RockAutoReviews 1,685

I ordered what I thought was the correct air filter for my car. When it arrived, it didn't fit. I tried to arrange a return and refund on their web site, but the process is very confusing. In my confusion, I accidentally pressed "yes" where I should have pressed "no" in answer to whether I installed the part on the car. This rendered the part non-refundable, with no way to correct my data entry error. I didn't install the part, I just checked to see if it fit. There's no customer service line to call to correct this problem. Now I'm stuck with a part I can't use and unable to get a refund.

I came online and saw all these horrible reviews and thought that I had actually clicked on the wrong company name. I live in Canada and parts up here are ridiculously expensive. I discovered rockauto a few years ago and I swear by it. I live in a different country and get my parts within 3-5 days and the pricing is amazing, even after paying customs. In Canada, I would pay $471 CAD dollars including taxes for 4 rotors and 4 sets of brake pads for a 2014 Honda Odyssey. It cost me $223 + tax and shipping so about $300 from rockauto. I will agree with a few things from peoples' complaints: the customer service is not amazing. I've neer found a phone number to call although they did reply to my email within a few days and yes, you must know your stuff before ordering. In 6 orders, only once did the part not fit even though the system said it would (apparently that part was aluminimum on canadian cars but steel on the ones made in the U. S). The return process is VERY easy... you follow the steps and they generate all the paperwork for you. I got my money back minus about $30 for the shipping within 3 days. I was actually impressed with how easy it was to return. So, if you know what you're ordering, it's a great site to save money, I'm sticking with them.

I dont understand why there are so many bad reviews. I have been shopping with RockAuto for about 5 years and I havent received a bad part or a wrong part delivered. Maybe it has to do with the age and model of my car or maybe its something else. I drive a 2001 acura integra.

The lastest part I ordered was gabriel readymount shocks and I received them in great shape and on time (5/21/2020). I have yet to install them so I cannot comment on how long they will last.

For a supposed "mom & pops store", this company is a rip off. Ordered a part, didn't fit, returned it, which that shipping came out of the "return". Then they stated that it wasn't returned in the unmarked manufacturers packaging, which we shipped it back in the EXACT same packing we received it in. Then they claim the unmarked packaging has the barcode and part number on it (not sure how a once unmarked can now have marks) so it makes it to where they can't resell it. Sent me a picture of how they received it and I can see the barcode on the part. Which I told them this, with no response. Told me I'd have to pay $12 more to have it shipped back or they'd throw the part away. Sent 3 emails asking for how to speak to management and only ever received one email back. TERRIBLE customer service, TERRIBLE company. STAY AWAY! Much better, more respectful companies to get parts from.

I bought 2 rotors, top quality Raybestos, and I installed them along with top Raybestos pads on my Edge Sport 2016, mostly because I wanted to replace the bad looking rusty ones I has, ecen though they were working fine. They were probably dropped in transport, because they were warped, and vibrating a little bit on the brake pedal. ( the old ones qere fine. I contacted Rock auto, and they said that I had to locally machine the rotors and fix my caliper problem. They refuse to look at the possibiity that i might be right, and prefer to ignore my e-mails. I was always polite, but I'm done doing business with poeple like that.
Pirice is good, but if you need help, don't expect any service from them.

I order a part from rock auto I install the part, two weeks later it broke. I called rock auto we done the return paper work. I had to order another one then I have to send the broken back. So they send me a email for a return shipping label, I don't have a printer I always send my stuff to staples then I can go ther and print it off. BUT WAIT I CAN'T SEND IT I CAN SEND EVERYTHING ELSE BUT NOT ROCK AUTO WHY WHO NO'S. SO I HAVE TO BUY A PRINTER TO PRINT MY SHIPPING LABELS. I WILL NEVER EVER BUY AGAIN FROM THIS DUMP!

It seems every time I order from them they will create a shipping label the same day, however they don't actually ship the item out to the carrier for several days. On one order the shipping label was generated however the tracking said that FedEx didn't receive the item until 4 days later. It seems as if they updated the tracking the same day to make you feel like they are on top of it, but just take their sweet time in actually shipping the item out from their warehouse.