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The company, Roomster, exhibits a polarized reputation among its users. Positive feedback highlights the platform's user-friendly interface and a variety of affordable listings, with some customers successfully finding suitable rooms. However, significant concerns overshadow these strengths, including deceptive practices regarding message visibility, a lack of genuine leads, and inadequate customer support. Many users express frustration over payment models that feel exploitative, alongside reports of scams and unresponsive service. Overall, while some appreciate the platform's potential, the prevailing sentiment suggests a need for improved transparency and customer care to enhance user trust and satisfaction.
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It feels greedy to offer a crippled interface that does not allow for communication without pay.
Wish was less conning about to become homeless with property throw out now trying to get fast rent and can't read replied message until I pay. And the location view sucks can't
I find it pretty weird that during my subscription I get a few messages but once it runs out there are 3-4 messages. Odd.
Follow up to make sure I'm satisfied? Right. Doesn't seem like you're really that interested in satisfied only $$.
Most of the messages I get are from people looking in other cities.
Too expensive. It's deceiving where it seems you can use site to search for places and at least read messages.
I just started using the website, so I cannot really give a rating.
Great website! Awesome app! What is there else to say? But I love it!
I think it's absolutely ridiculous that anyone should have to pay to read a message anyone sent them. It's predatory and takes advantage of people seeking housing.
I don't like that this is a membership that continues automatically.
I don't even know why I have to pay so much for 5 days. I understand those who are listing properties but not the ones looking for a place to stay.
I dont like that i take the time to make a listing and then AFTER the fact I find out I have to pay to receive messages, not cool. Also the search function for finding roommates is weak, I can't narrow down who would be a good candidate, the location under each roommate - I dont even know if that is where they are now or where they want to live, it is not clear. Also the questionnaire for setting up a listing is poor, for instance is asks if i am male or female when actually in my apartment there is one of each gender and there is no option to choose that. Weird.
I am not seeing information that I enter in the app on my profile transfer properly - when I open the webpage instead it does not recognize payments I've made or verifications I've done of my social media or of my passport.
The app has glitches. It forces you to buy the subscription but will not let me access the features
To be charged such a high rate for a small window is absurd.
Having to pay to try a service... I feel at least 1 day with access to all services would be more appropriate.
So far so good
I hope the cancellation, when I don't need this site anymore, will be also this good
Signed up a month ago on my iphone, unable to see what I was writing, could not correct date of birth and got zero help from your customer service - although you did respond. Broke out the old laptop and everything worked from corrections to placing an ad, You really need to make you site friendly to Apple products.
Paying a fee just to see messages when many of them are spam is terrible
Answer: We do not post on Craigslist and do not spam or send any messages like this.
Answer: Roomster has a 24/7 fully staffed Help Desk. Please login to your account and you will receive excellent customer service.
Answer: Roomster has a 24/7 fully staffed Help Desk. Please login to your account and you will receive excellent customer service.
Answer: These are untrue statements. We have asked our many satisfied customers to post their positive experiences about Roomster to counteract the negative, and mostly untrue statements posted about us. If you notice that Sitejabber has negative reviews of almost every company doing business in the united states. If it was all true, there would be no business left and everyone would be out of work. People never write good reviews, people love to be negative. Its sad.
Answer: Hi Aminah, Roomster did not post that ad on Craigslist, we did not create that link and there fore we can not offer support for it. This looks to be one of our affiliates, who should not be doing this. We will be removing this person from our affiliate program. Thank you for bringing this to our attention.
Answer: That makes little to no sense. Undeleted? What does that even mean? N you want to create an account after you deleted it? Go ahead.
Answer: Roomster has a 24/7 fully staffed Help Desk. Please login to your account and you will receive excellent customer service.
Roomster connects people at all price points, in 192 countries. With 24/7 customer service and an always expanding community of users, Roomster is the best way for people to monetize their extra space and make it available to a membership of authentic...

