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Roomster Reviews Summary
The company, Roomster, exhibits a polarized reputation among its users. Positive feedback highlights the platform's user-friendly interface and a variety of affordable listings, with some customers successfully finding suitable rooms. However, significant concerns overshadow these strengths, including deceptive practices regarding message visibility, a lack of genuine leads, and inadequate customer support. Many users express frustration over payment models that feel exploitative, alongside reports of scams and unresponsive service. Overall, while some appreciate the platform's potential, the prevailing sentiment suggests a need for improved transparency and customer care to enhance user trust and satisfaction.
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I don't like the automatic renewal bs. It's predatory
The fact that you donot market service $#*! paid website, forcing you to purchase one once a message comes in Misleading and shading marketing practices
Website not that clear especially the little green arrows on the map and how they correspond to the listings. Also how do I cancel after 1 month exactly?
If you offer this service to help people find housing/roommates, and remain in popular demand because of good results and word-of-mouth, than you can invest in other means besides having to charge a subscription fee for allowing people to use this service to message potential offers. There has been evidence of homeless and disabled people in need of help, and they are still required to pay a fee in order to reach out for housing service, so why charge for something that is already provided as under normal services by other websites and social media networks?
I think the pricing structure is extremely expensive.
The process is easy but the difference of purchasing an account is not that clear.
I don't like companies that make me feel like they are underhanded. NEVER say you are free, it's only free to look.
Bs that you have to pay to message and look at the replies
I am annoyed I can not open a profile link someone sent me with out paying.
I keep receiving unwanted notifications from ROOMSTERS who have monthly rental budgets under my $1200. 00 per month offer.
I never did anything wrong and you guys deleted my account and it really affected me moving out when I needed to move out...
I can't give an accurate experience, because I haven't found a place to stay as of yet.
Overpriced just to access a basic feature such as messaging.
Challenging to speak to a human, when that happens, via chat, mostly 'canned' responses not very helpful.
It's to bad you have to pay for this. When I can just go on line and find the same. Thing also why should I have to pay to get a number to call for something when I could just go on the internet, I hope I get to call these two people after I pay 7.95
I was allowed to set up what appears to be. A free service. Then I was allowed to send messages, but had to subscribe for at least five days for a fee, in order to receive the response from any of the renter.
Good so far but havent been on here long enough to explore
This is the third time trying Roomster. I'm hoping you don't continue to charge my account after the 5day trial as you have in the past. I went to an appt of one of your renters & they were very experienced scammers! They'd even been verified by your site. This is a serious problem. I almost lost $650 for a vacant illegal home!
Way to much pay gateing and phishing for me to have a positive experience. I mean 8 dollars for 5 days of messaging?
From the business
Roomster connects people at all price points, in 192 countries. With 24/7 customer service and an always expanding community of users, Roomster is the best way for people to monetize their extra space and make it available to a membership of authentic...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members