Rockville AudioReviews 108

I placed an order in march and never received my merchandise because Fedex never delivered it. But now that I think about it im not sure that Rockville even sent it out because I called and had an investigation started for Fedex once I spoke to them they told me to open one with Rockville and i did. They started they would investigate and get back with me. A month went by and nothing I called back 3 other times still nothing. My last call on the29th of last month (June) asking for a refund I was put on hold and them told a refund was issued and I shoupd receive it within 5-7 business days. Toda July 12th makes 9 days and still no refund. If I had read the reviews I would have never order with them. This was a birthday gift that my husband never received. Very disappointed. Poor customer service. Worst experience.

Only had the system for not even 3 months and 1 of the subs blew and the amp went into protect mode yesterday I tried to reset it and its the same thing as before. I personally am not purchasing anything else from rockville.

Wired up amp in my boat used it three times load pop and no sound
Emailed everyday for two weeks no response after reading reviews thought customer service was sleeping all day but sounds like they are dodging everyone else who can not get help either
I'm going to keep trying but I'll just find a different company to buy another amp
Even I do get them to fix it I have my doubts it will last long

If only I had read some of the reviews prior to placing my order!
I purchased 2 rockville party speakers. Now the speakers themselves were ok, or should I say the one I tried. Not as load as you would expect but OK. I never even
Unpacked the second one as I was so frustrated with the run around I kept getting regarding the shipment that I sent them back and purchased another set from someone else. In a nut shell I purchased them and received a shipping notification the next day. 6 days later no updates. When I questioned customer service they could only tell me that they shipped. Now they also said they may be sitting in a FedEx trailer at there warehouse or the trailer could be at the fed ex hub, But they could not tell me where they actually were. Only that it was a Fed Ex issue. Now 10 days and 4 reps later the story remains the same. Its all Fed Ex's fault. Well That as far as I'm concerned is completely unacceptable. You would think that after 2 weeks this trailer should have been located? Now this whole time the web site kept stating that there could be a 1-2 day delay in shipping. And whenever I called them out on the delay. The response was always the same.
So while I cannot really knock the product. I can tell you to shop elsewhere. It will save you weeks of headaches. FYI I did receive them after 3 weeks. The 2 stars are for the return process. It wasn't the best but it wasn't the worst.

I don't normally do reviews - but I thought this needed to be said. I bought 2 RPG12BTV2 from Amazon. Both arrived but one was wrong model - Amazon gave me a refund. This was not Rockvilles issue. The second one did not work from the beginning. This is where the issues begin - since Amazon would not refund a second time I went to the Manufacturer- this initially was a little painfull. Phone calls - waiting for tech support to call back several days - I was getting a little steamed. Finally I got a tech and got an RMA. I happened to be working very near the RMA center so I went to bring the RPG12BTV2 back directly. When I got in the building I was introduced to Michael- he took my RMA and got it expedited for me. They had it fixed later that day and and I picked it up the next day. Michael did a great job for me and now time will tell when I put this to work. I know other people have had some horrible experiences mine wasn't too horrible. But they could do a better job up front with customer service - buy my in person experience was great.

I purchased a 70V 6 zone amplifier and and a dozen outside speakers from Rockville last year. The outdoor speakers worked quite well and the amp was okay but had some dead spots in the level controls. Not bad for what I paid. Jump forward to this year. It was time to expand my system so I ordered four ceiling mount speakers When they arrived it looked exactly like someone had pulled four speakers from the discard pile, placed them in a box and shipped it out. Every speaker was bent or broken, every grill was bent, the cardboard wrap was torn, even the instruction sheet was crumbled. I sent an email to Rockville with a couple of pictures and asked for a refund. Their reply was for more pictures. Then their plan was for me to ship their trash back to them so they could send replacements. Seriously? They should take a lesson from Amazon on customer service. We went back and forth a few times and I finally told them to keep the money, I want no more to do with them. My recommendation? If you buy from them don't expect much but you'd do better to put your money somewhere else. theavguy.com is pretty good but a little pricey. You get what you pay for.

Purchased a brand new Rockville flip down TV/Media player. First time playing it, the screen went blank in the middle of the movie yet the audio was still playing. Contacted business and took them four days to get back to me via email. Forget about trying to contact them via phone or chat as it will produce no results. When we finally received a return email from tech support was asked if the problem "fixed itself". Their products only have a 90 day guarantee. I can see why.

Only had my speakers for just over a year sound went out and will do nothing about it. I emailed them and they said it was out of warranty and have nice day. Really $250 and you can't even suggest maybe a discount towards the next one or something. But I'm going to right this review in hopes of don't buy online at least through this company. Better off buying something in store at least you can go back to the store.

DON'T waist your time or money the products you buy are cheap and will stop working with in a few days of having it RUN AWAY FROM THIS COMPANY!

Great product, very nice in my car n just dam good quality... im looking for a home system so ROCKVILLE is just the place

Every aspect of my tm150 purchase was a disgrace to ANY business. Worst customer service ever. Worse than dealing with the inbreds of Wal-Mart. Highly recommend avoiding at all cost.

A week after ordering a mixer stand, it was still in the "awaiting fulfillment" stage. I called, nobody ever picks up. I emailed, the said it takes 1-2 days to fulfill order. I canceled order, they did not acknowledge. Amazed they are able to stay in business.

Sent me in the box a European charger. Still waiting after 3 months for an American charger. Tell me it's covid and parts department is backed up... I'm sure it is backed up. They are playing video games. I'm sure. Stay away... and they sell on Amazon, my next tour for remuneration.

Bring your business elsewhere. I have the tm150 tower speakers and the buttons all broke as well as the remote. No way to control the volume, input, bass, or anything at all now. It happened in under a year and with the year warranty I thought it wouldn't be a problem but I was told I couldn't even get a replacement remote to fix my issue because they don't package them separately, now a few months later and I tried again and they said I can buy a remote for $20 but they can't replace it since now the warranty is up even though I contacted them at the end of my warranty before and this time they originally said they would send me a remote free of charge. DO NOT BUY FROM THEM. Listen to the 2 star overall rating, the speakers sound good for the price but if you can't adjust input settings, sound, bass, etc... speakers are useless. I also had a foot pad break within a year too. If you're looking for overpriced firewood, I guess you found the right company. On top of everything, the first speakers arrived and did not work so I had to wait for another set of speakers. Unreliable garbage.

Alright first off let's start with the fact they test a speaker that can take 2000 watts of consistent power at 4000 watts which can damage the speaker it takes 3 days for them to handle orders most companies during the handling faze of the order test the speakers if they are testing customers speakers at 4000 when they can take 2000 they are potentially damaging the product.
When I asked why are they testing these speakers past their comfortable watts they didnt answer for days. So I asked them to refund my money all $400 + they have nothing to say besides what I already know and the didn't send me my money back. I put systems in to other people's cars for a living I was told to give them a chance now I know better I'm going to get in touch with my lawyer over this.

2nd stereo is crap, customer service very hard to get, hours are some short hours every other Thursday only if you pick your nose with your left hand... or something like that. Helpful if you can actually every talk to someone. Doesn't change the fact that now i have to tear my dash apart for the 3rd time because their product doesn't work. Buy elsewhere.

So I bought Rockvilles 2400w dual 10 and amp package on their website. I was super excited until i started reading these reviews. So i emailed them early this morning around 6am asking if my package hasn't been shipped out if i can cancel and receive a refund. Within an hour and a half (before they are even considered open) i receive an email stating that she had canceled my order and sent a full refund my way and stating it will be in there within 24 hours. Its already in my account pending and it hasn't even been 30 minutes since the email.

You can wait on the line for 25 minutes and then just getting disconnected. Very hard to return items. You can receive items damaged.