, 2021
Connecticut
1 review
0 helpful votes
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I am not seeing information that I enter in the app on my profile transfer properly - when I open the webpage instead it does not recognize payments I've made or verifications I've done of my social media or of my passport.

Date of experience: February 25, 2021
Georgia
1 review
0 helpful votes
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The app has glitches
March 27, 2021

The app has glitches. It forces you to buy the subscription but will not let me access the features

Date of experience: February 25, 2021
Louisiana
1 review
0 helpful votes
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To be charged such a high rate for a small window is absurd.

Date of experience: February 24, 2021
Australia
1 review
0 helpful votes
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Having to pay to try a service...
March 26, 2021

Having to pay to try a service... I feel at least 1 day with access to all services would be more appropriate.

Date of experience: February 24, 2021
NL
1 review
0 helpful votes
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So far so good
I hope the cancellation, when I don't need this site anymore, will be also this good

Date of experience: February 24, 2021
Virginia
1 review
0 helpful votes
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Signed up a month ago on my iphone, unable to see what I was writing, could not correct date of birth and got zero help from your customer service - although you did respond. Broke out the old laptop and everything worked from corrections to placing an ad, You really need to make you site friendly to Apple products.

Date of experience: February 23, 2021
Colorado
1 review
0 helpful votes
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Paying a fee just to see messages when many of them are spam is terrible

Date of experience: February 23, 2021

From the business

Roomster connects people at all price points, in 192 countries. With 24/7 customer service and an always expanding community of users, Roomster is the best way for people to monetize their extra space and make it available to a membership of authentic...


roomster.com
Founded in 2003
Miami Beach, FL