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Roomster Reviews Summary
The company, Roomster, exhibits a polarized reputation among its users. Positive feedback highlights the platform's user-friendly interface and a variety of affordable listings, with some customers successfully finding suitable rooms. However, significant concerns overshadow these strengths, including deceptive practices regarding message visibility, a lack of genuine leads, and inadequate customer support. Many users express frustration over payment models that feel exploitative, alongside reports of scams and unresponsive service. Overall, while some appreciate the platform's potential, the prevailing sentiment suggests a need for improved transparency and customer care to enhance user trust and satisfaction.
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Soon as I paid for the membership, my unread messages count dropped from 5 to 2. And it's not even my first time having premium paid for, so it's not welcome messages.
Encountered a scam artist. Grateful intuition, sleuthing support from friends, and an Air BnB host spared me the loss. But I did give personal info to the fraudster. Hoping paying for messaging will reduce that risk going forward.
Horrible. I don't want to have to keep paying to be able to see my messages. And my details on my listing keeps cutting off out every time I try to edit it
I have to pay to use a $#*!ing messaging service and can't add any other forms of contact
All I've done so far is pay you. I dislike that I just can't pay for my 5 days without an auto renewal. That's weak.
I don't understand how a lot of these people haven't been verified on their phone numbers or email it says more information about the person is coming shouldn't it be there being that we're looking for roommates
I can only say so far it has been an excellent experience.
Other applications and site don't require you put before you see your messages. In addition I'm getting too many emails ans when i click the link it's unavailable!
Rip off to make someone pay for messages after they have made account.
Sending me email that I have messages but then making me pay to see them was a really deceptive marketing tactic, leaving a bad taste in my mouth.
I believe I could get more information than I have
I have not found single person who could a month's rent.
I am just starting but so far its ok. I would like the site to force others to add better pictures and not ones that show odd and filter ones.
When using your site it was frustrating because it seemed to take me in circles and I was not necessarily finding what i wanted.
Everything seems solid, except for the section where you can put in move in cost, parking cost and utilities. For some reason the form does not accept the price put in.
Lot of people don't want to show you place personally.
I don't like the fact that y'all only offer a few days and not weekly or monthly... Second reason idk if you'll charge me card more then once or automatically
The Roomster website works well, but the app is a disaster. So many bugs - can't edit date, can't delete pictures without the app freezing, pics get cropped for some reason. I understand why you have a pay wall, but I'd rather not pay for the app. Not worth the money. This is my second time paying for this app, but I'm only doing out of necessity of finding a roommate as soon as possible.
From the business
Roomster connects people at all price points, in 192 countries. With 24/7 customer service and an always expanding community of users, Roomster is the best way for people to monetize their extra space and make it available to a membership of authentic...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members