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Rockville Audio

1.7

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Rockville Audio Reviews Summary

The company's reputation is significantly marred by complaints regarding product quality and customer service. Many customers report frequent equipment failures shortly after purchase, often just beyond the warranty period, and express frustration with the quality of materials used. Customer service is consistently criticized for being unresponsive and unhelpful, with long wait times and unresolved issues, particularly concerning returns and refunds. Despite a few positive experiences regarding specific products, the overwhelming sentiment indicates a lack of reliability and support, leading customers to recommend seeking alternatives for audio equipment.

This summary is generated by AI, based on text from customer reviews

service
61
value
59
shipping
57
returns
47
quality
56

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California
1 review
1 helpful vote
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Great buy
April 1, 2020

15" sub for under $150 thats "made in usa" in my opinion well worth it. Other people review these subs as what they are, and in my opinion you get what you pay for. That being said, the w15k9d4 is a great buy!

Date of experience: March 31, 2020
Texas
1 review
0 helpful votes
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Buen producto y barrato buena calidad y súper sonido basss bueno me encantó el producto y lo puedo recomendar

Date of experience: January 12, 2020
New York
4 reviews
3 helpful votes
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Pure Garbage
June 28, 2019

I purchased Rockville's touch-screen DVD headrests (with earphones) new last year through Walmart.com and had them professionally installed in my Acura. I've had to swap them out 4 times within the past 10 months as they continually malfunction and stop working.

Every-time one of them breaks, Rockville makes me remove the entire system (remotes, wires, headrests, etc), pack it all up, mail it back (at my expense) and wait weeks for the replacement. One time they simply repacked my devices and mailed them back to me without even repairing/replacing them so I re-installed the system, realized it was still broken and then had to uninstall and mail it back to them again (at my expense).

Their products are worthless junk. One headrest suddenly stopped working again today so I will soon be on my 5th system. They may as well be paper-weights. Don't waste your time or your money on these cheaply made pieces of garbage. A great concept poorly designed and executed.

Date of experience: June 27, 2019